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Reviews of Palmaïa-The House of AïA: All Inclusive Wellness Resort

5 out of 5
Palmaïa-The House of AïA: All Inclusive Wellness Resort
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 329 out of 363 reviews" "
Rating 8 - Good. 19 out of 363 reviews" "
Rating 6 - Okay. 7 out of 363 reviews" "
Rating 4 - Poor. 6 out of 363 reviews" "
Rating 2 - Terrible. 2 out of 363 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Amethist

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The rooms were very modern and had outstanding amenities. The staff was very hospitable and ready to help at any time. Would definitely provide the highest recommendation for this property. I would love to stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

RANJITHPRABHU

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

Davette, CONCORD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not hesitate to book! Best resort I’ve ever booked. Incredible food, staff, cleanliness with excellent offerings. Will definitely return!
Stayed 3 nights in Apr 2024
Response from Palmaïa - The House of AïA on 2024/4/18
Hi Davette!Thanks for your preference for Palmaïa - The House of AïA.You are always welcome!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
This is an absolutely beautiful resort with wonderful staff.
Stayed 5 nights in Mar 2024
Response from Palmaïa - The House of AïA on 2024/4/18
Dear Leah,Thanks for appreciating our team's warm treat, concept, and natural surroundings.You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Alessia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply perfect
Stayed 4 nights in Apr 2024
Response from Palmaïa - The House of AïA on 2024/4/16
Thanks for reviewing, Alessia.You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Tod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding resort. Staff, food, service, amenities, etc…we’re amazing. Best liquor selection of any all inclusive resort I’ve been to. Beach is outstanding. We will go back as much as possible.
Stayed 5 nights in Mar 2024
Response from Palmaïa - The House of AïA on 2024/4/16
Dear Tod,Thanks for appreciating our tranquil vibes, natural surroundings, and team's dedication to providing an unforgettable experience.We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

Ramsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible and unique experience.
Stayed 3 nights in Apr 2024
Response from Palmaïa - The House of AïA on 2024/4/16
Thanks for sharing your experience with us, Ramsay.You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Molly

Stayed 5 nights in Apr 2024

10/10 Excellent

Luke Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was like heaven on earth, for anyone, but especially for someone who is looking for a vegan/vegetarian friendly option for their beach vacation in Mexico.
Stayed 4 nights in Mar 2024
Response from Palmaïa - The House of AïA on 2024/4/2
Dear Luke,Thanks for appreciating our clean-eating gastronomic proposal.You are always welcome at Palmaïa - The House of AïA.

8/10 Good

Thomas, Pound Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch across the board. Food was incredible. The facilities were fresh and modern.
Stayed 3 nights in Mar 2024
Response from Palmaïa - The House of AïA on 2024/4/2
Dear Thomas,Thanks for appreciating our clean-eating gastronomic proposal, natural surroundings, and facilities on this experience to connect with yourself. You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth year in a row and it never disappoints. The staff and property couldn’t be lovelier, and the food is superb. I had a vegan burger on my last night that I would happily abandon meat for.
Stayed 4 nights in Mar 2024
Response from Palmaïa - The House of AïA on 2024/3/25
Dear Ed,We feel proud to deliver another unforgettable experience for you!And promote the exploration of new flavors and ingredients.Thanks for sharing your insight with us.You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

masha, boca raton

Liked: Cleanliness, staff & service, property conditions & facilities
The place is truly special. Thank you for the spiritual grounding, the delicious food, and the magical surroundings! Can’t wait to be back ❤️
Stayed 2 nights in Mar 2024
Response from Palmaïa - The House of AïA on 2024/3/27
Hi Masha!Thanks for appreciating our concept and the natural and tranquil environment we try to maintain at Palmaïa - The House of AïA.You are always welcome!

10/10 Excellent

Juliano

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, amazing food and great staff.
Stayed 2 nights in Mar 2024
Response from Palmaïa - The House of AïA on 2024/3/21
Thanks for reviewing, Juliano!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Palmaïa - The House of AïA on 2024/4/2
Thanks for reviewing, Genevieve!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Femke Jennifer Madeleine Gerarda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Palmaïa - The House of AïA on 2024/3/27
Thanks for reviewing, Jennifer!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here from beginning to end for my first solo trip. I’d recommend if you’re looking for a relaxing experience. Quality vegan, vegetarian and meat options as well.
Stayed 3 nights in Feb 2024
Response from Palmaïa - The House of AïA on 2024/2/27
Hi Andrea!It is a pleasure to know we exceeded your expectations on your first solo trip.You are always welcome at Palmaïa - The House of AïA!

10/10 Excellent

Dominique

Stayed 5 nights in Feb 2024
Response from Palmaïa - The House of AïA on 2024/3/21
Thanks for reviewing, Dominique!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Jakovs, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third visit to this resort and we loved it. Great luxury resort with excellent food and a very good activity schedule. Special thank you to Angel, as his full body workout is an exceptional addition to the list of activities available. We will be back
Stayed 3 nights in Feb 2024
Response from Palmaïa - The House of AïA on 2024/2/26
Dear Jakovs,It is satisfying for us to read these words from a repetitive guest! We are proud of having delivered another unforgettable experience at Palmaïa - The House of AïA.We look forward to hosting you again soon!

10/10 Excellent

Yvonne

Response from Palmaïa - The House of AïA on 2024/2/15
Thanks for reviewing, Yvonne!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

violet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food, it was fantastic.
Stayed 4 nights in Feb 2024
Response from Palmaïa - The House of AïA on 2024/2/14
Dear Violet,Thanks for reviewing and sharing your experience with us.You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Amber

Stayed 3 nights in Feb 2024
Response from Palmaïa - The House of AïA on 2024/3/21
Thanks for reviewing, Amber!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Renatta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My best vacation so far. The property is stunning, the service is exceptional. It is an oasis of wellness! Already planning a longer trip next year!
Stayed 3 nights in Feb 2024
Response from Palmaïa - The House of AïA on 2024/2/9
Dear Renatta,We are pleased to know you had an outstanding first experience at Palmaïa - The House of AïA.We look forward to hosting you again soon!

10/10 Excellent

jennifer Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect girls trip!
Stayed 4 nights in Feb 2024
Response from Palmaïa - The House of AïA on 2024/2/9
Dear Jennifer,We are pleased to know you had an unforgettable girls' trip on this first visit to Palmaïa - The House of AïA.You are always welcome!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this is a wellness resort focused on one's personal journey of spiritual enlightenment, ours was more of a short-term focus on enjoying the beach and Caribbean surf. The property is beautiful and the staff, some of the friendliest in the world...especially Domingo at the restaurant LEK and his Caribbean rum knowledge!
Stayed 3 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/2/6
Dear Scott,We are pleased to know you could connect with the natural environment that surrounds us. Thanks for acknowledging our team's efforts to give you an exceptional experience at Palmaïa - The House of AïA.We look forward to hosting you again soon!

10/10 Excellent

Alexandra

Stayed 6 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/3/21
Thanks for reviewing, Alexandra!You are always welcome at Palmaïa - The House of AïA.

8/10 Good

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Never knew vegan cuisine could be so tasty, and healthy.
Stayed 4 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/1/29
Dear Arturo,Thanks for allowing yourself to experience a different, healthy, nurturing, and tasting gastronomic proposal. You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Harun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2024/1/25
Thanks for reviewing, Harun!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2024/1/23
Thanks for reviewing, Bryan!We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

Kumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/1/23
Thanks for reviewing, Kumar!We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

Milos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible.
Stayed 5 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/1/23
Thanks for reviewing, Milos!We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

Nicolette Sweeney

Traveled with pets
Liked: Cleanliness, amenities
Stayed 10 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/1/23
Thanks for reviewing, Nicolette!We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

Matika

Liked: Cleanliness, staff & service, property conditions & facilities
Tb
Stayed 4 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/1/15
Thanks for reviewing, Matika!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

arvin e

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing
Stayed 12 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2024/1/15
Thanks for reviewing, Arvin! You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

BRUCE, SOUTH BEND

Stayed 2 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/1/15
Thanks for reviewing, Bruce!We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

Vadim

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really outstanding place to have recharge, even if you aren’t vegan. Service is excellent, food is good, there are enough options and even if you aren’t vegan, there you still can have good time and try out some of vegan dishes (some of them are great). Cocktails are outstanding. If you feel they are watered down to your taste- just ask double alcohol, they’ll make it. Beach is great and much less packed than Sandos next door. You would definitely feel secluded. Jungle areas are also great and well maintained with all kind of tranquility you need.
Response from Palmaïa - The House of AïA on 2024/1/15
Dear Vadim,Thank you for taking the time to review and share your experience with us. We feel satisfied with the outcome, you were open up to try a different way of nurturing your body and experiment new flavors under our clean eating philosophy. While enjoying the tranquil vibes we try to maintain for our guests. We look forward to hosting you again soon at Palmaïa - The House of AïA.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than Sandos
We spent a few days at Palmaia in late December with our two young kids. Palmaia is part of the Sandos resort and has its own exclusive portion of the property. Palmaia is clearly more serene and calming than Sandos, even with plenty of families at the pool and restaurants. Palmaia’s rooms seem to be new and housekeeping was very good at keeping things clean for a tropic beach resort. We also liked how green the property was on the main road and the easy access to the beaches and pools. The kids pool was a highlight for our family, giving our kids plenty of space to splash and go down the water slides. Palmaia’s provided airport transportation and the front desk kept things smooth for us, although we noticed a few other rooms struggling to get back to the airport on time. We chose Palmaia mainly because we thought it was a food destination, but we didn’t enjoy it as much as anticipated. Certainly the vegan options provide variety that other resorts lack, but overall we were underwhelmed. Drinks and food preparation are inconsistent, including salt and spiciness levels. Items on the menu were also mislabeled, especially at the Asian restaurant where terms like shoyu and omakase did not reflect what was served. Occasionally they will have fresh coconuts to drink from, but they do not have a way to fully open them. Our favorite place ended up being the taco truck, but that place consistently ran out of beers. A few execution details could make a big difference.
Stayed 4 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2024/1/23
Dear Guest,Thanks for sharing your experience and valuable insight with us. We addressed all these opportunity areas for your next stay at Palmaïa - The House of AïA.We look forward to hosting you again soon!

4/10 Poor

Daniel

Stayed 5 nights in Jan 2024
Response from Palmaïa - The House of AïA on 2024/1/8
Dear Daniel,Thanks for reviewing. We would love to learn more about your experience and our opportunity areas. Please feel free to reach out.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2024/1/8
Thanks for reviewing, Ken!You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel felt much more like a wellness retreat then a regular vacation resort. The facilities are absolutely pristine and not one single detailed is overlooked. The staff makes you feel like a king in his own castle, they are so kind and attentive, they treat you as if you’re the only one there. The food is out of this world even if I’m not a vegan. Everyday is filled with activities to help you relax, recharge and reconnect. I’ve never loved a place so much. Will definitely be going back over and over
Stayed 4 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2024/1/8
Dear Richard,Thanks for sharing your experience with us! We are pleased that our team's efforts, gastronomic proposal, and facilities exceeded your expectations. You are always welcome to Palmaïa - The House of AïA.

10/10 Excellent

Sean

Stayed 5 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2024/1/23
Thanks for reviewing, Sean!We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

ANTHONY

Stayed 4 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2024/1/23
Thanks for reviewing, Anthony!We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our beach service from Debbie and David was 1st rate and they treated us with VIP service. Juan our server at Su Casa brought us off menu items and suggested great meals. Front desk and Nomatic Guide handled everything we requested. The Ferry from Cozumel gave us the wrong luggage and they tried daily to get our correct luggage back the entire stay. We will return back from Houston in the next few months. Five Star in every category. Shawn
Stayed 4 nights in Dec 2023
Response from Palmaïa Tribe on 2024/1/3
Dear Shawn, thank you for your encouraging words to our Tribe. We hope to see you back soon... (and also hope you won't have to experience the issue you had with your luggage ever again).

10/10 Excellent

Ermelinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2023/12/26
Thanks for reviewing and for your preference, Ermelinda.You are always welcome at Palmaïa - The House of AïA!

10/10 Excellent

Maryna

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2023/12/26
Thanks for reviewing, Maryna!We look forward to hosting you again soon at Palmaïa - The House of AïA.

10/10 Excellent

Alexey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite hotels. Stayed here 3rd time. Amazing throughout. Best staff and service (thank you Eduardo for 5 star service!). Great healthy food options. Magical beach and jungle. Spacious rooms. Can’t wait to return again.
Stayed 7 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2023/12/26
Dear Alexey,What a lovely review from a repetitive guest.Thanks for sharing your experience with us. You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot
This is a really different vibe from the other all-inclusives along Riviera Maya that we’ve been to. I was a little apprehensive because my vacation mode involves drinking beer in a pool more than doing yoga. I was pleased to see that you can still do as much of that sort of thing as you want here. Where this property really stood out was the food. It was at a much higher level than anywhere else I’ve stayed. I’m not a vegan and, as many have pointed out, there are plenty of non-vegan options available. But, holy cow, all of it was delicious whether it had meat or not. Really fresh ingredients prepared beautifully. Otherwise the place had a quiet and relaxed vibe, with beautiful facilities and friendly service. A perfect place to unwind in the sun for a few days, even if you skip all the spiritual guru stuff.
Stayed 4 nights in Dec 2023
Response from Palmaïa - The House of AïA on 2023/12/26
Dear Matthew,Thanks for sharing your experience with us.It's satisfying to know you allowed yourself to try new ways of nurturing your body, mind, and soul while relaxing and connecting with yourself.You are always welcome at Palmaïa - The House of AïA.

10/10 Excellent

Leah Dee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY LOVED THIS VACATION! Perfect for non vegans, vegans, and any other dietary restrictions! Perfect for family or just a getaway in general! Highly recommend this private oasis! Everyone and everything was truly wonderful from beginning to end. Can’t wait to go back!
Stayed 4 nights in Oct 2023
Response from Palmaïa Tribe on 2023/12/21
Thank you for sharing your wonderful experience at Palmaïa. We are glad to hear that our resort was the perfect setting for your vacation, catering to all your dietary needs and preferences. It's heartening to know that our efforts to create a private oasis, whether for family getaways or personal retreats, resonated well with you.Your words about our team and the overall experience from start to finish are genuinely appreciated. We strive to make every guest's stay exceptional, and it's rewarding to know we succeeded with yours.We eagerly await your return and the opportunity to welcome you back to the serene and enriching atmosphere of Palmaïa.

10/10 Excellent

Mustapha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Palmaïa Tribe on 2023/12/21
Thank you, Mustapha, for your rating. We are overjoyed to know you had a great experience with us.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was married at Palmaiia in Sept. It was a fabulous experience. They really take great care of their guests and the views and property are stunning. We will be back every year I sure!
Response from Palmaïa - The House of AïA on 2023/12/14
Dear Richard,Thanks for choosing us to celebrate this transcendental moment of your life. It was an honor for us to be part of it.You are always welcome at Palmaïa - The House of AïA!

10/10 Excellent

SALVADOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel ever! Everything is incredible, everybody is amazing, but we want to give extra special thanks to Esteban our nomadic, Raul and Oscar who drive us everywhere with the best attitude, Far who always receives us at Su Casa with a great attitude to make us feel great, Eduardo and Valentin our waiters at Mar de Olivo and Su Casa at nights were really great, Angel who is the best instructor ever, Balde the Shaman who you can hear all day and is non stop wisdom for you life. Thank you to everybody, we planned to return as soon and as much as possible.
Stayed 5 nights in Nov 2023
Response from Palmaïa - The House of AïA on 2023/12/13
Dear Salvador,Thanks for sharing your experience with us! And taking the time to recognize the impact of our team's contribution to make it memorable. You are always welcome at Palmaïa - The House of AïA.