We recently stayed at Hilton Grand Vacations Sunrise Lodge and had mixed feelings. The hotel is under renovation, which we weren’t told beforehand. Waking up to excavators and dump trucks outside the window at 7am was far from relaxing. Our room was in a small side building, but the walk to the main lodge was quick and easy.
Check-in was lackluster. Staff seemed disinterested and offered little beyond handing over the key. When we asked about Hilton Honors perks, we were told “we don’t do that here,” despite a Hilton Honors sign prominently displayed at the desk. We weren’t informed about amenities or the impact of the renovations, so we had to figure it out ourselves.
Parking is valet-only at $25 per night, with no self-park option, even with the property in its current state.
The room had a nice layout but felt worn despite claims of recent remodeling. Trim pieces were loose, the shower head plate was dangling, and the shower had standing water upon arrival.
That said, the outdoor areas are beautiful. The pool and fire pit areas are well done and make for a relaxing setting. The property has real potential.
Overall, it’s a nice place in a great location, but our experience didn’t reflect typical Hilton Grand Vacations standards, especially at this price point. Hopefully things improve once renovations are finished.