Pagsanjan Vacations from NT$13,312

Great hotel & the staff was so nice and polite.

Bath towel had stain on it. Face towel not available. Robe looks overly used. Breakfast buffet selection average compared to other five star hotels I've stayed before. Some of the local delicacies ran out at 8am.

Staff were great, food was good. There is ZERO communication once you pay. I sent SEVEN messages to the property via expedia, there direct email and the contact us page on the website to let them know wed arrvie early. Not one reply. Also, i dont know if i matters the room, but every single time the elevator gets used you can hear it in the room.

Absolutely loved the view of Manila bay, room was clean tidy, staff was fantastic, anything needed was provided, great commutation from all the staff

Room was clean and spacious but bed, furnitures, and appliances are outdated. The elevators were manually operated the whole time - need some repair. The staff is the best asset of this place. We included the breakfast option as we’ve done on previous stays but it has changed. The previous buffet at the restaurant has changed to room service. We did not have the option to select what to eat or drink and food is already cold when delivered. Quality and taste were bad. We tried to cancel breakfast after the first day but we were told they have no control over it since we booked thru Expedia. The breakfast package is not worth the price. I hope you consider a refund because we were not able to eat most ot it.