Outdoor pool

Reviews of The Marina Phuket Hotel

4 out of 5
The Marina Phuket Hotel
240/9 Phangmuang Sai Kor Road, Patong, Phuket

Reviews

8.4

Very Good

Rating 10 - Excellent. 342 out of 701 reviews" "
Rating 8 - Good. 216 out of 701 reviews" "
Rating 6 - Okay. 87 out of 701 reviews" "
Rating 4 - Poor. 38 out of 701 reviews" "
Rating 2 - Terrible. 18 out of 701 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stayed at this hotel Can’t go wrong with this one
Stayed 3 nights in Apr 2024
Response from The Marina Phuket team on 2024/4/15
Dear Chi, Thank you for being a loyal guest and for your kind words about our hotel. We're delighted to hear that you always have a great experience with us. Your continued support means a lot to us, and we can't wait to welcome you back for another wonderful stay!Warm regards, The Marina Phuket Hotel

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and always ready to help
Stayed 8 nights in Apr 2024
Response from The Marina Phuket team on 2024/4/14
Dear Marcus, Thank you for your kind review! We're delighted that you found our staff to be super friendly and always ready to assist. Providing excellent service is one of our top priorities, and we're glad to hear that our team met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm regards, The Marina Phuket Hotel

8/10 Good

Choetso

Stayed 6 nights in Apr 2024
Response from The Marina Phuket team on 2024/4/28
Dear Choetso,Thank you for taking the time to give score review to us! Thank you once again for choosing The Marina Phuket. We look forward to serving you again soon! Warm regards, The Marina Phuket Hotel

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, has everything you need. Would only note that traffic can be loud given its next to a busy road.
Response from The Marina Phuket Management on 2024/4/4
Dear Mark,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found our hotel great and that it met all your needs.We apologize for any inconvenience caused by the noise from the busy road nearby. Your feedback is valuable to us, and we will look into ways to minimize this issue for our guests in the future.We hope that despite this, you had an overall enjoyable experience with us and that you will consider staying with us again in the future.Warm regards,The Marina Phuket Management

10/10 Excellent

christopher, Richmond Hill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed at this property. It’s in a location that I’m deal alike staff is very friendly and all in all rooms are pretty nice.
Stayed 5 nights in Mar 2024
Response from The Marina Phuket Management on 2024/3/29
Dear Christopher,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our property for the second time and that you find our location ideal. Our team takes great pride in providing friendly and attentive service to all our guests, and we are glad that you experienced this during your stay. Your kind words about our rooms are also much appreciated.We look forward to welcoming you back for another memorable stay whenever your travels bring you to our area.Warm regards,The Marina Phuket Management

10/10 Excellent

james

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top pool and the staff here are very welcoming. Rooms are great. Thank you for a lovely stay
Response from The Marina Phuket Management on 2024/3/18
Dear James,Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you enjoyed your stay at our hotel and that our rooftop pool and staff made your experience memorable.Your kind words about our rooms are also greatly appreciated – we're glad you found them comfortable and accommodating.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Best Regards,The Marina Phuket Hotel

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Feb 2024
Response from The Marina Phuket Management on 2024/3/18
Dear Hanna,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel beautiful. It's always a pleasure to know that our guests enjoy their stay and appreciate the ambiance we strive to create.We're continuously committed to providing exceptional experiences, and your positive words truly motivate us to keep up the good work.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Best Regards,The Marina Phuket Hotel

10/10 Excellent

José

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel food was well prepared and delicious, room very clean and services friendly, cooperative and They were always able to help. Thank very much. We will book again for another holiday.
Stayed 13 nights in Mar 2024
Response from The Marina Phuket Management on 2024/3/17
Dear José,Thank you for choosing our hotel and for sharing your excellent experience with us! We're thrilled to hear that you enjoyed the well-prepared and delicious food, as well as the clean rooms and friendly services provided by our cooperative staff. It's always our goal to ensure that guests feel welcomed and assisted throughout their stay.We appreciate your kind words and are delighted that you had a memorable experience with us. We look forward to welcoming you back for another holiday in the future. Thank you again for your feedback and for considering us for your future bookings!Best Regards,The Marina Phuket Hotel

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location at a decent price.
Stayed 2 nights in Feb 2024
Response from The Marina Phuket Management on 2024/3/8
Dear Sean,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location to be convenient. Providing a comfortable experience at a reasonable price is always our goal, and we're delighted that we could meet your expectations.We hope to have the pleasure of welcoming you back to our hotel soon!Best regards,The Marina Phuket Management

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Modern amenities, pretty decent breakfast. Very noisy.
Stayed 4 nights in Feb 2024
Response from The Marina Phuket Management on 2024/3/5
Dear sharon,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your review and are pleased to hear that you found our location convenient, enjoyed our modern amenities, and found the breakfast to your liking.We sincerely apologize for the noise disturbances you experienced during your stay. Providing a peaceful and comfortable environment for our guests is a top priority for us, and we regret that we fell short of your expectations in this regard. Your satisfaction is very important to us, and we hope that you will consider staying with us again so we can provide you with a much-improved experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon.Best regards,The Marina Phuket Management

6/10 Okay

Sharon

Disliked: Cleanliness, property conditions & facilities
Very dated, Shower over bath - water leaked out. Rooms were very dark
Stayed 4 nights in Feb 2024
Response from The Marina Phuket Management on 2024/3/2
Dear Sharon,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We understand your concerns regarding the dated appearance of our rooms, the shower over bath configuration, and the issues with water leakage. Your comments have been duly noted, and we will take immediate steps to address these issues to ensure a more comfortable and enjoyable experience for our guests in the future.Additionally, we apologize if the rooms appeared dark during your stay. We will review the lighting situation to ensure that our guests have a well-lit and inviting environment during their stay.Your feedback is incredibly valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Best regards,The Marina Phuket Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Marina Phuket Management on 2024/3/22
Dear David,Thank you for taking the time to rate your review and response.We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Warm regards,The Marina Phuket Management Team

10/10 Excellent

Robert, Bristol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast excellent, hotel clean and modern staff brilliant.
Stayed 13 nights in Feb 2024
Response from The Marina Phuket Management on 2024/2/16
Dear Robert,Thank you very much for taking the time to share your experience with us. We greatly appreciate your kind words regarding our breakfast, cleanliness, modern amenities, and the exceptional service provided by our staff.At The Marina Phuket, we strive to ensure that each guest has a memorable and enjoyable stay, Your feedback motivates us to maintain our high standards and continually improve our services.We're delighted that you found our breakfast offerings excellent and enjoyed the clean and modern environment of our hotel. Our team takes great pride in providing top-notch service, and we're thrilled to hear that they made a positive impression on you.Once again, thank you for choosing The Marina Phuket. We appreciate your patronage and hope to have the pleasure of serving you again soon.Best regards,The Marina Phuket Management

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool.
Stayed 3 nights in Feb 2024
Response from The Marina Phuket Management on 2024/2/16
Dear Randy,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our pool during your recent visit. Creating a relaxing and enjoyable environment for our guests is always our top priority, and it's wonderful to know that you had a positive experience.Once again, thank you for your feedback. We look forward to welcoming you back soon!Best regards,The Marina Phuket Management

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Marina Phuket Management on 2024/2/15
Dear Priscilla,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Excellent

Xavier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the cleanliness and modern look of the lobby. Room was cozy and always being cleaned. 5/5 stay. The only thing is that it is noisy during party nights near the street.
Stayed 6 nights in Feb 2024
Response from The Marina Phuket Management on 2024/2/12
Dear Xavier,Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that you absolutely loved the cleanliness and modern look of our lobby, as well as the cozy atmosphere of your room. It's fantastic to know that you had a 5/5 stay overall!We sincerely apologize for any inconvenience caused by noise disturbances during party nights near the street. We understand the importance of a peaceful night's sleep and will look into ways to minimize this issue in the future.Your satisfaction is our top priority, and we truly appreciate your valuable feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,The Marina Phuket Management

10/10 Excellent

MIKE

Stayed 4 nights in Feb 2024
Response from The Marina Phuket Management on 2024/3/22
Dear Mike,Thank you for taking the time to rate your review and response.We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit PhuketWarm regards,The Marina Phuket Management Team

10/10 Excellent

Ramzi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW what a hotel
To Describe this hotel with One word, WOW. Very very good hotel with very good cleaning and all of the member staff was very good, i felt like a king when i stayed there for two weeks, i surely gonna come back and live in the Marina Phuket hotel
Stayed 14 nights in Jan 2024
Response from The Marina Phuket Management on 2024/1/31
Dear Ramzi,Wow! We're absolutely thrilled to receive such positive feedback from you. It warms our hearts to know that you had a good experience at our hotel and felt like a king during your two-week stay. Providing exceptional service and making our guests feel special is always our goal, and we're delighted that we could achieve that for you.We appreciate your kind words, and we can't wait to welcome you back for another fantastic stay. Thank you for choosing The Marina Phuket Hotel, and we look forward to hosting you again in the future!Best regards,The Marina Phuket Management

8/10 Good

Lauren

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Marina Phuket Management on 2024/1/12
Dear Lauren,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
This was my second time staying at the marina and it never disappoints. It’s at a good location with quick walk to Patong beach. If you need a taxi or motor bike there is always a good group of guys available just outside the hotel. Ask for Aex he is the best at getting people where ever they want to go.
Stayed 5 nights in Jan 2024
Response from The Marina Phuket Management on 2024/1/10
Dear Michael,Thank you for being a returning guest at Marina Phuket Hotel! We truly appreciate your loyalty and are delighted to hear that your second stay was just as enjoyable as the first. It's fantastic to know that the hotel continues to meet your expectations.We're pleased to hear that you find the hotel's location convenient, with a quick walk to Patong beach.Thank you for choosing Marina Phuket Hotel again, and we look forward to welcoming you back for many more pleasant stays in the future!Best regards,The Marina Phuket Management

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from The Marina Phuket Management on 2024/1/10
Dear Kenneth,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

4/10 Poor

Dominic

Stayed 4 nights in Jan 2024
Response from The Marina Phuket Management on 2024/1/13
Dear DominicThank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. If you have any problems that you'd like us to help with, please notify us while you are staying. so that we can solve the problem immediately. And we hope to see you again next time you visit Phuket.Best regards,Management of The Marina Phuket

10/10 Excellent

Brian

Liked: Amenities
Stayed 5 nights in Dec 2023
Response from The Marina Phuket Management on 2024/1/10
Dear Brain,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

6/10 Okay

Verified traveler

Disliked: Cleanliness
Room for improvement
Location is ok—about a 10 min walk to beach. Rooftop pool area was nice. But rooms are mediocre—beds are very hard, shower w/tub is poorly designed as it allows water to flood the floor and because of the design I think it prevents adequate cleaning as there was mold/mildew buildup on the show wall and the headboard in my room was dirty. Hardly any entertainment on the tv and no apps available to use.
Stayed 1 night in Dec 2023
Response from The Marina Phuket Management on 2024/1/7
Dear Anonymous,Thank you for taking the time to provide feedback on your recent stay at The Marina Phuket Hotel. We appreciate your insights, and we're dedicated to addressing the areas you've highlighted for improvement.We're pleased to hear that you enjoyed the rooftop pool area and found the location convenient. However, we sincerely apologize for any inconvenience you experienced with the room conditions. Your comments about the beds, shower design, cleanliness, and entertainment options are crucial to our ongoing efforts to enhance guest experiences.Please be assured that we take your feedback seriously, and our team will thoroughly review the issues you've raised. Once again, thank you for choosing The Marina Phuket Hotel. We look forward to the opportunity to welcome you back and provide an improved experience.Best regards,The Marina Phuket Management

10/10 Excellent

Finnbarr

Stayed 9 nights in Dec 2023
Response from The Marina Phuket Management on 2024/1/1
Dear Finnbarr,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Excellent

Jean-Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une merveilleux séjour
Un super bel hôtel à 10 minutes à pied plage Patong. Personnel accueillant et dévoué
Stayed 4 nights in Dec 2023
Response from The Marina Phuket Management on 2023/12/28
Dear Jean,Thank you for your wonderful feedback! We're delighted to hear that you found our hotel super nice and appreciated the welcoming and dedicated staff. It's great to know that the location, just 10 minutes’ walk from Patong beach, added to your positive experience.Your satisfaction is our priority, and we're grateful for your positive comments. We value your input and hope to have the pleasure of welcoming you back for another fantastic stay.Thank you for choosing our hotel!Best regards,The Marina Phuket Management

10/10 Excellent

Alejandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, seems like it is brand new. Enjoyed hanging out at the pool on the rooftop. Internet was very good in case you are working remotely. The only thing to keep in mind is that it is not that close to the beach or Bangla road. It is probably a 15 minute walk to both which was not a problem for us since we enjoy walking. There tuk tuks parked outside the hotel that you can take too.
Response from The Marina Phuket Management on 2023/12/5
Dear Alejandro,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice, with a brand-new feel. It's wonderful to know that you enjoyed your time at the rooftop pool and that the internet met your remote work needs.We appreciate your mention of the distance to the beach and Bangla Road. While it's around a 15-minute walk, we're pleased to hear that it wasn't an inconvenience for you, especially given your enjoyment of walking. Additionally, we're glad you found the tuk-tuks outside the hotel to be a convenient option.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,The Marina Phuket Management

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from The Marina Phuket team on 2023/11/16
Dear Leslie,Thank you for your great review score of your recent stay with us!Thank you for choosing our hotel.If there is anything we can do to make your next stay even better, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future.Best Regards,The Marina Phuket Management

6/10 Okay

Alice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have mixed feelings about this hotel. I think with reduced expectations, it’s a good option for staying in Patong. If you rent a motorbike, the location of this hotel is a great middle ground for almost anywhere else you want to travel in Phuket. For us, this was Old town and Kata beach. The underground parking was also very convenient. Additionally, the staff is very friendly and welcoming. They did a great job accommodating us, however, there were a few situations in which they were quite forgetful. In one case, we were locked out of our room and were told that someone would come open the door for us. They never came and we waited by the door for 20 minutes. The Marina is not very comfortable. The bed is rock hard. My first night sleeping on it was the worst night of sleep I’ve had in years. The pillows are equally uncomfortable. And while we’re on the topic of the bed, we requested a king bed and instead got two conjoined doubles, which meant there was a crack in the middle. Next, the shower door closes but doesn’t seal, so while showering, a very significant and unpleasant amount of water ends up on the floors. We had to ring out the floor mat multiple times. The water temperature is also absolutely random, at times hot, at times cold. Not the worst hotel ever, but it could be better. If I were to go back to Patong, I’d definitely search for other accommodation first but I’d still consider staying at the Marina on a budget.
Stayed 5 nights in Nov 2023
Response from The Marina Phuket team on 2023/11/17
Dear Alice,Thank you for taking the time to provide us with your detailed feedback regarding your recent stay with us. We're delighted to hear that you found the hotel's location convenient, especially with the underground parking, and that our staff's friendliness and welcoming demeanor left a positive impression. We also appreciate your acknowledgment of our efforts to accommodate your needs.However, we sincerely apologize for the inconveniences you encountered, We did investigate your stay very seriously to find out what went wrong , We are deeply sorry for the incident where you were locked out of your room, We have address this with our team and reinforce the importance of timely assistance.and we are apologize regarding for the discomfort you experienced with the bed and pillows, The unstable water temperature, we wish you had let us know during your stay. We are always available to find an immediate solution to any issues, as your comfort is our top priority. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.Best Regards,The Marina Phuket Management

10/10 Excellent

Vananh, silver spring

Liked: Cleanliness, property conditions & facilities
The room is very noisy at night in front. The roof top pool is amazing to see the sunset. The hotel is walking distance to restaurants and the shopping mall and big C.
Stayed 2 nights in Nov 2023
Response from The Marina Phuket team on 2023/11/12
Dear Vananh,Thank you for sharing your experience with us. We're sorry to hear about the noise issue; your comfort is a priority, and we'll certainly look into this.We're glad you enjoyed our amazing rooftop pool with its stunning sunset views. Being within walking distance to restaurants, the shopping mall, and Big C is indeed a convenience we're happy to offer.We appreciate your insights and hope to welcome you back for an even better experience. If there's anything specific, we can do to enhance your stay next time, please feel free to let us know.Best regards,The Marina Phuket Management

10/10 Excellent

Vananh, silver spring

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location near Patong beach . Walking distance to several restaurants and shopping. Very nice roof top swimming pool to watch sunset.
Stayed 4 nights in Nov 2023
Response from The Marina Phuket Management on 2023/11/11
Dear Vananh,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We truly appreciate your kind words and are thrilled to hear that you enjoyed the great location near Patong Beach, the convenience of walking distance to various restaurants and shopping options, and the breathtaking sunset views from our rooftop swimming pool.We look forward to welcoming you back on your next visit. Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the near future.Best Regards,The Marina Phuket Management

8/10 Good

Kenny

Liked: Cleanliness, staff & service
Enjoy the stay
Stayed 1 night in Oct 2023
Response from The Marina Phuket team on 2023/11/2
Dear Kenny,We're thrilled to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back for another great experience in the future.Best Regards,The Marina Phuket Management

6/10 Okay

Daniel

Traveled with group
Liked: Cleanliness, staff & service
Great roof swimming pool. Shower in bath, access difficult and water leaking in bathroom due to the configuration. Hard bed and bed corner frame dangerous, knock my self few times, bruised leg and foot. Friendly staff.
Stayed 6 nights in Oct 2023
Response from The Marina Phuket team on 2023/10/31
Dear Daniel,Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that you enjoyed our great rooftop swimming pool and that you found our staff friendly.However, we apologize for the challenges you faced with the shower configuration, water leakage in the bathroom, and the hard bed. Your safety and comfort are important to us, and we will work on addressing these issues to ensure a better experience for our guests.We appreciate your insights, and we look forward to the opportunity to host you again in the future with improvements made.Best regards,The Marina Phuket Management

10/10 Excellent

TIAN TENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Staff are friendly. 2. Vehicles noise & some water piping noise, espically during nite time. Had shifted room from L4 to L7. Sometimes still can hear water piping noise when someone using. 3. Breakfast variety average. 4. Surrounding environment, probably due to covid, many hotel nearby has stopped operation. Many vacant buildings.
Stayed 3 nights in Oct 2023
Response from The Marina Phuket team on 2023/10/15
Dear Tian Teng,Thank you for providing your feedback on your recent stay. We're pleased you found our staff friendly and welcoming. We apologize for the disturbances caused by vehicle and water piping noise. We are actively working to minimize these inconveniences for a restful stay. We have Noted on the breakfast variety; we will work on improving and diversifying our offerings.We understand your observations regarding the surroundings. Despite challenges, we're committed to providing a pleasant and secure environment for our guests.We value your feedback and look forward to welcoming you again.Best regards,The Marina Phuket Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Vibe
This hotel met all our requirements for our one night stay in Phuket. It is very nice and clean and has a beautiful rooftop pool that's perfect for enjoying the view and the sunset if you can't make it to the beach. Patong Beach is only 10-15 minutes walking distance and the hotel provides beach towels for you to take with you. Overall would definitely recommend!
Stayed 1 night in Oct 2023
Response from The Marina Phuket Management on 2023/10/12
Dear Anonymous,Thank you for your wonderful review! We're delighted to hear that our hotel met all your requirements for your one-night stay in Phuket. We're glad you found the hotel very nice, clean, and enjoyed the beautiful rooftop pool, especially for the stunning view and sunset moments. It's great that our proximity to Patong Beach and the complimentary beach towels added to your positive experience.We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay!Best regards,

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Sep 2023
Response from The Marina Phuket Management on 2023/9/24
Dear Naresh,Thank you so much for taking the time to share your positive experience and awarding us with a 5 rating! We are truly delighted and appreciative of your kind feedback.We're thrilled to learn that you had a good time at our hotel. Our team works hard to ensure our guests have a fantastic stay, and your satisfaction is our greatest reward.We look forward to the pleasure of welcoming you back for another exceptional experience in the near future.Best regards,The Marina Phuket Management

6/10 Okay

Andrew

Liked: Staff & service
Overall, the hotel is OK I left a week and a half early the bed was extremely uncomfortable. Even when they put a topper on it there wasn’t a lot of amenities in the hotel and the gym is very dated and restaurant. Options were very minimal in the neighbourhood staff are extremely friendly, but I think they had to be since I am the air-conditioning in my room broke down every week but other than that overall an average hotel
Stayed 28 nights in Aug 2023
Response from The Marina Phuket team on 2023/9/30
Dear Andrew,Thank you for sharing your feedback about your recent stay. We did investigate about your stay very seriously to find out what went wrong and what we could improve.We're sorry for the inconveniences you encountered, especially with the bed and air conditioning. We're taking immediate action to address these issues and improve our amenities.Your comments about the gym, restaurant options, and housekeeping preferences are duly noted, and we'll work on enhancing these aspects.We appreciate your kind words about our friendly staff. If your travels bring you back, we'd be honored to provide a better experience.Best regards,The Marina Phuket Management

10/10 Excellent

Gary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were excellent. On many nights however we were woken late by noisy and unruly guests. My suggestion would be that the hotel employ a security person to patrol the different floors during the night
Stayed 10 nights in Sep 2023
Response from The Marina Phuket team on 2023/9/24
Dear Gary,Thank you for sharing your experience with us and for your valuable feedback. We greatly appreciate your kind words about our staff and facilities.We sincerely apologize for any disturbance caused by noisy guests during your stay. Your feedback is invaluable to us, and we will certainly take it into consideration to enhance our guests' overall experience. Implementing a night patrol is a wonderful suggestion, and we will explore this possibility to ensure a peaceful and restful environment for all our guests.Your feedback helps us improve, and we look forward to welcoming you back for a more tranquil and enjoyable stay.Best regards,The Marina Phuket Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great place for a couple of nights stay. Easy walk into Bangla rd area.
Stayed 2 nights in Sep 2023
Response from The Marina Phuket Management on 2023/9/20
Dear Anonymous,Thank you for your recent stay and for sharing your feedback. We're pleased to hear that you enjoyed your stay and found our location convenient for exploring the Bangla Road area.We look forward to welcoming you back for another great stay whenever you're in the area.Best regards,The Marina Phuket Management

8/10 Good

Garry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Breakfast and very clean hotel
Thought it was a nice place to stay, bathrooms could do with some work. Staff were brilliant very helpful nothing was a problem for them. Our main problem was the traffic noise so close to a Main Street those bigger bikes sounded like a Tornado on the way, and they ran all-night until the early hours of the morning.
Stayed 2 nights in Sep 2023
Response from The Marina Phuket Management on 2023/9/20
Dear Garry,Thank you for taking the time to share your feedback from your stay. We're pleased to hear that you found our breakfast nice and the hotel clean. We appreciate your kind words about our staff and their helpfulness.We apologize for any inconvenience caused by traffic noise. Your comments are valuable, and we'll explore potential solutions to minimize the impact of noise, especially during the night.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,The Marina Phuket Management

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2023
Response from The Marina Phuket Management on 2023/9/17
Dear Nadia,Thank you for your great review score of your recent stay with us!Thank you for choosing our hotel and we look forward to welcoming you back on your next visit.Best regards,The Marina Phuket Management

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and the staff is the most helpful and friendly. I am definitely going to stay here again. Everybody was very welcoming and all I can say is you should definitely stay here with confidence.
Stayed 5 nights in Sep 2023
Response from The Marina Phuket Management on 2023/9/17
Dear James,Thank you for your kind words and wonderful endorsement of our hotel.We're delighted to know that you found our rooms clean and our staff exceptionally helpful and friendly. Your intention to stay with us again is the highest compliment we could receive. We're thrilled that you felt welcomed during your visit.Looking forward to hosting you once more on your next visit!Best regards,The Marina Phuket Management

10/10 Excellent

Melissa

Liked: Amenities, property conditions & facilities
The staff were exceptional and so polite, when I arrived back in Australia I was ready to book another vacation to Thailand and that included staying at the Marina… the only downfall was the shower. It kept on flooding but the house keeper and myself found a solution quick enough. Thank you so much team for everything from the great recommendations to making me feel safe as a solo female traveller.. I’ll definitely be back ❤️❤️
Stayed 7 nights in Sep 2023
Response from The Marina Phuket team on 2023/9/14
Dear Melissa,Your kind words mean the world to us! Thank you for choosing Marina Hotel and for your lovely feedback.We're delighted you felt safe and received great recommendations during your stay. Apologies for the shower issue, but we're glad it was quickly resolved.We can't wait to welcome you back soon for another memorable visit to Thailand!Best regards,The Marina Phuket Management

8/10 Good

Biju Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place to stay, if reasonable price, transport and spa available near by
Stayed 2 nights in Sep 2023
Response from The Marina Phuket team on 2023/9/10
Dear Biju,We're pleased to hear you found our hotel safe and reasonably priced. Your mention of nearby transportation options and a spa is greatly appreciated.Whenever you decide to return, feel free to reach out to us directly. We look forward to hosting you again!Best regards,The Marina Phuket Management

10/10 Excellent

avi-chai

Stayed 9 nights in Aug 2023
Response from The Marina Phuket Management on 2023/9/18
Dear Avi-chai,Thank you for your score review. It was a pleasure to have you as our guests and we hope to welcome you back soon.Regards,

10/10 Excellent

RONALD

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, the pool on the roof has a cool view and the walk to Patong is not far like 15mins
Stayed 8 nights in Jun 2023
Response from The Marina Phuket team on 2023/8/30
Dear Ronald,Thank you for sharing your positive experience with us! We're thrilled you enjoyed our friendly staff, the rooftop pool's view, and the convenient location. Looking forward to hosting you again.Best regards,The Marina Phuket Tea

8/10 Good

david

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people are awesome specially the young man Paul (front Desk) was so hopeful and everway
Stayed 7 nights in Aug 2023
Response from The Marina Phuket team on 2023/8/27
Dear David,We greatly appreciate your feedback regarding your recent stay with us. Thank you for highlighting the exceptional service you received from our front desk team.It's wonderful to hear that Our staff helpfulness and dedication made a positive impression on your experience. We'll make sure to pass along your kind words to the rest of the team.Your recognition encourages us to continuously strive for excellence in guest service. We look forward to welcoming you back for another memorable stay in the future.Best regards,The Marina Phuket Team

10/10 Excellent

Dawit, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly service and accommodating at all times
Stayed 9 nights in Aug 2023
Response from The Marina Phuket team on 2023/8/27
Dear Dawit,We're absolutely thrilled to read your feedback about our extremely friendly and accommodating service. Thank you for taking the time to share your experience with us.It's our top priority to ensure every guest feels welcomed and well taken care of throughout their stay. We're delighted that our efforts made a positive impact on your experience.Your kind words motivate us to continue delivering exceptional service. We can't wait to have the pleasure of hosting you again in the future.Best regards,The Marina Phuket Team

10/10 Excellent

Teniola

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Marina Phuket Hotel! From the staff being super helpful, the amazing view from the rooftop pool, the closeness to Patong Beach and downtown area of Patong was an unbeatable experience!! The only con was in the room, the water escaped the shower and flooded the bathroom door
Stayed 4 nights in Aug 2023
Response from The Marina Phuket team on 2023/8/11
Dear Teniola,Thank you for sharing your experience at Marina Phuket Hotel. We're thrilled you enjoyed the stunning rooftop pool views, our convenient location, and the helpfulness of our staff. Your feedback is invaluable in ensuring we provide the best possible stay.We apologize for the inconvenience caused by the water escaping the shower. We're addressing this issue to prevent future occurrences. We did investigate about your stay very seriously to find out what went wrong and what we could improve and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority. Thank you once again for choosing Marina Phuket Hotel for your stay. We look forward to the possibility of hosting you again in the future.Best regards,The Marina Phuket Management

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and grwat staff
Stayed 14 nights in Jul 2023
Response from The Marina Phuket team on 2023/8/9
Dear Andrew,Thank you for taking the time to share your feedback with us. we're delighted to know that you found our property well maintained. It's truly gratifying to hear that you had a great experience with our team. Thank you for choosing us as your accommodation, and we look forward to the pleasure of welcoming you back soon.Best regards,The Marina Phuket Management