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Reviews of Wyndham Dreamland Resort Bali

4.5 out of 5
Wyndham Dreamland Resort Bali
Kawasan Pecatu Indah, JI Pantai Dreamland, Pecatu, Bali

Reviews

8.2

Very Good

Rating 10 - Excellent. 26 out of 69 reviews" "
Rating 8 - Good. 33 out of 69 reviews" "
Rating 6 - Okay. 4 out of 69 reviews" "
Rating 4 - Poor. 4 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of magic in difficult times
We stayed here for three weeks, just as the Covid-19 pandemic was taking hold. The staff were outstanding, friendly and very cheery despite knowing that they would be soon without work. They were thoroughly professional, cheery, and outstanding. Can't speak highly enough of Team Wyndham at Dreamland. And we will return next year when this is all behind us. Stay safe.
Stayed 18 nights in Mar 2020

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal and location
Great deal and location. Good for a relaxing stay away from large crowds. Bring cash here as I didn’t see an international ATM nearby and you may need it at venues on the beach. I enjoyed the free bicycles too—it’s a good area to ride or go for a run. Surfing can be good here if the weather is right. Try the Tuna filet at the restaurant on the beach—delicious!
Stayed 3 nights in Feb 2020
Response from Management of Wyndham Dreamland Resort Bali on 2020/2/27
Dear Owen Greetings from Wyndham Dreamland Resort Bali! Thank you for staying with us and for taking the time to share your experience during your stay. We are delighted to hear that we were able to deliver such a great experience and you enjoyed your stay with us! We very much look forward to welcoming you back to Wyndham Dreamland Resort Bali. With Warm Regards, Jennifer Suryadi General Manager

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Management Of Wyndham Dreamland Resort Bali on 2020/2/21
Dear our Value guest, Thank you for staying at Wyndham Dreamland Resort Bali, and it was a pleasure to serve you. We look forward to welcome you back on your next visit to Bali. With warm regards, Jennifer Suryadi General Manager

10/10 Excellent

tiffany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding villa experience
I had an absolute amazing stay. I had the duplex villa with private pool and it was just beautiful. So private and luxurious. The pool was amazing, bed and pillows were wonderfully comfortable, and the second bedroom was also perfect with two beds and an outdoor jacuzzi. The staff was outstanding also. So attentive and friendly. Yetti the manager and Nikson at the front desk were outstanding in hospitality. They were so personable and professional. I loved them! I would definitely return.
Stayed 1 night in Feb 2020
Response from Management of Wyndham Dreamland Resort Bali on 2020/2/17
Dear Tiffany, Thank you for highlighting your delightful moments on your stay at Wyndham Dreamland Resort Bali! We really appreciate your comments and very happy to hear that you were satisfied with the facilities and services we provided. Furthermore, we are pleased to learn that the efforts provided by our team on your stay was exceeding your expectations. I have shared your kind words with all the team member. They are delighted to know that they have enhanced your stay experience. Can't wait to welcoming you back to Wyndham Dreamland Resort Bali, where the great dream escape experience awaits. Thank you and regards, Jennifer Suryadi General Manager

10/10 Excellent

Masa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I really love the warm staff, convenience from beach and nice breakfast area.
Stayed 3 nights in Jan 2020
Response from Management of Wyndham Dreamland Resort Bali on 2020/1/28
Dear Masa, Thank you for your great review. I am very glad to read how much you enjoyed the our breakfast, service and how much our team were really helpful and friendly towards. We look forward to serving you again soon for more great experience at Wyndham Dreamland Resort Bali.

10/10 Excellent

Mo, Cairo, Egypt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great calm and decent hotel, 5 minutes walking distance from Dreamland Beach which is very convenient
Stayed 4 nights in Nov 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/11/15
Hi Mo, Greetings From Bali, Thank you for taking the time in leaving such a fantastic review. We are very happy to know that you thoroughly enjoyed your stay and that you were impressed with the resort. Hope to see you back soon, With warm regards, Jennifer Suryadi General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are awesome, but the food is terrible and over priced, whilst the service in the restaurants was very poor also
Stayed 1 night in Oct 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/10/30
Dear Our Valued Guest Warmest Greetings from Wyndham Dreamland Resort Bali! Thank you for taking the time to share your feedback. Please accept our most sincere apologies and we appreciate your valuable feedback regarding our food and service in the restaurant issues. Meanwhile, We have shared your remarks with the department heads for their actions and improvements. Once again, please accept our sincerest apologies. We hope there will be another opportunity for us to serve you again in the near future. With warm regards,

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/10/30
Dear Our Valued Guest Thank you for choosing Wyndham Dreamland Resort Bali and reviewing your recent experience with us. We look forward to welcoming you back to the resort for another memorable and relaxing experience. With warm regards,

8/10 Good

ChauYan, Hong Kong

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staffs are good with service quality and passion. But i am really disappointed to the housekeeping cleaning. They didnt clean well to my room and refill the amenities on every single day, i have to re-call again when i am back at night. I hope this can be improved.
Stayed 5 nights in Sep 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/10/15
Dear ChauYan, Warmest Greetings from Wyndham Dreamland Resort Bali! Thank you for taking the time to your feedback. Allow us to express a sincere apology for your experience. We have noted your remarks and I have carefully reviewed the points you mentioned and will follow up accordingly with the managers concerned for our corrective action. Once again, please accept our sincerest apologies. We hope there will be another opportunity for us to serve you again in the near future. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/10/1
Thank you for choosing Wyndham Dreamland Resort Bali and reviewing your recent experience with us. We certainly look forward to welcoming you back at the resort. With warm regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/9/24
Dear Steven, Greetings From Wyndham Dreamland Resort Bali Thank you so much for choosing Wyndham Dreamland Resort Bali and thank you. It was a pleasure to have you at the resort. Can't wait to welcoming you back to Wyndham Dreamland Resort Bali, where the great dream escape experience awaits. With warm regards,

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreamland should be renamed Pathetic-land
The hotel is only one-year-old but it's already falling apart because of over-tourism. Room was clean but poor water drainage for my shower. I didn't report it because I only had a short stay. Dreamland Beach is not a great beach. Staff was nice enough but some were inexperienced. Check-in and check-out were incredibly slow. There are so many hotels in Bali. I definitely wouldn't return to Wyndham.
Stayed 1 night in Sep 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/9/19
Dear Valued Guest Thank you for providing your honest feedback with regards to your stay at Wyndham Dreamland Resort Bali. We are deeply saddened to hear that your recent visit was not thoroughly enjoyable. Please accept our sincerest apologies for the inconveniences you experienced. I appreciate your detail and these will be shared to the appropriate hotel team to ensure we consistently deliver upon guest expectations. We sincerely hope that this experience will not prevent you from coming back to Wyndham Dreamland Resort Bali. With warm regards,

8/10 Good

Stan, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was good except the bed was very noisy.
Stayed 3 nights in Aug 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/9/9
Hi Stan, Greetings From Wyndham Dreamland We are pleased to read your positive feedback. Your kind words have been shared to the team and we hope that your travel will bring you back to stay with us again in the near future. Look forward to welcoming you back to Wyndham Dreamland Resort Bali for another holiday dream escape. Thank you and regards,

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Flooding showers and understaffed
The hotel was severely understaffed. Service was slow. Our hotel bathroom was covered in black mold. Water pressure was not good, only had rain shower option and our shower flooded up to our ankles whenever we take showers. House keeping was OK, missed out on replacing some towels a few times but it's ok, when i asked for towels to be replaced, they delivered. There's not much food in the area, so room service food is the only way to get food. But room service food comes very slowly and food was not very tasty so order in advance and don't be picky about the taste. Hard to get transport out on Grab or go jek so better to get transport from front desk. My first day breakfast the buffet food smelled sour and have gone bad, they ran out of cups for coffee. But probably because of the huge crowd at breakfast, the staff were overwhelmed. Tables were not cleared and nobody was ever at the pancake or fried noodle Station.
Stayed 4 nights in Aug 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/9/5
Thank you for staying with us and for taking the time in leaving such valuable feedback. We cannot thank you enough for providing us with such detailed feedback at your stay with us. It is with regret to read your review and to know that your stay was not up to your expectations. Meanwhile, we have shared your notes to all the related department heads for their actions and follow up for immediate improvements especially for the service and facilities, in order to avoid a reoccurrence in the future. Our commitment is to provide excellent service to each and every one of our guests. Once again, please accept our sincerest apologies. We hope there will be another opportunity for us to serve you again in the near future. Best Regards,

2/10 Terrible

Erika

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
DISGRACEFUL! DO NOT STAY HERE!
I do not recommend ANYONE staying here, especially if you are in Bali to get married!!!! There were so many red flags early on I wish we didn't ignore. Poor communication, inconsiderate, and just not worth the amount of money! My husband and I brought so many guests to support this resort and we have so many regrets. We were told rooms were sold out so guests were forced to pay more for a suite despite the fact after complaining rooms were magically available. Maintaince was done to a room so one of our friends were unexpectedly upgraded from a deluxe room to a 2 bedeoom villa! How were we the bride and groom, yet we had a significant smaller room! Not to mention, our room didn't have any special touches regarding our wedding. We were so disappointed and underwhelmed with the service! One of our friends even had a toilet where his shower should be and when complaining he wasn't given another room and was refused a refund. He was forced to book elsewhere because he couldn't shower! All of thee above made us furious, but worst of all is we were promised a free shuttle for our guests staying at the Wyndham to and from our wedding venue. I even confirmed guest names and pick up time the day before. After our wedding we found out the Wyndham completely forgot about our guests and were 45 minutes late to our wedding which cause a delay in our whole wedding!!!! I am absolutely disgusted at this place and don't want any bride or groom to feel the way we did with so much stress!!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Ok hotel and location
(+) clean hotel, big rooms, nice pool (-) dreamland (new Kuta beach) are is a bit deserted with half build hotels all over the place, rooms can use some decorations, not enough sun beds next to the pool, note for couples: lot’s of children running around
Stayed 2 nights in Aug 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/8/19
Dear Valued Guest, Warmest Greetings from Wyndham Dreamland Resort Bali! Thank you for staying with us and share your review. We are glad to hear that you enjoyed the overall hotel facilities. Your wonderful feedback is shared with our team. We look forward to welcoming you back to Wyndham Dreamland Bali With warm regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/8/13
Dear Valued Guest, Warmest Greetings from Wyndham Dreamland Resort Bali! Thank you for staying with us and for taking the time in leaving such valuable feedback. look forward to welcoming you back on your next visit and thank you for choosing Wyndham Dreamland Bali as your preferred accommodation in Bali. Best Regards,

6/10 Okay

Iris

Traveled with family
the location is far out however the facilities are not strong enough. tho the front desk staff are kind but super slow with room changing and providing plug converter. also the spa girl is good but the spa room with no scent and music. and the breakfast is awful.
Stayed 3 nights in Jul 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/8/13
Dear Iris, Warmest Greetings from Wyndham Dreamland Resort Bali! Thank you for staying with us and for taking the time to leave such valuable feedback. We cannot thank you enough for providing us with such detailed feedback of your stay with us. I was surprised to read your review and deeply regret to know that your stay was not up to your expectations. Meanwhile, I have shared your notes to all the related department heads for their actions and follow up for immediate improvements especially for the service and facilities, in order to avoid a recurrence in the future. Once again, please accept our sincere apologies. We hope there will be another opportunity for us to serve you again in the near future. Sincerely,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing with this hotel was good. Just there isnt much to do in this area unless you're a surfer the oceans current was to rough to swim in. But the pool at this hotel is really nice.
Stayed 3 nights in Jul 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/8/2
Thank you for your great review and It's been a pleasure to have you staying with us. We do look forward to welcoming you back to Wyndham Dreamland Resort Bali Sincerely, Management of Wyndham Dreamland Resort Bali With warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway, very safe and secluded
My husband only surfs right and there's a surf break walking distance from the hotel. (Both left and right) Staff is super friendly and we ate at both restaurants. Food is fantastic. Hidden little gem, would recommend for families.
Stayed 4 nights in Jul 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/7/12
Dear Valued Guest, We are thrilled to hear that you had a pleasant stay with us. We love your feedback about you and your husband stay experience. We will not miss your positive comments to the team for their outstanding and warm services. We do look forward to welcoming you back to Wyndham Dreamland Resort Bali and appreciate you taking the time to share your experiences. Warm Regards,

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019
Response from Management of Wyndham Dreamland Resort Bali on 2019/7/11
Dear Valued Guest, Thank you so much for choosing your stay with us and for taking the time to review Wyndham Dreamland Resort Bali. We look forward to the pleasure of welcoming you back to Wyndham Dreamland Resort Bali should your travel plan brings you back to Bali. With warm Regards,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great place to stay Pool was nice although could be square Restaurant nice food but a little pricey for Bali Toilet near reception not working Sometimes toiletries were not given on a daily basis or all towels and cleaning was done late Good room service with still serving breakfast menu late at night Friendly staff Location close to beach but no shops around and have to get taxi to leave resort area. Closest shops around 5-7km away. Overall would come back again
Stayed 4 nights in Jun 2019
Response from Dewi Olyvia on 2019/6/18
Dear Anthony, Warmest Greetings from Wyndham Dreamland Resort Bali! Thank you for taking the time to write your feedback. I deeply regret to see that your stay was not like how it used to be. I was surprised to read your feedback as it definitely did not represent the usual standard of our service that we are offering to our guests. Meanwhile, I have shared your remarks to all the department head for their action and improvements. Once again, please accept our sincerest apologies. We hope there will be another opportunity for us to serve you again in the near future. With warm regards, Jennifer Suryadi General Manager

8/10 Good

Dee

Liked: Cleanliness, staff & service
Disliked: Room comfort
Best Service
Staff are amazing. Food is expensive. So many noises so hard to sleep. Pool not very deep and so far away from anything.
Stayed 4 nights in Jun 2019

8/10 Good

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel stay was great and very comfortable. You will need a motorbike when staying here. It is located in a compound that covers a very large area and is not really walkable. Restaurants and stores are 2 miles away, beaches very close and taxi drivers all over the place. But seriously, the indonesian government needs to start cracking down on these taxi coops. Every taxi will scam you or overcharge by quoting one price and demanding another upon arrival.They constantly harass everyone trying to enjoy their vacation and in general make tourists feel unsafe.
Stayed 4 nights in May 2019
Response from Dewi Olyvia on 2019/5/28
Dear Dennis, Thank you for taking some of your precious time to share your recent experience with us. There is nothing more satisfying than knowing you had an uplifting stay at our resort. We have also conveyed your valuable feedback about the Local taxi here for them to have better management. We hope to have an opportunity to welcoming you back very soon. With Best Regards, Jennifer Suryadi General Manager - Wyndham Dreamland Resort Bali

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Good swimming pool, close to Dreamland Beach. Breakfast buffet was good. The negative bathroom towels were close to being replaced. Lighting in the room was low., needed extra lights. The very dissapointing issue was that foul polluted waste water from the hotel was emptying into the stream . The stench could be seen and smelt from the western end of the breakfast restaurant . Very bad environmental issue. The stream flows to thr beach.
Stayed 1 night in May 2019
Response from Dewi Olyvia on 2019/5/16
Dear Valued Guest, We appreciate you taking the time to share your review. Thank you for your feedback and please accept our sincerest apologies for the disturbance you have to experience during your stay. I would like to assure you that we have taken all your feedback seriously. We do hope that we will have the opportunity to welcoming you back to the resort and allow us to reinstate ourselves in your good faith. Sincerely, Jennifer Suryadi General Manager

10/10 Excellent

Cleon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Nice secluded place, peaceful and relaxing. Only down side is that it’s a 10-15 bike ride or car ride out to find food and supplies. Overall if you’re looking for a quiet peaceful vacation. This is the place for you. Staff were amazing and friendly, always ready to help with a smile on their face. Lovely staff and people.
Stayed 4 nights in Apr 2019
Response from Dewi Olyvia on 2019/5/16
Dear Cleon Thank you for taking the time to post your wonderful review of our resort. I am glad to read that you have had a wonderful experience during your stay in Wyndham Dreamland Resort Bali. This is very gratifying news to hear, for all of our amazing team. Your positive comment is shared to the team, as I know this will motivate them to always deliver the best. We hope that your travel will bring you back to stay with us again in the near future Sincerely, Jennifer Suryadi General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is beautiful and the staff are so friendly! Food is delicious, and you are located so close to the beach. Just found it hard to organize bottles of water sometimes
Stayed 3 nights in Apr 2019
Response from Dewi Olyvia on 2019/5/16
Dear Valued Guest Thank you for your positive notes. We are pleased to learn that you were delighted by the facilities, foods and services that we offer at our resort. We hope that your travel will bring you back to stay with us again in the near future Welcoming you back soon, Sincerely, Jennifer Suryadi General Manager

10/10 Excellent

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beach is amazing! The pool is fantastic
Stayed 2 nights in Apr 2019
Response from Dewi Olyvia on 2019/5/1
Dear ANNIE, Greetings from Wyndham Dreamland Resort Bali! We thank you for choosing our Resort for your holiday destination and we are so thrilled with your fantastic review. We are looking forward to welcoming you back for another perfect holiday with Wyndham Dreamland Resort Bali. With Warm Regards, Jennifer Suryadi General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with fantastic friendly staff and incredible service
Stayed 3 nights in Apr 2019
Response from Dewi Olyvia on 2019/5/1
Dear Value Guest Greetings from Wyndham Dreamland Resort Bali! We thank you for choosing our Resort for your holiday destination and we are so thrilled with your fantastic review. We are very humbled to hear that you had a relaxing and memorable stay experience with us. We are looking forward to welcoming you back for another perfect holiday with Wyndham Dreamland Resort Bali. With Warm Regards, Jennifer Suryadi General Manager

10/10 Excellent

Brian, Pittsburgh Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again in a heartbeat
Staff made me feel welcome from check in to a very early checkout. angitta at the front desk was always helpful when I needed something. The room I had was on the top floor and the balcony floated out into a lush untouched forest of green. The pool was another highlight. Huge ane gorgeous.
Stayed 2 nights in Mar 2019
Response from Dewi Olyvia on 2019/4/10
Dear Brian G, Good Afternoon from Wyndham Dreamland Resort Bali! Wow! Thank you so much for choosing to stay with us I am very glad to read how much you enjoyed the hotel room and facilities, and how much our Team was really helpful and friendly towards. I will personally extend your kind recognition towards Anggita and the entire team for beyond during your stay. We very much look forward to having you back in the near future for a great experience. Sincerely, Jennifer Suryadi General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could walk to dreamland beach. Very nice and clean. We got a great room rate but everything else was a bit expensive.
Stayed 2 nights in Mar 2019
Response from Dewi Olyvia on 2019/4/3
Dear Valued Guest, Thank you for sharing your experience with us. It warms my heart to read such positive comments. I hope that you will choose to stay with us again whenever you travel to Bali, so we can continue providing another unforgettable experience. Best regards, Jennifer Suryadi General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet location a short walk to Dreamland beach, which is reasonably clean with a few beach restaurants and other shopping options. The hotel is very nice with a large pool area. The buffet breakfast has a lot of variety. The staff is very attentive and friendly. The only negative is the distance (about 4 km) to Jimbaran.
Stayed 7 nights in Mar 2019
Response from Dewi Olyvia on 2019/4/3
Dear Valued Guest, Thank you for your time to share your stay experience with us. I am delighted knowing you had a wonderful time with us and that you were impressed by the attentive and friendliness service given by our associates. It is our aim to elevate our guest experiences with personal and instinctive service to ensure the expectation is exceeded. Surely we are looking forward to welcoming you back to Wyndham Dreamland Resort Bali in your next visit to Bali. With Best Regards, Jennifer Suryadi General Manager – Wyndham Dreamland Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Dewi Olyvia on 2019/4/3
Dear Valued Guest Thank you for taking the time to share your great holiday experience. We hope that your travel will bring you back to stay with us again in the near future With Best Regards, Jennifer Suryadi General Manager - Wyndham Dreamland Resort Bali

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2018
Response from Dewi Olyvia on 2018/12/17
Dear valued guest Warm Greetings From Wyndham Dreamland Resort Bali thank you for staying with us, We are pleased to having you as our guest I am looking forward to welcoming you back soon With Best Regards, Jennifer Suryadi General Manager – Wyndham Dreamland Resort

10/10 Excellent

TZUOH CHYUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and nice hotel staff
The check in took 25-30 mins due to they were not able to find my reservation at hotels.com. Once they found my booking, my room was upgraded to the biggest suite in the resort and they even arrange transportation to send me to wedding reception.
Stayed 2 nights in Sep 2018
Response from Dewi on 2018/11/29
Dear TZUOH CHYUAN Thank you for taking the time to share your experience. We are pleased to learn that our service created good stay experience. I will make sure to pass on your kind words to the rest of our team to keep everybody motivated to continuously provide a high standard of services. We do hope to welcoming you back to Wyndham Dreamland Resort Bali. Thank you and regards, Jennifer Suryadi General Manager - Wyndham Dreamland Resort Bali

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buffet average A lot of friendly staff but no one as they walking past the pool saying hi let alone offering drinks in the extreme heat ... poolside disappointing as it was lovely but no service at all and lots of staff walking around not even saying hello
Stayed 3 nights in Nov 2018
Response from Dewi Olyvia on 2018/12/13
Dear Diana Greetings from Wyndham Dreamland Resort Bali Firstly, on behalf of the entire team of Wyndham Dreamland Resort Bali, allow me to express my sincerest regret and apologize for the inconvenience you encountered during your visit at our resort. Your feedback is valued and we really appreciate for giving us the chance to improve our services.. We do hope to have another chance to welcome you in the near future for a more seamless holiday escape. Thank you and regards, Jennifer Suryadi General Manager - Wyndham Dreamland Resort Bali

10/10 Excellent

Sandra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and the staff are amazing. Very quiet, at least in mid November. The beach near the hotel is terribly busy, don't recommend it if you come in a relax mood. Definitely a place to relax at the hotel and enjoy the amazing warm staff...
Stayed 2 nights in Nov 2018
Response from Dewi Olyvianti on 2018/11/21
Dear Sandra Thank you for taking the time to share your feedback. We are pleased to read your appreciation on the friendliness and assistance of our staff provided to you. We do hope that your memorable experience will bring you back to our Resort in the near future. With Best Regards, Jennifer Suryadi General Manager – Wyndham Dreamland Resort

10/10 Excellent

Felicia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly one of the best hotel experiences that my husband and I have had. The absolute most friendly staff, very warm and welcoming. Our room was clean and comfy. The food was delicious, no matter what meal it was (beautiful breakfast buffet spread, delicious dinners, always being served with a smile). Lastly I cannot forget the pool, it was just amazing. When we return to Bali we most definitely will stay at this hotel again. Highly recommended.
Stayed 2 nights in Oct 2018
Response from Dewi Olyvia on 2018/11/7
Dear Felicia Thank you for sparing your time to share your positive feedback. Our commitment is to provide excellent service to each and every one of our guests and we are delighted to know that we exceed your expectations with our services and facilities. Your wonderful feedback is shared to our team. . We are sure that other travelers will value reading your recommendations. Let me know directly at gm@wyndhamdreamlandbali.com to plan your next visit. Can't wait to welcoming you back to Wyndham Dreamland Resort Bali, where the great dream escape experience awaits. Thank you and regards, Jennifer Suryadi General Manager - Wyndham Dreamland Resort Bali

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think the Hotel should provide more shuttle service to nearby attraction and to & fro from air port
Stayed 3 nights in Oct 2018
Response from Dewi on 2018/11/29
Dear valued guest Thank you for taking the time to share your experience with us. Your feedback is valued and we are all looking forward to welcoming you back soon again to have seamless holiday escape.. Welcoming you back soon, Jennifer Suryadi Generalt Manager - Wyndham Dreamland Resort Bali

10/10 Excellent

Amanda

Had a great stay
Contrary to what is said here in the site when I booked the place has a 24 hour concierge so you can check in at any time you arrive which is very convenient especially for us whose group arrived at like 3am. They were very nice and helpful. The room was nice and spacious and very clean. I had thought it would not be nice because of past reviews but it was way above what I had expected it to be. The food is also very good and was priced very competitively. Whenever you called the house keeping they were prompt. The only thing I would say they should do is remove the left over food if any in the room. We ordered breakfast in the room and was expecting it to be out when we came back at night but they felt those we didn’t touch to leave it. We had to call for them to take it out. Their facilities are also nice, the swimming pool is big. Airport transfers can also be arranged through them. I think the rooms are good value for the money you pay. It is family friendly resort as well. They have villas if you wish but we stayed in a regular room. I just suggest that you rent a car with driver when you stay in this location which is abundant and cheap in Bali so you can go around. If you want peace and quiet this is the place for you. They also have a beach close by and is nicer than the ones I saw at Jimbaran and seminyak area. I would definitely stay here again next time. They did not disappoint. What they had on their photos was the exact same one I had arrived too.
Stayed 4 nights in Sep 2018
Response from Dewi Olyvia on 2018/9/17
Dear Amanda, Thank you for sharing your wonderful experience during your stay with us. We pride ourselves on providing personalized service to all our guests and I am thrilled to know that my team has provided you with a great memorable holiday experience with us. Your positive comment is shared with the team, as I know this will motivate them to always deliver the best. We sincerely look forward to welcoming you back for another memorable and relaxing stay. With Best Regards, Jennifer Suryadi Resort Manager - Wyndham Dreamland Resort Bali

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, poor location.
Great hotel. No complaints about it. But it is let down by its location, 5 minutes from what could be a fantastic beach but, like Bali in general, is an overcrowded dump, and there are no facilities away from the hotel.
Stayed 4 nights in Aug 2018
Response from Wyndham Dreamland Resort Bali on 2018/9/7
We really appreciate your time to write the detailed feedback on your recent stay with us. We are taking those to strive better in providing the service level to our guests. Guest satisfaction is our priority and with your input, we can improve our quality. Surely I look forward to welcoming you back to Wyndham Dreamland Resort Bali in the near future. With Best Regards, Jennifer Suryadi Resort Manager - Wyndham Dreamland Resort Bali

8/10 Good

Steph, Western Australia

Liked: Staff & service, property conditions & facilities
Pleasant stay
The staff were always very friendly and helpful. The rooms are clean and modern
Stayed 7 nights in Jul 2018
Response from Dewi Olyvia on 2018/8/14
Dear Steph, Thank you very much for outlining your experiences on your recent stay at Wyndham Dreamland resort Bali. We really appreciate on your comment and we are very happy to hear that you were delighted by the food at the restaurant, the beach and services by our team. Thank you and I truly appreciate your complimentary words with them, and I will definitely share your wonderful feedback directly with the team. We are definitely looking forward to welcoming you back in the near future With Best Regards, Jennifer Suryadi Resort Manager - Wyndham Dreamland Resort Bali

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treatment by staff appalling - steer clear
Extremely disappointed with this hotel. I travel weekly with work and the staff at this hotel were hands down the worst staff I have ever encountered. Steer well clear of it if you expect at a minimum decent service. We stayed for a total of 3 nights. After the first night we alerted he reception that there was a horrible smell coming from the drains in the ensuite. We must have told them on 5 different occasions that day and no one came to see the room. We requested a room changed and were told no. At 10pm that night someone came to “fix it”,sprayed air conditioner and left. We both woke the next morning feeling physically ill with migraines the smell was so bad.When we tried to speak to staff in the morning they smirked, laughed at us and gave us fake names. We asked to speak to manager who made fun of us for the duration of our conversation while trying to push us into a taxi (we had booked the hotel car the night before& agreed a price for the next leg of our trip but when the time came we were told we were lying and no car was ever booked *more laughing at us*) We both left the hotel feeling sick for more than 24hours, extremely upset and deflated. The treatment we received was completely uncalled for and unnecessary. We were extremely pleasant to the staff and even used google translate to try ensure our problem was explained properly. It has made me rethink ever staying with any whyndam hotels again as they clearly don’t have a high caliber of customer service.
Stayed 1 night in Aug 2018
Response from Wyndham Dreamland Resort Bali on 2018/9/7
Dear Guest, Thank you for sparing your precious time to share your feedback following your recent stay with us. Guest satisfaction is our utmost priority at Wyndham Dreamland Resort Bali and I feel regret we have let the service down. I have discussed these valuable comments with the departments concerned to ensure such situations will not re-occur in the future. I am glad that now we are communicating directly via email on this matter. Rest assured that your feedback is important to improve our service. With Best Regards, Jennifer Suryadi Resort Manager - Wyndham Dreamland Resort Bali

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with great staff
I twisted my ankle at the previous hotel so the Guest Relations Manager Ras relocated my family to an upgraded villa closer to the pool and restaurant. All the staff were very helpful, the food was good and it was a short 5 min walk to Dreamland beach.
Stayed 2 nights in Jul 2018
Response from Dewi Olyvia on 2018/7/30
Dear Sir/Madam Thank you for taking some of your precious time to share your recent experience with us. We are very happy to hear that you were delighted by the facilities and services at our resort. Your wonderful experience is shared to the team for the well-done job and to keep it up better. Do let me know directly at rm@wyndhamdreamlandbali.com for your next visit and I will ensure your stay will be another great holiday escape. Welcoming you back soon, Jennifer Suryadi Resort Manager - Wyndham Dreamland Resort Bali

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wyndham = Nice.. Dreamland Beach needs a clean-up
Good hotel all-n-all. Service was good and the hotel pool is nice. A suggestion would be to clean up the access to Dreamland Beach which is 3-4 min walk away. There is rubbish everywhere and could easily be cleaned up. I believe the hotel owners have a shared interest in this effort as they have the name of that beach in their name. I was very disappointed when going there. The roads around the area are very good. The views on 1 side of the hotel was nice water views, the others were average as you are looking at unfinished hotels in most directions and apparently they have sat there unfinished for a long while.
Stayed 5 nights in Jun 2018
Response from Dewi Olyvia on 2018/7/5
Dear Guest, Warm greetings from Wyndham Dreamland Resort Bali Thank you so much for your review. I am so pleased to hear that you enjoyed your stay with us and were able to take full advantage of the hotel facilities we have offered. We will always take good points from a positive review and surely will let the staff know about this, as I will assure you that they will be more than happy to hear. We look forward to welcoming you back for an extra relaxing vacation in the not too distance future. With my best regards, Jennifer Suryadi Resort Manager.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
More of a 3 star
The pool is very nice and overall the hotel looks good...however, the floor of our room was very dirty when we arrived and wasn’t cleaned until 6pm the next day. Also the room was not very soundproof which was an issue due to the number of people making noise in the corridor until late at night...there was even a gap inbetween the door and the doorframe (you could actually see in the room from the outside if you got close enough). Service was very slow in the cafe/restaurant...otherwise most of the staff were friendly and helpful.
Stayed 3 nights in Jun 2018
Response from Dewi Olyvia on 2018/6/29
Dear Sir/Madam, Thank you for the valuable feedback on your recent stay with us. I sincerely apologize for the lack of service you experienced. Investigation conducted and action been taken directly to the concern. I would like to assure you that your next visit will be seamless and you will have great experience staying with us. With Best Regards, Jennifer Suryadi Resort Manager - Wyndham Dreamland Resort Bali

8/10 Good

Elena, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good hotel with amazing staff. I find it a bit to expensive for Bali but we did enjoy our stay
Stayed 1 night in Jun 2018
Response from Dewi Olyvia on 2018/7/5
Dear Elena, First of all, we would like to thank for taking your precious time to share your recent stay experience with us. We are pleased to learn that you were delighted by the facilities and services that we offer at our resort. We are definitely looking forward to welcoming you back in the near future. With my best regards, Jennifer Suryadi Resort Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smiles
A new hotel – a great experience. Service and smiles all the way. Nothing too much trouble. So impressive we booked to stay at their other Bali hotel later in our trip.
Response from Wyndham Dreamland Resort Bali on 2018/4/24
Dear Melanie, Warmest greetings from Wyndham Dreamland Resort Bali Thank you very much for your excellent review Seems to be that your stay with us was an enjoyable one and we are glad to learn that you were satisfied with our products, services and facilities. Thank you for the kind words and lavish praises bestowed upon our team members, we will definitely share your positive feedback with them and they must be really happy to hear from you! On the behalf of the team, we would like to thank you for choosing Wyndham Dreamland Resort and we look forward to welcoming you back to our resort on your next visit to this beautiful island. With Best Regards, Jennifer Suryadi Resort Manager - Wyndham Dreamland Resort Bali

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value - friendly staff:)
Very friendly & helpful staff - we were able to rent a scooter from the front desk. The location is nice and quiet as it’s set back about 1km from the busy road & is near a golf course. The closest beach (dreamland) is pretty gross with litter and crowds so I’m just giving it an okay on location. We also prefer the dining options or beach club near Sunday’s or Single Fin. Overall a great value, comfortable stay, friendly staff - just make sure to rent a scooter to get to some of the other areas of Uluwatu :)
Response from Jennifer Suryadi on 2018/4/10
Dear Ms. Renee, Greetings, Thank you so much for your wonderful review of your recent stay at Wyndham Dreamland Resort Bali. We are so pleased to hear that you enjoyed your overall experience, and we appreciate all your kind comments regarding our staff service and your amazing experience during your stay. We always aim to make our resort a ‘home away from home’ for all our guests where they can relax and be pampered. Your compliments will be shared among the whole team and it definitely serves as the encouragement for us to keep up the good work. We do look forward to welcoming you back soon. Sincerely, Jennifer Suryadi Resort Manager Wyndham Dreamland Resort Bali

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The 2 rooms we stayed at were dark and had very little lighting. The bathrooms smelled and molding was visible in the shower. Reviews say new but it is not.
Stayed 1 night in Mar 2018
Response from Jennifer Suryadi on 2018/4/10
Dear Valued Guest, Greetings, Thank you for taking the time to tell us about your recent experience at the Wyndham Dreamland Resort Bali. I am truly sorry that it did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as at Wyndham, we strive to provide a superior service experience for every customer. Your constructive comments definitely help us in that regard. Please rest assured that we are already taking measures that will address some of the inconveniences you faced and prevent future occurrence with relevant departments for improvement. Once again, we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Jennifer Suryadi Resort Manager Wyndham Dreamland Resort Bali