Really so much disappointed with the service and arrangement of the hotel, this is totally not designed for non-Vietnamese, all staffs are UNABLE to speak English by just ignored us even we are standing exactly infront of the front desk for check in / out.
Finally one staff check in for us, but she even didn’t look at us for 1 second and kept showing her annoying face to us during the whole check in process.
We are so disappointed with the arrangements and most of the signage are in Vietnamese.
It is quite unacceptable for a five star resort to serve tourist like this, we even spent an hour to travel from Hanoi to the hotel to relax. Turnout it is a real unforgettable experience.
We will never coming back again and not recommend non Vietnam speaking people to go.
Chung Yan
於 2019 年 3 月住了 1 晚
10/10 有夠讚
YongWook
2024 年 6 月 21 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
YongWook
於 2024 年 6 月住了 1 晚
2/10 很糟糕
SUNGHYUN
2024 年 4 月 18 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
관리안됨
호텔에서 새벽에 전화해서 놀람. 매니저가 추가 비용 요구함. 매니저가 하노이에 있어서 관리가 안됨
SUNGHYUN
於 2024 年 4 月住了 1 晚
8/10 不錯哦
SEJIN
2023 年 5 月 10 日
SEJIN
於 2023 年 5 月住了 2 晚
10/10 有夠讚
Minyoung
親子旅遊
2023 年 5 月 5 日
喜歡:員工素質、設施服務和住宿環境和硬體
많은 나무들로 인한 상쾌한 공기
Minyoung
於 2023 年 4 月住了 1 晚
4/10 不太好
Tran
家庭旅遊
2023 年 3 月 25 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Không nên đặt phòng kèm combo dịch vụ
Mình đặt phòng loại combo kèm dịch vụ jacuzi kiểu Hàn Quốc. Tiền thì thanh toán loại có dịch vụ này nhưng đến nơi khách sạn nói không có. Chả biết lỗi tại khách sạn hay tại expedia nữa.
Tran
於 2023 年 2 月住了 1 晚
6/10 一般般
真實旅客
親子旅遊
2020 年 12 月 30 日
Googleマップに表示されているホテルの位置は間違っています。
真實旅客
於 2020 年 12 月住了 1 晚
6/10 一般般
JIN AH
家庭旅遊
2020 年 8 月 3 日
喜歡:客房舒適度
JIN AH
於 2020 年 7 月住了 2 晚
10/10 有夠讚
Allen,Hung yen
情侶出遊
2020 年 6 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful Property great breakfast ideal for family