Bandai-Asahi National Park Tours

I booked this trip around six months ago, and at the time I was told that the accommodation would have a staffed reception. Unfortunately, by the time I arrived, this had changed. I stayed for seven days and six nights, and during that time we weren’t given enough bath towels. This meant we had to wash the used ones ourselves, but there wasn’t really enough laundry detergent provided for us to do so properly. When I made the booking, I was also assured that luggage storage would be available after check-out. Sadly, because the place has now moved to a completely contactless system, this service was no longer offered. In the end, we had to pay for external luggage storage instead. If you’re planning to cook during your stay, it’s worth checking in advance whether the kitchen has the basics you need. You may need to ask specifically about things like knives, spatulas, and ladles, as these weren’t fully provided.

Clean. Friendly and Helpful staff. Thank you.

Overall, the accommodation was very good. We stayed 13 nights in a junior suite. Plus points, the kitchenette, as we can make simple meals, especially breakfast. We also like the washing machine and dryer in the room. My favorite was actually the Dyson hairdryer. Ways to improve: there is no phone in the room. We have to physically go down to the front reception for requests, very inconvenient and not all staff speak English well. Pillows were thin and small. We were not allowed early check-in but another guest got early check-in. Inconsistent.