Second times stay in this hotel but seem like handling of check in and check out unprofessional which charge you the deposit even already check out. Have to call to get refund or released.
Jimmy
於 2023 年 9 月住了 1 晚
8/10 不錯哦
Christophe
2023 年 5 月 28 日
喜歡:住宿環境和硬體
A great hotel, sadly the area is slightly run since the end of ASEAN games.
Christophe
於 2023 年 5 月住了 2 晚
10/10 有夠讚
Kharisman
家庭旅遊
2022 年 12 月 6 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
We’ve been staying in Wyndham Opi for two times. Ants were on the console table before we requested the housekeeping staff to clean. We offered into a new room the second night
Kharisman
於 2022 年 12 月住了 2 晚
10/10 有夠讚
Sonja
情侶出遊
2022 年 8 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was great facilities were really good, staff were very accommodating. Great place to visit if you want some downtime and relaxation not a very touristy place.
Sonja
於 2022 年 7 月住了 15 晚
2/10 很糟糕
Marie
團體旅遊, 家庭旅遊
2022 年 8 月 6 日
不喜歡:整潔度和員工素質
Overall: This is definitely not a 5 star hotel. If we ever have to come to Palembang again, we might consider staying closer to the Palembang Icon mall. The immediate hotel area is ok but when you go out, it’s a bit chaotic and there’s no sidewalk. Laundry is expensive so we found a local laundry place nearby (via Grab) called Syia that did a excellent job for a one day service and our clothes were pressed and smells so good!
Bathrooms in the rooms smelled like urine. Had to change rooms due to the strong smell. There must be something in the drainage because several of us who stayed there had the same issue. The door to the walk in shower had a crack so the water spilled out to the bathroom floor. When we notified housekeeping, they told us to just put a towel over it. The towels are old and smelled like mildew.
Lock pad on the door and safe also were not working and had to call two separate times to have fixed.
Customer service and communication from hotel management was difficult. They seemed reluctant to contact their customers and sent other people on their behalf to handle questions or escalations (which were not helpful).
As feedback, when you organize a group “buffet” at the Lotus Lounge, there should be ample food AND plates to cover the number of people in the party.
Marie
於 2022 年 7 月住了 13 晚
10/10 有夠讚
RB,Palembang
家庭旅遊
2020 年 9 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
RB
於 2020 年 9 月住了 1 晚
10/10 有夠讚
真實旅客
2020 年 3 月 2 日
真實旅客
於 2020 年 2 月住了 3 晚
8/10 不錯哦
真實旅客
2020 年 2 月 2 日
喜歡:整潔度
真實旅客
於 2020 年 1 月住了 1 晚
10/10 有夠讚
真實旅客
2019 年 9 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 9 月住了 2 晚
10/10 有夠讚
真實旅客
2019 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 7 月住了 2 晚
10/10 有夠讚
Epry
2019 年 3 月 8 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Epry
於 2019 年 3 月住了 3 晚
8/10 不錯哦
Farid
2019 年 3 月 4 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Farid
於 2019 年 2 月住了 2 晚
4/10 不太好
Thomas
2019 年 2 月 23 日
不喜歡:員工素質
Not a 5 star hotel !
This hotel is NOT a 5 star. Maybe a 3.5 stars. It is about one half hour from the airport. The cost from airport to hotel via Grab was Rp 125,000. The hotel tried to charge us Rp300,000. TV in room was small.Pool had boards loose and they wouldn’t let us take the towel from pool to our room. Very embarrassing for Modesty of Islamic wife in this Moslem country Very out of the way location.
Thomas
於 2019 年 2 月住了 1 晚
10/10 有夠讚
真實旅客
2019 年 2 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All d staff were warm n friendly. Chelsea, d lady who checked me in always gave me service with a smile. Luv d pool. Room furnishig is nice. Bed was comfy wif lotsa of pillows, n sheets were brilliant white, really clean. Checkout was a breeze wif DM Yopi's assistance. I thiroughly enjoyed my stay n will definitely stay here when in palembsng. Kudos to Wynhdam opi for staff excellence.
真實旅客
於 2019 年 2 月住了 3 晚
8/10 不錯哦
真實旅客
2018 年 12 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Satisfied with the services. Bfast needs improvement, hotel guests in and out by taxi shouldnt b charged parking fee.
真實旅客
於 2018 年 12 月住了 2 晚
6/10 一般般
真實旅客
2018 年 12 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stayed here on a weekend trip earlier in the year. Fairly new hotel, but very little of interest in the immediate area. Breakfast was average and the pool was crowded. Not sure I'd stay again.
真實旅客
於 2018 年 6 月住了 1 晚
10/10 有夠讚
真實旅客
2018 年 6 月 10 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best hotel in Palembang, new and modern.
Our stay was beyond our expectations with this brand new hotel in Palembang. Very modern with all the amenities required by business travelers to Indonesia. The entire staff was very helpful and provided service with a smile.