Outdoor pool, open 9 AM to 6:00 PM, sun loungers
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Reviews of Momento Resort

2.5 out of 5
Momento Resort
143/117 Moo 12, Soi Daeng-Dum, Thepprasit Road Soi 8, Pattaya, Chonburi

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 151 reviews" "
Rating 8 - Good. 59 out of 151 reviews" "
Rating 6 - Okay. 28 out of 151 reviews" "
Rating 4 - Poor. 7 out of 151 reviews" "
Rating 2 - Terrible. 13 out of 151 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Disliked: Amenities, property conditions & facilities
The room was very old and the front sliding door could not open one side as the sides were damaged. The Wardrobe floor had rotted away the doors were only just hanging. The safe was only just bolted down and if you pulled on it it would have been removed due to the condition of the wood. Very poor room..
Stayed 1 night in Jan 2024

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Suyada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here as we were attending a local event close by. Meet our needs perfectly and the hotel is very pleasant.
Stayed 1 night in Jan 2024

10/10 Excellent

Mario

Stayed 7 nights in Nov 2023

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very eclectic place
Stayed 2 nights in Nov 2023
Response from manager on 2023/11/21
Thank you hope see you again

6/10 Okay

Hong Tian

Stayed 1 night in Jul 2023

10/10 Excellent

Suyada

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a one night stay to attend an event nearby. Hotel was an inexpensive option, and was clean and comfortable. Staff were friendly and helpful.
Stayed 1 night in Jun 2023
Response from manager on 2023/6/26
thank you

2/10 Terrible

Thanaboon

Traveled with group
Disliked: Cleanliness, staff & service
No wifi. The bed was so soft make my back hurt. They charged me $50 for the dirty bed linen.Even not that much dirty A very bad experience
Stayed 2 nights in Apr 2023
Response from manager on 2023/4/30
Not to much dirty, have blood and bed sheet, pilow ,cover matress and you say not dirty!!!!We only charge 1000b arround 29 and not 50, this amount is what the laundry charge use for extra cleaning.

2/10 Terrible

Keith

Disliked: Amenities, property conditions & facilities
Although I booked a room for nine days they wouldn't grant me an early check-in so I had to sit for three hours waiting for my room. Then, I asked them to clean my room for the first time after five days and they did but they didn't change the sheets, pillow cases, or comforter cover, all of which were clearly dirty. Last, when I checked out I had to carry my heavy bags 150 meters to the main road to get a taxi.
Stayed 8 nights in Mar 2023
Response from manager on 2023/4/11
good morning, Yes we don't gran early check-in because the be full and I can not say to the customers that's them have to go because you come early and not evening tell us your arrival time. About the cleaning when is like this just have to come and talk with the reception and we will do. About the taxi why you don't request at the reception, we order every day many taxi for the guest

8/10 Good

Rene, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is like a gem in the middle of a giant city. Even if older it is well kept and enjoyable. The room was a good size, with just a few repairs needed. More than two pillows would be a good comfort addition. The large balcony was also a good feature, sitting outside with all the mature trees was very soothing. Check-in was easy, staff is very nice and you will get the occasional hello from the Blue Macaw. The food is very good but sometimes takes a bit long to get to the table. One downside, the restaurant opens at 9am so no early breakfast. I haven't tried the bar. I will consider Momento for my next visit to Pattaya for sure.
Response from manager on 2023/4/11
thank you so much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from manager on 2023/4/11
thank you so much

8/10 Good

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Good place. good value.

6/10 Okay

peter

Liked: Cleanliness, staff & service, room comfort
Stayed 27 nights in Nov 2022

8/10 Good

Paolo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
This family-run resort is worth to stay at and well maintained. Rooms have different levels of comfort, all at an affordable price. Recommended only if you've your own mean of transportation.
Stayed 3 nights in Sep 2022
Response from manager on 2022/10/4
thank you

6/10 Okay

Parithad

ok
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place, Great Service
Great Place, clean, safe, spacious rooms, restaurant awesome, nice pool, very good value for money, came few times already and will come again.
Stayed 2 nights in Feb 2021
Response from Manager on 2021/2/23
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, quite and clean
Nice place, big pool, clean, spacious room, spacious balcony, good value for money
Stayed 2 nights in Nov 2020
Response from The Manager on 2020/12/3
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place, quite and clean
Stayed 1 night in Aug 2020
Response from General Manager on 2020/9/1
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

6/10 Okay

Tomi

Stayed 7 nights in Nov 2019

2/10 Terrible

Dominique

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Oct 2019
Response from PAtrice, General manager on 2019/10/22
Hello, Thank you for your stay in our complex. I'm sorry you seem disappointed with something. But you posted the review with "anonymous" and without comment: then, we can not know how you were disappointed, or you leave a quote just like that ... Or maybe, your listing is not justified (given the good quotes from other customers ...) Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Patrice, General manager on 2019/9/17
Thank you for choosing our Resort. The whole team tries to make your stay as pleasant as possible. Do not hesitate to contact reception for any request. We remain at your disposal. Be happy :-)

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Jun 2019
Response from Patrice, Manager on 2019/6/21
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

8/10 Good

s.andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best place in town
It is a great clean and friendly place. Well located .
Stayed 9 nights in May 2019
Response from Patrice, Manager on 2019/6/6
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

8/10 Good

Bill, Perth

Liked: Cleanliness, amenities
Rooms are a bit old, but I assume that is reflected in the good price. Lovely pool area though.
Stayed 1 night in May 2019
Response from Patrice, Manager on 2019/5/21
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

8/10 Good

Fikri

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good.. Room is always clean.. Environment is always clean.. Nice and peaceful.. Very nice place to stay..
Stayed 7 nights in Apr 2019
Response from Patrice, General manager on 2019/5/8
Thank you for choosing our Resort. The whole team tries to make your stay as pleasant as possible. Do not hesitate to contact reception for any request. We remain at your disposal. Be happy :-)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place with good price. communication also good. if provided hot cattle to make coffe would be better.
Stayed 1 night in May 2019
Response from Patrice, General manager on 2019/5/5
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Patrice, Manager on 2019/4/10
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good nice good low money big room plaisant stay staff good
Stayed 2 nights in Mar 2019
Response from Patrice, Manager on 2019/3/28
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

s.andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place .the best for the price.
Very nice place. Many food market near.nice pool. 7.11.near.very clean and quiet.will go back.
Stayed 4 nights in Mar 2019
Response from Patrice, Manager on 2019/3/19
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
A perfect oasis. A bit off the main track. Great pool!
Stayed 1 night in Feb 2019
Response from Patrice, Manager on 2019/3/8
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brilliant and totally underrated resort. Highly recommend!
Stayed 1 night in Feb 2019
Response from Patrice, Manager on 2019/3/2
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money in Pattaya
The Momento Resort is far, far better than it seems looking at other, pretty strange and to us: Unfair reviews! The softest bedding usually only to be found in 5 Star Hotels. A large swimming pool with perfectly clear and warm water. Efficient staff and whisper quiet aircon. Hot water at an awesome pressure. A fridge. TV. And a romantic restaurant dotted around the pool. A choice of rooms and bungalows all at a most amazing rate. Highly recommended.
Stayed 1 night in Feb 2019
Response from Patrice, General manager on 2019/3/1
Thank you for choosing our Resort. The whole team tries to make your stay as pleasant as possible. Do not hesitate to contact reception for any request. We remain at your disposal. Be happy :-)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice swimming pool.... good place in Pattaya.... good price
Stayed 1 night in Feb 2019
Response from Patrice, Manager on 2019/3/30
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
A totally underrated resort! It is far, far better than other negative reviews suggest. Perfect swimming pool. And the most snug and soft bedding we have ever enjoyed anywhere. Perfect mattresses. High water pressure. Great romantic poolside restaurant etc. Fantastic value for money. Efficient staff, too.
Stayed 1 night in Feb 2019
Response from Patrice, Manager on 2019/2/27
Thank you for staying in our Resort and your review. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and service. Rooms in the back are quieter. Good value for the money.
Stayed 11 nights in Jan 2019
Response from Manager on 2019/2/7
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good place for the price.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Stayed 2 nights in Jan 2019
Response from Patrice, General manager on 2019/1/28
Merci d'avoir séjourné dans notre Resort. Toute l'équipe s'efforce de rendre votre séjour le plus agréable. Nous espérons vous revoir prochainement :)

8/10 Good

P C, Cramlington

Liked: Cleanliness, staff & service, room comfort
A Bit Out Of The Way But Amazing Value !
Check in was smooth. They clearly get some questionable guests here, as we had to leave a 1000 baht deposit at check in. But for the price we paid for a pool view room (£16 a night), it's completely understandable. The room was basic, but functionable, as was the wifi. The real gem here is the pool area. Beautifully landscaped with a generously sized pool. We didn't eat here, as the food was a bit pricey, so can't comment on the quality. We ate 200 metres up the road at The Punch and Judy Pub. Good grub ! Distance wise, Momento is 1 mile from Thappraya Road, if you want to access the baht bus route to either Jomtien Beach or Pattaya. If you want a "do nothing and sit by the pool all day" break, then I can heartily recommend Momento Resort.
Stayed 2 nights in Jan 2019
Response from Patrice, Manager on 2019/1/24
Thank you for choosing our Resort. The whole team tries to make your stay as pleasant as possible. Do not hesitate to contact reception for any request. We remain at your disposal. Be happy :-)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and relaxing, clean quite place appart from thin walls,niosy people next room.
Stayed 7 nights in Nov 2018
Response from Patrice, Manager on 2018/12/26
Hello Thank you for staying in our resort and for your feedback. We will be happy to welcome you again :-) See you soon...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Nicely tucked away but still easy enough to get to everything
Stayed 10 nights in Jul 2018
Response from Patrice, General manager on 2018/10/31
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Not good, no breakfast, no facial tower No toothpaste, no toothbrush
Stayed 2 nights in Oct 2018
Response from Patrice, General manager on 2018/10/24
Hello, 1) breakfast : Why yo lies ??? There's 5 differents formulas of breakfasts ! The 1st formula (with coffe, tea or chacolate - Bread, jam, butter, croissants and chocolate bread start at 9h00 - the other one with hot dishes (american, english, Thai, etc...) start at 9h30... 2) you booked an economic bedroom for 480THB/N only i this 3 stars resort : we can not place this kind of amenities for this price ! It's provide with a VIP room only ! all our rooms and them amenities are well describe on Expedia website : for 480THB/N you have a king seize bed, aircon, hot shower, TV, fridge, safety box, soap, shampoo, (and of course towels) ... in a very clean room ! Where else you can have all this for this price ???

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in fairly quiet area
The hotel itself is quite nice. Staff are great and the restaurant has a good range of meals. The pool is clean and in good surrounds. It would be nice to be able to use the pool after 6 pm but, I can understand why it’s not. The location is quite good, not too far from Jomtien and Pattaya beach but still far enough away to be fairly quiet. I would recommend this place to friends and family
Stayed 20 nights in Sep 2018
Response from Patrice, Manager on 2018/10/1
Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

10/10 Excellent

Wichittra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Patrice, Manager on 2018/7/27
Thank you for choosing our Resort. The whole team tries to make your stay as pleasant as possible. Do not hesitate to contact reception for any request. We remain at your disposal. Be happy :-)

2/10 Terrible

TOHID NASIR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boring hotel nothing around very far from city.
Very bad. very much far away from city. There’s nothing around here. If u want to eat at somewhere restaurant u have to spend 500 Baht for travelling to get to the restaurants I eat. This hotel is out of town Just wasted time and money.
Stayed 1 night in Jun 2018
Response from Patrice, General manager on 2018/6/28
Hello. You did not appreciate our location, and you put just for this a cotation of 1 on 5 : this is not fair ! In more, our resort is very well located, and eve body can check it on google map (our resort is well referenced ! You should do it !) : - we are located halfway between the hyper center with its nightly attraction (Walking Street) and Jomtien beach: only 2.2 km on both sides (5 to 7 minutes by taxi motobike) : it's really not far! - we have a motobike taxi station just around the corner from the hotel, to get you quickly everywhere in Pattaya - The Big Buddha and several points of interest (eg Thepprasit night market - amusement park ...), are just 1 km (5 minutes). All this is easily verifiable on Google Map. Our establishment is slightly removed from the bustle of the hyper center, which allows to spend a pleasant stay. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Patrice, Manager on 2018/12/11
Merci d'avoir séjourné dans notre Resort. Toute l'équipe s'efforce de rendre votre séjour le plus agréable. Nous espérons vous revoir prochainement :)

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rundown Inside, Nice Outside
It's time this hotel renovate itself, such a nice structure of the hotel ruined by dirty, rundown and broken rooms. So much potential...
Stayed 1 night in May 2018
Response from Patrice, General manager on 2018/5/16
Hello, thanks for your staying with us and your comment. Our staff is new and we run a new renovate plan right now. All our VIP rooms, confort rooms and Bungalows are already renovates. The plan start now for economic and standard room :-) See you soon

10/10 Excellent

Chelsea

Liked: Staff & service, room comfort
Would definitely stay again, great value
This was a great stay! The pool area is gorgeous and the food and drinks are delicious! The beds were super comfy which was a nice change, and there were a few good English channels on the tv which was awesome. Only downside was that the bathroom was dirty and we had ants in our room (but then again it’s Thailand so the bug thing wasn’t a huge deal). They need to really power wash the bathroom walls or redo them so they’re easier to clean. Also it was quite loud at night but I’m guessing it’s quite the place to party! It would’ve been the best if the pool was open again after dinner service!! Beautiful and well landscaped place, best if you like to party :)
Response from Patrice, Manager on 2018/4/26
Thank you for choosing our Resort. The whole team tries to make your stay as pleasant as possible. Do not hesitate to contact reception if there is a problem. We remain at your disposal. Be happy :-)

8/10 Good

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Manager on 2018/3/24
Merci d'avoir séjourné dans notre Resort. Toute l'équipe s'efforce de rendre votre séjour le plus agréable. Nous espérons vous revoir prochainement :) Thank you for staying in our Resort. The whole team tries to make your stay as pleasant as possible. We hope to see you soon :)

8/10 Good

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Manager on 2018/3/24
Bonjour, Vous serez toujours le bienvenue dans notre Resort et nous ferons toujours le maximum pour vous satisfaire. A très bientôt :-) Hello, You will always be welcome in our Resort and we will always do our best to satisfy you. See you soon :-)