書桌、隔音、熨斗/熨衣板、免費搖籃/嬰兒床

鳳凰城機場希爾頓花園飯店的評分

3 out of 5
鳳凰城機場希爾頓花園飯店
3422 E Elwood At University, Phoenix, AZ

評論

8.6

有夠讚

10 分,有夠讚;1001 則評論中有 573 則" "
8 分,不錯哦;1001 則評論中有 265 則" "
6 分,一般般;1001 則評論中有 88 則" "
4 分,不太好;1001 則評論中有 35 則" "
2 分,很糟糕;1001 則評論中有 40 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Nancy

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was great for the one night we were there, but noise was an issue due to the area and no close dining options. We ate at the property and the food was excellent though.
於 2024 年 5 月住了 1 晚
Melinda 於 2024年5月14日回覆
We are happy to hear that you were able to enjoy our wonderful restaurant. We hope that you have the opportunity to come back again soon!

6/10 一般般

ladonna

情侶出遊
不喜歡:整潔度和設施服務
The water had a strange smell to it when I was taking a shower and when I was brushing my teeth, I’m not sure how to describe it but possibly the pipes are dirty. When they first checked in, they put me on the first floor. The room door was obviously broken into, the lock was broken so I asked him to move me to a different room which they did.
於 2024 年 5 月住了 1 晚
Melinda 於 2024年5月14日回覆
We are sorry to hear about your experience when checking in, however we are glad that we were able to change the rooms quickly for you. We hope that you come back and stay with us again!

10/10 有夠讚

Andy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the property was visually pleasing, comfortable and the staff friendly and helpful. would definitely stay there again and recommend it to others.
於 2024 年 5 月住了 1 晚
Kassandra 於 2024年5月11日回覆
Hello Andy, I'm glad you found the property visually pleasing and comfortable! It's wonderful to hear that the staff were friendly and helpful too. Sounds like you had a great experience overall. Thanks for sharing your feedback.

10/10 有夠讚

Marie

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The check-in process was quick and easy and our room was very nice.
於 2024 年 5 月住了 1 晚
Kassandra 於 2024年5月11日回覆
Thank you Marie, It's wonderful to hear that you thought that the check-in process was quick and easy. Sounds like you had a great experience overall. Thanks for sharing your feedback

10/10 有夠讚

Lisa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Very nice room. Clean and quiet
於 2024 年 5 月住了 1 晚
Kassandra B. 於 2024年5月16日回覆
Thank you Lisa for taking the time to leave us a review. We are glad that you found our staff to be friendly. We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again!

8/10 不錯哦

Tammy

商務旅客, 親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The property was very quiet and clean.
於 2024 年 5 月住了 1 晚
Kassandra 於 2024年5月11日回覆
Hello Tammy, thank you for taking the time to leave us a review. We are glad that you found our property to be quiet and clean.

2/10 很糟糕

Shirley

家庭旅遊
不喜歡:員工素質
On April 23, 2024 check-in was a complete nightmare! The front desk "manager" was unable to check in my husband since I made the reservation (I'm Gold HH member) and my travel plans changed and I was overseas. It was past midnight in Europe and I had no cell service. My husband had to call me via WhatsApp. The "manager", Cassandra Garcia, would not let me give permission for him to check in. I was tired and angry and asked for the GM of the hotel. She refused AND asked me to not yell at her. ANGER OVERLOAD! She told me to go to Expedia to add my husband's name to our room. Expedia had the reservation locked! I had no cell phone to call Expedia. MORE FRUSTRATION. Finally a chatbot got me to an Expedia person who put me on hold to add his name. I called my husband back via WhatsApp and the inept manager checked him in. I don't like this "policy" at all. I'll get better service at Sheraton or Marriott!
於 2024 年 4 月住了 1 晚
Kassandra 於 2024年5月11日回覆
Hello Shirley,We sincerely apologize for any inconvenience you experienced during your recent stay. Providing exceptional customer service and ensuring your security are our top priorities. When discrepancies arise, such as a mismatched name on a reservation, we must take extra precautions to safeguard your well-being and the integrity of our accommodations.Please understand that these measures are in place to protect both you and our other guests. In cases like yours, where adjustments are necessary, we may need to coordinate with the website representative through whom you made your booking to make necessary modifications. Rest assured, every action we take is with your best interests in mind.We truly value your understanding and patience in this matter. Your comfort and safety remain our utmost concern, and we appreciate your cooperation.

10/10 有夠讚

faith

情侶出遊
喜歡:整潔度
I didn’t like that I was going to be charged $50 to check in before 3PM. We were there around 2:15, not very kind
於 2024 年 5 月住了 1 晚
Kassandra 於 2024年5月4日回覆
Hello Faith, thank you so much for leaving us a review. We apologize that you were prompted to pay an additional fee for an early check-in. For next time, call the hotel directly and we will be able to give you a more better update to when your room will be ready without a charge.

10/10 有夠讚

Nancy,Littleton

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s a quiet place and well staffed. A good nights stay.
於 2024 年 5 月住了 1 晚
Kassandra 於 2024年5月2日回覆
Hello Nancy, Thank you for taking the time for leaving us a review. We are glad that you found our place quiet. Thank you for allowing us to accommodate you.

10/10 有夠讚

april,Idaho Falls

喜歡:整潔度
Good clean rooms
於 2024 年 4 月住了 1 晚
Kassandra 於 2024年5月1日回覆
Thank you so much for leaving us a great review, we are glad that you thought our room to be clean. Thank you so much for staying with us.

8/10 不錯哦

Melody

喜歡:整潔度、員工素質和住宿環境和硬體
I did realize there was a fee to check in early but other than that it was all good.
於 2024 年 4 月住了 1 晚
Kassandra 於 2024年4月30日回覆
Thank you so much Melody for leaving a positive review. We are glad that you find our hotel a good place to accommodate your stay in Phoenix, Arizona.

8/10 不錯哦

Domenick

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
Kassandra 於 2024年4月30日回覆
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 有夠讚

Dr. Carmen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenience and close to airport with transportation
於 2024 年 4 月住了 1 晚
Kassandra 於 2024年4月22日回覆
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

2/10 很糟糕

James

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Front desk staff on Sunday morning was horrible and that is all it takes. All future stays will be at Marriott properties.
於 2024 年 4 月住了 1 晚
Kassandra 於 2024年4月15日回覆
We apologize for the unpleasant experience you had with our front desk staff. Your feedback is important to us, and we will address the issue to ensure it doesn't happen again. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future.

10/10 有夠讚

Ira

團體旅遊, 家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The rooms were fune, but front desk seemed annoyed with being disturbed when we checked in. Food in the restaurant/bar was wonderful. Chef and staff were very accomodating with our requests.
於 2024 年 3 月住了 1 晚
Kassandra 於 2024年4月10日回覆
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

2/10 很糟糕

kathryn

不喜歡:員工素質
於 2024 年 4 月住了 1 晚
Kassandra 於 2024年4月9日回覆
Thank you for taking the time to leave feedback. We regret to learn that your experience didn't meet your expectations. Your input is valuable to us as it guides our efforts to enhance our services.However, without specific details about your experience, it's challenging for us to address any concerns or issues you may have encountered. We kindly ask if you could provide more information so that we can better understand and rectify the situation.Please don't hesitate to reach out to us directly. We're here to listen and address any concerns you may have. Your satisfaction is important to us, and we're committed to making things right.Thank you for your understanding.

2/10 很糟糕

William

家庭旅遊
It was the worst hotel experience I have ever had. There was a 24-hour eatery adjacent to the hotel that had motorcycles coming and going for hours in the middle of the night, blasting loud music and roaring their engines. It was impossible to sleep.
於 2024 年 4 月住了 1 晚
Kassandra 於 2024年4月9日回覆
We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your feedback is incredibly valuable, and we deeply regret that the noise from the adjacent eatery disrupted your sleep. We understand how crucial a restful night's sleep is for our guests, and we are genuinely sorry for failing to provide that for you.We will address this issue with the management of the adjacent establishment to ensure that measures are taken to minimize disturbances during late hours. Additionally, we will explore solutions on our end to mitigate the impact of external noise on our guests' comfort.Please know that your comfort and satisfaction are of utmost importance to us, and we are committed to making improvements based on your feedback. We truly appreciate you bringing this matter to our attention, and we hope for the opportunity to regain your trust and provide you with a much more enjoyable stay in the future. If there's anything further we can do to address your concerns or make amends, please don't hesitate to reach out to us directly.

8/10 不錯哦

Peggy

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Arrived an hour early & couldn't get our room unless we paid $50! Either the room is ready or it's not but to charge extra is just ridiculous! Otherwise our stay was great.
於 2024 年 3 月住了 1 晚
Kassandra B. 於 2024年4月2日回覆
Hello Peggy, I am glad that you found your stay great. We apologize for the additional fees.

4/10 不太好

kathryn

不喜歡:住宿環境和硬體
Reserved two queen beds; didn’t get that. It appears if you “Reserved through a third party” there is no gaurantee you will get what you reserved.
於 2024 年 3 月住了 1 晚
Kassandra 於 2024年4月5日回覆
Hello Kathryn, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the discrepancy between your reservation and the room provided. Your feedback is important to us, and we will work to ensure better communication regarding third-party reservations in the future. Please don't hesitate to reach out to us directly if there's anything else we can assist you with.

10/10 有夠讚

Chad

喜歡:整潔度、員工素質和住宿環境和硬體
The pool could use more lounge chairs.
於 2024 年 3 月住了 1 晚
Kassandra B. 於 2024年4月2日回覆
Thank you so much for taking the time to leave us a review. We appreciate you!

2/10 很糟糕

Christopher

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
In the middle of nowhere. Not convenient too anything. Had to wait until 3 to check in. We were here 15 minutes early. Rooms were ready, but required us to pay $50 to check in since it wasn’t 3. Was a long day, and thought maybe they could be flexible. But no
於 2024 年 3 月住了 1 晚
Kassandra B. 於 2024年4月2日回覆
Hello Christopher, we are sorry that we charged additional fees for an early check-in. We always strive to give the best customer service.

10/10 有夠讚

Julie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a last minute booking and we were pleased of how simple it all was.
於 2024 年 3 月住了 1 晚
Kassandra 於 2024年3月26日回覆
Thank you so much Julie for taking the time to write us a review. We're delighted to hear that your last-minute booking went smoothly! Making your experience hassle-free is always our goal. If you need any assistance in the future, don't hesitate to reach out.

10/10 有夠讚

Josephine

於 2024 年 3 月住了 1 晚
Kassandra 於 2024年4月15日回覆
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 有夠讚

Joyce

於 2024 年 3 月住了 1 晚
Kassandra 於 2024年4月11日回覆
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

8/10 不錯哦

ANDREW

於 2024 年 3 月住了 1 晚
Kassandra 於 2024年4月11日回覆
Thank you for the fantastic 4-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 有夠讚

Ira

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were clean and comfortable. Will stay here again.
於 2024 年 3 月住了 1 晚
Melinda Rothe 於 2024年3月19日回覆
Thank you for the wonderful response. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 有夠讚

gary

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Kassandra 於 2024年3月17日回覆
Hello Gary, thank you so much for leaving us a 5-star review. We appreciate the positive feedback.

2/10 很糟糕

Jena,san francisco

情侶出遊, 寵物同遊, 商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
When we were walking through the Phoenix airport after arriving, I got a phone call that they had “unexpected stays“ and therefore were shuttling us off to their “sister property“ which is the the Holiday Inn next-door and that that they had “arranged “ for us to stay there. We had to go to the Hilton to get the paper to go to the Holiday Inn and when we got to the Holiday and they had no idea what we were talking about. However, in the end, it was fine we stayed at the Holiday Inn, which was subpar but fine. I am not sure what kind of scam this is, but it was very disappointing and I would not book there again.
於 2024 年 3 月住了 1 晚
Kassandra B. 於 2024年3月15日回覆
I'm sorry to hear about your disappointing experience for this matter. It sounds like quite the ordeal with the unexpected stay arrangements. If you need assistance with anything related to your stay or have further concerns, feel free to reach out.

10/10 有夠讚

Jeffrey

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay and friendly staff. Food at the restaurant on site was very good.
於 2024 年 3 月住了 2 晚
Kassandra B 於 2024年3月12日回覆
Dear Jeffrey, Thank you very much for your kind words! We're delighted to hear that you had a nice stay with us and that you found our staff to be friendly. Providing exceptional service is always our top priority.It's wonderful to know that you enjoyed the food at our on-site restaurant. We strive to offer delicious meals prepared with care and attention to detail, so it's rewarding to hear that you found it to be very good.Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

2/10 很糟糕

Gustavo

於 2024 年 3 月住了 1 晚
Kassandra B 於 2024年4月2日回覆
We are sorry that your stay felt short. If there is anything in specific that you would like to discuss I will be more than happy to reach out. Thank you!

4/10 不太好

Laida

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Kassandra B. 於 2024年3月5日回覆
Thank you for taking the time to leave us feedback. We value all input from our customers, and your rating helps us understand areas where we can improve. If there are any specific aspects of your experience that you feel we could enhance or address, please don't hesitate to reach out to us directly. We're committed to continually improving our service and ensuring that all our customers have a positive experience. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.

10/10 有夠讚

Linda

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay! Great amenities!! Close to airport!
於 2024 年 3 月住了 1 晚
Kassandra 於 2024年3月3日回覆
Thank you, Linda! We're thrilled to hear you enjoyed your stay with us and appreciated our amenities. We pride ourselves on providing a comfortable experience, and being conveniently located near the airport adds to the convenience. We hope to welcome you back again soon!

10/10 有夠讚

John,Crestview

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Kassandra 於 2024年3月3日回覆
We greatly appreciate your positive feedback! It brings us immense joy to know that your stay was delightful. Should you require anything for your future visits, please don't hesitate to reach out. We're here to ensure your needs are met.

8/10 不錯哦

Thomas,South Windsor

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Kassandra B. 於 2024年3月1日回覆
Thank you for the fantastic 4-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 有夠讚

Steve

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean week maintained. Exceptional staff
於 2024 年 2 月住了 1 晚
Kassandra 於 2024年2月27日回覆
Hello Steve, thank you for your kind words! We're glad to hear that you found our facilities well-kept and our staff exceptional. We strive to maintain high standards and provide excellent service at all times. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 不錯哦

Gary

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We were not impressed with this hotel. The room above ours had a very squeaky floor that is very disruptive. For the price this room cost I was expecting much better quality for our money. I’m very disappointed with my decision in choosing this stay here.
於 2024 年 2 月住了 1 晚
Kassandra 於 2024年2月27日回覆
Hello Gary, we sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the squeaky floor above your room disrupted your comfort. We understand your expectations for quality, and we're sorry we fell short on this occasion. Your feedback is valuable to us, and we'll take steps to address the issue promptly. If there's anything we can do to make it up to you or improve your experience, please don't hesitate to let us know.

10/10 有夠讚

Brittany

於 2024 年 2 月住了 1 晚
Kassandra 於 2024年2月27日回覆
Thank you for taking the time to leave a review. We appreciate your feedback and are always striving to improve. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future!

6/10 一般般

David

情侶出遊
Please update the website. It states shuttles run every 5-7 minutes. No, one must call. Most importantly, turns out there are FOUR Hilton Garden Inns Phoenix Airport. We went to the wrong one. This should be clarified. Hotel staff at both places and shuttle driver were wonderful. Poor communication on the website.
於 2024 年 2 月住了 1 晚
Kassandra 於 2024年2月23日回覆
Hello David, our apologies for any confusion regarding the multiple Hilton properties in the area. Indeed, there are two Hilton Garden Inns near the airport, which is why we strongly recommend guests to call ahead when booking the shuttle to avoid any misunderstandings. I sincerely regret any inconvenience this may have caused. Rest assured, we will promptly review our website to ensure that our policies are accurately reflected. We are always make sure that the information on our website is up to date. We appreciate your feedback. Thank you for taking the time to leave us a review.

10/10 有夠讚

Craig

Great Staff!!
於 2024 年 2 月住了 1 晚
Kassandra B. 於 2024年2月21日回覆
Thank you so much for giving us an outstanding review! We are so happy that you found our staff great. Thank you for allowing us to accommodate you.

10/10 有夠讚

Barbara

於 2024 年 2 月住了 1 晚
Kassandra B. 於 2024年3月20日回覆
Thank you so much for the positive review! We are glad that you enjoyed your stay with us.

2/10 很糟糕

Jimmy

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Most of the Staff was extremely helpful Except for one front desk clerk who probably thought she could treat customers as she pleased There where plenty of rooms available at check in but she made us wait until she was ready and the gave us the room furthest from the front entrance Knowing We had our hands full with luggage
於 2024 年 2 月住了 1 晚
Kassandra 於 2024年2月16日回覆
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had. It is truly disappointing to hear that you encountered a lapse in our usual standard of service.We strive to provide exceptional service to all of our guests, and it is clear that we fell short in this instance. Please know that we take your comments seriously and will address this matter with our team to ensure that it does not happen again in the future.Please accept our sincerest apologies for any inconvenience this may have caused you.Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back as our guest in the near future.

8/10 不錯哦

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
We stayed in Room 229 and could hear someone creaking on the floor above us. It sounded like the ceiling was going to crash down. The staff was friendly and the accommodations were nice.
於 2024 年 2 月住了 1 晚
Kassandra 於 2024年2月17日回覆
Thank you for your feedback regarding your recent stay with us. We apologize for the disturbance caused by noise from the floor above. We appreciate your kind words about our friendly staff and accommodations. Your comfort is important to us, and we will work to address any noise issues to ensure a more enjoyable stay in the future.

10/10 有夠讚

Ginger,THORNTON

於 2024 年 2 月住了 1 晚
Kassandra B. 於 2024年3月20日回覆
Thank you so much for the positive review! We are glad that you enjoyed your stay with us.

10/10 有夠讚

Steve

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Kassandra B. 於 2024年2月3日回覆
Hello Steve, Thank you for taking the time to leave a review. We appreciate your feedback and are always striving to improve. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future.

10/10 有夠讚

David

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Airport Hotel
Clean spacious room.
於 2024 年 1 月住了 1 晚
HGI Phoenix Staff 於 2024年1月31日回覆
Thank you so much for the positive review David! We are so glad that you found our rooms clean and spacious. We are so glad that you picked us to accommodate your stay.

8/10 不錯哦

Luis

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very convenient for proximity to the airport.
於 2024 年 1 月住了 1 晚
HGI Phoenix Airport 於 2024年1月30日回覆
Thank you, Luis, for providing a positive review! We're delighted that you found it convenient to the airport. If there's anything else you require, please don't hesitate to let us know. Appreciate your feedback!

10/10 有夠讚

Rebecca

於 2024 年 1 月住了 1 晚
HGI Phoenix Airport 於 2024年1月23日回覆
Thank you Rebecca for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 有夠讚

Barbara

喜歡:整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 1 晚
Kassandra B. 於 2024年1月16日回覆
Hello Barbara, Thank you so much for the stellar 10-star rating! We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again.

6/10 一般般

Nichole

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Sadly not a good pick despite high star rating. Very, very loud room near the parking lot and exit door. Thin ceilings and so much noise. Bath tub had no stopper so you could not use it. The beds were very uncomfortable. The buffet was disappointing. The staff was friendly and responsive. The rooms were spacious. Definitely would not stay here again.
於 2024 年 1 月住了 1 晚
Kassandra B. 於 2024年1月9日回覆
Hello Nichole, thank you for taking the time to share your experience, and we're truly sorry to hear that your stay fell short of expectations. We deeply apologize for the issues you encountered.We appreciate your kind words about our friendly and responsive staff, as well as the spaciousness of our rooms We truly value your feedback, and we hope to have the opportunity to regain your trust in the future. Please feel free to reach out directly if there's anything else we can do to make this right for you.

10/10 有夠讚

Ken

於 2024 年 1 月住了 1 晚
HGI Phoenix Airport Staff 於 2024年1月26日回覆
Thank you Ken for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!