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Reviews of Golden Well Hotel

5 out of 5
Golden Well Hotel
U Zlate Studne 166/4, Prague

Reviews

9.8

Exceptional

Rating 10 - Excellent. 331 out of 363 reviews" "
Rating 8 - Good. 24 out of 363 reviews" "
Rating 6 - Okay. 4 out of 363 reviews" "
Rating 4 - Poor. 1 out of 363 reviews" "
Rating 2 - Terrible. 3 out of 363 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the Golden Well is five star! Service, comfort, food and views are all amazing!
Stayed 3 nights in Apr 2024
Response from David, Concierge at the Golden Well on 2024/4/30
Dear Claudia, thank you very much for your review! We're glad you enjoyed your stay. We hope to see you again - Prague is a charmer no matter what time of year it is.

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here. Everything about this hotel is superb.
Stayed 2 nights in Apr 2024
Response from David, Concierge at the Golden Well on 2024/4/13
Dear Graham, we greatly appreciate your kind review of our hotel. Your feedback is invaluable to us. We hope to see you again next time! With kind regards, David

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from David Richter, Hotel Concierge at the Golden Well on 2024/4/1
Dear Khalifa,Thank you very much for your kind review!We look forward to welcoming you again at Golden Well!With kind regards, David

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel set in the castle walls, its a perfect place for couples. Amazing views, great staff especially in restaurant at breakfast.
Stayed 4 nights in Mar 2024
Response from David Richter, Hotel Concierge at the Golden Well on 2024/3/27
Dear Paul, I'm overjoyed after reading your warm review! It's truly heartening to know that our team provided excellent service, making your stay exceptional. I want to express my gratitude for choosing to stay with us. We eagerly look forward to welcoming you back at the Golden Well soon. Sincerely yours, David

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Service
The concierge, David, was superb. He addressed and solved our problem that was beyond his call of duty. We are definitely returning to this hotel this summer. He has given us confidence that we can stay comfortably at Golden Well hotel.
Stayed 3 nights in Dec 2023
Response from David on 2024/1/22
Dear David,It was a pleasure for us at the Golden Well to host you. We are always striving to provide the best possible experience to our guests. I am both humbled and encouraged by your kind words to me personally. It would be an honor for us to welcome you again!With kind regards,David

10/10 Excellent

Gabriele, corpus christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is right under the palace ! Staff is great and the breakfast is wonderful !
Stayed 2 nights in Dec 2023
Response from David on 2024/2/10
Dear Gabriele, Thank you! It is truly heartening to learn that our team provided excellent service, making your stay exceptional.Your warm words about our effort are greatly appreciated. Here at the Golden Well, we are all committed to providing exceptional service and I will make sure that your positive experience is shared with the rest of our team.Thank you again for choosing to stay with us, and we look forward to hosting you again soon. Sincerely yours, David RichterHotel Concierge at the Golden Well

10/10 Excellent

Kathryn L

Stayed 2 nights in Dec 2023
Response from David on 2024/2/10
Dear Kathryn, Thank you kindly for your review!Hopefully, we'll welcome you again at the Golden Well soon!Sincerely yours, David RichterHotel Concierge at the Golden Well

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and 7 yo daughter shared a room at the Golden Well for our 3 night stay in Prague. We loved the beautifully appointed room with sumptuous bedding, the great array of snacks and minibar, plenty of comfy furnishings, wonderful bath amenities, and the best staff one could ask for. The list goes on- we got a bottle of wine in our room, as well as a yummy dessert treat every night. The views of the rooftops from the restaurant were fantastic as well as was the proximity to Prague castle. We truly felt pampered and enjoyed the delicious breakfasts every morning. I would definitely recommend this charming, updated historic hotel (only if you are a quiet and respectful guest however as it is not a place for late night partiers).
Stayed 3 nights in Dec 2023
Response from David on 2024/2/10
Dear Emily,On behalf of our entire team, I extend our heartfelt gratitude for your kind words and honest review. We're delighted to learn that your stay not only met but perhaps even exceeded your expectations in a positive way. Your words serve as motivation for us to continue excelling in what we truly enjoy doing—pampering our guests and making them feel at home.Our primary goal was to provide you with an exceptional overall experience that will hopefully linger in your memory. Thank you as well for sharing your warm sentiments with the entire Expedia community. We eagerly anticipate your return to the Golden Well!Sincerely yours,David RichterHotel Concierge at the Golden Well

10/10 Excellent

Cagil, Istanbul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. If you are looking for a quaint high end hotel this is it. It is not your typical chain hotel but every room is quirky and distinct. Staff is super friendly and attentive and the restaurant was AMAZING! There wasnt anything i did not like about this hotel.
Stayed 3 nights in Nov 2023

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at in last 5 years. Service was incredible!
Stayed 3 nights in Nov 2023

2/10 Terrible

Nancy

Just disappointed
I have rarely written reviews... My husband and I wanted to stay at this hotel the following weekend. We saw haw charming it looked and thought it would be perfect....A well earned weekend get-away. It was late on Saturday night and I thought I should book a nice room for the following weekend before I go to bed. I did just that and accidentally put todays date and not for next weekend....My husband caught this in the morning. I immediately asked to change the date for the one we meant to book the following weekend. After a few days I was told that no change and no refund. I own a small business and I know that an honest mistake happens. WOW- I spent my vacation money for the weekend now... so Prague will have to wait. I'm disappointed that...Thats it. I don't want to hurt the business but I think possibly it may help the management realize that every customer matters.
Stayed 1 night in Oct 2023

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Prague. Service was fantastic, great breakfast, great views.
Stayed 7 nights in Sep 2023

10/10 Excellent

kennard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing and made the stay truly enjoyable they were right there for any question and to help with anything and everything. Breakfast was excellent and the dinning experience on the roof was spectacular. I would highly recommend this hotel to anyone looking to head to Prague!! It’s well Worth it…
Stayed 1 night in Sep 2023

10/10 Excellent

Ammar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

christine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean with beautiful views. The staff was fabulous. The room was large, spotless and luxurious.
Stayed 3 nights in Sep 2023

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Golden Well brings all the magic and wonder that Prague has to offer
Stayed 4 nights in Sep 2023

10/10 Excellent

Michael, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Six stars on a five-star scale. Exceptionally quiet, many perks and services are included, large room by all standards not just European standards.
Stayed 4 nights in Sep 2023

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Prague! Amazing hospitality, everyone made sure we were very comfortable and taken cared for. Dine in the best views of all of Prague. Breakfast is so good. We will definitely come back!
Stayed 3 nights in Sep 2023

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice all around.
Stayed 6 nights in Aug 2023

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is faultless. The staff, at check-in, room servicing and in the restaurant cannot do enough for you. The hotel itself is a little haven of quiet and luxury on the edge of the city. So well located with incredible views over the city. We stayed 4 nights and were so sad to leave
Stayed 4 nights in Aug 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is amazing!
So my husband was the navigator and he navigated me right up to the door which is not where cars are to go. The staff was alarmed and shocked that I'd managed to squeeze the car between the buildings around a very narrow corner. So with the help of 4 people I backed the car out through the gap without a scratch!
Stayed 2 nights in Jul 2023

10/10 Excellent

Neda

Stayed 2 nights in Jul 2023

10/10 Excellent

Maria

Stayed 2 nights in Jul 2023

10/10 Excellent

Nasri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golden Well Hotel was easily the best hotel I have ever stayed over the past 25 years. It has unique charm about it in an historic and beautiful part of town in Mala Strana. It is right next to the Prague Castle. The views from the hotel and especially the top terrace are breathtaking. This hotel exceeded my expectations on every level. It honestly spelled perfection better than any other 5 star hotel. They have an amazing attention to detail in every design and functionality. They also treat you extremely well and I felt very valued and welcome from the moment I walked in. The food on the terrace was exquisite and the daily breakfast was uniquely amazing with champagne/mimosa and made to order eggs/pancakes etc. Even the "do not disturb sign" is a charming mini-pillow red/green fabric and not a paper/plastic tag. The key to the room is a nice wooden card! They even had a daily 4-5:30 hors d'oeuvre with wine/cheese. Every corner you look, Golden well stands out as the absolute best hotel.
Stayed 3 nights in Jun 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations, staff, and location are all superlative. Would definitely stay here again.
Stayed 3 nights in May 2023

8/10 Good

EDGARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to improve their breakfast. Also, need to improve their concierge as we had to drag our luggage on a rugged road to reach the reception.
Stayed 3 nights in May 2023

10/10 Excellent

Anastacio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service and felt right at home in this old world luxury hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent!
Stayed 3 nights in Apr 2023

10/10 Excellent

Reni, New haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a way that I could give the Golden Well 10 stars! It was the most extraordinary place my husband and I have ever enjoyed - few have come close but none have exceeded the boutique luxury of this lovely hotel - a 16th century Emperor's residence built into the outer stone walls of Prague Castle and set atop Mala Strana with all its brilliant red-roofed tiles and steeples. We arrived to be treated to a glass of Prosecco and a bouquet of fresh flowers. The view from our Tycho de Brahe suite was magical, and the cofee table was a veritable feast of wine, chocolates, and fresh fruit! Daily breakfast at the hotel's Terasa U Zlaté Studně restaurant was lovely, and our birthday dinner there was extraordinary, topped with an entire chocolate cake the restaurant delivered to our room after dinner! The staff was extraordinary - helpful, friendly, warm, hospitable, and kind. We can't wait to go back and would recommend it highly to anyone who wants to experience the best stay ever in Prague.
Stayed 3 nights in Mar 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great service. Love the welcoming wine and fruits. Daily replenish of fruits and desserts. Having heated floors in the bathroom was nice. My favorite was the breakfast in the terrace restaurant. Food is amazing and the view is so beautiful. We will definitely come back to the Golden Well Hotel again. Thank you for your hospitality
Stayed 4 nights in Mar 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel with lots of character. Super friendly staff, great food.
Stayed 3 nights in Feb 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and nice hotel. Breakfast with a great view!
Stayed 4 nights in Feb 2023

2/10 Terrible

Dimuthu

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and views
This hotel is in a beautiful location with great views and walkable to restaurants and the castle. Their offered transportation service was very helpful as well.
Stayed 3 nights in Nov 2022

10/10 Excellent

PETER

Stayed 2 nights in Nov 2022

10/10 Excellent

IAN

Stayed 3 nights in Oct 2022

4/10 Poor

Shane

Stayed 3 nights in Oct 2022
Response from Marek Čornanič on 2022/11/23
Dear Shane,thank you for your review and please accept our apologies if your stay did not meet your expectations. Feel free to share with us issues that made you give us an average feedback. Kind regards,

10/10 Excellent

Monica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a great time stay at the hotel. The service is excellent. Will definitely come back.
Stayed 2 nights in Sep 2022
Response from Marek Čornanič on 2022/9/26
Dear Monica,thank you for yoyur great feedback. We are glad that we have provided you with the best possible service and you enjoyed it. We are already looking forward to welcome you back!With kind regards,Team of the Golden Well

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very beautiful hotel in a great location, just steps away from Prague castle and the Old Town.
Stayed 5 nights in Aug 2022
Response from Marek Čornanič on 2022/9/9
Dear Laura,thank you for your amazing review. It has truly been a pleasure for the entire staff to have you here, at the Golden Well.Hopefully we will have an opportunity to welcome you back, soon.Kind regards,

10/10 Excellent

John

Stayed 1 night in Jul 2022

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Marek Čornanič on 2022/8/4
Dear Rob, Thank you for your amazing review. We appreciate you you enjoyed our hospitality and we look forward to welcome you here again, soon! Kind regrads,

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Marek Čornanič on 2022/6/28
Dear guest, We are very sorry you were not completely satisfied with your stay and we hope we do way better next time. Kind regards,

10/10 Excellent

richard

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Marek Čornanič on 2022/6/17
Dear Richard, thank you for your great review. We appreciate you enjoyed your stay with us and we believe, that we will be able to welcome you here at the Golden Well´soon again. On behalf of Golden Well Team

10/10 Excellent

Christopher, APO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can we say to even begin to express how amazing our stay at the Golden Well was??? We decided at the last moment, to travel from our home in Nürnberg, to Prague for just one night. We wish we could have stayed longer!! From the welcome prosecco and beer at check-in, to the taking our bags up to the room while we were checking in....to the valet parking...to the soft music and chocolates left in our room upon arrival...everything was just perfection!! We had decided to go to Prague for our special anniversary...and we couldn't have asked for anything better!! We are Americans living in Germany and travel to Prague at least 4-5 times a year (we always bring our guests there)...and have decided that we will ALWAYS pick this hotel from now on!!! We have stayed in over 15 hotels in Prague, and this one was just the most romantic, special hotel we've ever stayed in. We had lunch on their top floor amazing terrace restaurant...delicious!!! We went out on our bikes for the day, and when we returned, they had our bed turned down, the black-out drapes closed, soft music and dimmed lights, and a chocolate cake for our special day...and even left the sweetest personal note!! In the morning, we had the most spectacular breakfast ever!!! French toast, eggs benedict, pancakes, omelets, prosecco....just wonderful!!! They also helped us load and unload our bikes and pack up our bags in our car. We felt like we were the only guests in the hotel!! We had picked one of the least
Stayed 1 night in Apr 2022
Response from Marek Čornanič on 2022/5/9
Dear Christopher, Thank you for your great feedback. We are pleased to hear you enjoyed your stay so much and we can´t wait to have you here again, provide you and your friends with the best possible service. Take care!

10/10 Excellent

Brian, Scottsdale

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best hotel experience I’ve had in the last few years, having stayed in hotels an average of 100 days per year. The location in Prague is ideal for sight seeing and the staff, services and amenities were superb. Before staying here, I visited the restaurant due to its fantastic food and views before giving the hotel itself a try. I can’t wait to come back.
Stayed 2 nights in Apr 2022
Response from Marek on 2022/4/26
Dear Brian, thank you for your great review and nice words. We will be honoured to welcome you here again, hopefully soon! Team of the Golden Well Hotel

10/10 Excellent

Giuseppe, Riding Mill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, tucked in on the slope below Prague Castle. I’d recommend this hotel to anyone.
Stayed 3 nights in Apr 2022
Response from Jan - GW Hotel Prague on 2022/4/12
Dear Giuseppe, thank you very much for your great review and we are delighted you have enjoyed our hospitality !