Family Apartment | Terrace/patio
Check availability

Reviews of El Sol del Caribe Apart Suite by BFH Playa del Carmen

3 out of 5
El Sol del Caribe Apart Suite by BFH Playa del Carmen
5ta Avenida, No. 156, Entre calle 4 y 6, Playa del Carmen, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 68 out of 167 reviews" "
Rating 8 - Good. 53 out of 167 reviews" "
Rating 6 - Okay. 17 out of 167 reviews" "
Rating 4 - Poor. 13 out of 167 reviews" "
Rating 2 - Terrible. 16 out of 167 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
Stayed 6 nights in Mar 2024
Response from maritza on 2024/3/29
Agradecemos su comentarion nos motiva amejorar , cuando las reservas no viene pagadas, deben dirigirse a pagar al hotel del apoyo sobre todo las de llegadas nocturnas, los antros, bares y restaruantes son agenos al edifcio

2/10 Terrible

Andre

Disliked: Property conditions & facilities
Stayed 17 nights in Feb 2024
Response from Maritza on 2024/3/6
Su estancia fue de 17 noches, agradecemosn su visita

6/10 Okay

DAVID

Traveled with family
Liked: Cleanliness, staff & service
super noisy . night club opens until 3am .BEFORE 3am impossible to sleep. Now we know no5 ave is busy and noisy street and this hotel is just attached to night club 2- it took one hr for us to find the hotel this problem already mentioned but not fixed . Hotel name on the wall not easily seen . why not put a bigger sign !!! for tourist comfort please. 3-no toilet air ventilation (vent) 4 - for breakfast must go other hotel ‘ 5 internet and tv very slow
Stayed 5 nights in Dec 2023
Response from Maritza on 2024/1/3
Buenos días Sr. David , Aparta Suites Sol del Caribe le agradecemos su comentario nos motiva a mejorar, la 5ta av es una calle peatonal corazón de playa del carmen es colorida, con música a toda hora, los antros , bares y restaurantes son ajenos al hotel. La contactabilidad con el huésped Expedia se dificulta ya que la plataforma no proporciona el número telefónico del huésped y el huésped no se contacta con nosotros hasta su llegada , especialmente cuando llegan a media noche o de madrugada como fue su caso.La recepción No es 24 horas, por tal motivo vio en la puerta Su nombre y la información para contactarse y darle acceso a su departamento.El departamento que selecciona es el sextuple ubicado en primer piso es uno de los menos ruidoso, todos los baños cuentan con ventana de ventilación.Notificaremos al departamento de sistema la lentitud del internet.En cuanto al desayuno ligero de cortesía viene incluido en su hospedaje , se pudo percatar que el edificio no cuenta con desayunador y el Hotel de apoyo está a solo 1 calle de Sol.Le reitero las gracias a su comentario ya nos brinda la oportunidad de que los futuros huéspedes tomen nota de comunicarse anticipadamente con nosotros y aclarar todas sus dudas ante de la fecha de su estadía

6/10 Okay

Waldemar

Liked: Staff & service
Disliked: Property conditions & facilities
Laud, next to a night club
Stayed 1 night in Dec 2023
Response from Pablo Gerente de Reservas on 2023/12/14
We appreciate your comment Waldemar, we are negotiating for the bar to lower the volume after 12 hours, we look forward to seeing you on your next trip

8/10 Good

Michael, Boerne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great price and location but the music is super loud from the clubs and you can’t go to sleep early. The loud music stops around 3am and then there’s another 20-30 minutes of loud singing and yelling.
Stayed 2 nights in Nov 2023
Response from Maritza on 2023/11/22
We appreciate your comment, it motivates us to improve, the restaurants and clubs are not part of the hotel, they are part of the busy 5th avenue, heart of playa del carmen.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Spanish-speaking but very nice.
Stayed 4 nights in Oct 2023
Response from Pablo Gerente de Reservas on 2023/11/10
Jamie agradecemos mucho su evaluacion y comentario, Un placer y lo esperamos pronto.

6/10 Okay

Clifford

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Tough to get keys, difficult to locate staff but great location and large rooms
Stayed 5 nights in Oct 2023
Response from Pablo Gerente de Reservas on 2023/10/14
Clifford, agradecemos su evaluación y comentario, estamos buscando la manera mas eficiente de entregar la llaves, muchas gracias

2/10 Terrible

Carl

Stayed 1 night in Aug 2023
Response from Pablo on 2023/9/4
Lamentamos saber que la estadía no fue de su agrado Carl, nos gustaría leer sus comentarios, para poder mejorar en áreas especificas, muchas gracias

2/10 Terrible

ADRIAN, dallas

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Showed up 7/11/23 at arnd 4pm. Was directed to the bldg across to check in... well... there is no one to check us in. Some security lady made us wait with no update who will check us in. Very disappointing.... waited almost an hour in the heat and cramped entryway. I felt we were scammed...messaged them but no response. Working on getting my refund thru travelocity now.
Response from Pablo on 2023/7/19
Adrian we apologize for the inconvenience you have experienced. We constantly strive to improve our services and offer a satisfying experience to our guests. If you decide to visit us again, we hope to have the opportunity to demonstrate our commitment to service.

8/10 Good

Ana

Traveled with partner
Liked: Staff & service, amenities
Nice place
Stayed 4 nights in Mar 2023
Response from Roy on 2023/4/3
Agradecemos mucho su evaluación. Sin duda nos ayudará a seguir brindando el mejor servicio posible.Fue un placer haberla recibido con nosotros; le deseamos un feliz viaje.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean good location But don’t plan to go sleep early There is a noisy bar that goes on Till 3:00am
Stayed 4 nights in Nov 2022

2/10 Terrible

Daniel

Traveled with group
Disliked: Staff & service, room comfort
Not same pictures
There was no WIFI and no hot water
Stayed 1 night in Apr 2022
Response from Gerencia Sol del Caribe on 2022/5/20
Lamentamos que su experiencia no haya sido tan grata como esperamos. Estamos en proceso de trabajo para mejorar y poderle ofrecer mejores servicios. Aún así pondremos manos a la obra en las fallas que hemos tenido. Agradecemos su comentario. Que tenga excelente dia!

4/10 Poor

Orlando V

Liked: Staff & service
Disliked: Amenities
Beware - right next to a 2nd story club - super super loud, walls shaking loud. You will get no sleep there. no internet, poor cooling in bedroom, otherwise ok. There are no refunds here, make sure you read the small print. I had to move for peace of mind and lost 5 days rental fees, they didn't offer an alternative even though they own mlultple locations. Expedia was no help in resolving this. Photos make this place look better than it is.
Stayed 7 nights in Mar 2022
Response from fcapello on 2022/4/27
Estimado huesped, muchas gracias por tomarse el tiempo de escribirnos sobre su reciente visita. Nos gustaría disculparnos por su estancia poco satisfactoria en nuestro hotel, ya que no es el tipo de impresión que queremos que se lleven nuestros huéspedes. Somos un equipo orientado al cuidado de los detalles, atentos a escuchar a nuestros huéspedes y brindar experiencias inolvidables. Sus comentarios y preocupaciones serán atendidos. Saludos cordiales, Hotel El Sol del Caribe

6/10 Okay

Krista

Traveled with partner
Liked: Cleanliness, staff & service
Great location on 5th Ave - easy walking distance to shops and restaurants. The unit is very noisy at night and feels like you are going to sleep inside a nightclub The direction to check-in was not clear and we needed help from the store below on where to go.
Stayed 1 night in Feb 2022

10/10 Excellent

Andres Jesus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing, they really made a big impact on our stay. They are very helpful and available 24/7. Emmanuel went above and beyond to help us. The room is really nice with a great view, close to the main bars and a walk to the beach. Would definitely recommend to anyone and would book with them again if we ever go back to Playa del Carmen.
Stayed 7 nights in Feb 2022

10/10 Excellent

Arturo

Traveled with family and small children, Traveled with family
It was a good area very centric
Stayed 6 nights in Jan 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Check In
The apartment itself was great, perfect location and affordable. However, we the games they tried to pull at check in were a terrible way to start my vacation. When we arrived for check in, we were told that they didn’t have rooms for the night. And, that out of my 6 night stay, they only had rooms for 3 of those nights. The woman at the desk “claimed” to not speak any English and when I called Hotels.com to help, they said they could not get ahold of the hotel (even though I was standing in front of the receptionist at that exact moment) and that they would charge me a fee to cancel the reservation. WHAT?! The only reason my problem got solved is because I put together all the Spanish I had from high school, got real and gave the receptionist some raw New York attitude. Plus my 6’7” boyfriend stepped in to assist. We told her we made a reservation and that she needed to honor it, and that were not sleeping on the street. Period. All of a sudden, she figured it out and we had a room. It’s a shame I had to turn up on vacation. But of course, everything else was smooth after that.
Stayed 6 nights in Dec 2021

2/10 Terrible

Princess

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
They had asked what time I was gonna be there and because my flight arrived late they said that would be fine but once get there it was closed and no one answered! Terrible service if they didn’t wanna accomodate Me and my friends don’t have a hotel.
Stayed 1 night in Sep 2021
Response from Señorita Lara on 2021/9/21
On behalf of BFH hotels we offer you a profound apology for the misunderstanding

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelente ubicación, personal muy amable,
Stayed 16 nights in Jul 2021
Response from gracias on 2021/8/9
Muchas gracias por elegirnos, somos felices! Lo esperamos pronto!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and place was very centric easy access to everything!!
Stayed 9 nights in Jul 2021
Response from thanks for your comments on 2021/8/7
Thank you very much for your visit and choosing us, we hope to see you soon!

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness
As the other reviews all over the main travel sites indicate, this place tries to give you the run around. After a lot of just sitting there patiently, ignoring them saying that they didn't have the room, and walking up 5 flights of stairs and between hotels several times in 100 degree heat three times - unlike other reviewers who were defeated - they actually did give me the room I booked! Be persistent!
Stayed 1 night in Jul 2021
Response from Muchas gracias por su opinión on 2021/7/31
Lamentamos estos hechos y le agradecemos su opinión porque nos ayuda a mejorar nuestro servicio. Esperamos recibirlo nuevamente pronto y poder brindarle una mejor experiencia! Saludos BFH Team

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2021
Response from Muchas gracias por su opinión on 2021/7/31
Somos felices de haberla recibido! esperamos nuevamente su visita. Saludos, BFH Team

2/10 Terrible

Daniel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Moved to another hotel
Hotel was full we were moved to another building with mold and water leaking trough the walls, low quality
Stayed 1 night in Jun 2021
Response from thanks for your comments on 2021/6/24
thank you for your comments we will be sure to have them in mind for future reservations

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2021
Response from gracias on 2021/6/24
gracias por su preferencia!

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival at this hotel, the door was locked with a note asking guests to check in and their sister hotel nearby. When we go to the sister hotel they shared they did not have any rooms available at the hotel I booked (Sol Del Caribe on 5a Ave) but they would find a room at this hotel. Beware. The hotel had been closed for several months due to the pandemic and it’s moldy and definitely not Sol Del Caribe. It was unbearable so we spent 1 night only. No toilet does not flush. Our “room” had a sewer drain pipe in it that smelled terrible and it was all the way in the back. It felt like a jail cell. Now I’m battling Expedia for a refund for the unused nights and the hotel will not cooperate since they have a no refund policy. It’s bait and switch. You have been warned.
Stayed 5 nights in Dec 2020
Response from Recepción Sol del Caribe on 2021/1/19
Thanks for your comment. We're sorry about your experience. We're working day by day to improve our services.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities
First, check in is not even at this hotel. It's at another hotel a quarter mile away. And you need to give a $25 deposit in cash. They will not accept credit cards. Second, The room is very old and dated. The mattress feels paper thin and hard. There is no water pressure. The positives of this hotel is that it is very well located It's directly on 5th and very easy to get around from. However there It's a very little sign on the building and if you're not looking for it you will completely miss it.
Stayed 2 nights in Jan 2021
Response from Recepción Sol del Caribe on 2021/1/12
We're truly sorry about that experience. We're working day by day to bring you a quality service. Thank you for your comment, it help us to improve our services.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place I stayed was good as it is in the main street. But the check inn and out process was in a different place very inconvenient
Stayed 3 nights in Jan 2021
Response from Recepción Sol del Caribe on 2021/1/12
We're sorry about that experience. We're working day by day to improve our services and provide a better service.

4/10 Poor

stahlhut13, Austin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Ths staff was friendly and i didn't expect much for the low price but ....i was disappointed they didn't even have the cable to connect the tv to an antenna (or cable?) and no password to use Netflix that showed up on the TV which ended up being a brick? The worst thing by far was that the beds are like rock solid.. One of the hardest beds i have ever slept on. Neither me or my gal got any sleep.... because of it. The room was clean and i guess if you like Playa del carmen nightlife (we don't) then the location is perfect. Again staff was friendly and nice.
Stayed 1 night in Nov 2020
Response from Recepción, Sol del Caribe on 2021/1/9
Hello, thank you for your comments. Sorry for the inconvenience, we will work more in our establishments to make your stay more pleasant.

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2020
Response from Recepción, Sol del Caribe on 2020/11/22
Hola, buenas tardes. Gracias por contactar al hotel el Sol del Caribe. Esperamos que haya tenido una estancia placentera. Saludos, El Sol del Caribe

6/10 Okay

Jimmy, Los Angeles

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was decent but the WiFi didn’t work all the time. The AC was only in the bedroom of the area and the TV didn’t work. I would rate this place 3 stars out of five. The water pressure in the shower is weak and no soap and shampoo was provided. The only good thing about the place was the location. It’s central to almost everything and I felt pretty safe in the area. The front door is locked so only guest can come and go in the building.
Stayed 3 nights in Oct 2020
Response from El Sol del Caribe on 2020/11/2
Mr. Jimmy, we appreciate your comment about your stay with us, your comment is very important to improve the details you mention.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal!
Hotel is perfectly located, quite clean, free coffee in the morning, nice balcony overlooking the crowds, and Erika, the receptionist, was cheerful and knowledgeable about activities during my stay.
Stayed 2 nights in Jan 2019
Response from Zuleyma Gonzalez- Manager Hotel on 2019/1/29
Dear ambassador David: On behalf all the Hospitaly Devotees (staff) who work at Xtudio Hotel, we would like to thank you the time you had taken to post your amazing experience during your stay. Its so nice to know, how Erika makes your holidays into an unbelievable days at Playa del Carmen. We hope to see you soon on your next trip.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Upgrade!
We were upgraded to their sister hotel on the east side of 5th avenue and it was an awesome room. Don't really know what the other room was like. The room we were put in was probably double what we booked.
Stayed 1 night in Jan 2018

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Great Value
Great value ... Great location
Stayed 1 night in Jul 2017
Response from Jorge Molina on 2017/9/9
Dear Ambassador John. Thank you so much for your kind review. We are honored that you chose us to be your home in the Riviera Maya and that you enjoyed your stay with us. Our beloved Xtudio Comfort can not wait for your next visit. It was a pleasure to assist you. Sincerely, Fanny Estrada. Reception Sub-Manager

10/10 Excellent

Jesse, Olmito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Couples.
This is the second time that I stay at this hotel. It is well maintained rooms are always clean and it is located on the main 5th avenue. The managers went out of their way to contact me to clarify when i would be arriving. They are very hospitable. The staff was very helpful, courteous, and always provided service with a smile. Both times the experience was great and I highly recommend this to any 18+ couple or group staying here. I believe this is a no kids allowed hotel.
Stayed 4 nights in Jun 2017
Response from Fanny Estrada. Reception Sub-Manager on 2017/9/9
Dear Ambassador Jesse. What a joy was to read your beautiful comment! Thank you so much for choosing us to be your home in Playa del Camen. We are so flattered to know that the Hopitality our Devotees (Collaborators) gives to every Ambassador (guests) is recognised in this amazing review. We are thankful for your preference and will be honored to be your home for a third time. We can not wait! Sincerely.

8/10 Good

Art, Honduras

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel perfectly located!!
My first time in Playa del Carmen, if you are interested in beach, nightlife and great food at at a reasonable price, this hotel is just perfect. Located at the heart of 5th avenue, close to great restaurants, two blocks away from the beach, and 5 blocks away from 12th street where all late night party takes place (Coco Bongo). The staff was very nice, and helpful especially Ana! Would definetly come back!

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
central playa hotel with kitchenette.
No elevator, so top floor room with dive gear, lots of luggage was a problem. Staff very friendly and helpful.Basic hotel, no extra facilities, except a nice sun deck on the roof. First room AC was toast, but they moved us with 40 minutes of trying unsuccessfully to fix it. Room had small kitchen nice fridge so would be great for those on a budget wanting to make meals. But in the middle of everything..Surrounded by many bars restaurants shops. Continental breakfast included at nearby sister hotel..nothing great but OK.

8/10 Good

Cody, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on a budget
I thought this hotel was great for the price. The only downfalls were no hot water and the Saturday night noise of the bar nearby. The water was the same temperature regardless of which knob we turned on full blast; air temperature water is not the most pleasant to shower in, but in the heat of Mexico isn't too bad. Maybe it was a fluke of the room we were in, but either way decreases my rating. Next, 1 of our 4 nights - Saturday - was extremely noisy and difficult to sleep. The obnoxious bar nearby cranked up the music extra loud and the guests there were extremely loud as well. The other nights had very little outside noise coming in. So another slight downfall to the hotel is its proximity to a bar.

10/10 Excellent

Ivan, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
wifi work pretty good, ac worked, I suggest the one with a balcony, all employees are great, they never try to sell you anything only offers help, I stayed the for 2 weeks and never had anything to complain about. defiantly would recommend as a safe, clean, small hotel to stay in.

10/10 Excellent

Merhej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kevin L.

Liked: Cleanliness, staff & service, room comfort
Quaint Botique Hotel in the middle of the action
This is a small (ten rooms), quaint boutique hotel in the middle of all of the action on 5th Avenue in Playa del Carmen. 5th Ave in noisy at all times of day and night, especially during the busy season and you will hear this noise in your room, I just don't think there is a way to get around that in any 5th Ave location. They have a wonderful roof-top deck, great for morning coffee or just relaxing with a book. They have a sister hotel a few blocks away that has a pool that you can use which we did one day. The front desk staff, usually manned by only one person, was wonderful, especially Eduardo, Martin and Pamela. They were very helpful, especially with an issue we had with our rental car. Be aware that the ten rooms are spread-out over three floors and there is no elevator. This was not an issue for us. Also, be aware that if you have a car, there is no parking for most 5th Ave hotels, including this one, so knowing exactly where you are going to park would be most helpful. We would definitely stay here again and recommend to others.

10/10 Excellent

Heather, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT deal for AMAZING price.
Over the last 5 years since my last visit to Playa del Carmen, it has grown a little bit. There is a small street with discos that wasn't there before, and it is a bit more developed overall. I generally resist this kind of change, but it's not overdone and the overall feel is the same. The hotel is tucked in between businesses and a little bit hidden. The best directions you can give you can give your taxi driver is to tell them it is on 5th ave between 4th and 6th. The staff is super accommodating and friendly. The rooms are spacious and clean, with a large refrigerator, microwave, coffee maker and some dishes and silverware. There a front room with kitchen and table, and a back bedroom with a bathroom extending from it. The balcony overlooks the street for people-watching. The bed was super comfortable, the wifi was super fast and the ceiling fans and AC worked perfectly. The only small concern for me was that the water was non-potable, so we did tooth-brushing with bottled water and were fine. We ate out at local restaurants and the food was fantastic. Eating at smaller places a block of two east of 5th ave will have MUCH lower prices on food and drinks. The beach is a short block away (and beautiful).

10/10 Excellent

Real, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for the buck
We picked this hotel as we thought it would be a nice balance between economical and luxury. I think we got more hotel than we expected. A great little hotel that is well maintained and relatively modern.

2/10 Terrible

Tanya, sydney

Disliked: Cleanliness, staff & service, property conditions & facilities
Fine but NOT recommended if you have a car
The room was fine but the hotel was so hard to find using Google maps. Plus it is on a pedestrian only road so DO NOT stay there if you have a car - it was an absolute nightmare navigating the one-way streets and roads you can't drive down. We had to park the car a few blocks away. The person on reception checked us in to the wrong room and had to change which was a minor inconvenience. They also had not received our booking which we made several hours before arriving so I had to forward our booking confirmation to the receptionist's personal email address which was also a minor inconvenience.

8/10 Good

Ty, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the trip.
Nice clean hotel, right on 5th Avenue, next to the shops, and places to eat. The only coveat, no bar or food in hotel, must go out to eat or book excursions. Great hotel for short stay.

8/10 Good

Benjamin, London

Liked: Staff & service
Decent for the price, great staff
The staff were very friendly and helpful. They allowed us to check in early. The Internet is poor as we had to stand near the door to get it. The room was actually an apartment with a separate kitchen area. The ceiling fan was a bit dangerous as it was waving around a bit when turned on. I dislike Playa but this has nothing to do with the hotel and for the price and staff service I would stay here again if I'm ever in the area.

6/10 Okay

KC

Liked: Staff & service
Disliked: Cleanliness, room comfort
A fairer look at this hotel.
Due to the high reviews I opted for this facility. We have a place we normally go to and enjoy for about the same price, but the good reviews and price led us to try out this location. The Good: * Great location. Right on 5th Ave close to everything you would want. * Fantastic staff. Everyone is friendly. * The suite is a good size for the value. Ours had a balcony that overlooks 5th. The OK: * The kitchen didn't get much use from us, but it comes with a full-size fridge and hot plate. * Internet was spotty but fine when it worked (most of the time). The Bad: * The bed was small and not what my reservation showed. My reservation shows me requesting a King and my bed was definitely a twin. * The bed spread had white spots on it and sort of creeped us out. We just opted not to use it. * The room smelled terrible when we first entered because they unplug the fridge. The whole room smelled like rot. After turning the fridge on and the first maid cleaning it went away. * The AC is not in the bedroom. Given the time of year we didn't have an issue, but in the summer this could be brutal. * No deadbolt. This one bothered me. There is a normal bathroom lock that one could easily kick open to enter your room. 5th ave is safe but this should pretty standard for hotel rooms. Other stuff: Some people may not like that you leave the key to your room at the front desk when you leave, but this is pretty standard in Mexico.

8/10 Good

Victor, Portland, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
You won't get any better for the location and price. This hotel is right on 5th street and a block away from beach.

8/10 Good

Brenda G.

Liked: Cleanliness, staff & service
Excelllent Location
Xtudio Hotel is located in the heart of everything that's happening on 5th Avenue. Overall, the studio (2) was comfortable. We liked the endless supply of bottled water that was provided free of change. Guests would benefit from a supply of dish soap and a dish cloth in the kitchen. This was the only thing lacking. The front desk personnel were helpful and very friendly.

10/10 Excellent

Jonathan the bo, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
very nice smaller and hotel right on Fifth Avenue. whatever we ask for they gave us happily with a smile even help you get the suitcases to the room child friendly hotel rooms are spacious and very bright, clean as well.

10/10 Excellent

sue, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
at home at playa del carmen
staff very friendly and helpful being light sleepers no problems changing rooms, location right there where its happening and for us close to all the dive centres.Mega,Walmart just up the road for our cooking supplies and we were able to cook what we wanted on the appliances in the room