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Banyan Tree Puebla

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Luxury
VIP Access
5.0 star property
9.2

Wonderful

Puebla sanctuary with rooftop terrace

A warm rooftop pool overlooks spectacular volcano views, perfect for sunset cocktails. Guests can enjoy authentic Thai cuisine at one of three restaurants or rejuvenating spa treatments. Cooking classes and mixology experiences provide cultural immersion, with staff praised for attentive service.

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$5,964
NT$7,694 total
includes taxes & fees
Jun 8 - Jun 9

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About this property

Banyan Tree Puebla

  • Luxury family-friendly hotel near Zócalo de Puebla
  • At Banyan Tree Puebla, you can look forward to a rooftop terrace, a coffee shop/cafe, and a garden. Treat yourself to a massage, a body treatment, or a manicure/pedicure at Banyan Tree Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, and Thai cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
  • You'll also enjoy perks such as:
    • An outdoor pool along with sun loungers and pool umbrellas
    • Local cuisine breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
    • Babysitting (surcharge), a front-desk safe, and massage treatment rooms
    • Smoke-free premises, free newspapers, and an elevator
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 78 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
  • More amenities include:
    • Children's slippers and childcare services
    • Bathrooms with rainfall showers and designer toiletries
    • Wardrobes/closets, a personal chef, and coffee/tea makers

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  • Spa
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The price is NT$3,977
NT$4,733 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1260 per pet, per day

1 total (up to 22 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Frequently asked questions

Does Banyan Tree Puebla have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Banyan Tree Puebla?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on 2026/6/8 start from NT$5,964, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Banyan Tree Puebla pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1260 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for MXN 220.00 per day.

What time is check-in at Banyan Tree Puebla?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Banyan Tree Puebla?

Check-out is at noon.

Does Banyan Tree Puebla provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 1250 per vehicle applies.

Where is Banyan Tree Puebla located?

This family-friendly Puebla hotel is located in the historical district, within a 15-minute walk of Five Wounds of San Francisco Conventional Church and Zócalo de Puebla. El Parian Market and Candy Street are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 25 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 538 out of 715 reviews
Rating 8 - Good. 98 out of 715 reviews
Rating 6 - Okay. 38 out of 715 reviews
Rating 4 - Poor. 22 out of 715 reviews
Rating 2 - Terrible. 19 out of 715 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Staff & service, amenities
Beautiful hotel in a good location with a view of the volcano.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, friendly staff, and nice rooms in a good location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Lluvia

Liked: Amenities
Great experience staying at this Hotel, service was great and the food delicious
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. Spacious and comfortable rooms. Everything is impeccable; the bed is comfortable. The staff is prompt and efficient. We tried different restaurants in the property and everything was delicious, both food and cocktails! The area is very walkable and safe. You can easily reach the historic center in about 15-17 minutes, walking leisurely. Great views from the rooftop! Our only "negative" comment is that our room was very hot, even with the air conditioner - which was supposedly at max, but wasn't really cooling the room. At night, it was easier to open the windows to reach a comfortable temperature. During the day that was just not feasible. It's only April, so I assume the room would get even hotter in the summer. Puebla didn't normally reach such hight temperatures, but with climate change, Banyan Tree might need to invest in a better cooling system. Other than that, we'd absolutely return - but maybe only in the winter months. 😉
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Florice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. The food was average at the hotel
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Gilberto R. Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, stellar service and good food venues.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

David H

Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property restoration. Garden view from the restaurant is phenomenal.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

María Haydé

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design was superb, very nice property with good service.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

MARISOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing times

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city
Stayed 3 nights in Feb 2024