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Reviews of E-Z 8 Motel Phoenix Airporter

2.5 out of 5
E-Z 8 Motel Phoenix Airporter
1820 South 7th Street, Phoenix, AZ

Reviews

6.0
Rating 10 - Excellent. 240 out of 1000 reviews" "
Rating 8 - Good. 188 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 124 out of 1000 reviews" "
Rating 2 - Terrible. 287 out of 1000 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

James

Traveled with family
Disliked: Amenities, property conditions & facilities
Toilet barely worked. Water poured into bathroom from upstairs unit (although it was cleaned up quickly by staff). Didn't like the fact that ID had to be shown for each guest in the room. The whole vibe of the motel was one of unease.
Stayed 3 nights in Apr 2024
Response from Staff on 2024/4/11
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.

4/10 Poor

Tudo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Construction, bad parking, bad characters around
Stayed 1 night in Apr 2024
Response from Staff on 2024/4/9
Sorry we did not meet your expectations.

10/10 Excellent

Andi

Stayed 1 night in Apr 2024
Response from Staff on 2024/4/29
Thank you for the 5-stars! Hope to see you again soon!

4/10 Poor

DeJanee

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Staff on 2024/4/9
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.

2/10 Terrible

Blake

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable that Expedia even does business with a rat hole like this. So crime infested that an armed security guard in a flak jacket patrols the area while the Desk clerk operates behind a thick wall of bullet-proof glass. The first impression of the room they gave us was the smell of urine. Only after recovering from that did we notice that the bathroom has no door, just a curtain, and the shower and toilet are in the same stall like a prison cell. But the last straw was when I found the pair of dirty socks and men's underwear stained with feces on the floor next to the bed. By this time my girlfriend was crying. Needless to say we left the premises.
Stayed 1 night in Apr 2024
Response from Staff on 2024/4/6
We can’t find any record of you in our system and your review violates Expedia's polices so we have flagged your review for removal. If you have any questions or concerns, feel free to contact us.

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not ok…. What the heck
Stayed 1 night in Apr 2024
Response from Staff on 2024/4/6
Sorry we didn't meet your expectations.

6/10 Okay

Ruben, Henderson

Liked: Staff & service, amenities
The room was dirty, they had to change the room
Stayed 1 night in Apr 2024
Response from Staff on 2024/4/5
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are fixing it up nicely .
Stayed 1 night in Mar 2024
Response from Staff on 2024/4/3
Hi Ismael,Thank you for the 5-stars! Hope to see you again soon!

2/10 Terrible

Ben

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place stunk like cigarettes and was very unsafe, planes flying above all night, staff were fine but it’s not the best place to stay
Stayed 2 nights in Mar 2024
Response from Staff on 2024/4/3
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 Good

Alan, Mesa

Simple and clean
Stayed 1 night in Mar 2024
Response from Staff on 2024/4/3
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Diane

Disliked: Property conditions & facilities
I wasn’t allowed in the lobby and had to sign in at a window in what felt like a dangerous area. The air conditioner can’t turn on. I was told it was on the first floor. It was on the second and faced the freeway. Sink has a hole in it.
Stayed 1 night in Mar 2024
Response from Staff on 2024/3/28
We’re sorry that your experience did not match your expectations.

6/10 Okay

Jessika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on 2024/3/28
We’re sorry that your experience did not match your expectations.

2/10 Terrible

David

Liked: Staff & service, amenities, property conditions & facilities
Arived at 8pm, there was a 6 person line waiting outside the lobby, and check process was very slow. Another worker available to expedite check in is needed.
Stayed 1 night in Mar 2024
Response from EZ 8 motels on 2024/3/24
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Glory

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Drug deals happening all night in front of my door, and prostitutes hanging around every night. It’s also directly in the flight path of planes taking off. Every time I fell asleep I woke up an hour later because some drug dealer was getting in and out of his car or some women were arguing outside. I’m from Cleveland and I’ve lived in Baltimore too. Believe me when I say this is not your average cheap motel, it’s projects bad.
Stayed 1 night in Mar 2024
Response from Staff on 2024/3/27
Sorry we did not meet your expectations.

6/10 Okay

Jeff

Disliked: Property conditions & facilities
Rooms are given first come, 1rst serve...regardless of when you booked the room, Construction, mess, i will not book here again
Stayed 1 night in Mar 2024
Response from ez 8 motels on 2024/3/24
Hello Jeff, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

Sean

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down property, but seems to have good security in a crime-ridden area. The adjacent McDonalds is clean and convenient.
Stayed 2 nights in Mar 2024
Response from Staff on 2024/3/22
Sorry we did not meet your expectations.

2/10 Terrible

Kristina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One star is too much for this place! It was absolutely filthy and smelled of stale smoke. The sheets had clearly not been changed. When I asked for two sets of clean sheets (we had to beds), all that was available was a fitted sheet. The "office," which was a walk-up window, also had no clean towels (I didn't trust that the ones in the room were clean). The carpet was so stained and disgusting that I couldn't even tell what color it was. The drapes had cigarette burn holes in multiple places. There was no wifi. I barely slept and couldn't wait to get the heck out of there. Also, two detectives were there when I went to ask for sheets...
Stayed 1 night in Mar 2024
Response from Staff on 2024/3/16
Sorry we did not meet your expectation's.

2/10 Terrible

Kenneth

Traveled with pets
Disliked: Cleanliness, staff & service, amenities
They should pay big money for people to stay there.
Response from Staff on 2024/3/13
We’re sorry that your experience did not match your expectations.

2/10 Terrible

Justin

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Staff on 2024/3/13
We’re sorry that your experience did not match your expectations.

6/10 Okay

HIROBUMI

Disliked: Amenities
It’s very convenient for public bus route and minutes to heart of Phoenix downtown.
Stayed 2 nights in Mar 2024
Response from Staff on 2024/3/7
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Guilherme

Stayed 1 night in Mar 2024
Response from Staff on 2024/3/28
We’re sorry that your experience did not match your expectations.

4/10 Poor

Janet

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay here again, needs lots of maintenance. The chairs were dirty, shower curtain failing off, no shampoo, no hair dryer, furniture drawers can't open, cracks In mosaic floor in bathroom, tears in carpet, cracks in walls, shower faucet leaking.
Stayed 1 night in Mar 2024
Response from Staff on 2024/3/6
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon

4/10 Poor

Nicole, Tucson

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was difficult to find, signage is not good, there were crackheads wandering all over the property. The rooms are incredibly outdated (tube TVs), few outlets, and very limited linens (bath towels and blankets). I went in with low expectations and was still surprised and disappointed. If this had been like $60 a night and they advertised rentals by the hour, I might have expected this place. Could have been worse though, and we were only there one night and didn't get bed bugs or anything, so if you're desperate and just need a place to sleep, this gets the job done.
Stayed 1 night in Feb 2024
Response from Staff on 2024/3/4
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Staff on 2024/3/1
Thank you for the 5-stars! Hope to see you again soon!

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was in the ghetto part of town and it was super sketchy also there cockroaches in our room and the tv didn’t work
Stayed 4 nights in Feb 2024
Response from Staff on 2024/2/28
Sorry we did not meet your expectations.

4/10 Poor

Jeremy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Showed up and room wasn’t ready when told could check in at 3pm. Finally able to check in at 6:30pm. Didn’t offer anything for the inconvenience of waiting an extra 3 1/2 hours. Room key didn’t work next day. Overall not the best for the price paid.
Stayed 2 nights in Feb 2024
Response from Staff on 2024/2/26
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

ELIZABETH, newnan

Traveled with family
Disliked: Staff & service, amenities
I have never written a review before but this one warrants one. Terrible experience, actually worse hotel that I’ve stayed at. Upon arriving in evening, tired and ready to relax, the front door to the lobby was locked. No one was there, sign saying agent went on break. So no one available to check in with??? After a 15 min wait outside in the cold (a line had now formed behind me), the agent returned and was able check in via outside. Upon going inside, a roach and a worm were in the bathtub. The rugs were stained. The sheets rough. The thin blanket had a gross pink substance stuck on it. A toothpick was doing inside one of the sheets. More roaches found. Just disgusting. Shady people outside late at night. Kids running around. Pay more for a decent hotel.
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/23
We’re sorry that your experience did not match your expectations. Please help us improve by providing more information on your experience. Please feel free to contact us at your earliest convenience.

6/10 Okay

karla

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
It’s smelled like smoked
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/23
We’re sorry that your experience did not match your expectations. Please help us improve by providing more information on your experience. Please feel free to contact us at your earliest convenience.

2/10 Terrible

Linda

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were bugs. Holes in the blankets. Bad.
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/20
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

Aaron

Stayed 1 night in Feb 2024
Response from Ez 8 motels on 2024/3/24
Hello Aaron, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Chelsea

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Spend the money - stay else where. Rooms are not as pictured on the website and there were busy, sketchy activity nearby and sticky carpet. Walls were stained, fun on the headboard. The worst motel we’ve ever stayed in.
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/20
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Xi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One star for the nice staff... Terrible smell, stain on the floor, prepaid wifi... No quilt...
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/20
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for what you get
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/20
Thank you for the 5-stars! Hope to see you again soon!

4/10 Poor

Jaroslaw

Stayed 1 night in Feb 2024
Response from Staff on 2024/3/22
Sorry we did not meet your expectations.

10/10 Excellent

Byron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/20
Thank you for the 5-stars! Hope to see you again soon!

2/10 Terrible

Sharrod

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel has boxed Tv and rooms stink
Stayed 2 nights in Feb 2024
Response from Staff on 2024/2/16
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Khristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/16
Thank you for the 5-stars! Hope to see you again soon!

4/10 Poor

Jacob

Liked: Staff & service, amenities
Disliked: Cleanliness
Run down hotel
Stayed 3 nights in Feb 2024
Response from Staff on 2024/2/12
We’re sorry that your experience did not match your expectations. Please help us improve by providing more information on your experience. Please feel free to contact us at your earliest convenience.

2/10 Terrible

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/12
We’re sorry that your experience did not match your expectations. Please help us improve by providing more information on your experience. Please feel free to contact us at your earliest convenience.

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from staff on 2024/2/9
We can’t find any record of you in our system and your review violates Expedia polices so we have flagged your review for removal. If you have any questions or concerns, feel free to contact us.

2/10 Terrible

J RIGOBERTO

Disliked: Cleanliness, property conditions & facilities
The facilities so old, furniture terrible. Holes in the bedding. Everything was to old
Stayed 1 night in Feb 2024
Response from Staff on 2024/2/7
We’re sorry that your experience did not match your expectations. Please help us improve by providing more information on your experience. Please feel free to contact us at your earliest convenience.

6/10 Okay

abdul mubeen ahmed

Stayed 3 nights in Feb 2024
Response from Staff on 2024/3/22
Sorry we did not meet your expectations.

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from staff on 2024/2/9
We can’t find any record of you in our system and your review violates Expedia polices so we have flagged your review for removal. If you have any questions or concerns, feel free to contact us.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend in the slightest
Comforter had stains on it. Bedsheets and pillows were itchy. Carpet floor had uncleaned spots. Shower floor was rusting away. Bugs were crawling around the bathroom floor. Not to mention the tap water came out slightly black when you initially turned it on and was completely undrinkable if you tried. I can’t speak for all rooms, but #166 stunk. Best of all was the homeless man who hung out in the parking lot screaming and the supposed “salesmen” who tried to sell me an iPhone out of his mini-bus.
Stayed 3 nights in Jan 2024
Response from Staff on 2024/2/1
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Lied about deposit, entered room when requested not too. Gave others my room key.
Stayed 4 nights in Jan 2024
Response from Staff on 2024/2/1
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Cesario

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staff on 2024/1/24
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

IAN

Business traveler
Disliked: Amenities
Property is run down , poorly maintained , dirty . Rooms were nasty , furniture stained and damaged , carpet stained and worn. Non smoking room smelled like fresh smoke Homeless walking around property,
Stayed 2 nights in Jan 2024
Response from Staff on 2024/1/17
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

yomaira

Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy area
Stayed 1 night in Jan 2024
Response from Staff on 2024/1/17
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Raymundo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should not be on our list of recommendations. In the bad area and not safe to walk around there. TERRIBLE NOTHING WORK IN THE ROOM. OLD AND OUTDATED ROOM
Stayed 6 nights in Jan 2024
Response from Staff on 2024/1/17
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

behrooz

Stayed 1 night in Dec 2023
Response from Staff on 2024/1/24
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.