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"Floor coming up on first toom, tripping hazard. Staff were polite and immediately moved us but did allow another person to stay. Ut was c right next door so obvious. They were booked up so assume moved us and gave a later arrival the room. Bathroom floor needed swept or maybe wind blew in from drive. Tub, toilet and sink were clean. Beds were absolutely fine. Room had been smoked in, which I noticed immediately, being sensitive to it but even my husband noticed it. We had a room deodorizer spray so that handled it. Bottom of doors were a liitle ragged. We had stayed in another Best Western on a previous visit and this one was not up to that standard. Staff was very helpful and friendly and breakfast staff also great, friendly and kept food loaded. It was not horrible but we will choose the other Best Western if available next time. "