Premium bedding, desk, laptop workspace, blackout drapes

Reviews

7.8

Good

Rating 10 - Excellent. 581 out of 1347 reviews" "
Rating 8 - Good. 338 out of 1347 reviews" "
Rating 6 - Okay. 196 out of 1347 reviews" "
Rating 4 - Poor. 118 out of 1347 reviews" "
Rating 2 - Terrible. 114 out of 1347 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paige

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is under renovation… in very rough shape.
Stayed 1 night in May 2024

10/10 Excellent

Luis

Traveled with family
Liked: Amenities
My room bed bathroom and staff are really friendly the place look really clean and very centric around airport and restaurant…
Stayed 1 night in May 2024

4/10 Poor

Doreen

Disliked: Staff & service, property conditions & facilities
Hotel was under construction with Boomlift right in front of our window. Had to keep the curtains closed. Pool also didn't look like it was safe to use. No notification anyhow when booked. Shuttle to or from airport is actually a Lift they order under your name. Left us stranded for 2 hours at the airport riding the airport sky train back and forth cause the hotel staff didn't tell us to where they ordered the Lift. Caused the Lift driver to be mad at me cause it was ordered under my name. Lift cancelled. Then needed to order another Lift. Won't stay there again.
Stayed 1 night in Apr 2024
Response from Deanna on 2024/5/6
We apologize for the inconvenience of the Lyft ride, we order it and tell you where to go to get the Lyft and you also get a text showing you where the Lyft driver is it is ordered in your name but we pay for it and it is only to the hotel we have a shuttle back to the airport, until we get approval at the airport we use Lyft to make sure we have a way for our guest to get to the hotel , there is only 1 spot in each terminal to be picked up and where we send all guest and Lyft drivers. The pool is up and running we apologize if you did not know it was. We are remodeling and hope you come back to see it when it is all done.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
The evening front desk associate Wendy could not have been nicer or more efficient- calling our cell to let us know a LYFT driver would bring us to hotel (on them) due to no shuttle available as advertised.The price was reasonable. The room was adequate, cool and mostly quiet. The hotel is a little dated and can use some clean up, but it wasn’t bad. Breakfast ok, very crowded first thing with basic items.
Stayed 1 night in May 2024
Response from Deanna on 2024/5/6
We are so happy to hear that Vanessa and Wendy were great, we hope you come back after the remodel. Thank you for staying with us!

10/10 Excellent

James, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Deanna on 2024/5/6
Thank you, we are so glad you enjoyed your stay with us, we hope to see you again soon!

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service
A little worn, but clean and functional.
Stayed 1 night in Apr 2024
Response from Deanna on 2024/5/5
Thank you we are remodeling we hope you come back and see it when we are all done!

6/10 Okay

Ramon

Liked: Cleanliness
Convenient location for flights. Staff was mixed from knowledgeable to not so. We had been told that there was no problem to get our boarding passes printed at the front desk, when we arrived no one could do it except for a knowledgeable young person. We had been quite concerned for an hour or so.
Stayed 1 night in May 2024
Response from Deanna on 2024/5/5
We apologize we do have some new employees, we are glad you were able to get that all taken care of!

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice but some of hotel’s policies were frustrating . Free airport shuttle wasn’t available at 11 pm, and only runs once every hour in the morning. My options after getting only 4 hours of sleep (thanks American Airlines) were 5 am or 6 am shuttle. Coffee was a machine in the lobby (awful), and breakfast wasn’t available till 6. Maybe they could have some breakfast bars and one pot of fresh coffee for those on the 5 am and 6 am shuttles? So essentially, if you stay here, you may not be able to take advantage of the complimentary stuff
Stayed 1 night in Apr 2024
Response from Dee on 2024/5/5
We apologize we could of made a breakfast bag and we do have coffee 24 hours we apologize if you did not enjoy the coffee.

8/10 Good

Tasha, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Worked perfectly, at airport
Stayed 1 night in May 2024
Response from Deanna on 2024/5/5
Thank you!

10/10 Excellent

PHILIP

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Deanna on 2024/5/5
Thank you!

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
The parking was severely limited. Had to park in the adjacent hotel’s parking.
Stayed 1 night in Mar 2024
Response from Deanna on 2024/5/3
We apologize for the parking we were working on the roof and had to block of some parking spots, we are glad that you enjoyed your time with us.

10/10 Excellent

Jodi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the highway exit for easy on/off but no highway noise in the room. Check in was very easy, even late at night. Wendy at the front desk was really kind and helpful, even after a long day. The property is clean and the the bathroom was very clean- not always the case these days. Great deal for the price.
Stayed 1 night in May 2024
Response from Deanna on 2024/5/3
Thank you for this great review!

8/10 Good

Frank

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Deanna on 2024/5/5
Thank you!

2/10 Terrible

Gail D

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed 4 nights, front desk staff was helpful, but they were reconditioning the hotel and putting on a new roof. Noisy along University Blvd, and I only received Houskeeping one time in 4 days and I requested every day.
Stayed 1 night in Apr 2024
Response from Deanna on 2024/5/3
We apologize about the service in getting your rooms cleaned daily, it is a choice policy that we clean the rooms every 3rd day.

8/10 Good

Dick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient to PHX
Stayed 1 night in May 2024
Response from Deanna on 2024/5/3
Thank you!

10/10 Excellent

SUSI

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location and surrounding area was very nice. My room was nice and clean, new carpet and fresh paint. Front desk personnel was great!! Pool area needs some work. Hot Tub was working ..not that many chairs or tables. It looks like the hotel outside of recently been painting. It looks very nice. The are definitely trying to do some upgrades it will be nice when everything is done.
Stayed 1 night in May 2024
Response from Deanna on 2024/5/3
Thank you for this great review!

8/10 Good

Luz, Somerset

Liked: Cleanliness, staff & service
They were in the process of remodeling.
Stayed 2 nights in Apr 2024
Response from Deanna on 2024/5/3
We are in the middle of remodeling; we are glad to see you still enjoyed your time with us.

6/10 Okay

Angelina

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Deanna on 2024/5/3
Thank you!

8/10 Good

JeanMary

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Front desk personnel is super friendly and helpful and someone is always there. The property was being renovated and I was amazed at how well it was coming along in the short time I was there. Breakfast was on-time every morning. Waffles, Toast, bagels, cold cereals, scrambled eggs and sausage. Coffee available 24/7. Ice machine and vending machines with juice, soda, water, monsters, frozen meals and snacks (including ice cream!) are all located across the breakfast area. Location is convenient to dining (about a mile away are a lot of choices). It is easy to drive around the area normally. Right now there is construction on the roads so allow a few extra minutes getting back to the airport. Housekeeping is set to come every 3 days. I was there 6 days and only saw housekeeping when we went looking for fresh towels and toilet paper on the 4th day. Overall, we enjoyed our stay and would stay there again and recommend it.
Stayed 6 nights in Apr 2024
Response from Markus on 2024/5/1
Wow! Thank you for the wonderful review! We loveour guests! Come back soon!

10/10 Excellent

Anthony

Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Apr 2024
Response from Markus on 2024/5/1
Yippee! Thank you for 5 stars! We love our guests!Come back soon!

2/10 Terrible

Shelly

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The sheets were dirty and stained with cig. Burns and stains. Asked for another one , still stained. Dirty floor and bathroom. The food was not good and the whole experience was uncomfortable
Stayed 1 night in Apr 2024
Response from Markus on 2024/5/1
We are so sorry that you found the bed unsavory! we will fix this issue with housekeeping immediately.

8/10 Good

Marthe

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Pounding of the roof being put on was very anoying hard to sleep after work
Stayed 2 nights in Apr 2024
Response from Markus on 2024/5/1
Oh no! The construction was not supposed to occur while ones are sleeping. Or trying to . We deeply apologize!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Markus on 2024/5/1
Whoopee! We love 5out of 5! Thank you so much and visit us again soon!

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways are definitely outdated but overall the stay was good. 5 min away from the airport.
Stayed 3 nights in Apr 2024
Response from Deanna on 2024/4/30
We apologize about the hallways; we are glad you enjoyed your stay with us!

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & good location
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/30
Thank you!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/30
Thank you!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/30
Thank you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/30
Thank you!

2/10 Terrible

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
The hotels website did not advise about the construction in the hotel. The property was dirty. Curtains in the room where stained, hallway carpet stained and not cleaned, shower curtain did not cover the tub and water was spilling on the floor outside the tub. The elevator was run down. Breakfast Food was terrible. My entire stay was a disappointing and not expected the poor conditions of the property.
Stayed 2 nights in Apr 2024
Response from Deanna on 2024/4/30
We apologize you did not enjoy your stay with us, we are remodeling under new ownership. We hope you come back when it is all done!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. They helped me every time I needed anything, and were so understanding with each situation I had! Keep up the great work!!!
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/30
We love to hear our staff was great! We are glad you enjoyed your stay with us!

10/10 Excellent

Linda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Deanna on 2024/4/28
Thank you for taking the time and giving us this great review! We are glad to hear our staff was great!

6/10 Okay

Mandy

Ants in my sink in the morning
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/28
We apologize for the issue, thank you for letting us know so we can fix the issue.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/30
Thank you!

10/10 Excellent

Cathy, Lake Havasu City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/28
Thank you! We hope to see you again soon!

10/10 Excellent

Khawar, Rancho Cucamonga

Disliked: Amenities
Disappointed with room for the price paid.
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/27
We apologize for the rate, we are selling out and prices are higher.

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient location
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/27
Thank you, we hope to see you again soon!

10/10 Excellent

Josh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Remodeled everything
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/27
We are remodeling, and hopefully you will come back when it is all finished!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/28
Thank you!

6/10 Okay

CORY

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Construction!!!! Wasn’t listed on the booking page
Stayed 2 nights in Apr 2024
Response from Deanna on 2024/4/27
We are remodeling we apologize.

6/10 Okay

Tom

Business traveler
Disliked: Amenities
Property was still going under renovations. If you needed a place for the night due to the airport, it's fine. Not bad but not great. Would not stay for more than one night for business.
Stayed 3 nights in Apr 2024
Response from Markus on 2024/4/26
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. Your feedback about construction is important to us. We are listening!We hope to see you again soon the next time you visit Phoenix. Best, Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

4/10 Poor

NATALIE, SMITHFIELD

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was extremely nice and helpful! When we stayed, they were remodeling, so the pool & hot tub were closed, and we were woken up to the roof being scraped off at 6:30 am. It was SO loud!
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/25
We are glad that the staff was great, we apologize about the pool we had a leak that needed to be fixed. and we apologize for the roof work being done.

10/10 Excellent

Marcus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly it’s a nice hotel to Uber to local bars. It’s a good stay it’s a little old but still nice to stay and very clean. I would stay here again
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/25
Thank you, we are so glad to hear when our guest has a great stay! We hope to see you again soon!

4/10 Poor

Linda

Liked: Cleanliness
Disliked: Property conditions & facilities
Pool was not operating and got a 6am call to move our car so roofers could start. Need I say more!
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/25
We apologize for the inconvenience during your stay.

2/10 Terrible

Ralph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Major renovations to include replacing entire roof spray painting exterior roll offs throughout parking lot and several large cherry pickers. I don’t feel they should be open during this type of work. Had I been warned this type of work was going on I never would have booked the room.
Stayed 1 night in Apr 2024
Response from Markus on 2024/4/26
Ralph,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. Allow me to apologize on behalf of our hotel for The appropriate managers will be notified of their failure to please you, our guest. Construction is a nightmare! Again, thank you for your time. We are listening! We hope for another opportunity to properly host you in the future. Apologies,Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

10/10 Excellent

Raji

Liked: Staff & service, property conditions & facilities
Grest
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/25
Thank you!

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the staff they were very friendly very helpful, I was disappointed in the fact that the swimming pool was closed due to disrepair
Stayed 2 nights in Apr 2024
Response from Dee on 2024/4/23
We are glad to hear you liked our staff, we apologize for the inconvenience about the pool.

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Older property but does the job for a quick overnight and easy access to the airport
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/23
Thank you!

6/10 Okay

Donna

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Deanna on 2024/4/25
Thank you.

10/10 Excellent

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hallway floors looked like they hadn’t been vacuumed in weeks! No security at the side doors of the hotel. Anybody could get in. The rooms were very clean though. The hotel seems to be under renovations.
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/23
We apologize if the hallways didn't look clean, we are in the middle of remodeling. We hope you come back to see it when it is all done!

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service
Excellent staff at front desk!!
Stayed 1 night in Apr 2024
Response from Deanna on 2024/4/23
Thank you!