Does Viceroy Riviera Maya All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Viceroy Riviera Maya All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Viceroy Riviera Maya All Inclusive?

Valet parking is available for USD 8 per day.

What time is check-in at Viceroy Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Does Viceroy Riviera Maya All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 348 per vehicle applies.

Are there all-inclusive benefits at Viceroy Riviera Maya All Inclusive?

Yes, the property is all-inclusive.

Where is Viceroy Riviera Maya All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within a 5-minute walk of Playa Xcalacoco and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 mi (5 km).

Viceroy Riviera Maya All Inclusive Reviews, Deals & Photos 2025

10/10 Excellent

Thomas Wayne

2025/3/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very private. The staff is the best. Everyone is warm and welcoming. This is our second time visiting and was glad to see many of the same faces from our first visit.

Stayed 3 nights in Mar 2025

10/10 Excellent

Lisbet

2025/3/29

Liked: Cleanliness, staff & service, property conditions & facilities

Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time.

Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

2022/8/26

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.

Stayed 4 nights in Aug 2022

10/10 Excellent

Omar

2023/9/9

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.

Stayed 5 nights in Sep 2023

10/10 Excellent

Lorenzo

2023/12/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.

Stayed 5 nights in Dec 2023

10/10 Excellent

Christina

2024/8/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled

Stayed 4 nights in Aug 2024

10/10 Excellent

tom

2023/3/14

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.

Stayed 3 nights in Mar 2023

10/10 Excellent

Steve

2022/9/14

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service. Unique experience. Quiet getaway.

Stayed 5 nights in Sep 2022

10/10 Excellent

Angelo

2023/7/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon

Stayed 1 night in Jul 2023

10/10 Excellent

Stojan

2023/2/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One word, REJUVENATION!

Stayed 2 nights in Feb 2023

8/10 Good

Rebecca

2017/10/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay although for the atmosphere and type of resort I did expect more. It would have been nice to have wine or cheese plate when we arrived in our room. The mini bar only contained a couple sodas and beer, for an all inclusive resort I expected more options for snacks and drinks in our room. I understand the resort was small but it would have been nice to have one restaurant open through out the day instead of relying on room service for the two hours between breakfast lunch and dinner. Staff was excellent and provided exceptional service.

Stayed 2 nights in Oct 2017

4/10 Poor

Rebecca

2023/7/27

Disliked: Cleanliness, staff & service

I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.

Stayed 2 nights in Jul 2023

10/10 Excellent

Rowena

2023/11/25

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.

Stayed 1 night in Nov 2023

10/10 Excellent

Lisbet

2025/3/30

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

10/10 Excellent

Frances

2024/7/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2024

10/10 Excellent

Kyle

2023/12/11

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

wilfredo

2023/9/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.

Stayed 6 nights in Sep 2023

2/10 Terrible

Brian

2023/8/29

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.

Stayed 4 nights in Aug 2023

10/10 Excellent

ALDO RICCO

2023/5/30

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in May 2023

10/10 Excellent

Cooper

2023/5/2

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Apr 2023

10/10 Excellent

vicente

2023/4/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bonito lugar, privado, tranquilo -solo adultos- concepto tipico pero elegante, muy buen servicio, amigables y atentos.

Stayed 3 nights in Apr 2023

4/10 Poor

Douglas

2022/6/28

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Jun 2022

10/10 Excellent

Denise

2022/6/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2022

10/10 Excellent

Harry

2022/4/9

Stayed 4 nights in Apr 2022

10/10 Excellent

Garrick

2022/2/8

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.

Stayed 3 nights in Feb 2022

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