Outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of Almar Resort Luxury LGBT Beach Front Experience

4 out of 5
Almar Resort Luxury LGBT Beach Front Experience
Amapas #380 Col. Emiliano Zapata, Romantic Zone, Puerto Vallarta

Reviews

8.2

Very Good

Rating 10 - Excellent. 560 out of 1056 reviews" "
Rating 8 - Good. 217 out of 1056 reviews" "
Rating 6 - Okay. 123 out of 1056 reviews" "
Rating 4 - Poor. 76 out of 1056 reviews" "
Rating 2 - Terrible. 80 out of 1056 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Girlfriend and I had a blast. Location was perfect!
Stayed 3 nights in Apr 2024

6/10 Okay

daniel

Nice property not worth the money, great in room dining, i did feel nickel and dimed The room was very clean in good shape. The view is nice i probably wont return
Stayed 6 nights in Mar 2024

8/10 Good

Gregg

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
luxurious and friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. Will definitely come back.
Stayed 3 nights in Apr 2024

4/10 Poor

Enrique, Everett

Liked: Cleanliness, property conditions & facilities
Everything is great at this property, the service at the Adan area or infinity pool is amazing, the waiters are the best. BUT … the service at the beach club is not that great, the hosts are rude, I asked for a spot at the beach and they told me I needed a reservation and deny me to sit at the beach. If you are going to the beach club expect to be treated rude there is always an excuse not to give you a chair, you need to do it online or reserve even if I do it in the morning still was late. They need to change attitude and customer service at the beach club. It’s not ok to be treated rude specially since that is included. Other than that amenity’s and hotel is great
Stayed 5 nights in Feb 2024

10/10 Excellent

Braden

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Guy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 5 nights in Apr 2024

6/10 Okay

Laurito Marfil

Liked: Cleanliness, property conditions & facilities
Availed the VIP but not given the perks, I didn’t touch any items in fridge and mini but charged me after stated that i drank 2 cans of soda. The fridge was broken and items are not even cold so it was disgusting. Light bulbs are half dead so its dark in the room at night. For the price i paid it was not worth the hype. Not going back there.
Stayed 5 nights in Apr 2024
Response from Alamar on 2024/4/9
We are sorry for the inconvenience, and we will take your comments into account. We would like you to give us the opportunity in the future.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Professional and fancy.
Stayed 8 nights in Mar 2024
Response from Almar on 2024/4/9
Thank you, we see you soon

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
The staff was impeccable and the massages were wonderful. I recommend Isaac and Ibra. The food was delicious and my room had a wonderful ocean view. If there's a downside it's the people selling time shares onsite but I managed to stay away. Great hotel for gay travelers who want to feel comfortable and accepted
Stayed 5 nights in Apr 2024
Response from Almar on 2024/4/9
Thank you , see you soon

10/10 Excellent

FERNANDO, NEW YORK

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with two wonderful pools. Nice view, Quiet rooms. Good service. Well located.
Stayed 3 nights in Mar 2024
Response from Almar on 2024/4/9
Thank you , see you sonn

6/10 Okay

william

Liked: Cleanliness, amenities, property conditions & facilities
Paper thin connecting door to the room next door. I could hear every word they said. They have young straight guys peddling overpriced massages all day long at the pool. Feels weird.
Stayed 5 nights in Mar 2024
Response from Almar on 2024/4/9
Thank you for your comments, we value it a lot, we will work on the connecting doors, a sincere apology for the inconvenience, we are an inclusive hotel and we do not discriminate against any gender to give the opportunity to work as masseuses, really professional guys

10/10 Excellent

Samir

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fun hotel to stay at - the club is vibrant
Stayed 7 nights in Mar 2024

10/10 Excellent

Daniel Thomas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was beautiful, the staff was amazing, so friendly and helpful. We enjoyed the pool and beach options and the full service restaurant on property. It was modern and updated with beautiful bathroom. The concierge Hector was especially helpful and so was the front end valet.
Stayed 6 nights in Mar 2024
Response from Almar on 2024/4/9
Thank you , we see you soon

2/10 Terrible

Eduardo

Disliked: Cleanliness, amenities, property conditions & facilities
They charged me one extra night I am still waiting for the deposit in my visa
Stayed 1 night in Mar 2024
Response from Hi Sir on 2024/3/26
Ypour resimbursment is directly with expedia

4/10 Poor

william

Liked: Cleanliness, amenities, property conditions & facilities
I cannot get wifi in my room and i have told them 5 times that i need to be relocated to the main building. No one will listen to me. I have to get online to work. My room is in another building and the connecting door to the room next door is basically non existent. I can hear every word the people in the room say. It’s really a bummer and a really bad experience. Stay away from room 214
Stayed 1 night in Mar 2024
Response from Almar on 2024/4/9
Thank you for your comments, we value it very much, we will work on the internet connection and the connection doors, a sincere apology for the inconvenience, we hope you give us the opportunity to see you soon

8/10 Good

Anthony Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I gave the property a "good" rating though a few things could have made it excellent. Pluses include the Eden pool, walkability to restaurants/bars, the gym, the size of our room, the amenities in our room, balcony, friendliness of staff, availability of room cleaning. The one thing that bothered me the most was there was construction above and below our room on certain days and I was not aware prior to my stay that we would experience the noise and the debris that fell onto our balcony. I would not recommend eating dinner at the "Top" restaurant. The price of food and drinks is high compared to much higher quality restaurants a short walk away. The food was mediocre. The spa services are great but the price is high even by American standards. I had an amazing massage but it seems not many people do. There are a lot of great spas in town that offer lower prices for similar quality. This was my second stay at Almar and I would go back for another in the future.
Stayed 7 nights in Mar 2024
Response from Almar on 2024/4/9
Thank you for your comments, we value it very much, we are pleased that you visit us continually, we will be working on what you mentioned and we hope to see you soon

10/10 Excellent

scott

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Almar on 2024/4/9
Thank you , see you soon

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at The Almar, and the Mantamar Beach Club too! Staff was very friendly...they helped make our first trip to PV awesome. Taxis outside the main entrance helped to eliminate Uber waits, when we did need a ride, but we were right in the heart of Zona Romantica, and walked most places. I would definitely stay here again!
Stayed 4 nights in Jan 2024
Response from Almar Resort on 2024/3/5
Dear JackWe appreciate his comments and we are happy that his stay with us was pleasant.Greetings

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort! Can’t wait to stay there again.
Stayed 4 nights in Feb 2024
Response from Almar Resort on 2024/3/5
Dear IvanWe are happy that his stay with us was very pleasant, see you soon.Greetings.

8/10 Good

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
You have to go to a 2 hour session of time share deal. Not Great but manageable. none of the pool areas wanted to charge drinks back to room. and you were charged extra for the coffee packets for room. Nice experience though not the greatest for sure. and charged a lot for maintenance fees.
Stayed 5 nights in Feb 2024
Response from Almar Resort on 2024/3/5
Dear JerryWe appreciate your comments, they help us improve for you.Greetings

6/10 Okay

Jason, Timmins

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff. Food was a little pricey
Stayed 7 nights in Feb 2024
Response from Almar Resort on 2024/3/5
Dear JasonThank you for your comments, we improve for you.Greetings

10/10 Excellent

James, Los Angeles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience from the staff to the amenities were amazing. The restaurants and poolside bars were great. We will definitely be back again.
Stayed 5 nights in Jan 2024
Response from Almar Resort on 2024/3/5
Estimado JamesEstamos felices de que su estancia con nosotros haya sido muy placentera, nos vemos pronto. Saludos.

10/10 Excellent

Obdulio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort! Definitely coming back soon.
Response from Almar Resort on 2024/2/13
Dear ObdulioWe are happy that your vacation was very pleasant, we hope to see you soon!Greetings.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good LGBT hotel close to the "romantic" zone in PV. Very busy and loud in Bears Week, but still good faciloties.
Stayed 7 nights in Feb 2024
Response from Almar Resort on 2024/2/12
Dear John.Thank you for your comments, it helps us improve for you.Greetings.

2/10 Terrible

Larry J, palm springs

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We arrived there. Didn’t like our room at second floor. I ask the front removed from the desk if we can get a room at 3 or 4 floor. They couldn’t help us ., What is the manager Recardo was very Rude, unfriendly our room was very noisy , no view at all by beach club. False advertising. Some time we were awake at 2 or 3 Am noise of street. They were working at Beach club. We were there for 10 Days. We paid $$ per resort fee. I have experience. This in my entire traveling all over the world. That they give you one pack coffee for one day. You have to pay $$ for each day. Paying $$ per day in for 2 for one day stay. No dam coffee. You have walk 15 min walk to get coffee. But the stuff at Restaurants , cleaning Room , pool area. Very nice. Election structure. Also Io had known there were Bear weekend going on there. We were stay some other place. Very bad part as everyone in facebook, Tick Tok know about the incident. Someone from Bears guys Sh.. on the pool . Health Dep from Mexico came clean the pool. Such a shame. Very noisy place.
Stayed 10 nights in Jan 2024
Response from Almar Resort on 2024/2/12
Hi Mr. Larry,There may be a confusion regarding your room, you booked a backstage suite with no view and in a party tower area, please contact your agency so they can clarify this for you. Coffe does have an extra charge.Please also note that your room was always assigned on the 4th floor not on te second floor as you are mentioning.

6/10 Okay

matej

Traveled with family
Lack of communication from management
Stayed 4 nights in Jan 2024
Response from Almar Resort on 2024/2/2
Dear MatejThank you very much for your comments, this helps us improve for you.Greetings.

4/10 Poor

Nick

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room wasn't clean when we entered the room after making us wait 2 hours to even give us access. The refrigerator was broken with no minibar. The layout of the room was supposed to have a couch with a pull-out bed to accommodate the amount of people that we had. The reason why we chose that room. They brought up a couch that looked like they picked it out of a thrift store. Then it was just a couch, no bed at all. After we checked out, I've been going back and forth with the management. And they have zero interest for making the situation right.
Stayed 6 nights in Dec 2023
Response from Almar Resort on 2024/1/26
We have been working with you by email directly. You have been responded every email , and please know we will not disclose the owners infomation as that is confidential and private.

2/10 Terrible

Herman

Liked: Cleanliness
Disliked: Room comfort
Construction nightmare
Our room was located above and next to two new rooms under construction on the property. The noise level was so high I couldn’t even have a conversation with my partner in the room. We called this out to management and they refused to move us for until halfway through our trip. The further explained that the property has been under construction since 2020 and we knew this fact before booking. This was not disclosed in the confirmation booking on hotels.com website and made it unbearable to be in our room. They also refused to accommodate us by any refund or waiving of resort fees. I’ve never experience ruder customer service regarding an issue at a property I stayed at. I’ve stayed at the Almar sever time over the last 3 years and never experienced this level of noise on the property. This room should never have been occupied during this work.
Stayed 5 nights in Jan 2024
Response from Almar Resort on 2024/1/26
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay at Almar Resort.We understand your frustration with the noise disturbance caused by the construction, and we genuinely regret that it impacted your ability to enjoy your stay with us. We want to clarify that the construction activity is focused on the 13th floor for the sky bar, and not in the rooms. Your room, located 2 floors below, should not have been directly affected.While we strive to communicate all pertinent information to our guests, we acknowledge that your experience fell short of expectations. We regret any misunderstanding regarding the disclosure of ongoing construction during your booking process. We will certainly review our communication procedures to ensure that such information is clearly conveyed to guests in the future.Regarding your request for compensation, we want to express our sincere regret for any inconvenience caused. However, as the construction was communicated before your booking, and the noise was not expected to impact the rooms, we may not be able to offer compensation in this instance.Warm regards

2/10 Terrible

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful and clean property; however, the positives stop there. Warning for solo travelers…You may be targeted in an attempt of passport theft (by staff). The front desk agent charged me for amenities that I explicitly declined upon checkin. Afterward, she caused more confusion in an attempt to remove them then directed me over to concierge while she spoke with management. Meanwhile, my passport is still on the scanner. I forget that it’s there because of the ridiculous unauthorized charge. Fast forward an hour of concierge trying to sell a membership I finally get escorted to my room. Upon entry l realized my passport was not in my pocket. I return to the front desk and told her my passport is still on her scanner. She immediately replies that she gave it back. I said no she didn’t and told her to get management. Management suggested it must have fallen out of my pocket. That’s when I knew they were all in on it. I suggested to review camera footage of her handing it back to me. Management said they would do it. Fast forward another hour later behold…management came out of his office with my passport. No apology and still suggested that it must have fallen out of the super tight shorts that I was wearing. I get some rest and around 9:30pm someone knocks on my door. I don’t answer and the door unlocks and someone comes in. I said hello! Then she said, “oh housekeeping”! At 9:30PM? Second attempt at theft. Do not stay here!
Stayed 2 nights in Dec 2023
Response from Almar on 2024/1/23
Thank You for your feedback Mr. Barrett.We apologize for the unfortunate situation you had regarding your passport we apologize once again the confusion. The resort fee is 30 USD per night and it gives you access to Mantamar Beach Club,Eden Garden and The Top Sky Bar with no addittional cost.As an Expedia Vip Guest you have a nightly courtesy sercice performed by our housekeeping staff in your room,ensuring a pleasant and comfortable experience during your stay.

10/10 Excellent

Anthony B

Stayed 4 nights in Jan 2024
Response from Almar Resort on 2024/2/6
Hi, Mr. Anthony.We appreciate your feedback, it helps us improve for you.We hope to see you soon.

4/10 Poor

Joel, Aurora

Liked: Cleanliness
Response from Almar on 2024/1/17
Dear guest,We greatly appreciate your comments.That helps us a lot to improve for you.Greetings.

2/10 Terrible

James

Stayed 7 nights in Dec 2023
Response from Almar Resort on 2024/1/29
Dear JamesThank you for your comments, this helps us continue to improve for you.Greetings

10/10 Excellent

Timothy

Stayed 6 nights in Dec 2023
Response from Almar on 2024/1/17
Querido invitado.Agradecemos que su estancia con nosotros haya sido agradable.Esperamos verte pronto.

8/10 Good

Matthew

Liked: Cleanliness, room comfort
Great Stay Overall.
It’s always great to stay here. The staff are very friendly and helpful. The view from the pool deck is amazing. You can hear the music from Mantamar, but it is a calm oasis. The hotel is renovating the Sky Bar on the top floor. There were some other maintenance issues that need to be addressed. As you enter the pool deck area from the main building, there are two ramps for those with disabilities. One of those ramps is completely missing handrails. They used to be there but seem to have been removed. Hope they add them back. And, while they are at it they should add rails to the ramp at the entrance to the hotel. Our room had issues with hot and cold water not available in the sinks. It took two calls to resolve, but once fixed things were great. There is construction taking place in rooms on the pool deck level. There is nothing blocking the view of this so when you walk by, you see it. I would recommend they put up temporary walls or something to block the view. There is a heavy push to get you to listen to the timeshare pitch and to get a massage. But if you aren’t interested, just say so and it’s all fine. We’ve been here many times and continue to love it and the staff. Can’t wait for the next visit.
Stayed 5 nights in Dec 2023
Response from Almar on 2024/1/17
Dear Matthew,We appreciate that your stay with us was pleasant. We will work on the points you tell us to make your next stay more pleasant.We hope to see you soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, room comfort
Amazing trip at a wonderful resort!
We loved our stay at Almar! Our room had an amazing view of the ocean, the staff was attentive and helpful, food was good, drinks were great! The 5th floor pool was gorgeous and we had a very relaxing massage at the spa. Our room shower was a little strange because the hot water would change directions everyday on which way you needed to turn the handle but we figured it out and the showers are huge and very relaxing. Our room was also directly behind there beach club that plays loud music in the afternoon, but we weren’t bothered much by it because we were always out on the beach or exploring the town while they played that music. They also are selling membership and will offer you credit at their restaurants or free massages. If you don’t mind sitting through a 1 hour pitch, the free massage and free lunch was well worth it for us :) Carlos, Angel, and Mar were extremely helpful. Great vacation! We will be back!
Stayed 6 nights in Dec 2023
Response from Almar on 2024/1/17
Dear guest.We appreciate that your stay with us was pleasant.We hope to see you back soon.

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Alamar is nice hotel for the lgbt community. I highly recommend it. My 2nd stay and always have great service
Stayed 4 nights in Dec 2023
Response from Almar on 2024/1/17
Dear Antonio.We appreciate that your stay with us was pleasant.We hope to see you back soon.

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
This property is stunning and very modern. Access to Mantamar was great. The staff was so welcoming and kind. Can’t wait to go back.
Stayed 3 nights in Dec 2023
Response from Almar on 2024/1/17
Dear Shane.We appreciate that your stay with us was pleasant.We hope to see you back soon.

8/10 Good

Jaco, Arlington

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Almar on 2024/1/17
Dear guest,We greatly appreciate your comments.That helps us a lot to improve for you.Greetings.

10/10 Excellent

Elizabeth

Traveled with family
Very responsive and a great experience.
Stayed 4 nights in Dec 2023
Response from Almar on 2024/1/17
Dear Elizabeth.We appreciate that your stay with us was pleasant.We hope to see you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
What a treat! Our Romance Suite was huge, with a big hot tub. The view was spectacular! The staff was attentive and friendly. Was it expensive for the nicer Ocean View Rooms? Yes! But totally worth it. The rooms in the lower tower probably had to deal with noise from the beach club, but the upper tower was just right. We can’t wait to come back.
Stayed 5 nights in Dec 2023
Response from Almar on 2024/1/17
Dear guest.We appreciate that your stay with us was pleasant.We hope to see you back soon.

10/10 Excellent

Jerome

Stayed 5 nights in Dec 2023
Response from Almar on 2024/1/17
Dear guest.We appreciate that your stay with us was pleasant.We hope to see you back soon.

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Always a pleasure at Almar.
Stayed 4 nights in Sep 2023
Response from Almar on 2024/1/17
Dear Matthew.We appreciate that your stay with us was pleasant.We hope to see you back soon.

10/10 Excellent

Gary

Stayed 9 nights in Nov 2023
Response from Almar on 2024/1/17
Dear Gary.We appreciate that your stay with us was pleasant.We hope to see you back soon.

10/10 Excellent

Abel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great place for lbgtQ
Stayed 4 nights in Nov 2023
Response from Almar on 2024/1/17
Dear Abel.We appreciate that your stay with us was pleasant.We hope to see you back soon.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Almar on 2024/1/17
Dear guest.We appreciate that your stay with us was pleasant.We hope to see you back soon.

8/10 Good

Frederic

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Almar on 2024/1/17
Dear guest,We greatly appreciate your comments.That helps us a lot to improve for you.Greetings.

2/10 Terrible

Dakshina, Morris Plains

Traveled with partner
Disliked: Amenities, property conditions & facilities
My room was downgraded from what I booked - they refused to put in the room category I booked and insisted I need to pay more for it. The room I received was noisy located directly in front of the beach club. I was charged for complementary items like water and coffee and had to argue to remove these charges. I did not receive any of the VIP services and none of the services they claimed to have offered. They had no customer service - dismissive, rude and chose selectively to use the language barrier when it suited them. I will not stay here again and do not recommend them.
Stayed 7 nights in Nov 2023
Response from Almar on 2024/1/17
Dear guest.We greatly appreciate your comments.Thank you for letting us know where we can improve, we will work on it to offer you a better experience the next time you visit us.Greetings.

2/10 Terrible

Valeri

Traveled with partner
Disliked: Property conditions & facilities
Almar Hotel Review: Mixed Experience Positive Infinity Pool: The hotel boasts a splendid infinity pool with a breathtaking view. Check-In Disappointment: Despite arriving early after a long flight, the staff didn't provide a room for refreshment, instead directing us to use a public toilet. Payment Hassles: Confusion with Expedia's payment led to an additional $200 charge, contradicting the initial booking. Room Quality: Rooms are spacious and comfortable. Misleading Amenities: The advertised connection with Mantamar Beach Club doesn't align with the reality of securing a beach bed. Poor Coordination: Inadequate communication between Almar Hotel and Mantamar Beach Club hindered a smooth experience. Checkout Troubles: A lack of assistance during early checkout and undisclosed charges further marred the experience. Verdict: Despite some positives like the infinity pool and room comfort, Almar Hotel's service and coordination issues leave much to be desired. Consider alternatives for a smoother stay, use the Mantamar facilities when needed.
Stayed 7 nights in Nov 2023
Response from Almar on 2024/1/17
Dear guest.We greatly appreciate your comments.Thank you for letting us know where we can improve, we will work on it to offer you a better experience the next time you visit us.Greetings.

4/10 Poor

Luther

Traveled with partner
Unfortunately, this is my second time at this property and I was not impressed. The wait staff were good but they overcharge as if they have to make a quota on drinks. I had to have my bill readjusted twice. The room was cleaned but floors were not cleaned properly by the housekeeping staff nor was the bed.
Stayed 3 nights in Nov 2023