3 outdoor pools, pool umbrellas
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Reviews of Dreams Vallarta Bay Resort & Spa - All Inclusive

4.5 out of 5
Dreams Vallarta Bay Resort & Spa - All Inclusive
Puerto Vallarta

Reviews

8.2

Very Good

Rating 10 - Excellent. 515 out of 1006 reviews" "
Rating 8 - Good. 241 out of 1006 reviews" "
Rating 6 - Okay. 123 out of 1006 reviews" "
Rating 4 - Poor. 69 out of 1006 reviews" "
Rating 2 - Terrible. 58 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

EWA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They promised me upgrade for better room then I got normal room not VIP
Stayed 4 nights in Apr 2024

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel itself was nice but the all inclusive was lackluster. Almost an hour to get a very limited room service menu delivery. Food options very limited overall. Spa was nice but service there felt like they were novices.
Stayed 3 nights in Apr 2024
Response from Ileana Ponce Gerente de Recepción Dreams on 2024/5/1
Dear Jacob,Thank you for the feedback.Kindest Regards.

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location !!!!
Stayed 4 nights in Apr 2024
Response from Ileana Ponce Gerente de Recepción Dreams on 2024/5/1
Dear Betty,Thank you for your comments.Regards,

4/10 Poor

LISA

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room smelled like mildew. After one minute in the shower it was backing up and about to over flow. There were no blackout curtains. Most of the staff was great!!!
Stayed 3 nights in Apr 2024
Response from Ileana Ponce Gerente de Recepción Dreams on 2024/5/1
Dear Lisa,Our apologies for any inconvenience we appreciate your feedback.Kindest Regards,

6/10 Okay

Mario

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Estaba mas o menos
Stayed 4 nights in Apr 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/4/25
Estimado Sr. Mario,Gracias por sus comentarios.Saludos cordiales,

10/10 Excellent

Marzi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Amazing food, drinks, friendly courteous staff. Beautiful pool, right on the beach. Anything and everything you can ask for from an all-inclusive 5 star resort.
Stayed 5 nights in Apr 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/4/22
Dear Mrs. Marzi,We appreaciate your feedback. Thak you.Kindest Regards,

10/10 Excellent

Gail

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have taken our family to this property, the grandkids love it there!😀
Stayed 7 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/4/8
Dear Gail,We appreciate your comments.Regards,

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Elegant. Clean. Safe
Stayed 2 nights in Apr 2024
Response from Ileana P on 2024/4/5
Thank you very much for your coments, See you here soon.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/4/25
Estimado Christine,Gracias por sus comentarios.Saludos cordiales,

4/10 Poor

Amaya

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was really excited to go for my Birthday. I was very disappointed with the room. We paid for an upgrade and didn’t get one. I was also very disappointed with the lack of perks or explanation of the different restaurants or facilities we could use at check in.
Stayed 3 nights in Mar 2024
Response from Ileana Ponce on 2024/4/5
Mrs Amaya thank you very much for your comments, for us it is very important your feedback to imrove our service

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Vallarta Bay Resort offers a breathtaking setting with stunning views and impeccable cleanliness, making it a standout choice for a relaxing getaway. The hotel's restaurants serve up delicious meals, adding to the overall enjoyable experience. However, while there are some singers in the lobby, the resort falls short of providing the usual big entertainment shows expected from an all-inclusive, leaving guests craving more nighttime excitement. Despite this, my wife and two kids had a blast on the beach, adding to our overall enjoyment of the stay. The beach experience was fantastic, making it a perfect choice for families looking for both fun and relaxation.
Stayed 4 nights in Mar 2024
Response from Ileana P on 2024/4/5
Dear Troy,Thank you for your comments, We appreciate it. Kindes Regards,

8/10 Good

Seth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Great pools and the beach was amazing. Food options are just okay.
Stayed 5 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/29
Dear Seth,Thank you for your comments.Best Regards,

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/25
Dear Emily,Thank you for your feedback.Regards

10/10 Excellent

Govargiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect 👍👍👍 10/10
Stayed 3 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/21
Dear Mr. Govargiz,Thank you for your comments.Regards,

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good service,
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/21
Dear Rafael,Thank you for your comments, We appreciate it.Kindes Regards,

6/10 Okay

Brandi d, Morgan

Stayed 7 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/21
Dear Brandi,Thank you for your comments.Regards

10/10 Excellent

Ali Asgar

Stayed 7 nights in Mar 2024
Response from Ileana Ponce on 2024/4/5
Thank you, Ali

8/10 Good

Tyrone, Farmers Branch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The staff was friendly and helpful. Wish they played better music at the pool.
Stayed 5 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/14
Dear Tyrone,Thank you for your feedback.Regards

10/10 Excellent

Brian, FARGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/4/8
Dear Brian,Thank you for your comments.Best Regards,

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/14
Dear Justin,Thank you for your comments.Regards

10/10 Excellent

ohaness

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/11
Dear Ohaness,Thank you for your comments.Regards

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is older and it shows in certain areas. The food was very good for an all inclusive but the drinks were watered down and very sweet. Kids loved the kids club
Stayed 9 nights in Feb 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/5
Dear Jaime,Thank you for your comments, are very important for us.Regards.

10/10 Excellent

Caitlin Elizabeth

The staff were amazing! Lifeguards, housekeeping, bar tenders, gift shop attendant, concierge, restaurant teams -thank you for taking such great care of my family during our stay! Thank you for an amazing stay!
Stayed 7 nights in Feb 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/1
Dear Caitlin,Thank you for your comments.Kindest Regards

10/10 Excellent

Eileen Kathleen

Stayed 9 nights in Feb 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/21
Dear Eileen,Thank you for your feedback this is very important for us.Regards,

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Almost perfect, only mistake was stocking fridge in room
Stayed 3 nights in Feb 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/2/26
Dear James,Thank you for your feedback.Kindest Regards,

10/10 Excellent

Yesenia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Feb 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/2/26
Dear Yesenia.Thank you for your comments.Regards,

6/10 Okay

Bonnie A

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find pool or beach chairs if you’re not down by 8am.
Stayed 10 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/2/13
Dear Mrs.Mandell.Thank you for your feedback.Kindest Regards,

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place we will be going again soon. Had a butler named Ricardo the best ever!!
Stayed 2 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/2/10
Dear Miss Reyes.Thank you for your comments.Kindest Regars,

6/10 Okay

Jacqueline

Traveled with partner
Not a lot of pool area. Had a jacket bellboy lost during check in.
Stayed 3 nights in Feb 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/2/8
Dear Mrs Mendez.Thank your for your feedback.Regards

8/10 Good

Swaroop

Traveled with family and small children
Liked: Cleanliness, amenities
We will probably not come back here
Stayed 5 nights in Dec 2023
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/2/3
Dear Mrs. Venkatesh,Good morning.We appreciate your comments.Regards,

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness and how well organized it was.
Stayed 3 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/29
Dear Mr. Sandoval,We appreciate your comments, thank you very much.Kindest Regards

10/10 Excellent

Emily

Stayed 5 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/3/21
Dear Emily,We appreaciate your feedback. Thank you.Kindest Regards,

10/10 Excellent

MIURA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Show does not have hot water every night. This is an only item that I am not satisfied.
Stayed 3 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/29
Dear Mrs. Miura,We apologize for any inconvenient. Thank you for your feedback.Kindest Regards,

2/10 Terrible

Jonny

Stayed 3 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/28
Dear Mr. Tavakoli,Thank you for your feedback.Best Regards,

8/10 Good

Steven, Salford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, a very enjoyable stay at this hotel. Clean, great poolside service, great views, lovely rooms. However, there were a few areas for improvement which meant I couldn't rate it a maximum 5 stars. The Wifi is pretty poor around the pool area - that should be fixed. Reservations for dinners should be online and not in person - felt a hassle to coordinate. The breakfast selection felt the same each day - try switching it up a bit. Also, I don't understand why you don't leave bacon out for guests. I had to ask a staff member to get it for me each morning. You could also benefit from a standalone bar area. Having it in the lobby area doesn't work very well.
Stayed 3 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/28
Dear Mr. Guthrie,We appreciate your feedback. Thank for your stay. We hope to have you back.Kindest Regards,

8/10 Good

Leidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room service and staff was also great. However, the ocean was too strong, too cold and full of rocks, so we couldn't get in (we went in January).
Stayed 4 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/28
Dear Mrs. Moreno,Thank you for your comments. We appreaciate your feedback.Kindest Regards,

8/10 Good

Hazim, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice stay. I thought the restaurants were all good and the service by the pool was excellent. I didn’t like being hounded to sit through a presentation about their properties when I just wanted to book a massage.
Stayed 5 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/25
Mr. Saadan,We apprecaite your feedback. Thank you very muchKindest Regards,

8/10 Good

Sherry, Lloydminster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our balcony and waking to sound of ocean was fabulous. The lounging area overlooking pools and bar was wonderful for a cocktail before dinner. Food was good especially Japanese specialty. I paid for dinner on the beach for our 4 birthday guys in December and January. Reservation was for 6:15 and when we arrived at 6:00 I felt there was a lack of communication. We were offered drinks while we waited, 1/2 hour, which never arrived. Then taken to beach and asked for our drink order again! From then on the service was exceptional. I requested roasted potatoes when making reservation which did not receive. I was embarrassed as this was supposed to be a surprise for my family. Poolside service was excellent except for one day when waiters seemed to be huddled at the bar! We tipped adequately whole time.
Stayed 8 nights in Jan 2024
Response from Ileana Ponce on 2024/1/24
Mrs SherryThank you very much for your comments, for us it is very important your feedback to imrove our service.

10/10 Excellent

Amar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with excellent view. Rooms were very good. Restaurants were good with vegetarian options. Not too far from airport or downtown. Had fun.
Stayed 5 nights in Jan 2024
Response from Ileana Ponce on 2024/1/24
Dear AmarWe aprecciate your coments.

8/10 Good

Leidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an amazing view and room service was excellent. However, we didn't get in the ocean since the water was cold, waives were very strong and there was a lot of rocks, which made it hard to get in. It's a shame to go to Puerto Vallarta and not swim or get in the ocean. The hotel had a good entertainment and good service. The food was great. Particularly at the castaways restaurant. Downtown was about a 10-min drive, so not tood bad.
Stayed 5 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/24
Dear Mrs. Moreno.We appreciate your feedback this is very important for us.Kindest Regards

4/10 Poor

Selena Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms in desperate need of maintenance and updating, new construction tower being built next door constant noise and racket from 8am to 9pm. Location on beach is good quick Uber to Malecón or romantic zone, that would be the highlight of this hotel. Had to call housekeeping numerous times for water/ beer refills as they don’t come every day. Patio door and air conditioning broken. Was offered to move to a second floor room, but we had booked a swim out suite, so didn’t want to down grade. Overall not what is expected from dreams and we’ve stayed at many.
Stayed 5 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/24
Dear Mrs. Mackenzie.We apologize for any inconvenient, we appreciate your feedback. Thak you.Kindest Regards,

8/10 Good

Angele

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place! Very clean and the staff there are very kind and helpful!
Stayed 5 nights in Dec 2023
Response from Raul Salazar Front Desk Manager on 2024/1/23
Dear Mrs. Redecop,Thank you for your comments. We appreciate your feedback.Kindest Regards,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here
Stayed 5 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/16
Dear Mrs. Vucko.We appreciate your comments, thank you for your feedback.Kindest Regards,

8/10 Good

Rob, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a great property. The staff are very attentive to your wishes in all areas. One area of improvement might be the buffet - it is very understaffed and hard to know what you can order and eat. The variety could be better as well as it really didn’t change that much in comparison to the other hotel we stayed at for the same amount t of time earlier. A la cartes are delicious!
Stayed 8 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/14
Dear Mr. Dean,Thank you for share your recent stay in at our property.We appreciate your comments.Best Regards.

10/10 Excellent

Kathy L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Learned not to book at Dreams and to stay at Secrets instead for a calmer environment.
Stayed 4 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/13
Dear Mrs. Jochman,We appreciate your feedback. Thank you.Best Regards,

8/10 Good

Jennifer, Poulsbo

Stayed 6 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/12
Dear Mrs. Child,Thank you for your comments.Kindest Regards

10/10 Excellent

Lynne

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
It’s a great place to be however, I didn’t like the stuff that were working here because they were not nice
Stayed 5 nights in Jan 2024
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/12
Dear Mrs. Pinto,Thank you for your feedback, please provide more details in case you had a particular situation, I will be more than happy to assist you in any matter.Kindest Regards,

6/10 Okay

Bahman

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The restaurants are too busy and need reservations which is a line up.
Stayed 8 nights in Dec 2023
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/12
Dear Mr. Bahman,We appreciate your feedback, we are already working on it.Warm Regards,

4/10 Poor

hutch

Traveled with family
Stayed 4 nights in Dec 2023
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/12
Dear Mr. SeverekyanThank you for your comments.Regards

10/10 Excellent

ADEES

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ileana Ponce Figueroa Front Desk Manager on 2024/1/8
Dear Mr. Kevorkian,Thank you for your comments.Regards