本人一行四人,訂了2 Bedroom Plunge Pool Suite,
入住日期: 14/02/2012
退房日期: 18/02/2012
住了這麼多天客廁一直沒有熱水可供洗澡,已跟職員說了很多次,他們每次派人來維修,一直都沒有維修好,又沒有交代結果,更加沒有更換房間給我們.
真實旅客
10/10 有夠讚
真實旅客
2013 年 4 月 15 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
8/10 不錯哦
真實旅客
2013 年 4 月 3 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Nice Hotel . Good for families with young children . Nice pool . Breakfast was ok at first but every day something disappeared so at the end it was bread eggs and sausages ... The beach was not so nice and the food at the beach was terrible even though it was so expensive . If you have a big family then the best to walk out from the Hotel and hire somebody with a minibus to drive you around ; it can be cheaper than renting a car or a van .
真實旅客
8/10 不錯哦
michelle,singapore
2013 年 3 月 20 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
good family hotel little service and bad location
the hotel room (2 bedroom suit) was specious with big swimming pool and good kitchen facilities, ideal for families with infants and kids. location is quite far and you need to spend at least 1000 bhat to go out to any mainstream place. there is a shuttle service free from hotel, but that will take you to a small area (rocky beach, so canot enter the neach) with few sitting joints. the service is horrible, cannot underdstand english at all. in one incident, we went up to the roof top restaurant and asked for butter for the baby. it took them 30 min to bring butter from down stairs kitchen. i will recommend this hotel only to families with kid away from the local hurdle. but be prepared to get poor service and pay for transport. my over all rating will mbe 3.5/5
michelle
8/10 不錯哦
真實旅客
2013 年 3 月 4 日
喜歡:整潔度、員工素質和客房舒適度
Great hotel
The receptionist at the counter was really really helpful, friendly and pleasant.
The only demerit is that the elevators were all out of order and not designed to the required convenvenience to the hotel guest as expected.
The breakfast could be improved by having more different varieties of food. It was the same every morning.
Otherwise it could be a great hotel to everyone.
真實旅客
2/10 很糟糕
Ed
2013 年 3 月 1 日
不喜歡:員工素質和住宿環境和硬體
Bad experience in customer service
Staff need training in customer service, they think that saying Sorry the problem is solved. I will consider other option in Phuket. Definitively Im not returning to this hotel in the future.
Ed
8/10 不錯哦
Ahmed
2013 年 2 月 13 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastisk start på ferie
Vi blev hentet phuket lufthavn og kørt til bel air hotel og fik vores nøgler da vi trådte ind i vores hotel værelse blev vi alle overrasket. 3 sove værelser m bad og en kæmpe altan m. Udsigt til havet dagen efter tog vi Hotels bus til privat stranden og der fik vi en dejlig dag og blev solbrændte og smagte vores første kokosnød så vi kan klart anbefale bel air spa og resort til familieferie
Ahmed
8/10 不錯哦
真實旅客
2013 年 2 月 10 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
8/10 不錯哦
Frank
2013 年 1 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A Pleasant Stay.
This hotel was a pleasant stay, although a bit far from the main attractions that phuket has to offer. Staff were friendly and always on hand if needed. Breakfast menu was a little disappointing, but overall, it's a nice place to stay if you just want to relax in a quieter part of Phuket. A huge thank you to our driver, Mr Bu.
Frank
8/10 不錯哦
Leslie
2013 年 1 月 29 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Staff
Even though the language was a barrier, they were very accomodating. The hotel layout is a little spreadout, far from the main lobby and dinning room but the rooms had an amazing view!!
Leslie
8/10 不錯哦
真實旅客
2013 年 1 月 29 日
喜歡:整潔度
不喜歡:員工素質
Fint hotell men dårlig service på de ansatte.
真實旅客
4/10 不太好
Andreas
2013 年 1 月 29 日
喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
Fel sida av ön
Helt ok hotell, men låg på fel sida av ön. Hotellet har säkert varit fin för 10 år sedan. Poolen kändes smutsig.
Andreas
4/10 不太好
真實旅客
2013 年 1 月 7 日
喜歡:客房舒適度
不喜歡:員工素質和住宿環境和硬體
Good hotel but far away from everything
Our first impression when we enter into our room was “Wow”, really beautiful room. But unfortunately rest of our stay was not very pleasant. Our toilet was blocked and they fixed it every day but did not help much. The food in the hotel was terrible and we were so far away from any other good restaurant. It will take you around 30 minutes to go to any tourist place from the hotel.
真實旅客
8/10 不錯哦
Stacey,Manhattan, New York, NY, USA
2012 年 12 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel to visit Phuket Town
The hotel was terrific ...full kitchen and nice bathroom. Some of the staff spoke English and it was helpful when arranging transportation. The hotel is not near any beach. They will shuttle you but it is near the port of Phuket. If you are doing activities in the town or want to visit Cape Panwea this is a good location for a night.
Stacey
6/10 一般般
Semestrare
2012 年 12 月 11 日
喜歡:整潔度和客房舒適度
Blandat intryck
Hotellrummen som vi trodde skulle utgöra två rum visade sig vara en trevlig överraskning med en härlig lägenhet på fyra rymliga rum o tre badrum ca 80-90 kvadrat o en härlig altan på ca 40 kvadrat med havsutsikt. Rekommenderar havsutsikt som tillval. Ett enkelt träningsrum o okej pool. VARNING för att lämna tvätt på hotellet ca 16 gånger dyrare dvs 1600 Bth på hotellet än utanför där motsvarande mängd tvätt hade kostat ca 100 BTH. Shuttle bus till stranden o ett turistområde, lite bökigt att inte bara kunna gå ut och direkt vara på plats, inga vidare prommenad vägar med rätt mkt trafik o inga trottoarer.
Semestrare
8/10 不錯哦
Tony
2012 年 10 月 17 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Tony
8/10 不錯哦
真實旅客
2012 年 4 月 8 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel if you have young kids
We had a great time. The hotel was quiet but close enough to major points of interest to keep everyone happy
真實旅客
10/10 有夠讚
A,Skellefteå
2012 年 3 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotell Bel Air i Panwa
Vi var supernöjda med hotellet. Jättefint luftkonditionerat träningsrum. Superstora rum med stor altan.
A
4/10 不太好
真實旅客
2012 年 3 月 2 日
不喜歡:整潔度和住宿環境和硬體
Bel Air resort & spa, panwa-phuket
Huoneet olivat avarat, joskin nuhruiset. Aamupala oli runsas, mutta huono. Palvelu ystävällistä ja hidasta. Hotelli syrjässä kaikesta, mutta hotellilta ilmainen kuljetus rannalle ja panwan kylään tasatunnein.
真實旅客
6/10 一般般
Nick,Singapore
2012 年 2 月 22 日
喜歡:整潔度和客房舒適度
Cape Panwa - Bel Air resort
Hotel - quite nice
Rooms - big and comfortable enough
The private plunge pool room was big but absolutely no view on level 2. Felt like it was in a car park. I would think the higher level sea view rooms might be better but the view from the pool deck area has what looks to be like oil storage tanks and a water tower with glimpses of sea around.
Restaurant - disappointed in Thai food selection. I have never seen turkey so prominent in any menu. Caterered well to western food
Staff - competent and pleasant
Wi-Fi - although my reservation through Hotels.com stated free wireless in the description next to room type, the hotel insisted it is only free in the hotel lobby and pool deck area, so I had to pay to have wi-fi in the actual room. The "pay as you go" wi-fi rort by hotels continues - skim the cream from the customer. An overall wireless connection payable by the hotel to an ISP is surely included in the overall room cost, especially when it is a fact that there are usually quite a few guests in the hotel at any given time all contributing room charges.
Location - extremely quiet. Whilst I thought that it would be good being in a part of Phuket that is quieter than Patong, I did not realise just how quiet. There is nothing to be found at Cape Panwa. Made me feel captive to the hotel room.
This location is probably best for honeymooners.
It is not really a good family destination unless you want your kids screaming how bored they are.
Nick
4/10 不太好
真實旅客
2012 年 2 月 17 日
喜歡:整潔度和客房舒適度
不喜歡:員工素質
little far from main town
staff do not know how to speak english hotel staff need to learn english
真實旅客
4/10 不太好
Мария
2012 年 2 月 17 日
喜歡:整潔度和客房舒適度
испорченный отдых или философское отношение
Большие просторные удобные номера Не помешал бы косметический ремонт Дружелюбный персонал Улыбаются соглашаются (до поры) но ничего не делают Начнешь настаивать перестают улыбаться но все равно не делают Пляж грязный Мусор окурки Лежаки столики грязные Муравьи осы пчелы Никто за этим не следит Бесплатный транспорт - это убитый тук-тук который приезжает когда получится Он нужен чтобы попасть на пляж или набережную с ресторанчиками так как возле отеля ничего нет В результате теряешь массу времени так как он никогда вовремя не приезжает и не уезжает Завтрак приличный но за пол часа до окончания перестают подкладывать некоторые блюда Кондиционеры еле работают Вентиляторы половина сломаны Жара в столовке жуткая но тайцы улыбаются и от этого становится легче
Долго можно перечислять всякие мелкие недочеты типа пляжные полотенца будут после обеда Главное в каком настроении вы туда приедете Если в филосовском тогда в этом отеле ждет вас умиротворение Если в критическом то подумайте нужно ли вам это
Мария
6/10 一般般
真實旅客
2012 年 2 月 10 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
The bad things are no free wifi, not so many choice for the breakfast.
真實旅客
10/10 有夠讚
Anna,Lund
2012 年 1 月 14 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice hotel. We had a very nice apartment nice furnitured. They have a free shuttle to their very beatiful private beach. The best hotel in all our trip. Good service with both pooltowels and beachtowels at the spot.