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Hotel Hacienda Del Caribe

3.0 star property
Central hotel with an outdoor pool connected to a shopping center in Playa del Carmen

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Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Courtyard
Exterior
Superior King | 1 bedroom, down comforters, in-room safe, laptop workspace
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room selected at Check-in

1 bedroom, down comforters, in-room safe, laptop workspace

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Plasma TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Queen

Double Queen | 1 bedroom, down comforters, in-room safe, laptop workspace

Double Queen

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Plasma TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King

Superior King | Terrace/patio

Superior King

8.0 out of 10
Very good
(18 reviews)

Highlights

Balcony
Air conditioning
Plasma TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 1.52 Ping (5 square meters)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior

1 bedroom, down comforters, in-room safe, laptop workspace

Room Superior

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Superior

1 bedroom, down comforters, in-room safe, laptop workspace

Double Room Superior

  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Suite Junior

1 bedroom, down comforters, in-room safe, laptop workspace

Quadruple Suite Junior

  • Sleeps 4

View all photos for Room Standard with Garden View

1 bedroom, down comforters, in-room safe, laptop workspace

Room Standard with Garden View

  • Sleeps 4

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About the neighborhood

Map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.5 km
  • Playacar Beach - 5 min walk - 0.5 km
  • Mamitas Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Karen's Restaurant - ‬1 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬2 min walk
  • ‪Burger Playa - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk

About this property

Hotel Hacienda Del Caribe

Hotel near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Hacienda Del Caribe provides a terrace, a garden, and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities such as a restaurant.
Other perks include:
  • An outdoor pool
  • Airport pick-up service (surcharge), express check-out, and a front-desk safe
  • Tour/ticket assistance, a 24-hour front desk, and concierge services
  • Smoke-free premises and luggage storage
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at Hotel Hacienda Del Caribe boast perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with cable channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, French, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Hacienda Del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Del Caribe?

This property doesn't offer parking.

What time is check-in at Hotel Hacienda Del Caribe?

Check-in start time: 4:00 PM; Check-in end time: noon. Early check-in is available for a fee of USD 20 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Del Caribe?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Hacienda Del Caribe provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 80 per room applies.

Where is Hotel Hacienda Del Caribe located?

Located in Downtown Playa del Carmen, this hotel is steps from Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 5 minutes.

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Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 345 out of 898 reviews
Rating 8 - Good. 326 out of 898 reviews
Rating 6 - Okay. 115 out of 898 reviews
Rating 4 - Poor. 62 out of 898 reviews
Rating 2 - Terrible. 50 out of 898 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jaxon

Liked: Cleanliness, property conditions & facilities
Very well located near the 5ta avenida
Stayed 6 nights in Jun 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, friendly staff, good location in tourist area!
Stayed 3 nights in Apr 2025

6/10 Okay

Maria Del Rosario

It was okay
Stayed 3 nights in Jun 2025

10/10 Excellent

GRISEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fabulous time; great place to stay and would not hesitate to use again
Stayed 1 night in Mar 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the classic Mexican traditional style, the rooms were nice. Plenty of hot water.
Stayed 1 night in Apr 2025

4/10 Poor

Brenda

Disliked: Staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel!
Stayed 1 night in Jan 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Excellent location, great value for the money.
Stayed 1 night in Jan 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, close to the beach, transportation and food everywhere. The hotel was very clean and traditional.
Stayed 1 night in Dec 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely charming!!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Aug 2024

8/10 Good

Jose antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xx
Stayed 1 night in Apr 2025

10/10 Excellent

Christel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super lovely! The hotel location was so convenient for walking to the beach or popular shopping areas. Can't wait to return!

10/10 Excellent

Timothy Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has a pool in a courtyard, right by room, by the beach, and ADO TERMINAL.

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price!
Stayed 1 night in Jan 2025

10/10 Excellent

Jesus Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Liked: Amenities
I enjoyed my stay and will do again if the price is right
Stayed 1 night in Oct 2024

10/10 Excellent

Norma J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Like this little hotel it clean right in town close to beach and Ado .
Stayed 1 night in May 2024

10/10 Excellent

Ixah

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel next to all the action
Stayed 3 nights in May 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous clean and very centric for anything you need
Stayed 1 night in Nov 2024

10/10 Excellent

Rebekah

Liked: Staff & service, amenities, property conditions & facilities
Convenient hotel, shopping and restaurants steps away. Was loud in the night with clubs close by and other loud guests using the pool until late into the night.
Stayed 2 nights in Nov 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hacienda style place. Good air conditioning; beds were comfortable; room size was good; location was excellent. Only complaint was water in shower never got above tepid and on Thursday and Friday night I could hear/feel base of music from a bar down the street. It wasn’t bad and didn’t keep me awake, but noticed it in the background when I was awake. I figure it is a small trade off for the great location and being able to walk everywhere I wanted.
Stayed 6 nights in Mar 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Mar 2025

4/10 Poor

Catherine D

Disliked: Staff & service, property conditions & facilities, room comfort

No hot water

No hot water to bath. Beds are hard. No top sheet, just a dirty comforter.
Stayed 1 night in Mar 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for early ADO travel
Stayed 1 night in Jun 2024