Dear Guy,Thank you for taking the time to review your stay.We are thrilled to hear that our suite left a lasting impression on you and that our commitment to a sophisticated and attentive service shone through. It is wonderful to know that our harmonious blend of entertainment and cultural festivities provided you with a unique and inspiring experience. We note your concerns regarding the pool chairs and beach seating; rest assured that guest comfort is always a priority for us, and we are mindful of creating a relaxed and inviting atmosphere for all our guests. We apologize for any inconvenience caused by the sunscreen pricing and will keep your feedback in mind. Regarding the sound levels at our theatre, we strive to maintain a carefree environment and will look into this matter to ensure a pleasant experience for everyone. Your commendations for our operations management and the cleanliness of our resort are greatly appreciated. We are glad that the diverse food selection and the lush, tropical setting of our resort contributed to a luxury vacation that was both indulgent and immersed in nature.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Dear José Luis,Thank you for such a great review.Your accolades for our spotless property truly reflect the mindful efforts of our team to maintain a harmonious and sophisticated environment. We're overjoyed that our restaurants provided you with an array of authentic and inspiring flavors, crafted to delight your palate in an elegant setting. Furthermore, it's wonderful to hear that you found our staff to be the epitome of friendliness; we pride ourselves on offering a luxury service that leaves our guests feeling cared for and respected. We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

고객님의 솔직한 리뷰에 대해 감사드리며, 저희가 더 나은 서비스를 제공할 수 있도록 노력하겠습니다.자연 속에 완벽하게 조화를 이루며 설계된 저희 호텔에 대한 칭찬에 감사드립니다. 환경에 대한 깊은 감사와 존경을 담아 모든 게스트가 저희 호텔 주변의 자연미를 만끽할 수 있도록 노력하고 있습니다. 또한, 저희 호텔의 직원들이 제공하는 서비스를 인정해주셔서 감사합니다. 저희 팀은 항상 게스트의 즐거운 경험을 위해 세심한 주의를 기울이고 있습니다. 소중한 의견 감사합니다. 부디 플라야 델 카르멘에서 즐거운 여행 되셨길 바랍니다.다음에 기회가 된다면 저희 호텔을 다시 한 번 찾아주세요. 감사합니다.Guest Service Center Management

Dear Erin,Thank you for such a positive review.We're thrilled to know the room exceeded your expectations, offering you a taste of luxury and sophistication. It's delightful to hear that the food and service met your standards, enhancing your stay.The water park is indeed a haven of carefree fun for children, and we're glad your kids had an amazing time. We strive to maintain our beaches inviting and harmonious with the natural beauty of the Riviera Maya, and we appreciate your understanding of the occasional seaweed—which we are mindful of and address with respect to the environment.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management

Dear David,Thank you for such a great review.We are thrilled to hear that your family adventure was a carefree delight, especially for your little ones. Your kind words about Valeria and our kids club truly warm our hearts; it is a harmonious space designed for young imaginations to thrive amidst our tropical oasis. We are glad the room's elegance and the sophistication of our amenities added to your stay's luxury. It is inspiring to know that our commitment to providing a clean, inviting, and relaxed environment was reflected in the impeccable condition of your room.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Dear Letisha,We would like to thank you for this review about your recent experience in our hotel.It is wonderful to hear that you found our culinary offerings to be truly satisfying, reflecting the authentic and diverse flavors we take pride in. We are also thrilled to acknowledge the exceptional service provided by Victor and Javier – their efforts exemplify our team's dedication to creating a carefree and inviting atmosphere. Regarding your concerns about the wildlife, we strive to maintain a harmonious balance with our natural surroundings, which is an integral part of the experience we offer. We regret to hear that you found the presence of local fauna to be less than delightful. We appreciate your feedback on the need for clearer information regarding dining options and activities. Our aim is to ensure our guests feel fully immersed in the luxury and sophistication of our resort, with all information readily accessible for a relaxed and inspiring stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Steven,Thank you for such a great review.We're thrilled to hear that our wonderful staff and the beautiful views contributed to a memorable stay. It's always rewarding to know that the sophisticated design of our rooms and the exquisite culinary offerings have been appreciated. Our commitment to providing a harmonious and luxury environment immersed in the beauty of nature is something we're very proud of. We regret if the room amenities did not meet your full expectations; rest assured, we're continuously seeking ways to enhance our guests' experience.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Dear Izabela,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

Dear David,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We also apologize for the situation your family exoerienced regarding dinner reservations, our managers will make the necessary changes to keep this from happening again. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Tiffany,Thank you for such a positive review.We are overjoyed to hear that our efforts to maintain a clean and inviting environment met your expectations, offering a harmonious retreat for your family. It is wonderful to know that our team's friendly and accommodating service contributed to your delightful stay, and that the abundance of activities kept the children engaged and carefree. Rest assured, we are continually devoted to creating an immersive experience in nature, fostering a deep appreciation for our environment that guests like you find inspiring.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Anna,It's fantastic to hear that you returned to our resort for a second visit! We're thrilled that you enjoyed the complimentary Nespresso and gelato bars, as well as the free room service and availability of Stokke high chairs for the kids. We're glad to offer babysitting providing peace of mind for families. Thank you for the tip about booking dinners upon arrival to ensure you can experience the many family-friendly restaurants on the property.We appreciate your feedback regarding the family buffet options and will take it into consideration for future improvements. Our goal is to provide a variety of dining choices to suit every palate. We're delighted that you found our resort to be clean with friendly staff, and we look forward to welcoming you back again in a few years! If you have any further suggestions or requests for your next visit, please feel free to let us know.Regards,

Dear Amul,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Alyssa,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Bonita,Thank you for such a positive review.It is heartwarming to hear that the variety of good food at our resort met your expectations and contributed to a carefree stay. We are also delighted that the grandkids had a blast with the plethora of activities available, truly immersing in the harmonious nature of our environment. Our team strives to create an inspiring and inviting atmosphere, so it is wonderful to know that we succeeded in making your stay relaxed and enjoyable.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Tiffani Ann,Thank you for such a positive review.It is truly inspiring to hear that your young ones had a blast with us, fully immersed in nature and activities designed to stir their curiosity – our Kids' Club is indeed a hub of carefree, creative fun for our little guests. We are also delighted that the sophisticated array of dining options added flavor to your stay, offering both you and your family the chance to indulge in a harmonious blend of authentic tastes and elegant atmospheres.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Miroslav,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Ron,Thank you for such a great review.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Dear Daniel,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Michelle Marie,Thank you for such a positive review.We are absolutely thrilled to hear that your family found our resort to be the perfect setting for a carefree and fun-filled getaway. It is wonderful to know that our sophisticated room designs and amenities contributed to your comfortable stay. Your appreciation for the excellent service provided by our team is incredibly rewarding, and we are glad the kids had an endless array of activities to engage their curiosity in our harmonious connection with nature. Your commendations are a testament to our efforts to provide an inviting, luxury experience for all ages.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Victoria,Thank you for such a positive review.We're thrilled to hear that our family-friendly facilities made a splash with your stay, and truly appreciate your recognition of our team's efforts to ensure a carefree and luxurious vacation. It's heartwarming to know the diverse and sophisticated culinary options exceeded your expectations, offering a taste of the tropical splendor we aim to provide. Your satisfaction with the room cleanliness and amenities reflects our commitment to delivering an elegant and harmonious environment for our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management

Dear Stephanie,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Won,Thank you for taking the time to review your recent stay.We are elated to hear that the resort's size provided a carefree convenience for your family, allowing you to easily explore and enjoy our harmonious paradise. It is wonderful that the water park was a source of joy for your children, immersing them in nature and fun. The privacy and relaxation offered by our cabanas and pools seem to have created a truly inviting and relaxed atmosphere for you. Regarding your dining experience, we continuously strive to offer an array of elegant and sophisticated culinary delights, and we are mindful to incorporate authentic flavors that cater to a variety of tastes. While we are sorry to hear that the food did not entirely meet your expectations, we appreciate your respectful feedback and take it as an opportunity to enrich the gastronomic journey we provide.We all look forward to seeing you again in the future. Best regards,Guest Service Center Management

Dear Brittany Larkin,Thank you for taking the time to share your review with us.We are absolutely thrilled to hear that the culinary delights tickled your palate and that the resort's beauty captivated your senses. It brings us joy to know our commitment to luxury hospitality created such a carefree and inviting atmosphere for your stay. Your acknowledgment of our team's service fills us with pride, as we aim to provide a relaxed and harmonious experience for all our guests.We look forward to welcoming you back on a future occasion.Best regards,Guest Service Center Management

Dear Jessica,Thank you for your recent stay and for taking the time to leave a review.We regret to hear that the dining reservations did not meet your expectations. Our resort prides itself on offering a sophisticated and harmonious dining experience, and we understand the importance of flexibility for our guests, especially those with young children. While our buffet aims to provide a wide array of authentic flavors, we're mindful that taste is subjective and we always aspire to exceed our guests' culinary expectations. The timing of dinner reservations is certainly a delicate balance, and we strive to accommodate the varied preferences of our guests. It is inspiring to know that despite the issues you encountered, your overall trip was great. We are always relatable and committed to ensuring our guests are immersed in nature and the appreciation of our environment remains at the forefront of their experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Rosalie,Thank you for your kind review.We're absolutely thrilled to hear that our staff's helpfulness and the pristine condition of our property made your stay delightful. It's heartwarming to know that the luxurious amenities of our accommodations contributed to your comfort and relaxation. We're particularly proud of our sophisticated room designs, which are crafted to provide a harmonious and elegant experience, immersed in the tropical beauty of our environment.We've noted your feedback regarding the hotel condition and room amenities and are always mindful to ensure every aspect of our resort reflects the high standards our guests expect. Rest assured that our team is continually inspired to enhance our resort, ensuring a carefree and inviting atmosphere for all our cherished guests.We look forward to welcoming you again. Best regards,Guest Service Center Management

Dear Yoav,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Rebecca Ann,We appreciate that you took the time to share your experience with us.We hare thrilled to hear that you found our Nikté package to be an absolute delight, adding that special touch of luxury to your stay. It is fantastic that you got to explore the local charm of downtown and immerse yourself in the natural beauty of the cenote excursions, truly embracing the harmonious blend of adventure and relaxation we strive to offer. We appreciate your feedback regarding the pool chairs and understand how important it is to have a comfortable spot to relax in the sun. While we aim to provide ample lounging options for our guests, we will continue to be mindful of our guests' needs and seek to create the most inviting and carefree environment possible.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Michael,Many thanks for your feedback.We are happy to hear that you found our resort to be a clean and nice place, reflecting our commitment to offering a sophisticated and carefree environment. It is equally wonderful to know that our hotel's condition and service met your expectations, ensuring a stay that harmoniously blends luxury with the natural beauty of the Riviera Maya. Regarding your dining experience, while we take pride in our elegant buffet with a variety of options, we regret to hear that the reservations process for our restaurants did not meet your satisfaction. We are always striving for improvement and your feedback is valuable in enhancing the guest experience.We look forward to seeing you again in the future.Kind regards,Guest Service Center Management

Dear Jamie,Thank you for taking the time to share your feedback.We are thrilled to hear that our room amenities met your expectations, offering a touch of luxury and sophistication to your stay. Our team works hard to create a harmonious and inviting atmosphere, so it is gratifying to know we succeeded. However, we regret to hear about the issues with the flushing and AC in your room. While our accommodations are designed to provide a carefree and relaxed experience, it seems we fell short in this instance. Rest assured, we are mindful of our guests' comfort and such occurrences are not reflective of the high standards we strive to maintain. We appreciate your recognition of our friendly and attentive staff, which is a testament to our commitment to service.All of the team hope that we may be able to see you again in the future.Kindest regards,Guest Service Center Management

Dear Matthew,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Lynne and Tab,Thank you very much for this kind review of your stay.We are thrilled to hear you found our staff super attentive and that they contributed to making your time with us carefree and enjoyable. It is wonderful to know that the sophisticated flavors across our restaurants tantalized your taste buds, and we're glad the beach bar provided an inviting and relaxed atmosphere for you to enjoy. Our team is continually inspired by the harmonious natural setting of our resort, and we aim to offer an elegant and mindful service that resonates with our guests' appreciation of the environment.We look forward to seeing you again.Best wishesGuest Service Center Management

Dear Nicole,Thank you for this positive review of your stay.We are thrilled to hear that the water park, pirate pool play area, and the Kid's Club were a hit with the kids, offering an immersive experience in nature and fostering an appreciation for our environment. It is also delightful to learn that our adult guests found their carefree joy with our poolside service, spa, and fitness center, including yoga classes - all part of the harmonious balance we strive for. We're glad that the room amenities added a touch of luxury to your stay. Thank you for acknowledging our team's efforts to provide impeccable service and for appreciating the sophisticated condition of our resort.We look forward to welcoming you back on a future occasion.Best wishes,Guest Service Center Management

Dear María,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Giselle,Thank you for taking the time to review your stay.We are thrilled to hear that our staff, especially Esperanza Alvarez E., provided you with exceptional service that made your stay wonderful. It is delightful to know that the many pristine pools added to your enjoyment. Our team takes pride in offering a luxury experience where guests can feel relaxed and carefree, immersed in the harmonious environment of our resort. We are honored that you have chosen us for your vacations multiple times and that our commitment to a sophisticated atmosphere and mindful attention to detail continues to inspire your visits.Wishing you all the best and looking forward to your next visit,Guest Service Center Management

Dear Evan,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Julio,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Marien,.Thank you for your kind feedback.We are thrilled to hear that the range of activities available for children met your expectations, providing a carefree and engaging environment for our younger guests, immersed in nature. Your commendation on the cleanliness of our rooms is also greatly appreciated—our team works tirelessly to maintain a harmonious and inviting atmosphere. Additionally, we are glad you enjoyed the sophisticated amenities; we aim to ensure every guest feels pampered during their stay. The elegance of the hotel condition is a testament to our commitment to luxury and comfort, and it is reassuring to know that it resonated with you.We look forward to the pleasure of seeing you again in the future.Kind regards,Guest Service Center Management

Dear Natallia,Thank you for taking the time to share your feedback.We are thrilled to hear you found our property to be a luxurious and modern haven, with a waterpark that brought joy to the little ones. Our team takes pride in offering an inviting and sophisticated environment, immersed in the nature of the Riviera Maya, for a truly harmonious and inspiring stay. It is wonderful to know that these aspects contributed to a memorable experience. However, we regret to hear that our culinary offerings did not meet your expectations. We are respectful of all feedback and mindful of the importance of a varied and flavorful dining experience. While our resort offers an array of restaurants featuring international and fusion cuisine, we understand that taste is subjective and the appreciation of our food can vary from guest to guest. Rest assured, we are committed to providing a wide selection of quality dishes that cater to all palates, ensuring a tropical and carefree dining atmosphere.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Hector,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear David,Thank you for such a positive review of your stay.We are thrilled to hear that the beauty of our beach and pool areas, along with the kids' water park, brought such joy to your family vacation. It's heartwarming to know our team, especially Alicia and Sonya, provided you with carefree and harmonious service, creating a relaxed atmosphere throughout your stay. Your appreciation for our sophisticated culinary offerings is truly inspiring to us and reflects our commitment to deliver a variety of authentic, elegant flavors in every dish.We hope to see you again in the future.Kind regards,Guest Service Center Management

Dear Sheyla,We would like to thank you for taking the time to review your stay.We are thrilled to hear that our team's friendliness and helpfulness made your stay more enjoyable. It is our aim to provide a sophisticated and carefree atmosphere, where each guest feels pampered and respected. It is wonderful to know that we succeeded in making your experience memorable.We are mindful of the challenges that come with securing a preferred spot on our inviting beach or by the relaxed pool areas. We strive to create a harmonious environment where every guest can find their perfect place to unwind. While our tropical oasis does get lively, we're always looking for ways to enhance the experience in our slice of paradise.Guest Service Center Management

Dear Hector,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Kelly,Thank you for sharing this lovely review.We are happy to hear that you felt the warmth of our attentive staff, creating an inviting and carefree atmosphere for you and your family. Your commendation of the sophisticated room amenities and the luxury of our hotel's condition reflects our commitment to providing an elegant stay that is harmonious with the natural beauty surrounding us. The impeccable cleanliness you encountered is a testament to our mindful approach in ensuring a relaxed and inspiring visit for every guest.We all look forward to welcoming you back in the future.Kind regards,Guest Service Center Management

Dear Rob,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Mattias,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards