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Reviews of Alam Puri Art Museum - Resort & Spa

4 out of 5
Alam Puri Art Museum - Resort & Spa
Jl. Trenggana 108, South of Ubud, Penatih, Bali

Reviews

8.0

Very Good

Rating 10 - Excellent. 42 out of 136 reviews" "
Rating 8 - Good. 65 out of 136 reviews" "
Rating 6 - Okay. 20 out of 136 reviews" "
Rating 4 - Poor. 5 out of 136 reviews" "
Rating 2 - Terrible. 4 out of 136 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Marianne

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
The property although in a beautiful setting and having friendly staff was run down and had stained mossie nets around the bed. One night there where holes in the sheets and there were stains in the bath and sink. The air conditioning didn’t work well at all. The food was good and they had a free shuttle service into Ubud a couple of times a day which was nice.
Stayed 6 nights in Jun 2019

10/10 Excellent

Cathy, Columbia Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is excellent. they help with anything you need. The staff is also very warm and happy to share their culture and their location with us. The breakfast is free looking out over a beautiful garden. At night, I listened to a beautiful water fountain. In the morning, I heard the sounds of birds. The kinds of birds that you only here in places like this.
Stayed 1 night in Oct 2018

10/10 Excellent

Alexia, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Piece of Heaven
Alam Puri is a beautiful space hidden in a landscape that you gave to see to believe. Everything was beautiful, the staff was amazing. Everything I had booked was as expected and I couldn’t be more pleased. Definitely staying here on my next visit.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for nice service..the staffs did their good job..
Stayed 1 night in May 2018
Response from Ketut on 2018/6/28
Thank you for stay in our villa, we wish you have a memorable and enjoyable experience.

6/10 Okay

dor, singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Traditional bali resort
The resort's location is 30mins drive to central Ubud. We got an complimentary upgrade after we told the staff that the room didn't look like what we saw online. The food is average but expensive. The A/c needs to change because it is seriously worn down. The 2 bedroom villa has lots of moss in the balcony. Overall i liked the staff service. They are always there for you.
Stayed 5 nights in Jan 2018

2/10 Terrible

hans,retired, melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we wanted to leave the moment we arrived .
We left the next morning and did not get a refund and lost 8 nights. But we just could not stay there. O .K. for backpackers at a price..
Stayed 9 nights in Oct 2017

8/10 Good

carliss247, wellesley,MA

Liked: Staff & service
quite and prvate
The rooms are very old which can make your stay a little uncomfortable,but the private pool ( not for swimming), and the spacious and more than satisfying patio .makes up for a lot.Shuttle takes you in town UBUD and pick you up. Theres lots of shops,bars ,grocery stores ,and the main reason we went to bali ,The famous restaurant OKA babagoling.
Stayed 3 nights in Sep 2017

6/10 Okay

Lisa, Australia

Disliked: Property conditions & facilities, room comfort
Beautiful views disappointing facilities
Everything looks beautiful upon arrival but using the facilities proved disappointing. Had to change rooms due to 2 days of either no water then no hot water. Enjoyed the pool and staff very helpful. Our second room toilet leaked no fridge and no tea or coffee facilities in the room. Food is expensive and very average. Would not visit again
Stayed 3 nights in Aug 2017

8/10 Good

Glenn , christchurch New Zealand

Liked: Staff & service, room comfort
Relaxing place , but a long way from Ubud
The hotel was advertised as Ubud, and ok was a bit out, but it took over 1/2 hr to get to Ubud by shuttle , the actual hotel was in Denpasar. The gardens were lovely , and the pool area perfect , food was ok, we were there a full week and even though the breakfast was in with the price we didn't bother a couple of times, There was a good restarant about 20 minutes walk away. Shuttle bus to Ubud a couple of times a day, from hotel was good. Rooms a bit tired , but sort of shabby sheek, we had a plunge pool, which was nice. Hired a car for 5 days to give us freedom, did it through the front desk, which were great 25$ a day! Laundry across the road 3 kg washing for 3$ , we had been in Kuta for a week before.
Stayed 7 nights in Aug 2017

10/10 Excellent

Aida, chino, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and hospitality
Amazing resort and even better Villa, great service and enjoyed the free shuttle to Ibud, that was a great added service
Stayed 6 nights in Jul 2017

8/10 Good

Wendy

Liked: Cleanliness, staff & service
This hotel truly gave you a chance to experience the lush terraces of Balinese life. Sited on several levels it had a lot of interest points but also a lot of steps to climb. Location not so good as the hotel is away from tourist centres and needs transport to get to places of interest. The food was excellent and the staff helpful. Good for a very relaxing time away from it all.
Stayed 1 night in Jun 2017

8/10 Good

vino, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average place to stay
Hotel was OK. The major issue I had was the inconvenience of moving around the premises. Breakfast was not very interesting. Service and attendent were nice.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The room condition still need to improving,some of it old and not working properly,otherwise there was perfect and great,their hotel staff very helpful and friendly.

10/10 Excellent

Crystal , D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villa
I loved my stay at Alam Puri. The entire property is gorgeous. The restaurant serves good food and the staff are all very pleasant and helpful. The continental breakfast was also a good sized portion. My only very small complaint is that the walls are a bit thin. The villa above sounded like they were moving furniture alot. However, it wasn't bad enough to ruin the stay by any means. I loved the location because it is central to everything. Staying at a room in kuta or seminyank would have caused a lot longer travel time to get to opposite sides of the island. Also this location isnt touristy, which i loved. I would recommend this villa to all friends and family.

8/10 Good

Vic, Christchurch, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Balinese Experience
We loved the spacious villa, which had a real Balinese feel to it with the architecture and furnishings. The private plunge pool was divine and the gardens around the villa gave it an exotic look and feel. Very romantic place for a couple to stay. The restaurant was lovely and the staff faultless. There is a small library which we found very useful. It has the most beautiful large gorgeous swimming pool which has a lovely private feel and is very clean and well maintained. The only fault was that there are steps everywhere. We are 58 and 64 and all the climbing of steps to different levels to access restaurant, pool, library etc was just too much for us. If you are young and fit no problem.
lazing by the pool
private plunge pool
main swimming pool
main swimming pool

8/10 Good

lwoody, Santa Barbara, California

Liked: Cleanliness, staff & service
This hotel is located in Ubud.
The hotel has many offerings which include spa treatment and an amazing museum with various Indonesian artifacts. The room is large but doors don't overlook rice fields. The room fairly clean but can tell bed sheets and towels are old. The air conditioning worked ok. The netting on bed had some stains and needed cleaning or replacement. However, in this specific area it was probably the third or fourth best place to stay. Staff were gracious and always pleasant. It will be an authentic Bali experience
Pool area
One of the entrances
Sample statue
Museum entrance

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Average Villa
+ Nice View of the valley though no more rice field with a bridge over looking the valley Big bathing tub Quiet with few guests and we are the only guests enjoying the pool. Staff very friendly - Spa over priced with below average environment Furniture really need revamp Breakfast need improve (quantity) Return shuttle bus from Ubud could be ealier. (8pm instead of 9pm)

6/10 Okay

Verified traveler

Liked: Staff & service
old villa
we stayed for 3 nights. staff are friendly. villa is huge. we had some issues with electric kettle. The first one did not stop after the water is boiled, after i opened the lid i found something that look like insect eggs. The second one sent in was a different model with a foreign plug and adapter. it smells like someone used it for making instant noodles. after the 1st use i can still smell it. then when i use it for the 2nd time, the plug melted. We gave up using the kettle and decided to buy water from outside. Hot water for shower does run out. Have to wait for hot water supply if you have more than 1 person staying. water stopped during mid night. no restaurants nearby within walking distance. very limited lights at night. Safe was locked before we use it. would choose to pay more and stay at a better resort.

4/10 Poor

Ken, Hong Kong

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and far from down town and beach.
Hotel room is old and not so clean. Especially bath room. Pool and restaurant are average level. Nothing near the hotel. Only ten room, and very silent hotel. If it was new hotel, it would be great.

6/10 Okay

Yvonne, Malaysia

Liked: Staff & service
Disliked: Room comfort
Nice hotel with superb staff
The Balinese hospitality was amazing here, staff was the redeeming factor. Our room had an air conditioner which wasn't working properly......slept fitfully. The grounds were immaculate! A bummer though that it wasn't okay to explore on our own on foot as the traffic outside made it a risky proposition. When I booked I was taken in by the attractions listed in a 5 - 6 km radius which I thought was doable on foot. How about having the shuttle service leave a bit earlier. Any tours around Ubud and surrounding areas start at 9 am but the shuttle leaves at 10 am, taking about 45 mins to reach Ubud. Loved the staff!

8/10 Good

Mart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room which is quiet. Gives one a good nights rest.

2/10 Terrible

Simon, Gloucester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Stay Here as a Family
We were picked up by our car and taken to the Alam Puri. First impressions were of a very run-down place with very dodgy, unlit footpaths to get to the rooms. We arrived to find that the hotel had not set up a second bed for our daughter. The first suggestion by the staff was that all three if us should stay in the same bed, not practical with a fourteen year old! They then showed us another room with a second bed which was a mattress placed directly on the floor (not very good when the rooms are open to the world and there are many insects about) that was dressed with a filthy sheet, browns stains being visible. The second "bed" also did not have any mosquito netting! I offered to buy netting but they said it wasn't in the 'hotel policy' for us to do so. How can you not protect your child?!? We were so disgusted that we refused to stay and luckily found a wonderful hotel on Expedia where we had a terrific time.

8/10 Good

Bev, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area south of Ubud
Excellant hotel staff, lovely large room and bathroom. Situated in quiet area of Ubud. Has spa, library and art museum. Private pool, however, very small as would fit one person stretched out. Some minor maintenance issues with broken door handle on inside of bathroom door, broken shower head holder and no shower curtain. Netting over bed also needs washing as stains noted.
Response from Yudik on 2016/10/10
Dear Mr/s. Bev, Warmest greeting from Alam Puri Art Museum Resort & Spa Thank you for taking the time to review and share your memorable experience during your stay with us, precisely, your satisfaction is becoming our goal and leaving a good memories is one of our gift for you after leaving this villa. we are pleased to inform you that currently our bathroom have been treated, netting over bed had been washed, as well as some of rooms and any other facilities we have. Thank you as well for pointing some of aspect that might meet your satisfaction. We definitely would wait for your return and give you something even more once you stay with us in the future. Best Regards, Hotel Management

8/10 Good

REZA ARYUDI, jakarta - indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape gateaway
The location in the middle ( to beach area and to Ubud ), its a perfect to stay feels relax and no crowds. very quite to stay and loves the pool. The hotel easy to find, the breakfast awesome. Staff are really helpful and friendly.... really perfect to escape if you want to go to Bali better stay here.
Response from General Manager on 2016/10/10
Dear Mr. Reza Aryudi, Thanks for your positive review and we have noted that you enjoyed the overall service and facilities provided around the resort, we will share this good review to our team as well. We do hope that you will choose to stay with us again in the future! Thank you and Best Regards, Yudik Arimbawa e-commerce

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel has bicycles that you can use for free but if you want to explore a bit further out, they can also help you rent scooters. For the less adventurous or if you do not feel comfortable riding a bike, the hotel will also arrange taxis for you. The restaurant at the hotel will provide you with either a free indonesian or american breakfast every morning, which was very simple but good. Lunch and dinner ar also served there, and the food will definitely be worth your money as their menu is as tasty as varied. The private pool in the villa was so nice to dip and cool off, but the hotel also has a big common pool if you actually want to swim or sun bath. The rooms were spacious but, like the hotel in general, need to be a bit updated and renovated (which in my opinion, was the only negative side). The staff was just amazing. They were welcoming, friendly, professional and will help you with anything you need or any question you have. The bonus of this hotel, is that the owner of the hotel has a collection of balinese antiques on display at the museum, right on the hotel property. In summary, this hotel is perfect to relax and to do sightseeing. If you are a party animal, this hotel is probably not for you, stay in Kuta. We had a great time there, if I ever go back to Bali, I would probably stay there again and I would definitely recommand this property to family and friends!

2/10 Terrible

Carly, Perth, WA

Disliked: Staff & service, room comfort
Waiting for refund - room unavailable
Dissapointing

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Peaceful retreat
Really enjoyable, but room cleanliness could be improved

10/10 Excellent

Abby, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, lovely helpful staff a great place to relax but it's quite far from beaches and sightseeing. This is the perfect place to go and relax.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

8/10 Good

Dilip, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Good place but pricey
I'd stayed there recently with my wife for 3 nights. The place is beautiful and well maintained. The staff were very helpful and friendly. I stayed in Room 201. Woke up everyday to beautiful views of the rice field. The restaurant and spa were good but really expensive. But you can't help it as there is no other place nearby. The bath linen was so old that the edges were torn. I wouldn't use them personally even as doormats. The only negative thing to say. Otherwise, my stay was beautiful.

8/10 Good

Josephine Lee, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice hotel with nice rice field almost like rice T
Well, we have a bad start with the villa as the aircon is not cold. We encounter a few more hiccups in the room and finally the staff had offered to change our room the next day. It was much better then.... On our 3 days there, we visited their museum walk ard the place utilise the public pool and private pool in our room. Although it may be far fr airport and city but many attractions were nearby. Breakfast is great too, ala carte type n thus won't be wasteful for both hotel n guest. It's a great stay there.

10/10 Excellent

Christine, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful and quiet villas south of Ubud
An oasis just off the busy road to Ubud. Lovely tropical gardens. Clean facilities. Good and friendly service. The front desk managed to arrange everything for us from taxis to motorbikes to bicycles and tours. This hotel is about 30 min south of Ubud. Very quiet and peaceful. A small hotel, which we liked, hence we mostly were the only ones at the large pool. I also enjoyed the massage and facial at the hotel. We went into Ubud several times, for a cooking class, jewellery class, dining, shopping and sight seeing.

8/10 Good

Hatty, winchester

Liked: Staff & service, property conditions & facilities, room comfort
Lovely resort but quite out of the way
Lovely resort, polite, friendly staff, good food, beautiful pool area but quite away from anything so have to get cabs to Ubud, Denpasar etc
Villa 106

10/10 Excellent

Ayatia, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort, very quite and relaxing.
I am really happy with my stay at this hotel. I never reserve my own hotel as my friends or the person I am going meet/visit usually do it and pay for it, but this time I had to do my own reservation so I did not know what to expect from the prices but I am more than happy I booked at this hotel. Hotel staffs are very nice and always ready to make you feel at home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, true feeling of Bali.
The staff is always pleasant and smiling. For the price, the value is the best i could find. Service is wonderful. The villas are fantastic. Entertainment, shopping and great restaurants easily available via shuttle to Ubud. When I return I will stay here again.

6/10 Okay

KISHORE KUMAR, Hongkong

Disliked: Staff & service, property conditions & facilities
Not happy with this booking
Very bad experience.book villa and went inside they say don't Hv room for we r transferring to or sister company south ubud to norths ubud and go there the room is not villa .its ordinary room .quit suffer with my baby.

10/10 Excellent

Elyssa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy private hotel with good service
Really couldn't ask for more given the price I paid. Room service is pretty cheap and decent as well. Location is pretty good as it's not within the tourist hotspot and travelling time to Ubud/Seminyak/Kuta is about 45mins. Appreciate the benefits of free shuttle to Ubud Centre and Sukawati Art Market as well as free bike rentals. Would consider going back there again. However it may not be wheelchair or pram friendly. Suitable for grad trip/family holidays/couple holiday :-)

6/10 Okay

Verified traveler

Most economical stay at center of Ubud
Best place for an overnight stay and visit nearby sightseeing places.

10/10 Excellent

Bianca, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place but a bit far off...
I really loved my stay at this hotel. It was amazing & just the perfect place to watch the moon eclipse. The food was excellent too and I would go there again anytime.

8/10 Good

Keith, UK

Liked: Cleanliness, staff & service, room comfort
Gorgeous, serene surroundings, but upkeep issues.
Alum Puri is a gorgeous retreat. The approach to it looks a little underwhelming, but once down the steep driveway you find yourself in a fantastically quiet set of terraced villas. The grounds are absolutely immaculate. The pools are private plunge pools are very well kept. Similarly, the staff are extremely friendly and helpful. I didn't use the shuttle bus to get from the airport, but used it to get to/from Ubud a couple of times. Food at Alum Puri is good: good choices for breakfast, though don't expect a full English! (Not sure who could eat that in this heat anyway!) Lunch/evening menu is broad and of a good quality, though a little expensive for the standard for Bali. You don't really have an option in the area though. The only downside is the upkeep of the rooms- there is a bit of a damp smell meaning the extractor fans have to be on all night, and the mirror in my bathroom was very spotted. The room was not as clean as I would expect, though more due to maintenance than the efforts of house-keeping. Linens were as clean as expected and they raised the issue of a broken light fitting in my room that was replaced the same day. Would I stay here again... Yes, but in the knowledge that the trade off of such an idyllic location are the slight issues in accommodation, but given the price, is fair.

10/10 Excellent

ATIQ R, Chicago, IL USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali Trip
Per the price, its a steal. Best ever...

10/10 Excellent

Jag, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tip goes a long way
We didn't get very much information from the staff about what was included in our package and what wasn't. This was annoying as the level of staff English decreased or increased in accordance with how much you tipped. I felt at times that they are vague on purpose so you don't use much of what you have for free but the best policy is IT IS FREE UNLESS YOU HAVE TO SIGN FOR IT.

6/10 Okay

jo

bali hotel
What was shown on the website not given in hotel. very old room, pool not tiled..

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and not well maintained
We booked a villa with private pool(more likely a pond), it was old and not well maintained. The room decoration was old, ugly and not very pleasant for us not to mention the toilet drainage smelled bad like a sewer. The bed sheet and pillows smelled musty as if it was not properly washed & dried even after we asked them to clean the room daily. The small fridge under the mini bar was very dirty and cups was never replaced even after we used it. The TV channels are very limited choice, there's only BBC, and the rest was local channel with bad reception, the Wi-fi internet was ok but very slow. The staff services were very MINIMAL and we had to asked specifically for things that we want, which was supposed to be included in normal service in a 4 star villa such as this. The free breakfast given were MINIMAL and the services were also not satisfactory. The food at the hotel restaurant are extremely expensive and choices are also very limited. The location is far from everywhere, it had a very limited choices of eateries in the surrounding area. The scenery from our villa was a dried burnt rice field. The small private pool/pond was dirty, the water was always cold, and the daily maintenance/cleaning was very poor and MINIMAL. The receptionist was polite and helpful, If you like a quite and private place to sleep this is the right villa for you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A little bit more attention to details
The resort was beautiful and is situated in a quiet location. A little far from Ubud centre, but if you are looking for a quiet getaway, this is the place. There wasn't much choice for breakfast, so moderate your expectations. The resort was generally in good condition. However, the stay was marred by frequent disruption in the water supply.

10/10 Excellent

jacqui, Australia - VIC - Bendigo

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Amazing; Service: Flawless; Cleanliness: Immaculate; A little out of town but offer a free shuttle service. The hotel was amazing, until breakfast we honestly believed we were the only ones there.

8/10 Good

Ange, kiama

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Beautiful gardens, stunning view of rice paddies
The waitresses are the most beautiful people. All the kitchen and waiting staff were so kind and really made my husband, myself and our 2 year old daughter feel like family. We felt safe at this resort and although other guests were staying you hardly see them, so it's very nice for people who don't like the tourist hot spots. Villa Ridi is beautiful. The other villas are ok, you need to make sure you are getting the room you pâid for on arrival. I booked a 1 bedroom villa which was supposed to have a separate living space and private pool, we received a studio villa and plunge pool. When I inquired about it I was told I would need to pay more money. Apart from that, I would recommend staying at Alam Puri as it is truly a Balinese experience, the villas are run by the local Bailines people. Everything is beautiful and the gardens are fantastic. Food is wonderful western and idonesian meals (we mainly ate Indonesian as you don't got to asia to eat what you have at home). If you want a memorable holiday in bali with a real taste of what the people in bali are really like, stay here. You will enjoy all the moments spent with the Alam Puri family. The museum on site is fabulous and definantly great to see on a relaxing day at the resort.

8/10 Good

Maxwell

Liked: Staff & service, room comfort

8/10 Good

Maxwell, singapore

Liked: Cleanliness, staff & service, room comfort
Awesome Stay
it was an awesome stay, the hotel was 40 min from the airport but the area where the hotel is situated is calm and so peaceful and relaxing.... the villa was too spacious and awesome ones