Is Apartment 3 Pheonix Flats pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 25 per accommodation, per stay. Service animals are exempt from fees.

Self parking is free at this property.

What time is check-in at Apartment 3 Pheonix Flats?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Where is Apartment 3 Pheonix Flats located?

Located in Portree Town, this apartment building is within a 5-minute walk of Somerled Square and Portree Harbour. The Lump and Aros Experience are also within 10 minutes.

Apartment 3 Pheonix Flats Reviews, Deals & Photos 2025

10/10 Excellent

Mary Kay

2025/9/21

Liked: Cleanliness, amenities, property conditions & facilities, communication

It was great to have a washing machine. Didn’t notice that the dryer was out the door and in its own room until I’d already dried everything by hanging it around the apartment. Oops!

Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

2023/12/2

Liked: Cleanliness, room comfort, communication

Cosy & Comfortable

We had a lovely stay in this cosy apartment in the centre of Portree. It was toasty warm, very comfortable and the washing machine was greatly appreciated after a week of touring in the highlands,

Stayed 3 nights in Nov 2023

6/10 Okay

Sandra

2024/9/22

Liked: Cleanliness, property conditions & facilities

Disliked: Communication

The apartment was great. It was well equipped and it had a nice location, at walking distance from stores and restaurants. We were very happy with it BUT the check-in process was terrible. I sent various messages requesting the check-in details before arrival day (code for the key or any instructions) and they never responded. The ad mentioned that personal was in the property for arrivals too but nobody was there, only one person painting the building who was so nice and helped us call the owner of the apartments next to it (the owner of our apartment did not respond and also had a different number than the one in Expedia) and managed to get us the code for the key. Terrible check-in experience. We were very worried we were going to left with no accommodation. If it was not for that man we would be.

Stayed 2 nights in Sep 2024

10/10 Excellent

Jay

2025/5/10

Liked: Cleanliness, room comfort, communication

Lovely spot, great location. Three forks

Overall, a great lodging in the heart of a quaint community. It was just a short walk from shops, restaurants, and a grocery. (BTW, if you arrive late, like we did shortly after 8, either quickly make to a restaurant–most close their kitchens by 8:30–or do what we did, go down the street toward the grocery near the water's edge and pick up things you can cook). Like all the B&Bs in UK that we stopped at, the fridge is not stocked so you will have to stock it yourself and then probably dump or leave behind what you don't use up. I was disappointed that they only had three forks between the four of us. I hope that they will add more of those in the future, but that was a minor inconvenience, really. It was great that they had a communal clothes dryer in the middle bottom floor of the the apartments. That was not something we found at most UK B&Bs, where you had to use a drying horse or find a line outside to hang your clothes. Oh, one more word of advice: PAY ATTENTION TO THEIR REQUEST THAT YOU NOTIFY THEM AT LEAST 72 HOURS IN ADVANCE OF COMING. After you notify them they will email or text you instruction but it takes them a while to get to their messages. We read of others who were frustrated they couldn't get a hold of them to retrieve a key to get in but I really think those guests missed the request to notify them at least 72 hours beforehand. If you do that I think you will really enjoy your stay there. But if you're staying in Flat 3 the lock box code is... OK, JK

Stayed 2 nights in May 2025

8/10 Good

Kok Hiong

2025/3/20

Liked: Cleanliness, room comfort

Disliked: Communication

Phoenix Flats in Portree Stay

Stay was fine but there was some hiccups for my check in as the accommodation did not send me any instructions or access code to enter the property prior to my arrival. Also there is NO 24/7 Front Desk as stated in Hotel.com posting of the property. I also had a hard time contacting the primary contact for the apartment I rented as the phone always went to a voice mail. Was stuck outside for a good half an hour to an hour or so in freezing evening. Finally managed to get hold of a secondary contact person who provided me with the access code to the lockbox. It could be partially my fault as I didn't email the property at least 3 days in advanced to arrange for my check in as stated in the Special Instructions in Hotel.com. However, most other accommodations will usually send communication in advance prior to guest arrival with instructions to access the property. Hope this will improve in the future.

Stayed 3 nights in Mar 2025

8/10 Good

Candice

2024/11/16

Liked: Cleanliness, property conditions & facilities, communication

Great location

Stayed 2 nights in Nov 2024

10/10 Excellent

Martin

2024/8/10

Liked: Cleanliness, room comfort, communication

Tolle Unterkunft auf der Isle of Skye

Tolles Appartement in Portree! Bequeme Betten, tolle Ausstattung, Parkplatz zu jeder Wohnung, Terrasse oder kleines Gartenabteil mit Grill, Küche mit Geschirrwaschmaschine, Mikrowelle und Waschmaschine (Trockenraum separat) - perfekt um die Isle of Skye zu erkunden.

Stayed 3 nights in Aug 2024

2/10 Terrible

Cheryl

2024/6/15

Disliked: Cleanliness, amenities, property conditions & facilities, communication

DO NOT STAY HERE. They falsely advertise there is a 24 hour front desk—NO—it is an apartment and isolated with no manager anywhere or anyone to help you. No one will return your phone call, text or email. The shower is burning hot or freezing cold. When I called to ask for help—no one for two days ever replied. When I complained to Expedia they said the apartment owner replied, “The shower gets hot” and showed a picture of steam. No joke. It is SO HOT OR SO FREEZING that you cannot use it. Four people, no shower the entire time. Try helping your child not to get a scalding burn or freezing water as the extreme temperature alternates every few seconds without warning. I’m shocked that they state they have a 24/7 front desk. There is no desk. No one returns calls. They didn’t even give me the check in info until I was standing in the rain waiting for them. I finally went to a neighbor there and was able to get a number that works. I seldom complain but I am warning anyone who reads this: you will be sad if you stay here and no one will show up for you—not even Expedia. Very disappointed.

Stayed 2 nights in Jun 2024

10/10 Excellent

Venu Kailash

2024/3/19

Liked: Cleanliness, property conditions & facilities, communication

Loved the stay

Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

2023/5/5

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great property. Exactly what we were hoping for.

Stayed 1 night in May 2023

8/10 Good

Ray

2021/7/25

Liked: Cleanliness, room comfort, communication

Good apartment to stay

Stayed 1 night in Jul 2021

8/10 Good

Lorna

2021/5/7

Liked: Cleanliness, room comfort, communication

Brilliant location and cosy apartment

Cosy apartment with lovely view and off street parking one street behind the main square, but surprisingly quiet despite being so close to the action. Clean and had all we needed. Would benefit from bigger wine glasses and more towels but laundry facilities were available which is great after a day on the hills getting muddy. Would stay again.

Stayed 4 nights in May 2021

10/10 Excellent

Gordon

2020/10/10

Liked: Cleanliness, room comfort, communication

ovely Town Centre apartment with parking.

A nice little apartment. Very comfortable and easy to find. Only minutes walk to the town centre. Great parking and well presented with towels etc.

Stayed 1 night in Oct 2020

8/10 Good

Heath

2019/6/3

Liked: Cleanliness, staff & service, property conditions & facilities

Nice Apartment in Great Location

This was a simple apartment, with a nice view of Portree. The rooms and kitchen were furnished well but the bathroom fixtures were on the low-end and the mattresses could use an upgrade. Regardless, my friends and I had a lovely stay and would return to this apartment because of its great location.

Stayed 3 nights in May 2019

10/10 Excellent

guillaume

2019/5/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

appartement fonctionnel

Appartement très fonctionnel. De quoi prendre un petit déjeuner est fourni. Bien décoré et équipé. Bien situé pour aller dans Portree manger ou faire des courses (supermarché en contre bas de l'appartement).

Stayed 3 nights in Apr 2019

10/10 Excellent

Kirsten

2018/11/28

Fab location 3 mins walk to the heart of the town. Good amenities, easy access via a key safe at the door. Lovely breakfast items provided as well.

Stayed 2 nights in Nov 2018

10/10 Excellent

jing

2018/10/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

位置不错，在波特里的中心，周边有很多餐厅，还有2家超市，都可以步行前往。门口有停车位，屋外阳台备有烧烤工具，天气好的话可以进行烧烤。

Stayed 2 nights in Sep 2018

4/10 Poor

Robert

2024/10/2

Stayed 4 nights in Sep 2024

8/10 Good

Heidi

2024/8/8

Stayed 2 nights in Jul 2024

8/10 Good

Danielle

2023/4/13

Liked: Cleanliness, amenities, property conditions & facilities, communication

Stayed 1 night in Apr 2023

10/10 Excellent

Dwayne

2022/9/14

Stayed 3 nights in Sep 2022

10/10 Excellent

David

2021/3/29

Liked: Cleanliness, room comfort, communication

Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

2019/11/15

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2019

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