The property is in a beautiful location and the rooms offer amazing views of Lake Winnipesaukee. The pools were nice, but small. The salon/spa on site was very nice. The check-in staff was also very pleasant.
However, service in the rooms was pretty poor. Following the Covid safety restrictions, the hotel did not offer maid services at all, unless specifically requested. This was fine with me, but I was amazed and frustrated that when we asked for a new set of towels on the second day, we had to ask multiple times (4 times) for them to actually be brought. I started my request at 11:00am and we got towels at about 5:00pm. The trash was also not picked up till about 6:00pm, though again I had asked at 11:00.
I had also let staff know that the hairdryer in my room did not work and no one seemed to care to address the issue. There was no concierge in the building where we were placed (there are several properties, not connected to each-other), so we had to go to a different building to talk to someone in person.
We focused on enjoying our time and the area, but I think, for the cost, the service should have been much better.
