2 outdoor pools, open 7:00 AM to 7:00 PM, sun loungers
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Reviews of Mövenpick Resort Waverly Phu Quoc

5 out of 5
Mövenpick Resort Waverly Phu Quoc
Group 1, Ong Lang Hamlet, Cua Duong Village, Phu Quoc, Kien Giang

Reviews

8.4

Very Good

Rating 10 - Excellent. 54 out of 91 reviews" "
Rating 8 - Good. 20 out of 91 reviews" "
Rating 6 - Okay. 5 out of 91 reviews" "
Rating 4 - Poor. 5 out of 91 reviews" "
Rating 2 - Terrible. 7 out of 91 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brian, Ewa Beach

Stayed 5 nights in Apr 2024

10/10 Excellent

Tuyen, Stratford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024
Response from Linh on 2024/2/7
Dear Tuyen,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Toren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay have booked to go back again
Stayed 8 nights in Jan 2024
Response from Linh on 2024/2/7
Dear Toren,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again thank you for choosing Movenpick, and we look forward to see you soon on your upcoming visit. Kind regards,Linh DinhSr. Guest Experience Manager

4/10 Poor

Anne

Traveled with family
Disliked: Cleanliness, staff & service
Many issues
We spent over two weeks at the hotel, and were unhappy about many aspects of this hotel. While we enjoyed the nice beach and spacious room, the hotel fell short and desperately needs oversight. Service: The hotel is understaffed (the stressed current staff express frequently that there are not enough people). -Repeatedly rooms not cleaned after 5:00 pm even when we’ve hung the ‘make up room’ sign at 8:00 am. -Staff are not trained properly, for example, they repeatedly bring food we ordered at the beachside with no silverware or napkins. Pasta carbonara with your fingers, anyone? -Beachside tables never wiped clean -Not enough sun beds for guests -Pool water filthy with debris, cloudy water, foam -In-room dishes appear to be put back dirty -Dirty dishes outside rooms for multiple days -Waiter dropped tongs on floor at breakfast and put back on food counter -Towels in room delivered with filth folded inside -Each room gets four 450 ml bottles of water each day. Maximum. Noise: We booked an ocean view room so we can relax on the balcony and listen to the sea after a day of swimming. Almost every night, there’s an event between the rooms and the ocean, blasting the sound at full volume. Location: This hotel appears to have been built near a garbage dump, and we are assaulted daily with the reeking smell of rotting garbage. General manager: Obstinate and defensive and utterly impossible to speak with. We are seasoned travelers, I can safely tell you to avoid this place
Filthy pool with slimy foam
This was inside a ‘clean’ towel in our room
Dishes left outside for days
Stayed 13 nights in Dec 2023
Response from Linh on 2024/1/25
Dear Anne,We appreciate the time you took to share detailed feedback on your recent stay with us.We deeply regret that your overall experience did not meet your expectations, and we acknowledge the concerns you raised on various matters. We sincerely apologize for any inconvenience caused and would like to take this opportunity to address your concerns.We understand the challenges posed by increased guest numbers during peak seasons like Christmas and New Year and are committed to continuous improvement. Our resort, located in a secluded setting, operates in collaboration with young interns preparing for their future careers. While the majority of our customers support this initiative, we recognize the need to address challenges and enhance the overall guest experience.We sincerely apologize for any inconvenience caused by the occasional unpleasant smell in the serene environment. The hotel is actively working with local authorities to find a solution and ensure a more pleasant environment on the island.As a family resort dedicated to providing a delightful experience for guests and their loved ones, especially during holidays, we prioritize advertising our entertainment program. We regret that the offered entertainment did not align with your preferences, despite its positive reception by the majority of our guests.The General Manager is always eager to meet and listen to our customers. He acknowledges any previous defensiveness and regrets any perceived aggression during your previous encounter. While it is unfortunate that there was a perception of aggression, we agree that such instances should be avoided.We appreciate your patience and understandingKind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Tamriko

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities at the resort, swimming pools are great, the beach is beautiful. Our suite was pretty nice. Two restaurants at the resort, food was limited and also gave our whole family food poisoning.
Stayed 3 nights in Jan 2024
Response from Linh on 2024/1/12
Thank you for sharing your feedback about your recent stay at our resort. We are delighted to hear that you found our facilities. We strive to provide a comfortable and enjoyable experience for all our guests.However, we are deeply concerned to learn about the issues you encountered with the food at our restaurants, and we sincerely apologize for any inconvenience or discomfort this may have caused your family. Your health and well-being are of the utmost importance to us.We take this matter seriously and will investigate the reported incident promptly.If there is anything specific you would like us to address or if you require further assistance, please do not hesitate to reach out to our team. We look forward to the possibility of welcoming you back in the future.Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

Adryene, Missouri City

Traveled with family
Liked: Cleanliness, staff & service, amenities
Not 5 STAR I spent almost 2k for 2 rooms, for that amount I expect a better room Room: bathroom door will not close shut, looks like the room had flooded in the past and made the wooden door swell, therefore the door would not shut closed. Half of the outlets did not work Bathroom shower water leaked everywhere; poor shower floor design, shower floor higher than the bathroom floor. Airport pickup: could not use since it runs every 2 hrs and due to our flights time, we would have to wait. So we had to pay for Grab round trip ourselves for airport transfers. Restaurant: Although it was not busy, there is only one restaurant and understaffed for dinner. the service we soooo slow. We waited almost an hour for our food. They didn’t even bring our egg rolls. Otherwise, Daily free breakfast buffet was the best and our highlight of the day. Housekeeping: we came back one day, and the room was not made. She apologized and we left so it could be cleaned Beach: not enough beach loungers for the amount of people at the hotel. We had to lie on the grass near the beach.
Stayed 4 nights in Dec 2023
Response from Linh on 2023/12/31
Dear Adryene, Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences and disappointments you encountered during your stay. Your feedback is invaluable and helps us address areas for improvement.We deeply regret the issues you faced with the room conditions and the bathroom door, which impacted your comfort. Our team is already looking into these concerns to ensure they are promptly resolved to prevent such occurrences in the future.Please know that your feedback has been shared with our team to enhance our dining experience and improve service efficiency.We appreciate your highlighting the positive aspects, notably our breakfast buffet. We're pleased to hear it was a highlight during your stay.We greatly value your feedback, as it guides us in our pursuit of providing exceptional experiences. We look forward to welcoming you back during a quieter season in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but can be improved.
Excellent and very comfortable stay at Movenpick Waverly. Room is big and clean with great views of the ocean especially at sunset. Breakfast spread was superb. Beach was private and clean though the waters are not as clear and blue like Maldives or Krabi. They need to improve on their checking out process where they needed 10 mins to check the room but didn’t inform you when it was done. Had to check in with the counter staff again to complete the check out process. Mildly frustrating if you have a flight to catch with their slow process. Also my room TV was not working. Got the hotel maintenance guys in but they couldn’t fix it. Had to live without TV for that few days. Overall, it is a great hotel which I would still highly recommend to everyone.
Hotel lobby with Christmas decorations.
Sunset view
Great gym workout
Entrance
Stayed 3 nights in Dec 2023
Response from Linh on 2023/12/26
Dear Alan,We genuinely appreciate you taking the time to share your feedback with us. Constructive feedback like yours is invaluable as it helps us enhance our service standards and recognize our strengths. Your input will be shared with our team to ensure we work on the areas needing improvement and maintain the aspects we excel in. Once again, thank you for choosing to stay at our resort, we look forward to welcoming you back again in the future for another memorable stay. Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Jacky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Linh on 2023/12/21
Dear Jacky,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

4/10 Poor

ahmed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, clean, nice nice rooms, clean toilet, gorgeous view. The first problem is the food for breakfast there is nothing to eat, but there are eggs and bread, everything else is spread out throughout the restaurant, not very tasty. The waiters work well, very attentive. The food for dinner is also not very tasty. The second big note about the hotel is that the hotel’s beach has huge natural waves and it’s impossible to swim in the ocean now. We chose a hotel with a pool overlooking the ocean. Upon arrival we received a message that the pool was closed for service. The hotel refused our request to return the money for the reservation. . As a result, every day there is noisy work at the pool with a bunch of workers, you can’t swim in the ocean! This is not the correct work of the hotel administration!!!!!! and reconsider the breakfasts, this is not the breakfast of a 5 star hotel!!!!!!
Stayed 5 nights in Sep 2023
Response from Linh on 2023/10/3
Dear Ahmed,Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced during your recent stay. We appreciate your comments and would like to address your concerns.Regarding our breakfast offerings, we take pride in offering a wide range of options to cater to different preferences which includes a live egg station, a dedicated healthy and vegetarian corner, as well as a selection of up to six different hot dishes, among other choices. We regret that our variety of options did not meet your expectations. To ensure the safety of our customers, we undertook a comprehensive 4 days maintenance process for our swimming pool. During this period, we provided our guests with access to the Residence swimming pool as an alternative. Additionally, we offered an extra discount on food and beverages during this inconvenience. We apologize for any disruption this may have caused and appreciate your understanding.We sincerely hope that this incident does not overshadow the overall experience of your visit in our resort. Kind regardsLinh DinhSr. Guest Experience Manager

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly with activities and play centre Close to theme parks and the safari Great food and drinks Awesome pool Good service and clean
Stayed 4 nights in Aug 2023
Response from Linh on 2023/9/7
Dear Monica,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Ngoc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my vacation here at Movenpick. The room was spectacular and very good service. Great morning breakfast buffet. Very beautiful view of the pool and the beach. Only downside is poor draining system, every time I shower the water would flood the bathroom and I have to wait for it to slowly drain.
Response from Linh on 2023/8/31
Dear Ngoc,Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing wellOnce again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Andrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Linh on 2023/4/20
Dear Andrius,Thank you for taking your time to rate for us, it is wonderful to see your positive rating and we hope that your stay was enjoyable.Once again thank you for choosing Movenpick as your holiday destination, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2023
Response from Linh on 2023/2/16
Dear Kevin,Thank you so much for taking your time to rate for us. I hope your stay at Movenpick has been a good one. It was such a pleasure to have you staying with us.Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked out two days early because the property and service was so bad. No working wi fi, closed main restaurant, not all lights are even on in the hotel. This place should not even be open for business. No working in room phone. Worn out electrical sockets. No electric socket near the bed. I can go on an on.. other people during my stay also left early. In Asia they dint follow rules like USA.. Could truly be a health hazard staying here..

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An isolated oasis
Fantastic resort with various pools and direct access to beachfront. Breakfast buffet was a big spread with variety of quality western and traditional Vietnamese dishes. The Coco Loco cocktail is a must try. My only issue were with the reusable flip flops provided in the room that appeared dirty. I know it’s not eco-friendly but I do prefer the hygienic option of disposable slippers.
Stayed 3 nights in Nov 2022
Response from Linh on 2022/12/5
Dear Valued Guest,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future!Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Tuyet-Anh

Stayed 2 nights in Oct 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Movenpick was excellent, great set up, fantastic beach, excellent room and food. Expedia was amazing, they were able to switch my property from the Shell’s which was not as I expected. Most everything was closed and the beach was unkept and not easy to swim, all rocky.
Stayed 3 nights in Oct 2022
Response from Linh on 2022/10/18
Dear Craig,Thank you for taking your time to share with us such a wonderful comment about our beautiful resort. We are delighted to know that you have enjoyed our facilities as well as our cuisines. It was our pleasure to have you staying with Movenpick family, we look forward to welcoming you back again in the future. Kind regards,Linh DinhGuest Experience Manager

8/10 Good

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022
Response from Linh on 2022/8/10
Dear Naomi, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future! Kind regards, Linh Dinh Guest Experience Manager

10/10 Excellent

Mindy, Algonquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professionally.I will be back in future !
Stayed 2 nights in Jun 2022
Response from Linh on 2022/6/16
Dear Mindy, We are very pleased to receive your recent feedback. We appreciate that you took the time to share your experience with us. We are delighted to know you have a wonderful stay with us. We look forward to welcoming you back again in the future. Kind regards, Linh Dinh Guest Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Linh on 2022/6/16
Dear Valued Guest, Thank you for taking your time to rate for us. We hope you have had an enjoyable stay with us. Thank you again for choosing to stay with us and we look forward to welcoming you back with us again soon. Kind regards, Linh Dinh Guest Experience Manager

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing. Excellent facilities. Also, a world class spa named Elements. Do yourself a favor and get a message at this spa. You will be very glad you did.
Stayed 4 nights in Apr 2022
Response from Linh on 2022/4/24
Dear Roger, Thank you for taking your time to share with us your experience. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again, thank you for choosing us, we look forward to welcoming you back soon Sincerely

4/10 Poor

Bruce

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not worth it
Don’t stay in Suite 1325. Every hour the A/C was pounding loudly like someone at the door. Front desk said they’re look into the matter but no resolution. Declined change of suite in the other wing because view wasn’t nice. Urine smell coming from shower drain. No room slippers. Very disappointed as this is supposed to be a 5 star hotel.
Stayed 3 nights in Feb 2022
Response from Linh on 2022/2/11
Dear Mr. Bruce, Thank you for taking your time to share with us about your experience from your last visit. We are regretted to hear about your experience, and please accept our sincerest apologies for the inconvenience caused during your stay. Your feedback will be shared to related department for improvement. We are continuously striving to enhance our customer service. We do hope to have a chance to welcome you back again. Thank you Sincerely, Linh Dinh Guest Experience Manager

2/10 Terrible

Takayuki

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2022

10/10 Excellent

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities
Good . I’ll be back in future
Stayed 3 nights in Jan 2022
Response from Linh on 2022/1/11
Dear Nguyen, Thank you for taking your time in writing us your positive feedback. We are glad to know that you have had a wonderful time staying with us. We look forward to welcoming you back again soon. Kind regards, Linh Dinh Guest Experience Manager

8/10 Good

Se Yeol

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Trung Nguyen on 2022/1/4
Dear Valued Guest, Thank you very much for sharing your experience at Movenpick Resort Waverly Phu Quoc. We are glad to learn that you had a good stay. That motives us to strive continuously to enhance our resort facilities and customer service. We look forward to welcoming you again soon. Kind regards, Trung Nguyen Front Office Manager

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue
Fantastic venue with an amazing beach and pool. Hotel was extremely clean and the staff very friendly. We loved our stay here and would highly recommend.
Stayed 2 nights in Oct 2021
Response from Trung Nguyen on 2021/11/5
Dear Mr. Stephen, Thank you very much for your time to share experience at Movenpick Resort Waverly Phu Quoc. We are very happy to learn that you had a good stay, satisfied with customer service, beach and pool. That motivates us to strive continuously to enhance our facility and service. We look forward to welcoming you again soon. Best regards, Trung Nguyen Front Office Manager

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic venue
Amazing views to watch the sun going down. Beautiful beach and fantastic facilities. The staff are truely friendly throughout from the gardiners to the waiters and cleaners. The place was spotless and proved to be a magical break. Thank you very much.
Stayed 1 night in Nov 2021
Response from Trung Nguyen on 2021/11/5
Dear Mr. Stephen, We would like to thank you for sharing your review at Mövenpick Resort Waverly Phu Quoc. We are happy to know that you had an enjoyable stay. That motivates us to strive continuously to improve our customer service and facility. We look forward to welcoming you soon. Best regards, Trung Nguyen Front Office Manager

8/10 Good

thanh uyen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short family trip
the staff did their utmost to make the stay fun and comfortable, but it was new years weekend and there honestly was just not enough staff. service was a bit slow, but everyone was friendly. i think v reasonable for the price
Stayed 2 nights in Dec 2020

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Ngoc Thuy Diem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WANNA GETAWAY FROM THE BUSY CITY ? Just come here!
Perfect in every its way ! Worth every penny ! Definitely come back soon !!!
Stayed 2 nights in Sep 2020
Response from C Clayton on 2020/9/21
Thank you very much for your awesome review! We are pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon :-)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For retreat
Very comfortable and tranquil destination for retreat. There are a lot of activities in a day and you will not get boring
Stayed 2 nights in Jun 2020
Response from C Clayton on 2020/7/14
Thank you for your great review. We have an awesome activities team and they work very hard to keep everyone entertained! We hope to be able to welcome you back again sometime soon.

10/10 Excellent

Jacky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was extremly good. Everything you wish for was there and very tastful. Also the interiour was very nice with a wonderful view at the beach from our room. The people who work there are also very sweet. Very good place to stay there. Thanks
Stayed 8 nights in Mar 2024
Response from Linh on 2024/3/13
Dear Jacky,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at our resort, we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

cheuk yan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Linh on 2024/1/17
Dear cheuk,Thank you for taking the time to provide us with a positive rating. Your feedback is greatly appreciated, and we hope your entire stay was enjoyable. Your insights help us understand what we're doing right and where we can further enhance our services. We are here to ensure that your next experience exceeds your expectations. Once again, thank you for choosing Movenpick. We look forward to welcoming you back again in the future.Kind regards,Linh DinhSr. Guest Experience Manager

6/10 Okay

heejin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
pros and cons
good view, kind people but very bad smell in toilet
Stayed 3 nights in Dec 2023
Response from Linh on 2024/1/12
Dear heejin,We genuinely appreciate you taking the time to share your feedback with us. Constructive feedback like yours is invaluable as it helps us enhance our service standards and recognize our strengths. Your input will be shared with our team to ensure we work on the areas needing improvement and maintain the aspects we excel in. Once again thank you for choosing to stay at our resort, we look forward to welcoming you back again soon.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Linh on 2024/1/12
Dear Johan,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Fenella

Stayed 3 nights in Dec 2023
Response from Linh on 2023/12/31
Dear Fenella,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

WANG

Stayed 3 nights in Sep 2023
Response from Linh on 2023/10/3
Dear Wang,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Thanh

Stayed 4 nights in Sep 2023
Response from Linh on 2023/9/22
Dear Thanh,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

hye jung

Stayed 2 nights in Aug 2023
Response from Linh on 2023/9/7
Dear hye jung,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
뭔가 아쉬운...
가성비는 좋으나 방음이 안되었습니다.
Stayed 2 nights in Aug 2023
Response from Linh on 2023/9/7
Dear Value Guest,Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well. Once again thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Linh on 2023/8/29
Dear Ngoc,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

SHENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
泳池水質偏濁，池底還有砂子，要改善，其他都很好
Stayed 2 nights in Jul 2023
Response from Linh on 2023/7/12
Dear SHENG,Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well.Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon in the future. Kind regards,Linh DinhGuest Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족스러운 모벤픽.
모벤픽은 우리 가족의 푸꾸옥 첫 호텔이였다. 깔끔했고 몇가지의 프로그램은 정말 만족도를 높이는데 있어 도움이 되었다. 하지만. 초콜릿 아워에 실내에서 흡연을 하는 일부 투숙객을 제지하지 않는 모습은 조금 아쉬움으로 남는다. 실내 흡연을 하는 투숙객의 매너 문제지만 호텔의 규칙에 대한 부분이 다소 약한게 아닐까? 라는 생각이 든다. 북부쪽 여행을 계획한다면 다시 갈의사는 있다
Stayed 2 nights in May 2023
Response from Linh on 2023/6/7
Dear Value guest,Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well. Rest assured that your feedback will be used constructively to prevent a recurrence of this nature in the future.Once again thank you for choosing to stay at Movenpick, and we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Won Young

Stayed 2 nights in May 2023
Response from Linh on 2023/6/21
Dear Won Young,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again, thank you for choosing to stay at Movenpick and we look forward to welcoming you back again in the future.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Tomoyo

Stayed 2 nights in Apr 2023
Response from Linh on 2023/5/22
Dear Tomoyo,Thank you for taking your time to rate for us, it is wonderful to see your positive rating and we hope that your stay was enjoyable.Once again thank you for choosing Movenpick as your holiday destination, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

HWA YEON

Stayed 2 nights in Jan 2023
Response from Linh on 2023/4/14
Dear HWA YEON,Thank you for taking your time to rate for us, we are glad to see your positive rating and hope you had an enjoyable stay at Movenpick. We look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
There were not many people and it's very quiet and slow. The staffs here were super friendly, the seimming pools were great, the bar by the pool was great. The only pity was there were no water facilities such as kayak or SUP, and there were no shower caps and cotton swabs in the room.
Stayed 2 nights in Mar 2023
Response from Linh on 2023/4/10
Dear Valued Guest,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We love here so much ! It's really quiet and slow. The swimming pools and the bar next to the pool are awesome. The bed is super comfortable. We had a great time here and didn't want to leave.
Stayed 1 night in Mar 2023
Response from Linh on 2023/4/10
Dear Valued Guest,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager

8/10 Good

HEAYOUNG

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Linh on 2023/4/10
Dear HEAYOUNG,Thank you for taking time to rate for us, we are glad to see your positive rating and hope everything went well with your stay.We hope to have the chance welcoming you back again soon in the futureKind regardsLinh DinhGuest Experience Manager

10/10 Excellent

Woo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Linh on 2023/3/29
Dear Woo,Thank you for taking the time to rate for us, we hope that your stay has been a great experience.Once again thank you for choosing to stay at Movenpick. We hope to welcoming you back on your future stay.Kind regards,Linh DinhGuest Experience Manager