Calle 52 entre 5a y 10a, Colonia Centro, Playa del Carmen, QROO
Reviews
8.2
Very Good
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At the north end of 5th Ave. Convenient x close but not right on the avenue x a little distance from the noise x activity.
Easy access to northbound 5th ave to public beaches (less known).
Roof top cafe 👍, good food, very friendly.
Roof top pool.
Front lobby staff all very nice, accommodating. Great place for the rate. (Would like an in room mini fridge). 👍😁
Gord
Stayed 7 nights in Mar 2024
Response from Hotel 52 on 2024/3/24
Hello GordThank you very much for taking the time to write your comments about your experience with us during your stay with us, for us are very important each of the comments of our guests as they help us to detect our areas of opportunity to improve and thus be able to offer a better service and better experiences in their next visits, we hope to have you back with us very soon.
Hello MarieThank you very much for taking the time to write your comments about your experience with us during your stay with us, for us are very important each of the comments of our guests as they help us to detect our areas of opportunity to improve and thus be able to offer a better service and better experiences in their next visits, we hope to have you back with us very soon.
10/10 Excellent
Heriberto
2024/3/4
Good
Heriberto
Stayed 4 nights in Feb 2024
Response from Hotel 52 on 2024/3/13
Hola HeribertoMuchas gracias por tomarte en tiempo de escribirnos tus comentarios sobre tu experiencia con nosotros durante tu estancia con nosotros, para nosros la opionion de nuestros huespedes es muy importante ya que nos ayuda , nos complace saber que cumplimos con todas tus espectativas, esperamos tenerte nuevamente con nosotros en tu proximo viaje al destino
Hotel is nice clean very close to 5th Ave. Staff is great and friendly.
Michael
Stayed 4 nights in Feb 2024
Response from Hotel 52 on 2024/2/27
Hello MichaelThank you very much for taking the time to write us your comments about your experience with us during your stay, we are pleased to know that we met all your expectations, we hope to have you again with us on your next visit to the destination.
Lo único malo es el baño de las habitaciones se queda el agua estancada en la
Puerta y huele mal, y la
Puerta del baño no cierra , pero el
Staff es un 10/10 muy amables y el
Hotel es muy lindo y acogedor
Ana
Stayed 3 nights in Feb 2024
Response from Hotel 52 on 2024/2/27
Hola AnaMuchas gracias por tomarte el tiempo y escribirnos tus comentarios sobre tu estancia con nosotros, lamentamos mucho el inconveniente en el sanitario de tu habitacion, ya estamos trabajando en ese punto para poderles ofrecer una mejor experiencia en su proxima visita, que esperemeos sea muy pronto
Hello MONICAwe want to thank you for taking the time to write us your comments about your stay with us during your stay, we are pleased to know that we met all your expectations and we hope to have you again with us on your next trip to the destination.
4/10 Poor
Anil
Traveled with family
2024/2/16
Liked: Staff & service
will not recommend to stay. We got the room very close to reception which had a lot of noise and they didn't change the room upon request. Additionally, the bathroom had some ant colony which I told them but they didnt really do anything about it.
Anil
Stayed 2 nights in Feb 2024
Response from Hotel 52 on 2024/2/19
Hello AnilFirst of all we want to thank you for taking the time to write us your comments about your experience during your stay, we are very sorry for not having met all your expectations, we are already working on each of the mentioned points of the room, in your next visit we will look for a room with a better location for you.
10/10 Excellent
LUCIE
2024/2/10
Liked: Staff & service
It was my 3rd stay there. The staff is always helpful and location is perfect.
LUCIE
Stayed 9 nights in Feb 2024
Response from Hotel 52 on 2024/2/19
Hello LucieThank you very much for your comments, we are pleased to know that we met your expectations and we hope to have you back with us again, it would be a pleasure for us to serve you again.
My suggestion is that all the rooms should have a mini fridge. thanks!
Begona
Stayed 9 nights in Jan 2024
Response from Hotel 52 on 2024/2/21
HelloThank you very much for taking the time to write us your comments, for us it is very important to know the opinion of our guests to improve our areas of opportunity, we regret not having met your expectations in our rooms, but if we have a fridge in our reception to keep the medicine if required by the guests, we hope to have them again with us on their next vacation.
6/10 Okay
Tom
2024/2/6
Liked: Staff & service
Tom
Response from Hotel 52 on 2024/2/21
Hello TomThank you very much for taking the time to write us your comments, for us it is very important to know the opinion of our guests to improve our areas of opportunity and thus be able to provide a better experience on your next visit.
6/10 Okay
Cecilia
2024/2/1
Liked: Staff & service
Disliked: Property conditions & facilities
Bed looked not really clean and the pillows like rocks
Cecilia
Stayed 3 nights in Jan 2024
Response from Hotel 52 on 2024/2/8
Hello Ms. Perezfirst of all we want to thank you for taking the time to write us your comments about your experience with us during your stay, we are very sorry for not having met all your expectations, we are already working on each of the points you mention about our rooms so we can offer you a better experience both in service and facilities, we hope to see you again with us on your next trip to the destination.
Hello GUSTAVOThank you very much for taking the time to write us your comments, for us it is very important to know the opinion of our guests to improve our areas of opportunity and thus be able to provide a better experience on your next visit, we hope to have you back with us on your next vacation to serve you the same or even better than on this occasion.
Second stayed in H52. The staff is friendly and helpful.
LUCIE
Stayed 14 nights in Jan 2024
Response from Hotel 52 on 2024/2/21
Hello LucieThank you very much for taking the time to write us your comments, for us it is very important to know the opinion of our guests to improve our areas of opportunity, we are very pleased to know that we met all your expectations in your visit, we hope to have you again with us in your next visit, we hope to have you back in our company in the future.
6/10 Okay
Valeria
Traveled with family
2024/1/25
Liked: Cleanliness, staff & service, amenities
Good hotel to stay at in PDC, we loved the pool at the rooftop and the location is great. Only thing is that I did not expect our bathroom to be in our room and not separated by a proper door. Other than that, we were pleased
Valeria
Stayed 3 nights in Dec 2023
Response from Hotel 52 on 2024/2/21
Hello ValeriaThank you very much for taking the time to write us your comments, for us it is very important to know the opinion of our guests to improve our areas of opportunity, we regret not having met all your expectations in our rooms with the theme of the toilet, unfortunately here we can do little by the design of the hotel and the rooms, but we will look for an alternative to offer a better experience on your next visit.
10/10 Excellent
Oscar
2024/1/21
Oscar
Stayed 4 nights in Jan 2024
Response from Hotel 52 on 2024/2/21
Hola OscarMuchas gracias por tomarse el tiempo y escribirnos sus comentarios, para nosotros es muy importante el saber la opion de nuestros huespedes para ir mejorando nuestras areas de oportunidad, esperamos tenerlos nuevamente con nosotros en su proximo viaje al destino para atenderlos como siempre.Saludos
6/10 Okay
Raihan
Traveled with partner
2024/1/19
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The quality of the rooms could have been a lot better, the washrooms are very tiny and there are no options for a soap case, overall the washroom area is very small and not up to the mark compared to the type of hotel it is.
Raihan
Stayed 4 nights in Jan 2024
Response from Hotel 52 on 2024/2/21
Hello RaihanThank you very much for taking the time to write your comments, for us it is very important to know the opinion of our guests to improve our areas of opportunity, we are very sorry for not having met all your expectations, we are already working on each of the points mentioned in the sanitary room to offer you a better experience on your next visit, we hope you give us a second opotunidad and have it again with us.
8/10 Good
Andres
Traveled with family
2024/1/18
Liked: Cleanliness, staff & service
Los cuartos deberian tener una nevera
Andres
Stayed 3 nights in Jan 2024
Response from Hotel 52 on 2024/2/21
Hola AndresMuchas gracias por tomarse el tiempo y escribirnos sus comentarios, para nosotros es muy importante el saber la opion de nuestros huespedes para ir mejorando nuestras areas de oportunidad, lamentablemente no contamos con habitaciones con frigobares, solo contamos con un frigobar en recepcion para guardar el medicamento de los huespedes que asi lo necesiten
6/10 Okay
Sheila
2024/1/15
Liked: Cleanliness, staff & service
Pros
This hotel was located right next to 5th but it wasn’t like in the middle of everything so it was good. The staff were nice and tried to help to their best efforts. The pool was pretty indeed ne looked like the pictures. The price was good for the place.
Cons
Do not ask the staff to help you with a taxi because the will overprice for like 3x.
Why do you think they have more pictures of the pool than anything else in this hotel. The rooms were okay. The floor looked like it was “painted” years ago and as time went on it’s been clearing and doesn’t look so great. As seen in one of the pictures on the site, the sink IS NOT IN THE BATHROOM. It’s the first thing you see when you walk in so be warned. The cleaning lady actually leaves a small envelope so you can tip them ne I found this was my first time seeing this ever. It was interesting but at least she did a great job. The sheets and towels were okay but one throw pillow that was on the bed smelled so bad. Like it’s been there since the opening of the hotel and never been washed smh.
OTHER
The amenities available are just what is listed. The only thing they have is a pool. There’s no washing machine or dryer ir any other common amenities you’d see in other hotels. I advise to find a laundry place near the hotel because you may need it.
Overall it was an okay stay. Pay more attention to the pictures so you won’t be shocked upon arriving but it was an okay stay.
This was an awesome stay! Nice staff, nice vibe and walkdistance from nice places to eat and nice beach! Amazing! I hope i'll be back soon!
Gelika
Stayed 10 nights in Dec 2023
Response from Hotel 52 on 2024/1/3
Hello GelikaThank you very much for taking the time to write us your comments about your stay with us, we are pleased to know that we met all your expectations and it would be a pleasure to have you again with us here we will be waiting for you in your next visit to the destination.
6/10 Okay
jennifer
2023/12/18
Disliked: Amenities
its what you pay for nothing more.
jennifer
Stayed 9 nights in Dec 2023
10/10 Excellent
Minerva
2023/11/5
Minerva
Stayed 1 night in Nov 2023
6/10 Okay
Vonshae
2023/10/26
Vonshae
Stayed 1 night in Oct 2023
Response from Hotel 52 on 2023/11/20
Hello VonshaeThank you very much for taking the time to write us your opinion about your experience with us, we are very sorry for not having met all your expectations, we will work to give you a better experience in your next visit.
10/10 Excellent
Malcom
2023/10/15
Malcom
Stayed 1 night in Oct 2023
Response from Hotel 52 on 2023/10/16
Hola Sr. MalcomMuchas gracias por tomarse el tiempo deescribirnos sus comentarios sobre su experiencia que tuvo con nosotros durante su estancia, esperamos tenerlo de nueva cuenta con nsootros en su proxima visita a playa del carmen
6/10 Okay
florecita
Traveled with family
2023/9/20
Liked: Staff & service, amenities
The location has limited parking and when full you have to park outside on the street. The property is outdated the only saving grace to this place is the staff front desk and cleaning anything else is just average
florecita
Stayed 2 nights in Aug 2023
Response from Hotel 52 on 2023/9/21
Hello Ms. FlorecitaThank you very much for taking the time to write your comments about your stay with us, we are very sorry for not having fulfilled the expectations you had of us, we will work on each of the points mentioned to offer you a better experience on your next visit.
6/10 Okay
Christopher
Traveled with family
2023/9/20
Liked: Cleanliness, staff & service
The hotel is dated and is in need of some serious repairs. Our balcony was not safe to walk out on the area is a little rundown. It has an abandoned building on one side, and a series of older buildings on the other side. The location is perfect though. It’s literally a three minute walk from Quinta Avenue. There is ample parking and the staff was phenomenal.
Christopher
Stayed 4 nights in Sep 2023
Response from Hotel 52 on 2023/9/21
Hello Mr. ChristropherThank you very much for taking the time to write your comments about your stay with us, we are very sorry for not having fulfilled the expectations you had of us, we will work on each of the points mentioned to offer you a better experience on your next visit.
It is very quiet, the workers are all very friendly, you can walk to the beach, 5th avenue, many options for breakfast, lunch and dinner in the surroundings, the pool located on the roof with very nice views
Edy
Stayed 7 nights in Aug 2023
Response from Hotel 52 on 2023/9/1
Hola EdyMuchas gracias por tomarte el tiempo de realizar comentarios sobre tu experiencia sobre tu estancia con nosotros, los cuales son muy importantes ya que estos mismo nos ayudan a seguir mejorando para ofrecerles mejores experiencas para sus visitas futuras
Hola Muchas gracias por tomarse el timepo de escribir sus comentarios sobre su experiencia que tuvo durante su estancia con nosotros, esperamos tenerlos nuevamente con nosotros en sus proximas vacaciones en playa del carmen
8/10 Good
Jenette
Traveled with family
2023/8/8
Liked: Amenities
Al hacer el check in nos dieron la llave al abrir la puerta ya estaba asignada a otra pareja y estaban adentro😩
Jenette
Stayed 3 nights in Aug 2023
Response from Hotel 52 on 2023/8/10
Hola Muchas gracias por tomarse el tiempo de escribir sus comentarios, lamentamos mucho el inconveniente sucedido durante su entrega de las habitaciones, ya estamos trabajando con nuestro personal para que esto no vuelva a suceder
10/10 Excellent
MARIA
2023/8/5
MARIA
Stayed 2 nights in Jul 2023
Response from Hotel 52 on 2023/9/1
Hola MariaMuchas gracias por tomarte el tiempo de realizar comentarios sobre tu experiencia sobre tu estancia con nosotros, los cuales son muy importantes ya que estos mismo nos ayudan a seguir mejorando para ofrecerles mejores experiencas para sus visitas futuras
10/10 Excellent
Thelma
2023/7/18
Thelma
Stayed 3 nights in Jul 2023
Response from Hotel 52 on 2023/8/7
Hola muchas gracias por haberse tomado el timepo de escribir sus comentarios sobre su experiencia que tuvo con nosotros en su estancia en playa del carmen, esperamos tenerla nuevamente con nosotros en su proxima visita en este destino
8/10 Good
Rose
Traveled with family
2023/7/17
Liked: Property conditions & facilities
Nice place to stay and staff was friendly.
Rose
Stayed 4 nights in Jul 2023
Response from Hotel 52 on 2023/7/23
HelloThank you very much for taking the time to write us your comments, it was a pleasure to have you and serve you during your stay in your vacation, we hope to have you again with us on your next visit to playa del carmen.
HelloThank you very much for your comments, it was a pleasure serving you and having you with us during your stay in Playa del Carmen, we hope to have you with us again soon
10/10 Excellent
Oleg
2023/4/4
Oleg
Stayed 4 nights in Mar 2023
Response from Hotel 52 on 2023/4/24
Hola buen dia Sr. OlegFue un gusto y un placer tenerlo con nosotros, muchas gracias por sus comentarios, los caules son muy importantes para nosotros, ya que con ellos no ayudan a mejorar dia a dia, para asi ofrecerles una mejor experiencia en sus proximas visitas
10/10 Excellent
Maria
Traveled with family and small children, Traveled with family
The property was very nice and conveniently located to what we wanted to do.
Maria
Stayed 5 nights in Mar 2023
Response from Hotel 52 on 2023/4/3
Hello good morning Miss MariaIt was a pleasure to have you and serve you in our hotel during your vacation, thank you very much for your comments, we are pleased to know that you had a good experience with us and we hope to see you again on your next vacationGreetings
Hello Ms. NancyIt was a pleasure to have you and serve you with us during your vacation, we appreciate your comments, which are very important to us and we regret many inconvenietes that you found and had during your stay, we are already working on them, to offer you a better experience on your next visit.Best regards
8/10 Good
Angie
2023/3/18
Liked: Cleanliness, staff & service
Angie
Response from Hotel 52 on 2023/3/19
Hola buen diaGracias por sus comentarios, para nosotros son muy importantes para seguir mejorando.Saludos
6/10 Okay
Verified traveler
2023/2/25
Liked: Staff & service
Disliked: Cleanliness
The experience could have been awesome if they clean the room and leave clean towels and sheets. When I open my bed it was, really!!!
Verified traveler
Stayed 3 nights in Feb 2023
Response from Hotel 52 on 2023/3/3
HI im so sorry to heard that but if you left the do not disturb card that happen.
Staff was friendly and good to work with. The courtyard area and rooftop area were beautiful! Breakfast is cooked to order every day and is great!
This is a great option if you are on a bit of a budget. Still a nice and beautiful hotel with good breakfast without breaking the bank!
Things to note: The rooms are not super sound proof so you can hear a lot of what is happening outside the room, if you are a light sleeper this might not be the best option. The bathroom door for our room was also glass which was totally fine for just my husband and me, but just something to keep in mind if you want a little more privacy.
Kirsten
Stayed 5 nights in Feb 2023
Response from Hotel 52 on 2023/3/3
Hi thanks for you opinion we shall note that..
6/10 Okay
Flora
2023/2/16
Liked: Cleanliness
Primitive. No fridge, a/c worked, pool on the roof, had to pay for coffee.
You get what you pay for.
Flora
Stayed 6 nights in Feb 2023
Response from Hotel 52 on 2023/3/3
Hi we so sorry to heard that, we appreciate your comments.
10/10 Excellent
Curtis
Traveled with family
2023/2/5
Liked: Cleanliness, staff & service, amenities
Low water pleasure in shower, almost none. Beds very comfortable
Curtis
Stayed 1 night in Feb 2023
Response from Hotel 52 on 2023/2/7
Thank you for your comments they are very important for us. We are workimng on the water pressure I apology. Hoping you come back soon,
Hotel conveniently located just half block from 5th avenue but in the quiet area. Beautiful garden rooftop but pool is not heated. Breakfast was ok. The rooms are basic but bed and pillows super comfortable. The only downer is that there was not hot water in the shower but we only stayed for 1 night so i'm not sure if it was a one time issue.
YAIMA
Response from The management on 2023/1/18
Good morning. Thank you very much for all your comments they are important for us cause of it helps us to see where we are and improve some of our services. I apology for the problem with the hot water, it should not happen. We are hhapy to know you liked bed and pillow as we know a good rest is important after a lomg day.
Excellent , Service ,location,Property
The pool area is very beautiful
But too dark you need to check where you walk.
Ernesto Martin Guerrero
Response from The management on 2023/1/13
Good evening Mr. Martin. Thank you veru much for all your comments. We really appreciate it beacause of it helps us to improve our services. hoping you come back soon. An apologyze for the darkness we will warking on the light. }Best regards
Nice hotel, staff are super friendly. The only problem are the hot water. Super nice infinity pool.
leonardo
Response from The Management on 2023/1/2
Good afternoon. Thank you very much for sending us yourr feed back about the stay. we really appreciate it. We work to do happy guests.My apologies for tha not hot water we will take the good measures to fix this out. Hoping to see you again,
Great place to stay
Near 5th ave
Safe and good pkace
Nice ppl on front desk
Everything was great....thnks
Jose
Stayed 3 nights in Oct 2022
Response from Hotel 52 on 2022/10/26
Buenas tardes Gracias por compartirnos su experiencia en el hotel 52, nuestra meta es la satisfaccion de nuestros clientes, haciendoles sentir en casa. Nos alegra saber que le gusto la ubicacion del hotel y el servicio. esperamos verlo prontoAtte: La Gerencia.
Hotel was beautiful, beds were comfortable. Breakfast on the rooftop every day was so nice. The area was close enough to tourist attractions but not too much to be surrounded by noise & we were able to explore the city & enjoy plenty of street cart food.