Premier Room, 1 King Bed, River View | In-room safe, desk, laptop workspace, soundproofing
Check availability

Reviews of Pan Pacific Perth

5 out of 5
Pan Pacific Perth
207 Adelaide Terrace, East Perth, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 466 out of 1002 reviews" "
Rating 8 - Good. 330 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paul Flett – General Manager on 2024/4/30
Dear Amelia,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Paul Flett - General Manager on 2024/4/29
Dear Javier,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Sharna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Paul Flett – General Manager on 2024/4/29
Dear Sharna,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing complex with great facilities and great location.
Stayed 2 nights in Apr 2024
Response from Paul Flett – General Manager on 2024/4/29
Dear Antonio,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

6/10 Okay

Melanie

Traveled with partner
Liked: Cleanliness, amenities
Receptionist was too many questions about what we were doing on our stay. More like a robot.
Stayed 1 night in Apr 2024
Response from Paul Flett - General Manager on 2024/4/29
Dear Melanie,Thank you for the review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Alistair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in great location for exploring the Perth CBD and surrounds.
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 2024/4/10
Dear Alistair,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Andrea, Ocean Reef

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great food served at the wedding we attended.
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 2024/3/27
Dear Andrea,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Amber

Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 2024/4/29
Dear Amber,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
With Reno’s just a bit noisey but would be staying again
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 2024/3/27
Dear Tina,Thank you for your review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Room very dated. Can’t recommend
Stayed 4 nights in Feb 2024
Response from Paul Flett - General Manager on 2024/3/20
Dear Steven,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.The hotel is currently undergoing a full refurbishment and I hope to welcome you back into one of our newly refurbished rooms in the near future.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Ross

Business traveler
Liked: Staff & service, amenities
The property is being done up so there's a bit of noise, the new fit out is very average and cheaply done. The best rooms are the club rooms.
Stayed 3 nights in Mar 2024
Response from Paul Flett – General Manager on 2024/3/20
Dear Ross,Thank you for your positive review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

KIERON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Mar 2024
Response from Paul Flett – General Manager on 2024/3/20
Dear Kieron,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Nicholas

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 2024/3/20
Dear Nicholas,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from Paul Flett - General Manager on 2024/3/27
Dear David,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully comfortable room
Stayed 2 nights in Feb 2024
Response from Paul Flett - General Manager on 2024/3/20
Dear Tony,Thank you for your positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay.
Stayed 1 night in Feb 2024
Response from Paul Flett – General Manager on 2024/2/28
Dear Chloe,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

6/10 Okay

Simon

Liked: Cleanliness
Disliked: Room comfort
Four night stay
Check in was slow and felt disorganised. Baggage handler great. Room - bed ok, lack of bedside storage. Bathroom floor very slippery, no grab rails in shower. Disappointed with seating in room more designed for business traveller. Lounge - very disappointed and worst lounge we have used on our travels. No access to cold drinks during day, no staff during day, no atmosphere at all. Not enough comfortable seating all geared up for dining space. Limited food offerings in the lounge and nothing during the day except cookies. Breakfast - overall good but hot food wasn’t hot and egg chef not present enough. Poor instructions about mini bar in room and would expect daily restocking of complimentary items especially given the lack of water and other soft drinks in the lounge. Check out was smooth and efficient. Staff were generally friendly but we did have to ask many questions given the lack of information provided during check in and available in room. Pool - could be improved by some music to mask road noise and availability of drinks and snacks nearby. Conclusion - first time using Pan Pacific and didn’t feel that Perth was a good advert for the brand.
Stayed 4 nights in Jan 2024
Response from Paul Flett - General Manager on 2024/2/28
Dear Simon,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay and I am sorry you have been inconvenienced. This is not up to our usual standards. I have referred your review to our Director of Rooms to follow up.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have enjoyed my stay at the hotel and special mention to Binita who kindly upgrade us to the newly renovated rooms and allow us to check in early after hearing that we have been waiting since 7+am to check in. The only set back is the wifi in the room. For some strange reasons, emails can only be received and cannot be sent whether using the hotel wifi or my personal mobile hotspot. The hotel advised that other guests from Singapore also faced with the same issue. Do hope that they will resolve this as it is very important for business travellers to stay connected.
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.I have passed your feedback onto our IT manager to look into.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated room and feels 5 star the minute you walk into the hotel. The only let down was the pool and the wind tunnel in there
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Bianca,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

6/10 Okay

tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good the room was very basic. No bar fridge facility. Our bathroom was designed for a wheelchair, so shower layout was not really designed for standing. Windows were filthy, roof top view of rubbish on roof level below. Montys was great for breakfast
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Tracy,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Jonatah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Jonatah,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive at $40 a night but the rooms are nice and the staff was good.
Stayed 3 nights in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Craig,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the heart of the city
The hotel was clean, staff were very friendly and in the heart on the city. Everything was close or able to get on free public transport, however the only down fall is the parking is a bit high and no free parking around. I would stay here again.
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Matthew,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We look forward to our next stay
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Melanie,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and look forward to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Renee

Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/2/28
Dear Renee,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

PETER

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Peter,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Justin, Brisbane Airport

Liked: Cleanliness, staff & service, property conditions & facilities
Present stay and recently renovated room.
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Justin,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Russell

Response from Paul Flett – General Manager on 2024/1/29
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Matt

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
C grade hotel
Disappointing stay. Loud drilling noise from renovations which began in 2019 and front desk advised will continue until 2025. Room service took 1.5 hours to arrive and was pretty bad. Best to find a better hotel elsewhere.
Stayed 4 nights in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Matt,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We only started our refurbishment in May 2023 and are planning to have most finalised by June/July this year.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Kenichi

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the chef had not been smile in the breakfast’s restaurant. I hesitated to order the omelette to that chef.However others was no problems.
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Kenichi,Thank you for the great feedback of our hotel.I will discuss your feedback with our Executive Chef.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Damien

Stayed 3 nights in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Damien,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

kelly

Liked: Cleanliness, staff & service, amenities
Lovely staff, great communication beds comfy
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Showing its age and desperately needs renovations. Also very dirty.
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 2024/1/29
Dear Matthew,Thank you for your review and recent stay with us.We appreciate your comments with regard to outdated look noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are doing a full refurbishment currently and are looking forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Gopinath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay & very self-sufficient place.
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 2024/1/29
Dear Gopinath,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Johanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tye

Traveled with partner
Liked: Cleanliness
Unable to get in room dining Contacted front desk and they were going to notify back about it and they never did forcing me to find food elsewhere
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 2024/1/29
Dear Tye,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced and will follow this up with our Front Office Manager.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Leanne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 2023/12/31
Dear Leanne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Julianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 2023/12/31
Dear Julianne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great free upgrade to new renovated was a plus
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 2023/12/28
Dear Dean,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay in one of our newly renovated rooms and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 2023/12/28
Dear Joe,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 2023/12/28
Dear Jonathan,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good facilities. We were upgraded to a suite on arrival which was a nice surprise.
Stayed 5 nights in Dec 2023
Response from Paul Flett – General Manager on 2023/12/22
Dear Guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 2023/12/22
Dear Jon,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Chwee Sim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel under renovation, can be noisy after 8 am. Clean and comfortable room although the furnitures are not modern looking. Value for money.
Stayed 3 nights in Dec 2023
Response from Paul Flett – General Manager on 2023/12/22
Dear Chwee Sim,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 2023/12/22
Dear Greg,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

6/10 Okay

Matthew

Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 2023/12/22
Dear Matthew,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Breakfast good. ( coffee trrrible)
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 2023/12/22
Dear Irvine,Thank you for the great feedback of our hotel and kind comments on our staff.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

caroline

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The bed is not comfortable. The fridge is very noise. The pool and food are very good. Shower is very nice with high water pressure. Staff are all very nice. The room is big but getting old and outdated.
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 2023/12/22
Dear Caroline,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are working on a project to change our room styling and look forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager