The idea of the place is awesome and we were so excited for it!!! Sadly, it didn’t work out for us. Upon arrival we were met by a couple who said they were friends of the owner but they were unknowledgeable about the resort. They told us the room we booked had broken a/c so they wanted to put us in another one. That was fine but We got to that room and the door lock was dead and they couldn’t get in. They didn’t know where a master key was so then had to move us to yet another room, the Tree House. Again, we were so excited to be there based on looks and the clever design, setup. However, problem after problem. There was an ant infestation in the kitchen cabinets, ant infestation in the bathroom and master bedroom, the lower bedroom smelled so bad of mold/mildew, one if us sat in a chair in the living area and fell right through the leather. Also, the coffee pot was full of mold so we asked for another. The other one they brought was just as bad. The place is open air, so bugs are expected for sure. However, aunts feasting on grease and muck along with mold, mildew smells, the chair breaking, etc….it all screamed maintenance issues. We only stayed one night and requested a refund for the second and third night. The resort is not responding via WhatsApp, email or phone when Orbitz or I attempt contact. I provided pictures and a write up of all issues but to no avail. Very sad for all this, as I think the resort could really be amazing. The cleaning staff we met was super sweet
