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Reviews of Suites at Sapphire Ocean Club

3.5 out of 5
Suites at Sapphire Ocean Club
Malecon #1, Playa Los Muertos, Col. Amapas, Puerto Vallarta, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 56 out of 76 reviews" "
Rating 8 - Good. 10 out of 76 reviews" "
Rating 6 - Okay. 7 out of 76 reviews" "
Rating 4 - Poor. 1 out of 76 reviews" "
Rating 2 - Terrible. 2 out of 76 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Great pool and easy access to the beach, great food at the restaurant and excellent service from the staff!
Stayed 8 nights in Apr 2024

10/10 Excellent

ALAN

Liked: Cleanliness
Location is amazing
Stayed 9 nights in Mar 2024

6/10 Okay

Jay, Warren

Liked: Cleanliness, property conditions & facilities
This is first and foremost a beach club. The rooms are directly in front of the pool. They start playing music at 9am so forget about sleeping in. The staff wasn't particularly friendly and pretty much ignored me. The only good thing is its location - it's on Playa los Muertos in Zona Romantica. Definitely not coming back here.
Stayed 5 nights in Mar 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time here and it was fabulous! I had no idea that it was a tiny place with only a few rooms. That made us feel lucky and special! Great location with easy walking distance to everything. It's awesome having the restaurant/bar a few feet from your hotel room door! And the beach is literally right there! Chairs with umbrellas were always available. The best part was hearing the booming waves every night! We will definitely be back! Thank you!
Stayed 4 nights in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
This location is perfect! Next to the pool and right by the ocean! Staff was wonderful! I will definitely stay there next time I come to PV! I love it!
Stayed 4 nights in Feb 2024

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

William

Liked: Cleanliness, room comfort
Sapphire is our favorite gem.
I absolutely love Suites at Sapphire Ocean club. We'd walked past it for years, but never considered staying there, as we weren't aware of what it was. But once we discovered it (only four rooms total, which which can be booked on various sites), Sapphire is definitely on the top of our list when available.
Stayed 6 nights in Oct 2023

10/10 Excellent

ALAN Jeffrey

Stayed 8 nights in Sep 2023

10/10 Excellent

Jeffrey

Stayed 4 nights in Aug 2023

10/10 Excellent

Manuel Ortiz

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Honestly the location couldn't be better, room was clean and beautiful, sound is kept out w great insulation, drinks and smoothies were amazing, staff treats you like family, obsessed with this place 10/10
Stayed 4 nights in Jul 2023

10/10 Excellent

Allan

Liked: Cleanliness, room comfort
Five Star Experience
Staying at the Saphire was like having one’s own beach club at your fingertips. While you do have to share (it is deservedly popular), we loved having virtually all morning to ourselves having breakfast by the pool. The food and drinks are excellent and service is impeccable. Everyone was so friendly and really enhanced our experience. The room was more like a large studio with almost a full wall of glass overlooking the pool. If we came in during peak time to cool off, with the light sheers we could look out at the beautiful view and yet feel totally private, like a large cabana. It was wonderful waking up to the sounds of the ocean, or watching the sunset. Moreover, during peak hours it feels like a party, but never obtrusive. The suite is fully equipped, well finished, and they even leave champagne and other drinks when you arrive. I would absolutely recommend Saphire Suites!
Stayed 4 nights in Jul 2023
Response from Maria Fernanda on 2023/7/9
Thank you Allan for your nice review. We hope to see you again at Sapphire!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Victor and crew were incredible. Such kindness and just lovely staff. It was the easiest property I have ever checked into, easiest property I have ever checked out of.
Stayed 3 nights in Jun 2023
Response from Maria Fernanda on 2023/7/9
Thank you Jason, we hope to welcome you again at Sapphire!

10/10 Excellent

Bethany

Liked: Cleanliness, room comfort
Great stay!
Wonderful stay and great hospitality! We Will return for sure.
Stayed 3 nights in May 2023
Response from Maria Fernanda on 2023/7/9
Thank you Bethany, we hope to see you again at Sapphire soon!

10/10 Excellent

Isaiah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Himadri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was absolutely beautiful! The room was huge and literally a few steps away from the pool/ocean, and all the staff were so kind and accommodating. We had a few minor issues pop up (I.e. our door wasn’t locking properly) but they usually fixed it very quickly. Would definitely stay again and can’t beat how close it is to everything in the downtown too!!

10/10 Excellent

Khang

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff that go above and beyond to make your stay and vacation comfortable. Rooms were very nice and clean. You’re literally 30 steps to the beach and in zone romantica! Just a heads up, this place is a beach club, so there will be some noise during the afternoon, but who goes to PV to stay in the room all day? Either way, the beach club attracts nice, clean, and respectable people. Noise/ruckus was no issue during my stay, and club closes at 6pm, so no noise after that. Had no trouble with sleeping. Food and drinks were superb as well
Stayed 4 nights in Nov 2022

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, property conditions & facilities
The staff was welcoming with unbelievable service. Victor & Oscar catetered to our every need and made us feel like family! Beautiful property, wonderful food & drinks.
Stayed 2 nights in Oct 2022
Response from Maria Fernanda R on 2022/10/23
Thank you Jennifer for your feedback. We hope to see you another time at Sapphire!

10/10 Excellent

zachary s

Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing. The suite was the nicest suite I've ever stayed in. The beach is right there! You cannot beat that.
Stayed 5 nights in Sep 2022
Response from Maria Fernanda R on 2022/10/23
Thank you Zachary for your feedback. We hope to see you another time at Sapphire!

6/10 Okay

Gina, Richmond

Liked: Cleanliness
Stayed 11 nights in Aug 2022

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2022

8/10 Good

Oliver

Stayed 6 nights in Jul 2022

10/10 Excellent

William

Liked: Cleanliness, room comfort
Chic and Comfy with minor quirks
It was a great place to stay. Facilities are well maintained, service is a good balance between being well-accommodating and respecting privacy. There are sweet touches such as a welcome drink and a welcome gift. There are just some things in the room that was not laid out efficiently, mainly in the bathroom. The towel racks were really far from the shower, and there was no place to hang towels close enough (except maybe the shower curtain rod) so you can just grab it after showering. There were no soap dishes, so one has to just let wet soap sit on the counter/sink. The bathroom door couldn’t close, it was pretty much just a closet door. But aside from these minor quirks, it is a very beautiful property with very spacious, comfortable, luxurious suites.
Stayed 4 nights in Jun 2022

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sapphire ocean rooms were conveniently located right on the beach, with very friendly staff and service. Rooms are modern and comfortable.
Stayed 8 nights in May 2022

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very spacious and the location is great.
Stayed 7 nights in May 2022

10/10 Excellent

Isaac

Liked: Cleanliness, amenities, property conditions & facilities
Staff was incredible and so hospitable - they managers knew me by name and made sure I was cared for in every way. Room was very clean and smelled great. So incredibly convenient being literally right on the beach with a pool feet away from your door, and restaurants all around. 10/10 recommend.
Stayed 2 nights in Apr 2022

10/10 Excellent

William

Liked: Cleanliness, room comfort
The sapphire experience.
This is an amazing (hidden secret gem) boutique type of place to stay. I had walked past it for years, not realizing the bar and restaurant and beach access within. We stayed just three nights (which were unable at our previous favorite). Sapphire has become by-far our current favorite for value and location. The staff was extremely accommodating, and downright pleasant. There are only four suites, so it has the feeling of exclusivity (without the snootiness, loneliness, and hard sell of another nearby large LGBTQ+ friendly hotel known mostly for its pool). The suites are well maintained with a mid-century modern feel. All four suites are ground level and open right to the pool which is right on the beach. Their food is good, their drinks are good their service is good. If you like a sweet breakfast you must try their interpretation of French toast. Yum. If you have a special occasion and can find availability, I highly recommend you make an effort to enjoy the Sapphire experience.
Pic taken from our room across the pool.
Their take on French toast.
The four rooms opening directly to the pool deck.
The beach right out front.
Stayed 3 nights in Mar 2022

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a great group of people and a sweet place to stay. Thanks for a wonderful weekend :)
Stayed 3 nights in Feb 2022

10/10 Excellent

Corky

Liked: Cleanliness, amenities, property conditions & facilities
This was the 4th trip to PV. And this place, by far, is the best place I’ve stayed at.. the staff was very nice, the room was great, no complaints at all, I would definitely stay there again
Stayed 6 nights in Jan 2022

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2021

10/10 Excellent

Benny C

Liked: Cleanliness, property conditions & facilities
Clean, cozy, very friendly staff!! Also unique private beach front property!! Love it
Stayed 4 nights in Oct 2021

10/10 Excellent

Elizabeth, elk grove

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is friendly and helpful
Stayed 4 nights in Oct 2021

10/10 Excellent

Balthazar Azriel, Houston

Liked: Cleanliness, amenities, property conditions & facilities
I loved this place, close to everything, the staff is very nicer and super friendly. I would definitely stay here again.
Stayed 3 nights in Sep 2021

10/10 Excellent

Rene M

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

10/10 Excellent

Rene M

Stayed 7 nights in Aug 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
This is one of the best places to stay in PV. This is on the beach and you have a private pool with service. Love this place!
Stayed 3 nights in Apr 2021

8/10 Good

Leonard

Liked: Cleanliness
Highly Recommend
Just about everything about staying here was great—the location next to the beach, the beach chair area, and the service. Even the food was good! The only major bummer was the memory foam mattress. Maybe it’s just not our style or our bones are too old, but we had trouble sleeping pretty much the entire time.
Stayed 7 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Nice little hidden gem with a huge room.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The staff are always very helpful with any requests
Stayed 2 nights in Feb 2021

10/10 Excellent

GrahamCarruther, Vancouver BC

Traveled with partner
Liked: Cleanliness, amenities
The staff was so friendly and the location was perfect.
Stayed 7 nights in Feb 2020
Response from Maria Fernanda on 2020/4/20
Thank you Graham for your 5* review. We hope to see you soon at Suites at Sapphire Ocean Club.

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very attentive to our needs..great location..
Stayed 6 nights in Sep 2019

8/10 Good

Louis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sapphire Gem..
Great location right on the beach. Staff very friendly and accommodating.
Stayed 6 nights in Sep 2019

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PV Trip 2019
The Suites at Sapphire Ocean Club is small quaint place right on the beach. The entire staff was very accommodating to our requests. Would definitely stay there again.
Stayed 6 nights in Sep 2019

2/10 Terrible

Joshua B.

Liked: Cleanliness
Air Conditioning Does Not Work
If air conditioning is important to you, look elsewhere. This is a beautiful property with the perfect location right on the beach. However, the air conditioning for the entire building does not work. At check in, the owner said the AC would be fixed, and the room would be cool when I returned from dinner. It was not, and I was unable to reach her. I spent the first night of vacation sleeping outside on a pool chaise. The next morning I checked into a nearby hotel. The owner was kind enough to fully reimburse for the stay, however finding last-minute alternative accommodations was difficult, and costly.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from GabrielaE on 2019/5/27
Thank you so much for your rating. We are happy to hear you enjoyed your stay with us. We look forward to welcoming you again soon. :-)

6/10 Okay

Verified traveler

Stayed 4 nights in Apr 2019
Response from GabrielaE_PublicRelations on 2019/5/3
Hello, can you please let us know the reason why you are only giving us a 3, was there a problem with your room. We would appreciate your feedback. Thanks!

10/10 Excellent

Daniel, Denver, Colorado USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location! Could not have been any closer to the beach. Very friendly and accommodating staff! A+++
Stayed 4 nights in Apr 2019
Response from SapphireOceanClubPR on 2019/4/24
Thank you very much for your positive review and rating. We are glad to hear you enjoyed your experience with us. We would love to be your host next time you are in Puerto Vallarta!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location was excellent, however, many things were not available like the internet said.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 small dogs with us and they allow dogs. Unit #4 was great (if you have dogs I suggest this room) . It was on the end so we were able to let the girls out on the deck without bothering anyone. The location of Saphire is great and right on the beach. The sound of the crashing waves helped me sleep so soundly. The Food at the restaurant is awesome. The chefs really know what they are doing. We would stay here again. Dislikes. Really there was none except one. Beautiful rooms, comfy bed, friendly staff. The only thing was no one cleared our table after eating breakfast or lunch when we ate outside on our little deck. It’s like to was too far for them to walk. Friendly but they need to be a little more attentive... but we would definetaly stay there again. :).
Stayed 2 nights in Dec 2018
Response from SapphireOceanClub_PR on 2018/12/27
Thank you for your review and we are happy to read you enjoyed your stay and you could sleep and relax and that you enjoyed the food, we will for sure pass your compliments to our kitchen staff. We apologize however for the feeling you got about our staff not being attentive, we have addressed your feedback with them and appreciate your honesty as it is very important for us to continue offering the service we are known for. We do hope to be able to welcome you soon again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff left at between 6 and 6:30. So the bar and restaurant closed so you were alone till the next morning except for the night watchman who did not speak English. The first morning we could never get hot water for a shower until staff arrived. Last 3 days no internet and we were asked to pay our bill in cash until we insisted on using our visa and they finally figured a way to make it work? One staff told us off when i bought a coconut drink from an outside vendor saying the owner wanted us to only buy food and drink from is hotel. We were not told we had to reserve beach chairs when we arrived until a guest told us we were in his chairs. The small pool was right in front of our room and the Jacuzzi part never worked. When my husband got sick i asked for some more water and i was informed by the staff that i had to pay for them and they also told me i had to pay every day for whatever i ate or drank and that the tip had to be in cash. There were only four rooms in this Boutique Hotel which made it very private but didnt give the place much atmosphere. The hotel next door had loud music playing all day for the weekend. You definitely have to like the crashing of the waves as it sounded like a cannon going off all night.
Stayed 7 nights in Dec 2018
Response from Saphire Ocean Club on 2019/1/4
Thank you for your feedback. We are sorry to hear your experience at Sapphire Ocean Club & Suites was not a memorable one and apologize for all the mishaps during your stay. Please be informed that we don't allow food and drinks being sold on the beach to be consumed on the public premises as a precaution to your own safety.