Best customer service,
We paid for superior room, we had a large room with a great view in the 5th floor, after a power cut we were moved from the 5th floor with a great view to the 3rd floor to a smaller room overlooking an abandoned car park and the neighbour's window. And yes, no one helped us move our stuff, we did it ourselves. As the beds have only one pillow (not good one btw), we asked for extra pillows, and they brought two small pillows without pillowcase