This is a beautifully appointed hotel close to the leaning tower, sights and shops. However Room 2 is noisy and very bright! with reception, phone ringing, front door etc and the shower very weak - difficult to shampoo hair. Clearly money has been spent on tasteful refurb, but the staff need some direction from absent management. I was served a spritz as they had no gin and tonic - I checked later and they clearly did have G n T - neither girls had a clue. Our waitress was very cheerful. Very limited dinner menu - best to go out. Horrendous hammering in the kitchen during our breakfast. Quoted E18 for mediocre breakfast, so went out next day. However on checking out breakfast was only E8!! On asking for information at reception re taxi or train to airport - not very helpful. The hotel lacked atmosphere and warmth - more attention to detail is required from management as the hotel has great potential but I wouldn’t recommend it at the moment.