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Reviews of Aldea Thai By SMART

3 out of 5
Aldea Thai By SMART
Mz 81 Calle Cozumel Gonzalo Guerrero, Playa del Carmen, QROO

Reviews

6.2
Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 4 out of 14 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Karina, Chicago

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Be aware guys not luxury, the best of this property is that is perfectly located, pool and lobby areas are pleasant, parking and ocean view. But some rooms are old and deteriorated, Gerardo moved us on the third night of our stay but the first two nights we had a horrible room. We mistakenly decided to stay after viewing the room because we already had had a fight with the guys at the rental car in Cancún and I had a horrible headache and I didn’t want to start looking for a new place. But if I can go back in time I would have leave. Sad because location is prime real state.
Stayed 4 nights in Apr 2022

10/10 Excellent

Marco

Stayed 4 nights in Mar 2022

2/10 Terrible

Noe

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

2/10 Terrible

Dan

Stayed 2 nights in Jan 2022

2/10 Terrible

Sarah

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Please do NOT stay here.When we arrived, the front desk called someone to come down and greet us. A couple of minutes later, a man arrived and chitchatted with us a bit...but THEN asked if we would pay in cash since there was the option to pay on site with Expedia. When we told him we would be using the same card we used to reserve the room, he told us that we needed to use Paypal. When we refused (again, wanting use the exact card we used to reserve the room in the first place), he became visibly upset and asked us why we couldn't pay with Paypal. At that point, he told the desk personnel that we would not be permitted to stay there and we were left with no place to stay.The desk personnel said that the man did not work directly for the hotel but did "manage" some of the rooms there and had the power to tell people to leave if they didn't pay in cash or through cash app. Please choose another place to stay and do not take this risk. If you get one of the rooms "managed" by this man, good luck.
Stayed 4 nights in Nov 2021

4/10 Poor

Boun

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from . on 2020/1/27
Muchas gracias por su comentario

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019
Response from . on 2020/1/27
Muchas gracias por su comentario

2/10 Terrible

Raúl Leonardo

Stayed 1 night in Jul 2023

10/10 Excellent

omar

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2022

8/10 Good

Pilar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El lugar muy bonito, comodo y centrico. Tienen varios tipos de habitacion que son diferentes a la de las fotos por lo que les sugiero que confirmen que habitacion les van a dar.
Stayed 5 nights in Dec 2021

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, room comfort
Muy bonito el hotel y excelente ubicación!!
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
La ubicación es Excelente! Cerca de todo, la estancia fue de lo más cómoda y la super atención del sr. Gerardo. Sin duda vuelvo.
Stayed 7 nights in Mar 2021

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, room comfort
Esta muy agusto y la ubicación es muy buenda
Stayed 6 nights in Nov 2020

4/10 Poor

Mauricio

Traveled with group
No regreso
Llegando a hacer check in no nos tenían en la lista de reservaciones, prácticamente nos dieron la habitación que se les dio la gana y nos cobraron también lo que se les dio la gana.
Stayed 1 night in Nov 2020