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Reviews of Swiss-Belhotel Silae Palu

4 out of 5
Swiss-Belhotel Silae Palu
Jl. Malonda No. 12, Silae, Palu, Central Sulawesi

Reviews

8.4

Very Good

Rating 10 - Excellent. 6 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

SUGIANTORO

Stayed 3 nights in Jul 2023
Response from Imam Nugroho on 2023/7/21
Dear Mr. Sugiantoro,Warmest greetings from Swiss-Belhotel Silae Palu.Thank you for sparring us some of your time to write us a review online.We want to apologize for the inconvenience during your stay at Swiss-Belhotel Silae Palu, We ensure you that we will evaluate this comment with the related division and brief them to improve the quality of service. Please do know that in Swiss-Belhotel Silae Palu we strive to provide a superior service experience for every guest and this is not a regular thing to happen at our hotel. We hope you will give us another chance to give you better experience. We are looking forwards to serve you better on your next stay and make you feel like home in nearest future.Kind regards,Imam NugrohoGeneral Manager

10/10 Excellent

RENHENG

Liked: Staff & service, amenities, property conditions & facilities
I ever stayed here for more than a month for some business. Breafast and dinner are very great. Also this hotel have an excellent sea view, it was good for photos and time-lapse. Locals often come to organize activity such as wedding, party and so on. Waiter and waitress are very friendly. It's the bese hotel in Palu. Thank you for your serving!
Stayed 5 nights in Jan 2023
Response from Imam Nugroho on 2023/3/20
Dear Mr. Renheng,Warmest greetings from Swiss-Belhotel Silae Palu.Thank you for sparring us some of your time to write us a review online on our Expedia page.We are excited to read your review and knowing you had such an excellent holiday at our property pleases us greatly. We all as a team, always uphold the highest quality of our product and services and I am glad you found it all up to your expectations.We thank you once again for sharing your experience with us and we surely look forward to seeing you again some times in the future.Kind Regards,Imam NugrohoGeneral Manager Swiss-Belhotel Silae Palu

10/10 Excellent

wonseock

Stayed 4 nights in Dec 2022
Response from Imam Nugroho on 2022/12/27
Dear Valued Guest,Warmest greetings from Swiss-Belhotel Silae Palu.Thank you for sparring us some of your time to write us a review online on our Expedia page.We are excited to read your review and knowing you had such an excellent holiday at our property pleases us greatly. We all as a team, always uphold the highest quality of our product and services and I am glad you found it all up to your expectations.We thank you once again for sharing your experience with us and we surely look forward to seeing you again some times in the future.Kind Regards,Imam NugrohoGeneral Manager Swiss-Belhotel Silae Palu

8/10 Good

Kevin

Stayed 3 nights in Mar 2022
Response from Imam Nugroho on 2022/3/24
Dear Mr. Sanford, Warmest greetings from Palu! Thank you for sparring us some of your time to write us a review online on our Expedia page. We are excited to read your review and knowing you had such an excellent holiday at our property pleases us greatly. We all as a team, always uphold the highest quality of our product and services. We thank you for sharing your experience with us and surely look forward to seeing you again some times in the future. Kind Regards, Imam Nugroho General Manager Swiss-belhotel Silae Palu

8/10 Good

Kevin

Stayed 1 night in Mar 2022
Response from Imam Nugroho on 2022/3/14
Dear Mr. Sanford, Good Morning from Palu! Thank you for sparring us some of your time to write us a review online on our Expedia page. We are excited to read your review and knowing you had such an excellent holiday at our property pleases us greatly. We all as a team, always uphold the highest quality of our product and services. Furthermore, we thank you for sharing your experience with us and surely look forward to seeing you again some times in the future. Kind Regards, Imam Nugroho General Manager Swiss-belhotel Silae Palu

6/10 Okay

Zulfita

Stayed 2 nights in Jul 2021
Response from Imam Nugroho on 2021/7/17
Dear Ibu Zulfita, Kami sangat berterima kasih atas penilaian Ibu mengenai hotel kami. Atas nama manajemen, Kami mohon maaf jika pelayanan atau fasilitas Hotel kami tidak sesuai dengan ekspektasi dari Ibu. Izinkan kami di informasikan terkait pelayanan atau fasilitas kami yang tidak sesuai dengan ekspektasi Ibu sehingga nilai yang diberikan ke kami 6 poin dari 10 ya Ibu? Kami akan terus meningkatkan pelayanan dan melengkapi fasilitas kami untuk tetap memberikan kenyamanan seluruh tamu yang ada. Kami menunggu kedatangan Bapak selanjutnya dan mendapatkan peringkat bintang 10 dari Ibu. Terima kasih atas perhatiannya.

10/10 Excellent

Doris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good business hotel
A good business hotel.....Just a little bit out of town but still easily accessible. Views to die for over the bay. Lovely swimming pool to relaxing at the end of a busy day! Breakfast is good both western and local. Restaurant is ok ....But nothing special. Wifi inconsistent and frustrating when needing to progress emails. Overall very comfortable and clean with welcoming staff. Good value overall.
Stayed 1 night in Aug 2018
Response from Public Relations Swiss-Belhotel Silae Palu on 2018/8/31
Dear Kevin Warmest greeting from Swiss-Belhotel Silae Palu Thank you very much for your valuable feedback. We are delighted to hear that you were able to enjoy the facilities we have, but we also took note of the WiFi problem you had during your stay and we will do our best to do better in the future. Once again thank you for staying with us. We look forward to welcoming you back soon. Best Regards Astrid Wowor Public Relations

8/10 Good

Ding, Johor Bahru, Malaysia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It A breezing and spectacular.
Short trip on family trip will be nice and cosy.. It a breezing and spectacular view from morning breakfast at lounge. Surely A good experience for my family trip. Thanks Swiss Belhotel..
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Palu
After 3 weeks of staying at guesthouses and cheap accommodations in Indonesia, I was ready to stay at a real hotel. The Swiss Belhotel is definitely the nicest hotel in Palu and up to par with international standards. I don't think it is exactly 4 star as advertised, but it is close. Service was quite good and the facilities at the hotel were nice. I had dinner at the grilled fish restaurant which was a bit pricey for Indonesian standards, but the fish was the best I had during my trip. The Swiss Belhotel was a good place to stay at the end of my trip.

10/10 Excellent

Rolf-Peter

Prima Hotel mit gutem Standard
Sehr freundlicher Empfang, sehr sauber, schöne Zimmer und ein sehr nettes Restaurant zum draußen sitzen. Erwartungen wurden in dieser einen Nacht voll erfüllt.
Stayed 1 night in Sep 2018
Response from Public Relations Swiss-Belhotel Silae Palu on 2018/9/18
Dear Rolf-Peter Warmest greeting from Swiss-Belhotel Silae Palu Thank you very much for sharing your positive experience with us! We are delighted to hear that you had a wonderful overall experience staying with us. We hope to welcome you back very soon. Best Regards, Astrid Wowor Public Relations

10/10 Excellent

Agus, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunjungan reuni dan sekaligus bulan madu ke 2.....
Amazing.......... Baru kali ini saya menginap di hotel di atas laut.....dan deburan ombak benar2 dekat kaca jendela kamar, pemandangan nya menghadap ke teluk Palu secara langsung. Sarapannya luar biasa........, suatu saat harus kembali kesana lagi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is just good.
Even though it is a little far from downtown, it is very clean and has fine ocean view. Room is very comfortable.