It was a lovely resort. We had everything we needed. The pools were clean, the food was good and the room were cleaned well and daily. The only drawback was all the seaweed which was not their fault. It was also really scarce the occupancy was low for the time of year and the size of the place. Not sure why it really was great all around.
Sally
於 2025 年 7 月住了 11 晚
10/10
We really love this place . The staffs were very friendly and very good service . Room was very clean and comfortable and specially food was so delicious and very fresh seafood. Definitely we will come back and highly recommended to all our friends .
Han Mai
於 2025 年 7 月住了 5 晚
10/10
Great staff great people needs more activity
Bassam
於 2025 年 7 月住了 3 晚
6/10
The beeach was not available to use at all, and that disappointed us alot , and no activities or shows at all, would not go there anymore:(
Merita
於 2025 年 6 月住了 5 晚
4/10
Great service and. However its 45 minutes from cancun actually
Gregory
於 2025 年 6 月住了 5 晚
10/10
It was a amazing place and the rooms and services where great 100% recommend
Erion
於 2025 年 6 月住了 7 晚
4/10
They do not have what they offer, only 2 restaurant open and no buffet
Orisdalvis
於 2025 年 6 月住了 5 晚
10/10
Great place to stay. Polite staff, clean pools, great food, nice atmosphere.
Dmytro
於 2025 年 6 月住了 5 晚
10/10
We loved our stay at the property. They are in the middle of doing a facelift to it (paint mostly) but the food was great and the staff were excellent. So nice and accommodating. We went with a group of 6, 2 adults and 4 children. All of the kids had a blast, and we were able to relax and chill by the pool.
The beach had lots of seaweed, but it’s not the resorts fault, it was everywhere, at all resorts. It is just the time of the year that we went.
Overall, i would give the property a 9/10
Heath
於 2025 年 6 月住了 4 晚
10/10
The staff were all excellent!! They made us feel very welcome and attended to!! The rooms and property were absolutely beautiful!!
The only down fall was the sargassum so we couldn't enjoy the beach but it didn't bother us too much because we enjoyed the swim up pools! We will definitely come back to this resort!
Star
於 2025 年 6 月住了 5 晚
6/10
The resort was ok overall. We had a really hard time getting information. When we would ask something they would refer us to a different person and then a different. When we tried playing tennis we had to go ask for the balls and rackets and they told us it wasn't available until later that evening. When I called to ask for the pool hours they told me they all closed at 5pm which we found very odd. The only swim up bar open until later is the adult pool. Wish they would keep the swim up bar at the other pool a little later than 5pm. The resort credits are an inconvenience as they still make you pay only covering 20% of it. Servers in restaurants were very nice and on top of things.
Veronica
於 2025 年 6 月住了 4 晚
10/10
Valeria
於 2025 年 6 月住了 6 晚
10/10
Armando
於 2025 年 6 月住了 5 晚
8/10
Pamela Joy Jose
於 2025 年 5 月住了 4 晚
6/10
Alvaro
於 2025 年 6 月住了 5 晚
6/10
Tina
於 2025 年 5 月住了 3 晚
10/10
This was mine and my boyfriend’s first time in Mexico, we got lots of information about how the country works and the people. Lots of excursion options even during off season. Only complaint is about the seaweed smell which would have been nonexistent if we weren’t here during seaweed season.
Jasmine
於 2025 年 5 月住了 7 晚
2/10
The hotel is beautiful however it felt like a zombie vacation where is the people ! They listed multiple restaurants however it’s only 2! No hot tubs only if u have a swim up room . Karaoke night had 2 people . You couldn’t access the beach it’s full of seaweed . There is a hot tub in your room however it’s no hot water the water was near warm if that. The staff was nice however i felt it was a waste of vacation. At 8:00 It’s no moment you can’t get in the pool. We were told there was an adult pool however there were kids in the pool kids ran up in down the hallway as well maybe so much noise. Not to mention at dinner 2 kids ran in screamed the entire night one little guy sit under my table near my leg it was his birthday the best part was singing happy birthday to the adorable guy. I booked 2 rooms over 2k in I would say me being a traveler this was my worst experience. Not to mention I was hounded to do a presentation.
Vailica
於 2025 年 5 月住了 3 晚
8/10
Very quiet and enjoyed the menu
Jorge Bustos
於 2025 年 3 月住了 4 晚
6/10
Destiny
於 2025 年 2 月住了 4 晚
10/10
Dan un excelente servicio, siempre buscando uno se sienta cómodo y se pueda relajar por completo, lo malo que para nada es culpa del hotel fue que estamos en época de abundante sargazo que impidió poder disfrutar de la playa, aunque las albercas de gran tamaño hacen de eso un inconveniente menor
Marcelo Sebastián
於 2025 年 4 月住了 1 晚
4/10
This property is under new ownership. The staff is under trained and often provided incorrect information to guests. Was not informed until my last day that the $70/day room credit had to be utilized each day or forfeited. Staff at spa informed my daughter it was cumulative and she ended up paying almost $200USD for a 40 minute message OUTRAGEOUS. Mexico is NOT cheap. Started booking airport transportation through the resort. Quoted $180USD round trip. Found my own at $115. Beware of this resort the facility is old and in disrepair. Portions of meals changed daily getting smaller and smaller each day. The lobster upgrade was a ridiculous $75USD at an all inclusive for 2 lobster tails, you can decide for yourself but I’m not going back.