Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Pinnacle Resorts 220

4 out of 5
Pinnacle Resorts 220
Pulpito 220, Puerto Vallarta, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 641 out of 883 reviews" "
Rating 8 - Good. 157 out of 883 reviews" "
Rating 6 - Okay. 41 out of 883 reviews" "
Rating 4 - Poor. 23 out of 883 reviews" "
Rating 2 - Terrible. 21 out of 883 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Achilles

Liked: Amenities
great staff, nice property, wonderful location.
Stayed 4 nights in Apr 2024
Response from -Pinnacle Reservations. on 2024/4/29
Thank you for choosing Pinnacle Resorts for your stay in Puerto Vallarta, we hope to welcome you back in the future!

8/10 Good

James

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The only downside to this property is the shared roof space that anyone can use, it’s a popular meeting spot so it was always full with no seating for the pool even though we were staying there. Property is very nice and updated with a friendly and attentive staff. I wouldn’t hesitate staying here again
Stayed 7 nights in Mar 2024
Response from Pinnacle Reservations on 2024/4/15
Hello Mr. James,Thank you for your feedback as it only helps to improve. We will share your comments to work on them.

10/10 Excellent

Yosel

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Pinnacle Reservations on 2024/4/10
It is good to know that you enjoyed your stay. We look forward to welcoming you back soon!

6/10 Okay

Todd

Traveled with partner
Liked: Cleanliness, amenities
Ive stayed here before. It's gone down hill. A\C doesn't work. Our room was incredibly noisy.
Stayed 4 nights in Mar 2024
Response from Pinnacle Reservations on 2024/4/2
Thank you for your comment. It is very important to us to renovate our units constantly. We will pass along your comments and maintenance team will help you with your A/C right away.

8/10 Good

donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room with great view
Stayed 6 nights in Feb 2024
Response from Pinnacle Reservations on 2024/3/4
Thank you for your feedback. We are happy that your stay was positive!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and the location to the Romantic Zone was excellent.
Stayed 14 nights in Feb 2024
Response from Pinnacle Reservations on 2024/2/28
Thank you for your comments! It is good to know that we had a great stay!

8/10 Good

Susan

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooftop was perfect
Stayed 2 nights in Feb 2024
Response from Pinnacle Reservations on 2024/2/28
We appreciate your comments!

10/10 Excellent

Kevin, Chicago

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pinnacle Reservations on 2024/2/28
It is great that you had a good experience! We wish to give you a warm welcome soon!

2/10 Terrible

Orlando

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The trip turn out to be very disappointing. Not to put the total blame on Pinnacle, but using their VIP service it got intercepted by a time share scan artist. They need to protect their customers a little better at the airport. Also I order a few things for the room and no one responded to the request. The next responses was for the transfer and mini bar service. Needless to say when I check in they had both request, so I paid double. The mini bar and the original request. Mexico is just full of scam artist, be very cautious when visiting.
Stayed 2 nights in Jan 2024
Response from Pinnacle Reservations on 2024/2/28
Orlando, we appreciate your comments. Please note that while we arrange the transportation service for you to have a great experience, it is not a service we provide. We offer luxury vacation rentals.

10/10 Excellent

mark, chicago

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a and amazing modern condo in a cop location immaculately kept with five star service by all the staff a shout out goes to the front desk clerk who actually got a hold of the taxi cab that I left my phone in who is trying to hack it, and they convinced him to bring it back. We’ve already booked next year.
Stayed 5 nights in Jan 2024
Response from Pinnacle Reservations on 2024/2/3
Mark, We are happy to hear that your stay was positive. Thank you for your nice comments. We look forward to welcoming you back!

10/10 Excellent

Maria Aurora

Liked: Cleanliness, amenities, property conditions & facilities
Nice people great service , Daniel Escamilla was one of the person who really helped us out an make our vacations more enjoyable guiding us through our stay in the resort and making sure everyone was able to provide the best for us, house kipper, taxis when we needed to go places and always with a great attitude. Thank you
Stayed 11 nights in Dec 2023
Response from Pinncle Reservations on 2024/2/3
Maria, Thank you for your nice comments. We are happy to hear that you enjoyed your stay with us!

4/10 Poor

Tony

Disliked: Room comfort
Getting tired
The property is getting tired. Cracked tiles in the shower and both the pool towels and the room towels are ripped, stained and old.
Stayed 3 nights in Jan 2024
Response from Pinnacle Reservations on 2024/2/3
Mr. Tony, Thank you for your comments and feedback as it helps us to improve, we will work on these details to improve our guests' experience!

10/10 Excellent

Yosel

Traveled with group
Stayed 2 nights in Dec 2023
Response from Pinnacle Reservations on 2024/1/25
Thank you for the 5/5!!

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Great place to say
It is a great place to stay. Beautiful views and nice updated rooms. Great internet service. Comfortable bed.
Stayed 2 nights in Jan 2024
Response from Pinnacle Reservations on 2024/1/25
Robert, thank you for taking the time to write your comments! We appreciate it and we look forward to welcoming you back!

10/10 Excellent

Kristopher

Liked: Cleanliness, room comfort
Incredible property and staff!!
Stayed 6 nights in Jan 2024
Response from Pinnacle Reservations on 2024/1/25
Kristopher!! Thank you for your comments and for choosing Pinnacle Resorts for your stay in Puerto Vallarta

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great place. I would not recommend using the VIP transportation from the airport to the Pinnacle. They were 2 hours late and no chargers were removed. We took a taxi back for half the cost and on time. The place was great otherwise. Highly recommend staying here.
Stayed 5 nights in Jan 2024
Response from Pinnacle Reservations on 2024/1/25
Thank you for your feedback, we will review the situation with the VIP Transportation Service. We apologize for any inconvenience this may have caused. Thank you for your recommendation,

10/10 Excellent

Todd Michael

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Pinnacle Reservations on 2024/2/3
Thank you!!

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La piscina nos encanto, agua caliente, esta de 10
Stayed 5 nights in Dec 2023
Response from Pinnacle Reservations on 2024/1/25
Alejandro, agradecemos el tiempo que se tomó para escribir sus comentarios. Esperamos recibirlo nuevamente en Pinnacle Resorts!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, room comfort
Nice place, good amenities
It’s a nice property located on top of the hill. The apartment was well equipped with a full kitchen and the utensils you want/need. Had a full gym and rooftop pool too, which is nice.
Stayed 2 nights in Dec 2023
Response from Pinnacle Reservations on 2024/1/25
Michael, thank you for your nice comments. We are happy to hear that you liked the property!

10/10 Excellent

Cory, Austin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We’ve stayed at Pinnacle before and will continue to return. The location is excellent for the beach and exploring Zona Romantica. The staff is consistently friendly and helpful.
Stayed 7 nights in Dec 2023
Response from Pinnacle Reservations on 2024/1/25
Cory thank you for your nice comments! It is very important to us! We are happy to welcome you every time!

10/10 Excellent

Valerie

Amazing place and perfectly located. First class.
Stayed 5 nights in Dec 2023
Response from Pinnacle Reservations on 2024/1/25
Thank you for your comments!!

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, room comfort
Lots of fun and very relaxing
Stayed 7 nights in Dec 2023
Response from Pinnacle Reservations on 2024/1/25
Hilary, we are happy to hear that you had fun, thank you for your comments! We look forward to your return!

10/10 Excellent

Mario

Liked: Cleanliness, room comfort
Everything was amazing ans perfect.i will comme back again!
Stayed 4 nights in Dec 2023
Response from Pinnacle Reservations on 2024/1/25
We are happy to hear your comments!! We look forward to welcoming you back Mario!

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
This is a great and affordable location!!! It has an infinity pool at the top of the building and it overlooks everything. It adds to the relaxation and serenity you expect from a vacation.
Response from Pinncle Reservations on 2024/1/25
We are so happy to hear your comments and that you liked the properties. We will be happy to welcome you back anytime soon!

4/10 Poor

Haifeng

Liked: Cleanliness, room comfort
Unusual refund policy requiring request 60d ahead
Pros: great service stuff people. Nice rooftop pool and bar. Cons: refund needs to request ahead of 60 days. That's too long. I didn't pay attention such an unusual refundable period and requested before 50 days. The admin team didn't help me.
Stayed 4 nights in Nov 2023
Response from Pinncle Reservations on 2024/1/25
Thank you for your feedback as it only helps us to improve. We are happy to hear that you liked the property!

10/10 Excellent

Paul

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quick check in - and held our luggage while we were swimming
Stayed 1 night in Nov 2023
Response from Pinncle Reservations on 2023/12/2
Thank you for your feedback! We are happy that you enjoyed your stay!

10/10 Excellent

Jurgen, Plano

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a really great place. Rooftop pool is awesome
Stayed 6 nights in Nov 2023
Response from Pinncle Reservations on 2023/12/2
We are happy that you enjoyed our facilities! We look forward to welcoming you back

10/10 Excellent

Douglas

Stayed 3 nights in Nov 2023
Response from Pinncle Reservations on 2023/12/2
We are happy that you had a great stay!!

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Time Out in Puerto Vallarta
This may be my 5th time staying at this hotel property and definitely a super comfortable place with superb staff. The utmost courteous personnel all around and the room/apartment was terrific. Great location, nice infinity pool on the top floor with bar and beverage services. I’ve no doubt I’ll be back again!
Stayed 3 nights in Oct 2023
Response from Pinnacle Reservations on 2023/10/13
Thank you for your feedback! It is very important to us to hear about our guest's experience. We look forward to welcoming you back to Pinnacle Resorts!

8/10 Good

Rex

Liked: Cleanliness, amenities, property conditions & facilities
I would recommend staying in a unit with an ocean view. I stayed on the side with the Mountain View. There is a very busy road on that side and it was very loud even four stories up.
Stayed 7 nights in Sep 2023
Response from Pinncle Reservations on 2023/10/13
Rex! We would love to welcome you to our ocean-view units anytime soon!

2/10 Terrible

Peter

Traveled with family
Disliked: Room comfort
Stayed 4 nights in Aug 2023
Response from Pinnacle Resorts on 2023/8/31
Dear Peter,Thank you very much for your review, thank you for choosing Pinnacle 220. We hope to receive you again soon.

2/10 Terrible

Robert, Palm Springs

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The communication is terrible. I had a medical emergency and had to leave a day early and the hotel did absolutely nothing to accommodate my early departure. They didn’t offer any sort of credit for a future stay, or offer a refund. I asked the front desk to have a manager call me, they told me the manager started at 1 pm, and I never heard a word whatsoever. Beyond the credit, the hotel is outdated and has old interior motif, shower valve handle comes off when you move it and then you need to try and align it back up just so to reinsert the handle, moldy grout, and towels that smell like bleach, that are rough and worn. There are so many other, newer hotels nearby, and I will never stay at the Pinnacle again. Ultimately, they lost me as a customer because of their inability to communicate and their unwillingness to show empathy. Tisk Tisk!
Stayed 4 nights in Aug 2023
Response from General Manager on 2023/9/5
Dear Robert,We regret the inconvenience caused during your visit. We look forward to receiving you again in the near future and changing your experience.

10/10 Excellent

Juan Jose

Liked: Cleanliness, property conditions & facilities
Amazing spot
Response from General Manager on 2023/9/5
Dear Juan Jose, Thank you for choosing Pinnacle Resorts.

10/10 Excellent

Mario

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great It was perfect
Stayed 1 night in Aug 2023
Response from Pinnacle Resorts on 2023/8/31
Dear Mario,Thank you very much for your review, thank you for choosing Pinnacle 220. We hope to receive you again soon.

6/10 Okay

Jason

Traveled with group
Liked: Cleanliness, property conditions & facilities
Definitely do NOT recommend the 2 bedroom townhouse room category. You feel like you’re in a basement with no view behind a wall and a fence. Was forced to upgrade to a suite.
Stayed 7 nights in Jul 2023
Response from General Manager on 2023/7/25
Dear Jason, First, we would like to thank you for taking the time to share your experience with us. We are very sorry that our Loft has not been of your total pleasure, we hope to be able to make your next visit with us.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, room comfort
Would go back in a heartbeat!
Wonderful vacation—the hotel/apartments are in a great location and the views are incredible. Great pool and wonderful housekeeping. Thank you Esmeralda!
Stayed 6 nights in Jun 2023
Response from Pinnacle Resorts on 2023/7/6
Thank you so much for staying at Pinnacle Resorts. We appreciate your feedback and hope to have you back in the future!

6/10 Okay

Olivia

Traveled with family
Disliked: Cleanliness, amenities
There is no VIP treatment for this property outside getting a $7 bottle of wine. The location can't be beaten but our room was filthy with copious amounts of dust. You are paying top dollar to stay in the Romantic Zone. The rooftop bar tends to be frequented by non-guests who are not there for the most appropriate reasons. Even my father-in-law who is 85 had this experience. The property needs to be maintained better for the prices. They are extremely strict about check-in and check-out. All in all, it's OK. It's not an amazing experience but it's located to great restaurants and shopping. By booking through my fav third party travel website, you are not given the best room or the room that you thought that you had booked. That happened previously. Now, I don't even book a room with a view. It minimizes any possibilities of conflicts with the front desk over the room that you thought that you were getting.
Stayed 5 nights in Jun 2023
Response from General Manager on 2023/6/27
Dear Olivia, Thank you for sharing your feedback about your recent stay at our property. We appreciate your input as it helps us identify areas where we can improve our services.We apologize for any inconvenience you experienced during your stay. We take cleanliness very seriously, and it is disappointing to hear that your room was not up to our usual standards. We have shared your concerns with our housekeeping team to ensure such oversights do not happen again in the future. Maintaining a clean and comfortable environment for our guests is of utmost importance to us.We appreciate your positive note about our location and its proximity to great restaurants and shopping. We continually strive to improve our property to provide a truly amazing experience for our guests.Once again, we apologize for any shortcomings you encountered during your stay. We value your feedback and will take it into account as we make ongoing improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from General Manager on 2023/5/30
Dear Timothy, Thank you for choosing Pinnacle Resorts.

10/10 Excellent

Jamaal

Stayed 2 nights in Apr 2023
Response from General Manager on 2023/5/15
Dear Jamaal, Thank you for choosing Pinnacle Resorts. We hope to see you back again in the near future.

10/10 Excellent

Joanna

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from General Manager on 2023/4/24
Dear Joanna, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 Excellent

Elliot, Laguna Beach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed and maintained. Close to beach. Quiet.
Stayed 3 nights in Apr 2023
Response from General Manager on 2023/4/20
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We strive to provide our guests with a comfortable and enjoyable experience, and we are glad that we were able to meet your expectations. We are also glad that you found our accommodation well appointed and maintained, and it was close to the beach and quiet. We look forward to welcoming you back soon!

10/10 Excellent

Scott

Liked: Cleanliness, room comfort
Excellent experience. Property is on point with everything it offers from service to cleanliness!
Stayed 2 nights in Apr 2023
Response from General Manager. on 2023/4/11
Dear Scott, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Can’t wait to return
Stayed 4 nights in Apr 2023
Response from General Manager on 2023/4/10
Dear Paul, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 Excellent

Cam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent, room was very nice and the pool and pool bar service was excellent.
Stayed 1 night in Mar 2023
Response from General Manager on 2023/3/21
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. We strive to provide excellent service and a comfortable stay for all of our guests. We are glad that you enjoyed the pool and pool bar service. We hope to welcome you back soon!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely exceptional!
Stayed 8 nights in Feb 2023
Response from General Manager on 2023/3/17
Dear Jason, Tank you for choosing Pinnacle Resorts.

10/10 Excellent

Hoang

Stayed 4 nights in Feb 2023
Response from General Manager on 2023/3/17
Dear Hoang, Thank you for choosing Pinnacle Resorts.

10/10 Excellent

Zachary

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I cannot wait to boom and stay again. The room felt like home. The pool at 220 is amazing with the rooftop bar. Noise from the highway can be an issue for but noise is still well isolated in the 1 bedroom.
Stayed 9 nights in Feb 2023
Response from General Manager on 2023/2/18
Dear Zachary, We are pleased to know that our staff was to your satisfaction and we managed to meet your expectations. We hope to welcome you again in the near future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and views. Only one elevator to access rooms
Stayed 7 nights in Jan 2023
Response from General Manager on 2023/2/10
Dear Robert, Thanks for your visit! Rest assured that we will share your kind comments with our staff. We hope to be able to receive you again in the near future.

10/10 Excellent

Luis R

Liked: Cleanliness, room comfort
Great location, great service, very nice rooms
Pros: Great location, great service, very nice rooms. The rooftop pool views are breath taking. This hotel is located on the hill on zona romántica. A quick walk to everything. Cons: it’s expensive. As it is in the hill, there are steps everywhere but they have a funicular so you can avoid most of the steps to get to the town center and beach. Morning service on the roof garden is very slow to non existent. Out of the 2 elevators one is dedicated to the rooftop, thus you end up waiting a long time to get to the room floors.
View from the roof garden Pool at night
View from the roof garden
Stayed 4 nights in Jan 2023
Response from General Manager on 2023/2/1
Dear Luis, We would like to thank you for choosing Pinnacle Resorts on your recent visit to Puerto Vallarta. Your kind comments help us to continue improving the quality service that characterizes us so much. We hope to be able to receive you again in the near future.

10/10 Excellent

Matthews

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, GREAT housekeeping. Quiet but perfectly located — a quick funicular ride to fabulous restaurants and the beach.
Stayed 4 nights in Jan 2023
Response from General Manager on 2023/1/28
Dear Matthews, Dear Crystal,We are pleased to know that we managed to meet your expectations and that our facilities were to your complete satisfaction.We hope to welcome you soon in the near future.