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Reviews of Casa Velero Puerto Morelos

3 out of 5
Casa Velero Puerto Morelos
Av. Rafael Melgar, SMZ 2, MZ 4, Lote 4, Puerto Morelos, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 17 out of 32 reviews" "
Rating 8 - Good. 7 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

8.6/10

Cleanliness

8.8/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Annette

Traveled with partner
Great location. Our room (#11) was smaller than it appeared in photos. Kitchenette very small and nothing provided except dish detergent. Hammocks were excellent addition but building could use some love. Not good value for money, we left early and found nicer cheaper places on the beach side.
Stayed 17 nights in Feb 2024

10/10 Excellent

Karla

Liked: Cleanliness
Todo bien
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, room comfort
Just fine!
Very pleasant. Hosts were lovely and attentive. I will return
Stayed 2 nights in Nov 2023

6/10 Okay

Charles

Traveled with family
Disliked: Cleanliness
The location couldn't really be better, as it was 2 minutes to the beach, restos and amenities. The two woman who were "managing" the place were very pleasant and helpful. The furnishings are comfortable and the beds adequate. However, the whole unit needs a good cleaning, dusting and maybe a little paint. As well, it would be a good idea to invest in some new pots, pans and utentsils. Considering the price, I'd say we got a good deal.
Stayed 1 night in Nov 2023

2/10 Terrible

Italia

Stayed 1 night in Jul 2023

10/10 Excellent

Kris

Liked: Cleanliness, amenities, property conditions & facilities
The price was great for the location, having a kitchenette and a rooftop patio. I'll definitely stay here again!
Stayed 3 nights in Apr 2023

8/10 Good

NANCY

Liked: Cleanliness, room comfort
Great place
Very convenient to the beach and in the middle of town. the hotel has great deck decks with hammocks and a pool. The town was more expensive than we expected, but it is mostly a tourist town so that's to be expected. We'll definitely come back if we can.
Stayed 2 nights in Feb 2023

6/10 Okay

Stanton D

Disliked: Cleanliness
Great location. Close to everything. Very basic accommodation. Kitchen is hardly worth it and was not clean. No hot water except in the shower. No toiletries just hand soap. Bed was broken we fixed ourselves. Posted rate was not what was charged. Costs 200 nightNsoap for dishes ehich were not clean..
Stayed 2 nights in Dec 2022

10/10 Excellent

Alejandro, carrollton

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice for the rate o paid. 1 block from the beach
Stayed 1 night in Sep 2022

8/10 Good

Barbara

Liked: Amenities, property conditions & facilities
Casa Velero is a friendly and cheerful atmosphere. Lucy and her crew are the best. All requests were dealt with immediately.
Stayed 21 nights in Mar 2022

6/10 Okay

Liam

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Hotel is close to beach and town square. Easy to walk. Staff are friendly. Room has kitchen and full size fridge. Place is in bad condition and needs renovations. Next to nightclub so its very loud at night. Beds were rock hard and small. Seemed like there were extra fees and taxes.
Stayed 2 nights in Mar 2022

8/10 Good

Brenda

Traveled with group
Liked: Cleanliness, property conditions & facilities
Loved the all new, modern room. The property gives opportunity to meet other travelers and they were all kind and helpful. When they ask what time you are arriving it’s because no one is there at times. We were unable to checkin or out and the guests watched our things while we went to an appointment returning hours later to find a lady that gave us a key to the room. No one was at the location when we left at ckout time. I was charged more than the quoted amount by Orbitz of 7.00 but no one to ask! The place is nice and would stay again but converse before arrival!!!
Stayed 1 night in Feb 2022

8/10 Good

Candee, Athol

Liked: Cleanliness, property conditions & facilities
An authentic Mexican stay. Most everything you need and in a great location close to town. The music from the neighboring bar was done around 10/11 each night and didn’t bother us. Lucy was amazing but does not speak english. Other residents smoked and if wafted into our room which wasn’t pleasant. We would stay here again.
Stayed 7 nights in Feb 2022

10/10 Excellent

Alexandra

Liked: Cleanliness, property conditions & facilities
Calm, quiet, and good energy. Lucy doesnt speak english but she is able to help with anything. I liked being here.
Stayed 3 nights in Feb 2022

2/10 Terrible

vicky, Toronto

Disliked: Cleanliness, amenities, property conditions & facilities
The property was one block from the beach The cleaning lady was a great woman and very helpful There were bugs in the room. Lot and lots of ants everywhere The pool was the size of a hot tub Run down place and when using the visa machine billed me over a $100 to use it I would never stay here Big mistake that I did
Stayed 7 nights in Jan 2022

6/10 Okay

Julie

Liked: Cleanliness
Disliked: Room comfort
Nice place!
Very friendly and accommodating staff and the room was clean. The bed was not comfortable and there was quite a bit of noise at night which stopped about midnight. The location is excellent.
Stayed 4 nights in Dec 2021

10/10 Excellent

Clan

Traveled with partner
Liked: Amenities, property conditions & facilities
The Casa is a wonderful old style Mexican hotel, nice clean rooms, a great deck with small pool for all to use and hang out in the afternoon or evening. Close to all stores, beach restaurants etc. What really makes Casa Valero a great place to stay is the manager/host Debra. If the owners are smart, they will give her a huge raise to make sure she stays for a long time. Loved our 2 weeks.
Stayed 12 nights in Dec 2021

10/10 Excellent

Jafari

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Kinzo H.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Deborah was great! She personally greeted me and my fiance with a beer and home-made flavored water. Thanks so much for a wonderful experience!
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Fast and friendly check-in. I had everything I needed the entire time. Perfect!
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Deborah the site manager was amazing. She’s there to please her customer. If you need something or some information she will do what’s needed to help you. Great ocean view from the hotel patio and pool. Hotel was very clean and close to downtown. Some of the best restaurants in town were located five minutes away.
Stayed 6 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
nice firm bed, good water pressure, clean, has safe, close to beach and restaurants.
Stayed 2 nights in Apr 2021

6/10 Okay

Sara

If you’re getting a great price it’s worth it.
The place was friendly and extremely well located. It was stocked with things you need for a longer stay. Realistically it would be crowded with 4 people. The table in the kitchen only has 2 chairs. Things are quite dated and the beds were ok. A/C worked well. Totally average but if you’re getting a good deal then go for it.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location- walkable everywhere. Close to the beach. Beautiful view. Liked the pool and kitchen. Room7!
Stayed 3 nights in Dec 2020

8/10 Good

Marie, Kamloops, BC, Canada

Traveled with partner
Liked: Cleanliness, amenities
We loved the manager, Patricia. She is wonderful and very eager to be helpful. We enjoyed the proximity to the beach, restaurants and town square. The turtles were fun to watch. The one thing that was a nuisance was the need for a key to get in and to get out. There could have been a better locking system. Unfortunately the construction next door was very loud all day long! We hope that is finished when we return!
Stayed 2 nights in Mar 2020

10/10 Excellent

Vick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2023

10/10 Excellent

Perla Sofia

Stayed 2 nights in Feb 2023

10/10 Excellent

Patricia

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar , ubicación y servicio
Stayed 1 night in Aug 2022

10/10 Excellent

Karla

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Recomendado ,excelente trato ,las instalaciones muy cómodas
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Amenities
El estacionamiento es demasiado chico, apenas para 4 carros. Sin embargo, hay mucha disponibilidad en la calle aunque durante el día está bastante ocupado por los negocios de la zona.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lugar muy agradable y familiar! Ideal para convivir en familia. Súper atención y gran atención
Stayed 1 night in Jul 2021

10/10 Excellent

Luis, Mérida

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Esta súper cerca de la playa a una cuadra, cerca también de la plaza principal del pueblo por ende cerca de los bares
Stayed 2 nights in Nov 2020