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Reviews of The Saguaro Palm Springs

4 out of 5
The Saguaro Palm Springs
1800 E Palm Canyon Drive, Palm Springs, CA

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1005 reviews" "
Rating 8 - Good. 209 out of 1005 reviews" "
Rating 6 - Okay. 199 out of 1005 reviews" "
Rating 4 - Poor. 107 out of 1005 reviews" "
Rating 2 - Terrible. 82 out of 1005 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Averie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Apr 2024

10/10 Excellent

Aleksandar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is fantastic. Good vibes at the hotel.
Stayed 2 nights in Apr 2024
Response from The Saguaro on 2024/5/3
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Saguaro on 2024/5/3
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Rachel, Henderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, cute, quiet and quick trip
Stayed 1 night in Apr 2024
Response from Alejandro on 2024/4/28
Hi Rachel,Thank you for taking the time to leave a review. We're so glad you enjoyed your stay with us during your quick trip. Be sure to visit us again real soon!

10/10 Excellent

Marlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alejandro on 2024/4/28
Hi Marlin, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

4/10 Poor

Dawnette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 stars
Stayed 1 night in Apr 2024
Response from Alejandro on 2024/4/26
Hi Dawnette, Thank you so much for taking the time to provide us with such valuable feedback. I understand that you have had a less than favorable stay. I'd like to be the first to personally extend my sincerest apologies. We here at the Saguaro Palm Springs, want all of our guests to leave here with lasting memories. I would like to invite you to contact me here at the hotel to further discuss your recent stay. I want you to know that we value your comments and will make every possible attempt to better your experiences.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe and party atmosphere.
Stayed 3 nights in Apr 2024
Response from Alejandro on 2024/4/28
Hi Brian!Thank you so much for taking the time to leave us a review. We're so excited that you enjoyed your stay with us here at Saguaro. Be sure to come back and visit us again real soon!

10/10 Excellent

Norvan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively, young, party atmosphere. Friendly staff. Great restaurant and bar on property.
Stayed 1 night in Apr 2024
Response from Alejandro on 2024/4/28
Hi Norvan,Thank you for taking the time to leave a review. We're excited to hear that you enjoyed the atmosphere, bar, and restaurant and overall that you enjoyed your stay with us here at Saguaro Palm Springs. Be sure to come back and visit us again real soon!

10/10 Excellent

Alfredo

Lovely staff and beautiful property. We def will be back.
Stayed 1 night in Apr 2024
Response from Alejandro on 2024/4/28
Hi Alfredo, Thank you for taking the time to leave a review. We're so excited to hear that you enjoyed your stay with us here at Saguaro Palm Springs. We'll be here waiting to give you another warm and colorful welcome back!

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alejandro on 2024/4/28
Hi Farrah, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Claudette

Older building but rooms were clean
Stayed 3 nights in Apr 2024
Response from Alejandro on 2024/4/28
Hi Claudette, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Josh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this property; they upgraded my room upon check-in and the room was clean. There were pool parties daily and the front desk said they would be loud as a warning. However, I never noticed anything overly loud and enjoyed the pool view. My only negative is that there are no food/beverage options available after the restaurant closes. We wanted to pick up a Diet Coke for the room on the way back from being out and that wasn’t possible. The hotel would benefit from selling concessions etc from the desk. Overall, everything was great.
Stayed 3 nights in Apr 2024
Response from Alejandro on 2024/4/28
Hi Josh,Thank you for taking the time to write a review. We're so excited to hear that you enjoyed your stay with us here at Saguaro Palm Springs. While we do have minbars in the rooms, we understand that a concession section in the lobby may be more convenient for our guests. Great news though, this has come up and we are currently researching options to hopefully add it in the near future. Thank you once again for taking the time to leave a review, be sure to visit us again real soon!

4/10 Poor

Tamara

Traveled with group
Disliked: Amenities, property conditions & facilities
The property is very old and dated. The walls were dirty. I was very disappointed for the price that I was charged. If I could have left without a penalty, I would have.
Stayed 2 nights in Apr 2024
Response from Alejandro on 2024/4/19
Hi Tamara,Thank you for taking the time to write a review, we appreciate all feedback. We are sorry to hear that your stay was not to your expectations. We strive to provide the best possible experience for our guests, and it seems we do not accomplish this for you during your stay. I will make sure to pass along your comments to our team so they can discuss and act. If you have any questions, please feel free to reach out to one of the front desk managers on property. Best,

10/10 Excellent

Collin

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from The Saguaro Palm Springs on 2024/4/12
Thank you for your feedback!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! Definitely will go back.
Stayed 1 night in Apr 2024
Response from The Saguaro Palm Springs on 2024/4/12
Thank you for your feedback!

8/10 Good

Paola

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Saguaro Palm Springs on 2024/4/12
Thank you for your feedback!

6/10 Okay

Dwight

Traveled with family
Both inside and outside could be cleaner. Noisy most nights of our stay.
Stayed 4 nights in Apr 2024
Response from Alejandro on 2024/4/19
Hi Dwight,Thank you for taking the time to write a review, we really appreciate the feedback. We will make sure to pass along your comments to our Director of Housekeeping, so they are made aware. We hope to give you a colorful welcome back real soon!Best,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Saguaro Palm Springs on 2024/4/12
Thank you for your feedback!

10/10 Excellent

Twyla

Liked: Cleanliness, property conditions & facilities
Every one was friendly.
Stayed 1 night in Apr 2024
Response from The Saguaro Palm Springs on 2024/4/12
Thank you for your feedback!

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from Alejandro on 2024/4/28
Hi Robert, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Erick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate parking. Fun atmosphere. Colorful. Not too busy (Monday -Wednesday). Lawn activities for guests (Cornhole and bocce ball). Music playing at pool area. Quality room service food ordered from in house restaurant. Feedback: in room carpet should be updated
Stayed 2 nights in Mar 2024
Response from Alejandro on 2024/4/19
Thank you so much for taking the time to write this review. We are pleased to hear that you enjoyed your stay with us and hope to give you a colorful welcome back real soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alejandro on 2024/3/31
Hi Angela, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Alejandro on 2024/3/31
Hi Bruce! We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Alejandro on 2024/3/31
HI Romina! Thank you for taking the time to write a review. We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

andres

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from The Saguaro on 2024/3/29
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Palm Springs vibes. Great pool and hot tubs. Nice clean rooms and comfortable beds. A great stay.
Stayed 1 night in Mar 2024
Response from Alejandro on 2024/3/27
Hi Gregory, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Brad

Traveled with family and small children, Traveled with family
Good, food, fun pool for party.
Stayed 2 nights in Mar 2024
Response from Alejandro on 2024/3/27
Hi Brad, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and vibrant. Staff were so nice and restaurant/pool were great.
Stayed 3 nights in Mar 2024
Response from The Saguaro Palm Springs on 2024/3/23
Thank you for your feedback!

10/10 Excellent

Geoffrey

Stayed 3 nights in Mar 2024
Response from The Saguaro Palm Springs on 2024/4/12
Thank you for your feedback!

10/10 Excellent

Jovita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Rooms are spacious. Restaurant food and drinks delicious! Overall, great hotel and I will come back soon!
Stayed 2 nights in Mar 2024
Response from The Saguaro Palm Springs on 2024/3/23
Thank you for your feedback!

8/10 Good

bradley, Seattle

Traveled with partner
Liked: Cleanliness
Great pool area with two hot tubs. Electronic Lounge music staring at 9am. Drag brunch unavailable as sold out early. Bar was closed most days & nights. Bed only made once in 4 day stay.
Stayed 4 nights in Mar 2024
Response from The Saguaro on 2024/3/29
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

6/10 Okay

corey

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needs an update ASAP
Stayed 4 nights in Mar 2024
Response from The Saguaro on 2024/3/17
Dear GuestI'm so sorry to see that you have had a less than favorable experience. We here at The Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike. Feel free to contact management to further discuss of your recent stay.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time!
Stayed 4 nights in Mar 2024
Response from The Saguaro on 2024/3/17
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

4/10 Poor

Troy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is a lot of potential with this property, but it's a little too DIY as a guest, not easy to get essentials, the beds were worn out. There is an odor in the hallways. The staff was nice. Expensive for the experience in this case. Not a great value.
Stayed 4 nights in Mar 2024
Response from The Saguaro on 2024/3/17
Dear Guest,I'm so sorry to see that you have had a less than favorable experience. We here at The Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.Feel free to contact management to further discuss the details of your recent stay.

10/10 Excellent

Anna

Stayed 2 nights in Mar 2024
Response from The Saguaro on 2024/3/29
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

8/10 Good

Barbra, Union

Traveled with group
Liked: Cleanliness, staff & service
The hotel interior, at least in the rooms and hallways, is in need of a newer paint job. Things just look grimy. The pool area is very nice, although the pool bartender would go missing for a while leaving people to stand and wait for their “nothing lower than 14 dollar” drinks. Also, my friend and I bought coffee, regular drip coffee, on two different mornings in the Jefe restaurant. One day we were charged 13 dollars, the other 8 dollars for the exact same order… that was a little suspicious. We were told we would only get housekeeping if we requested it. We were fine without it for our short stay, However, twice they cleaned our room while we were out, but we had not requested it. A clean room is great, but we would not have left out some of our personal items had we known they would enter our room. We also took advantage of the spa and got facials. We were maybe 5-7 minutes late for our appointment if that and one of the clinicians was very rude about it. I can’t believe one adult would talk to another adult like she was a child because “ they have a schedule with back to back clients and so our session would be cut short… we were to arrive at 2:30, as she pointed to a time on our paperwork and continued to “ slap my hand” verbally. I am fine with our session being cut short, we were late, that is on us, but don’t come at me like I am a toddler and treat me like I am stupid. I was very taken aback. No other client entered either after us.
Stayed 4 nights in Mar 2024
Response from Alejandro on 2024/3/31
Hi Barbara,Thank you for taking the time to write a review. I reached out and a left a message on your phone. I apologize for the opportunities you encountered; it's not how we want our guests to feel. I will forward your comments to the appropriate departments to ensure it gets looked at. If you are able to, I would like to discuss this further with you. I have left my contact information on my message.Best,

6/10 Okay

Audrey

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Saguaro on 2024/3/4
Dear Guest, I'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.Please feel free to contact management directly to further discuss.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Saguaro Palm Springs on 2024/3/2
Thank you for your feedback!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this hotel! It has a fun vibe.
Stayed 1 night in Feb 2024
Response from The Saguaro on 2024/2/29
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Saguaro on 2024/2/29
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

6/10 Okay

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property does look nice and have a pretty central area, but my problem was with the rooms themselves. They were upgraded but in cheap ways that didn't look the best. This includes not insulating the doors to the hallway. I got stuck next to three access doors that slam loudly every time and was hard to sleep.
Stayed 1 night in Feb 2024
Response from Alejandro on 2024/2/25
Hi Ryan,Thank you for taking the time to write a review. I apologize for the opportunities you faced during your stay, and I will be sure to pass along your feedback to our Director of Engineering. We hope this hasn't tainted your view of the Saguaro, and our staff hopes to give you a colorful welcome back real soon!

8/10 Good

Kelly, Fredericksburg

Stayed 1 night in Feb 2024
Response from The Saguaro Palm Springs on 2024/3/23
Thank you for your feedback!

8/10 Good

Marion Nathan

Traveled with partner
Loved the colors, loved the pool area, restaurant nd drinks were great!! Thank you
Stayed 1 night in Feb 2024
Response from Alejandro on 2024/2/25
Hi Marion! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

8/10 Good

Lesa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Alejandro on 2024/2/25
Hi Lesa, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Michael, Salt Lake City

Traveled with family
Liked: Cleanliness, staff & service
The resort was nice. They've fancied up on older hotel and made it fairly comfortable. My room configuration actually had a small triangular room with no window or furniture - kind of a strange feature. Only complaint is really with Expedia for not making the resort fee prominent in the booking. I only needed an overnight hotel and ended up paying a "resort" fee when I didn't have the ability to use the pools - also they close at 10PM.
Stayed 1 night in Feb 2024
Response from Alejandro on 2024/2/25
Hi Michael! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

2/10 Terrible

Rachelle

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A huge disappointment. We left a day early. All night parties and not clean or kept up. Honestly spoiled the first couple days of our trip until we moved hotels.
Stayed 3 nights in Feb 2024
Response from Alejandro on 2024/2/25
Hi Rachelle,I'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting experiences. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and you alike.

10/10 Excellent

Lori

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time! Great view for Valentine’s Day. Food by the pool was the highlight.
Stayed 1 night in Feb 2024
Response from Alejandro on 2024/2/25
Hi Lori! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

8/10 Good

edward

Business traveler
Average property
Stayed 2 nights in Feb 2024
Response from Alejandro on 2024/2/25
Hi Edward, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

4/10 Poor

Gina, CARLSBAD

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Like the pool area and the beds are comfortable. The bathtub was rusty and stopper broken. The property is in need of paint everywhere. The front desk check in person was less than welcoming if not sleepwalking through his job and a bit hostile. Not exactly a warm greeting to kick off our stay. In general, this is a dump
Stayed 2 nights in Feb 2024
Response from The Saguaro Palm Springs on 2024/2/17
Hi Gina,Thank you for taking my call and giving us a chance to listen to your feedback. I am glad I was able to connect with you and provide compensation due to your experience. I can only hope you will give us another try in the future.

10/10 Excellent

Christie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed us an early check in since we arrived so early from LA. Alejandro at the front desk was awesome! Also booking with Expedia got us two free margaritas at the restaurant on the property. We had a great time in this gorgeous hotel.
Stayed 1 night in Feb 2024
Response from The Saguaro Palm Springs on 2024/2/17
Hi Christie,Thank you for your kind words! Alejandro is the best and we love having him as part of our team! We hope to welcome you back soon.