「I recently stayed at this hotel and initially had some issues with the linens, which was a bit disappointing. However, the way management handled the situation completely changed my impression. Upon checkout, the manager, Wendy, went above and beyond to make things right — she personally offered us $30 cash for breakfast and even allowed us to choose several snacks for our road trip as a thoughtful gesture. Her professionalism, kindness, and commitment to guest satisfaction truly stood out....
「I recently stayed at this hotel and initially had some issues with the linens, which was a bit disappointing. However, the way management handled the situation completely changed my impression. Upon checkout, the manager, Wendy, went above and beyond to make things right — she personally offered us $30 cash for breakfast and even allowed us to choose several snacks for our road trip as a thoughtful gesture. Her professionalism, kindness, and commitment to guest satisfaction truly stood out....
Tommy