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Reviews of Hotel de Paris Opéra

2 out of 5
Hotel de Paris Opéra
37 Rue De Maubeuge, Paris, Paris

Reviews

6.2
Rating 10 - Excellent. 39 out of 279 reviews" "
Rating 8 - Good. 82 out of 279 reviews" "
Rating 6 - Okay. 61 out of 279 reviews" "
Rating 4 - Poor. 47 out of 279 reviews" "
Rating 2 - Terrible. 50 out of 279 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Bob

Stayed 4 nights in Nov 2023

10/10 Excellent

Derrick, Dallas

Stayed 4 nights in Nov 2023

4/10 Poor

martin

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hotel Paris Opera Our hotel in Paris was not as advertised. No internet except in the lobby. Nothing in the guestrooms for the entire 2 weeks we stayed at the hotel.. No telephone system from guestrooms to the front desk. In fact, no phone in the rooms at all. If I wanted to discuss anything with the front desk I had to go to the lobby and find the manager. My friends and business associates could not reach me at all. Renovations were going on every day of the 2 weeks we were there. Lot's of noise and sometimes the 3 person elevator was shut down because of construction. No air conditioning, no microwave, refrigerator or even coffee maker. No ice available. Elevator did not go to the 5th floor. We had to walk up and carry everything from level 4 to 5. There is no bell staff. Very light on room cleaning. DON'T assume anything before you actually book. Do a lot of research and confirm everything. For what we received,I deserve a refund. The positive side is that it is a great location and if you lean out of the balcony you can see the Eiffel Tower in the distance. The desk staff was as helpful as possible as senior management allowed. Some of the staff were new hires and learning about the hospitality industry.

8/10 Good

Douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is under renovation.
Stayed 3 nights in Oct 2023

8/10 Good

Ronald K

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Was semi furnished.Painting works was going on.Towel wasn’t good
Stayed 1 night in Sep 2023

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty, I expected old when in Paris but this was not clean. I got bed bug bites, it was disgusting! I have pictures I can share if needed.
Stayed 2 nights in Sep 2023

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, property conditions & facilities
I want a refund! I have video footage of the entire hotel being under construction the whole place was unsafe not to mention there was no wifi the entire stay! I’ve tried over and over to contact Expedia to get a refund and have had no help from the company
Stayed 7 nights in Sep 2023

8/10 Good

Mary Angela

Traveled with family
Liked: Staff & service
It is close to Gare Du Nord, only 11min walk, so there’s a lot food restaurants that are open late.
Stayed 2 nights in Aug 2023

8/10 Good

CHRISTOPHER JOHN

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023

2/10 Terrible

Marites

Traveled with family
Disliked: Property conditions & facilities
We are on the top floor (6th) the elevator only up to 4th floor and the room was too hot and there’s no AC. Not a good idea to stay here on summer time
Stayed 3 nights in Jul 2023

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I’ve ever seen in my entire life. We ended up leaving and losing our complete payment. It was dirty like it was under construction and we asked for two beds, and they said we couldn’t have it unless we switched with another person, but he had already checked in. I asked if housekeeping would change the sheets or anything and they said no that he barely spent time in his room. it was an awful situation And we had to scramble to find another hotel
Stayed 3 nights in Jun 2023

6/10 Okay

Lazaro M

Disliked: Cleanliness
Too expensive for two stars hotel, contruction while staying there, good location indeed, friendly staff, and good bathrroms and beds. They need to work in the cleaness of the hotel overall.
Stayed 9 nights in May 2023

4/10 Poor

Tanmay

Stayed 3 nights in May 2023

10/10 Excellent

Ben

All the staff were super friendly. My room was great - exactly what I wanted. On the 5th floor with a street view and a little balcony and view of the tower! It was small but in good decor. Niggles - there was no hot water at 5am when I got in one time; the lift was slow and clunky but I usually walked upstairs (nice oval stairwell); parts of the hotel seemed to be being refurbished so the lower floors looked like they needed some TLC but my experience was great. Thanks
Stayed 3 nights in Mar 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice, but the elevator was not working and the stairs were too narrow to haul a bag.
Stayed 1 night in Jan 2023

2/10 Terrible

colby

Stayed 1 night in Jan 2023

4/10 Poor

Kolawole

Disliked: Cleanliness, amenities, property conditions & facilities
A bit dated. The rest of the building was like a construction site. On a brighter the lady who served me breakfast was marvellous.
Stayed 1 night in Jan 2023

2/10 Terrible

Geneva

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not actually stay here at all - the hotel itself was under construction. The rooms looked absolutely nothing like the photos on Expedia and they are scamming me by charging me for the stay - when I did not use the reservation and the hotel is not fit to stay in. I am still waiting on a refund. Based on the fact that they violated city policy on construction/hospitality. I don’t know how they’re even functionally open.

6/10 Okay

Nadia

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The property was in a good location with lots of amenities nearby. However, we were given a room on the sixth floor but the lift did not work nor did anyone offer to help with luggage. Much of the furniture in the hotel is dirty or dilapidated condition. We had two safes in our room, neither of which worked and so we had to carry valuables and passports around Paris with us. The hotel did not offer to assist by minding passports or do anything to provide a working safe. Appreciate that this is a two star, but the lack of care and attention really lets this place down.
Stayed 2 nights in Oct 2022

8/10 Good

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Second time there. Love the location, no air condition was horrible. But for the price it was ok.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent people they make you feel like home and in this situation they make you feel like family thank you to all the staff
Stayed 10 nights in Mar 2020

2/10 Terrible

Zie, London

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with the cleanliness and hospitality of this hotel. I have images and videos as proof that this hotel was the complete opposite of what was expected, also considering the price we paid. There was no kettle in the room for daily hot drinks - we were both unwell so this was very inconvenient. Towels smelt terrible and non fresh. The bath was damaged. We had asked for a double bed as we are a couple but was denied at the desk without prior warning. And most of all, the sink was a disaster!! We had dirty water containing dirty stuff coming out of the sink. This was the worst experience I’ve had, as well as my partners and I cannot stress enough how disgusting this hotel room was. It was a last minute book, but we had loads of other options to choose from and I am so disappointed especially it being in central Paris. Aren’t all hotels in central meant to be nice? A little bit even? Appalling service, appalling staff. They gave us another room after the sink incident but the second room was no better with a huge hole in the bath. Disgusting. Can someone please get back to me regarding this.
Stayed 3 nights in Mar 2020

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware Black Mold and Poor Service
Absolutely horrible, place is covered in black mold. Stay away from here if you know what is good for your health. They offered a different room, it's covered in mold too. They then won't refund you when you are not staying there, even though they tell hotels.com they will. Do not waste your money like I did.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like except we could see the Eiffel Tower from our 5th floor room. The check-in guy was a bit rude when I said my name he stared at me with surly look and eventually said well I need a name. Well maybe didn't hear me but no need to be a smart arse! Not a good start. Also the lobby looked a lot seedier than the rose coloured pictures on Expedia. We caught the lift up to near our floor and opened the door, Wow has not had a repair man or revamp since Bridget Bardot was a kitten. We are slim 60 year old and struggled with the very small bathroom also quit noisy as there is no air conditioning you need the door open. Also I noticed no smoke detector in the room which I thought would be mandatory some decades ago in a hotel What made our stay even more sad is we paid high price months in advance! You live and learn even at sixty.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Lacking basic cleanliness, which would have made up for the overall dingy setting.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
This hotel was everything I needed. The bed was comfortable and the shower hot. It appears to be an older hotel but is clean and functional. It is an easy walk to the train station. Wifi works well. Friendly and caring staff.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
No AC and it was dirty Very old
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What did I like? Nothing. What did I not like? Everything.
Stayed 1 night in Jul 2019

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Decent value
Excellent customer service, but the room was much smaller than expected and the cleaning ladies left bleach on the bathroom floor which stained and ruined a pair of my shorts.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019

2/10 Terrible

Sander Florquin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go there.
Is hard to even figure out this hotel got 2 stars. We were encountered by cockroaches and water that came out from the floor. i wouldn't recommend this hotel even to my worst enemy.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

JEFFERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019
Response from roxana on 2019/2/21
Chère Madame, Cher Monsieur, Nous vous remercions d'avoir pris le temps d’émettre une note suite à à votre séjour. Nous ne cessons d’œuvrer afin rendre le séjour de nos clients des plus agréables.

2/10 Terrible

Rajani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
It was a worst stay of all time - No internet, no telephone, no TV remote, toilet was horrible - floor was dirty. It was such a bad experience that we couldnt wait to check out - disappointed.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Good for the price with great location and friendly staff. However, it lacks few things in the room such as a small fridge and toiletries in the bathroom. The service was good as well.
Stayed 4 nights in Nov 2018

10/10 Excellent

Kato, Tbilisi

Liked: Cleanliness, room comfort
good location neat train station. cheep and good. you get what you pay :)
Stayed 7 nights in Sep 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Ok budget accomodation.
I took the hotel as it was close to Gare du Nord. Front desk staff were friendly. Room was small and on the 6th floor but it fit the bill for cheap accommodation.
Stayed 1 night in Oct 2018

6/10 Okay

Ryan, Bristol

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights for the Ryder cup, good little stop-off point
Stayed 4 nights in Sep 2018

2/10 Terrible

mick, dublin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location ....badly needs updating...there was no holder for the shower head over the bath...staff were very helpful
Stayed 1 night in Sep 2018

2/10 Terrible

Shraddha, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
First they messed up my booking. Booked junior suite but we got 2 seperate rooms. 1 was really smelly and lot of traffic noise. 2nd was Bed bug infested. My son & me got bed bug bites all over. No compensation. Dont go there. Hotel staff not much helpful. Said to get refund from expedia since we booked thru it.
Stayed 2 nights in Jul 2018

8/10 Good

Tania, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were extremely helpful and location was nice and central to where I wanted to be.
Stayed 2 nights in May 2018

6/10 Okay

JKA, San Francisco, Ca

Disliked: Cleanliness, property conditions & facilities
Affordable but not as nice
The sheets and towels weren’t the cleanest. However, it was in a great location and easy to walk to so many things easy to get to on foot. And the view from our window was ridiculously cool! We could see the Eiffel Tower light up every hour and the whole block was just beautiful. So, the hotel itself could use some updating but it was easy to work with because Paris is expensive and the room was a good deal.
Stayed 3 nights in Apr 2018

4/10 Poor

Erik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Mold in the bathroom, holes in the wall, and the bed was super hard. The hotel is conveniently located though.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
One night stay in Paris
From the pictures I thought it was be nicer. It was quite dinner, but it was a place to lay our head so I'd give this hotel 2/5 stars.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a good experience
bed bugs, cold room, smells bad, dirty. doesnt get worst.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Convenient location but overpriced
Needed something close to Gare du Nord which this was. Overpriced for what you get.
Stayed 1 night in Oct 2017

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, below average cleanliness.
First and possibly most importantly, while this hotel lists air conditioning under the facility heading what that translate to is that the lobby is air conditioned. None of the rooms, however, share this benefit. What this hotel has going for it is location, 750 meters to Gare du Nord, easy access to two Metro stations, Montmarte is a short walk away and there are several bakeries and small grocery stores in the immediate area. What the hotel lacks, and this is not necessarily a surprise given the two star rating, is an average level of cleanliness and amenities. The room we stayed in was on the top floor with only one operable window with a shade that was broken (note: the elevator stops at the landing between the fourth and fifth floors so you may have some stairs to take depending on your rooms, also, by elevator I mean a typical European style lift retrofitted into an existing building, capacity is two normal sized adults willing to be in close proximity to each other). There were two fans in the room to help with the heat but luckily the days we were there were unseasonably cool for July. The bathroom ceiling featured an impressive growth of mildew and soap was provided in dispensers attached to the wall at the sink and in the shower. There was an open hole in the closet wall where access had been made to some of the plumbing and there were several items left behind from previous inhabitants. You're paying for location here. Staff was friendly and helpful.
Stayed 4 nights in Jul 2017

8/10 Good

GEORGES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KYU WEON

Liked: Cleanliness, room comfort
good to stay one night
good