Banyan Tree Puebla

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Luxury
VIP Access
5.0 star property
9.2

Wonderful

Puebla sanctuary with rooftop terrace

A warm rooftop pool overlooks spectacular volcano views, perfect for sunset cocktails. Guests can enjoy authentic Thai cuisine at one of three restaurants or rejuvenating spa treatments. Cooking classes and mixology experiences provide cultural immersion, with staff praised for attentive service.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is NT$5,826
NT$7,516 total
includes taxes & fees
Nov 9 - Nov 10

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Urban Bliss

A hotel room with a bed, two armchairs, a small table, a chandelier, and a view of a stone wall and greenery outside.

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Harmony Suite

A four-poster canopy bed with a nightstand and lamp, a wooden wardrobe, and a large floral painting on the wall.

Harmony Suite

  • City view
  • 2260 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Room Double

A hotel room with two beds, a dining table, chairs, a chandelier, and a view of the outdoors.

Urban Room Double

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Serenity Suite

A hotel room with a large bed, a flat-screen TV, a chair, a lamp, and a view of buildings through a glass door.

Serenity Suite

  • City view
  • 1249 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bliss Suite

A bedroom with a large bed, a bench, a desk, and a stone wall.

Bliss Suite

  • City view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Junior Suite King

A hotel room with a large bed, a bench, a chair, a small table, and a view of the outdoors through large windows.

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and ornate headboard designs.

Urban Junior Suite Double

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Bliss Junior Suite

A four-poster bed with a pink upholstered headboard, a white sofa, a wooden cabinet, and a chandelier.

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Room King

A bedroom with a large bed, a nightstand, a lamp, a decorative wall piece, and a hallway.

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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NT$5,819 total
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About the neighborhood

Located in Puebla, Banyan Tree Puebla is in the city center. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center. Traveling with kids? Make time for Africam Safari, or check out an event or a game at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000

What's nearby

  • A building with red brick walls and arched windows, decorated with green and red paper flags.
    Artist Quarter
    5 min walk - 0.5 km
  • A historic clock tower with a dome, surrounded by trees and a fountain.
    Zócalo de Puebla
    12 min walk - 1.0 km
  • A historical building with ornate architecture, a tree, and cannons.
    Zona Histórica de los Fuertes
    14 min walk - 1.2 km
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    15 min walk - 1.3 km
  • Puebla Convention Center
    5 min walk - 0.5 km

Getting around

  • Puebla Intl. Airport (PBC)
    38 min drive

Restaurants

  • Restaurante Casa Reyna
    7 min walk
  • Rooftop Banyan Tree
    1 min walk
  • Café & Bar Rentoy
    5 min walk
  • Tarlets Coffee
    6 min walk
  • La Selva La Cuna de las Chalupas
    2 min walk

About this property

Banyan Tree Puebla

  • Luxury family-friendly hotel in the city center
  • Zócalo de Puebla and Puebla Cathedral are located near Banyan Tree Puebla, which provides a rooftop terrace, a coffee shop/cafe, and a garden. Treat yourself to aromatherapy, a sports massage, or a body wrap at Banyan Tree Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, and Thai cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
  • You'll also enjoy perks such as:
    • An outdoor pool along with sun loungers and pool umbrellas
    • Local cuisine breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
    • Babysitting (surcharge), a 24-hour front desk, and luggage storage
    • Free newspapers, meeting rooms, and a front-desk safe
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 78 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
  • More amenities include:
    • Children's slippers and childcare services
    • Bathrooms with rainfall showers and designer toiletries
    • 55-inch Smart TVs with cable channels
    • Wardrobes/closets, a personal chef, and coffee/tea makers

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Frequently asked questions

Does Banyan Tree Puebla have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Banyan Tree Puebla?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on 2026/11/9 start from NT$5,826, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Banyan Tree Puebla pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1260 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for MXN 220.00 per day.

What time is check-in at Banyan Tree Puebla?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Banyan Tree Puebla?

Check-out is at noon.

Does Banyan Tree Puebla provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 1300 per vehicle applies.

Where is Banyan Tree Puebla located?

This family-friendly Puebla hotel is located in the historical district, within a 15-minute walk of Five Wounds of San Francisco Conventional Church and Zócalo de Puebla. El Parian Market and Candy Street are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Banyan Tree Puebla Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 585 out of 777 reviews
Rating 8 - Good. 109 out of 777 reviews
Rating 6 - Okay. 41 out of 777 reviews
Rating 4 - Poor. 22 out of 777 reviews
Rating 2 - Terrible. 20 out of 777 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing spacious rooms and the staff was friendly.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a very good stay and would definitely recommend this hotel. The staff was warm and attentive, with one exception of a waiter at the rooftop bar who was a bit forgetful; but, everyone else provided excellent service. A couple of small details could be improved: the in-room coffee setup had no spoon to stir your coffee, and the bathroom amenities felt a bit basic for a hotel of this caliber. Other than those minor points, it was a great experience and a wonderful place to stay.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, friendly staff, and nice rooms in a good location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Beautiful hotel in a good location with a view of the volcano.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall. Our first room had a few significant issues, but the staff handled the situation great and kindly offered us a room change. That made a huge difference and greatly improved the rest of our stay. We appreciated their willingness to resolve the issue and ensure we had a much better experience.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities
Great experience staying at this Hotel, service was great and the food delicious
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, stellar service and good food venues.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. The food was average at the hotel
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design was superb, very nice property with good service.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property restoration. Garden view from the restaurant is phenomenal.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While breakfast is reasonably good, flavor and variety can be improved. The service and attitude from all staff is impecable. Facilities are in very good conditions and the overall experience is excellent
Stayed 3 nights in Nov 2023