Back story: Stayed here in May. Was treated so much like a piece of sh*t I considered just laying down in the front yard. One employee tried to make it better and largely succeeded. But of course now second time, shame on me, but now the fuse is shorter.
Drove into Phoenix from Las Vegas. As I drove, an email pops in – “you know, you can use our app to check in before you get here. Oh so easy.” At a gas stop in Flagstaff, I log in to the app. Cannot check in. Call the front desk of Salt River. “Sure you can.” “Walk me thru it, please.” “Oops. Well maybe it’s because your phone is old.” “It’s 3 weeks new.” “I don’t handle these problems, actually. Let me put you in touch with who does.” **Transfers me to the national reservations desk. They know NOTHING.** They transfer me back to Salt River. New person. “OF COURSE you can’t check in from the app!!!” “Your email says you can.” “Well, you can’t.” Gee what swell people.
Arrive after 4 PM, which is check in time. “Let me see if your room is ready.” “Well, it’s 9:30 PM I certainly hope so.” Yay! Room is ready. Once in: shower has a metal pan that covers the drain hole. It is located directly under the leaking, dripping showerhead, making a sound equivalent to Bad Santa banging a soup ladle on an empty pot to annoy The Kid. The toilet seat is loose and wiggles, and the wingnuts underneath are broken and cannot be tightened. I'm done with this horrible uninformed rude snotty treatment. Back to Hilton Canopy!