Interior

Reviews of Sonder Rideau

3 out of 5
Sonder Rideau
161 Laurier Avenue West, Ottawa, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 669 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 13 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved that the hotel/apartment was very well-located downtown Ottawa, a few minutes from Parliament Hill, museums, the market, etc. Also that the studio was very clean and spacious. It had a complete kitchen (full fridge, stove and oven, microwave, dishwasher, lots of pots and pans, plates, mugs, glasses, cutlery (even a paring knife), coffee machine with coffee and tea bags, paper towels, detergent, salt & pepper, tea towels, etc. For someone on a strict diet, it’s possible to manage without a problem. The bed/bedding was comfortable, and it had plenty of space for our things. Large TV with Netflix, Apple, Roku and Crave. And parking underground on the premises (paid separately, but quite convenient). Registration: easy online (didn’t interact with the reception). On the negative side I found that the information the hotel collects on their guests is a bit intrusive. To their credit, they say on their website that the info gets deleted after the guests check out, but since it’s done by a third party, it makes me nervous to think it might not be the case. I’d rather check in in person showing my driver’s license. Overall, I’m more than happy with our stay at Sonders Ottawa Rideau.
Stayed 3 nights in May 2024

2/10 Terrible

Juwairiya

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We couldn’t find parking. If we were informed this at time of booking I would have reserved another place. An Indian manager lady during the night is very rude. We were not allowed to check out late even after we arrived late for check in. I would never stay here again.
Stayed 2 nights in May 2024

8/10 Good

Huaiqing

Traveled with family
Liked: Amenities
Good price, convenient location.
Stayed 2 nights in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay, definitely will choose Sonder again.
Stayed 2 nights in May 2024

10/10 Excellent

Lillian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience of self service on the app, including check in/out, requiring extra items, very quick response.
Stayed 2 nights in May 2024

10/10 Excellent

Denis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 for each criteria of importance to me. Bed, shower, climate control, location, staff, amenities…
Stayed 4 nights in May 2024

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Patrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy
Stayed 2 nights in May 2024

10/10 Excellent

Real

Liked: Cleanliness, staff & service, property conditions & facilities
Home away from home
Stayed 3 nights in May 2024

10/10 Excellent

John, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sonder on 2024/5/13
Hi Sofia, thank you for leaving a review. Please reach out to us at any time if you'd like to share more details about your stay.

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Taha

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
It not a hotel it’s an apartment no services please remove it from hotel category
Stayed 2 nights in May 2024
Response from Sonder on 2024/5/10
Hi Taha, your feedback is important to us. We'll relay your thoughts to our team as we're continuously working to improve. We hope to host you again in one of our 40+ cities worldwide.

10/10 Excellent

Berrizbeitia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the parking quite expensive for guests
Stayed 3 nights in May 2024

8/10 Good

Nina, St Catharines

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here multiple times now. It is quite nice. No real staff around but not necessary if you know what you are doing. No restaurant which I would like but can't beat the location and size of the rooms. Good value for your money.
Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to place. Staff were so friendly. Highly recommend
Stayed 2 nights in May 2024

10/10 Excellent

Rodolfo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Staff, amenities, room… everything was perfect!
Stayed 10 nights in Apr 2024

10/10 Excellent

Aruna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all amenities were great. i missed having a window
Stayed 5 nights in Apr 2024

8/10 Good

Priscilla Mbarumun

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendliness
Stayed 4 nights in Apr 2024

8/10 Good

James

Traveled with partner
Liked: Amenities, property conditions & facilities
Central,great locaton.good value
Stayed 4 nights in Apr 2024

8/10 Good

Gerald

Traveled with partner
Liked: Property conditions & facilities
Our room smelt like another families cooking. The struggle with the TV was ridiculous. Eventually got it connected to their own wifi. Otherwise not a bad place.
Stayed 1 night in Apr 2024

10/10 Excellent

Medjine, Hialeah

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Amazing!! Always booking here in the future!
Stayed 2 nights in Apr 2024

10/10 Excellent

mariella

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely well appointed and clean one bedroom apartment. Everything was great. Wry convenient central location, waking distance to a lot of landmarks, shops and restaurants.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rupali

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience staying at Sonder. Everything about it was good.
Stayed 3 nights in Apr 2024

2/10 Terrible

Amy

Liked: Cleanliness
The room was really nice and clean
Stayed 2 nights in Apr 2024
Response from Sonder on 2024/4/16
Thank you for your review, Amy. It's great you enjoyed your stay. If there was anything we could've done to improve, please let us know. We hope to host you again.

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service
Unbearably hot. Did not sleep well at all. Staff gave us a fan otherwise we would have had to leave.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laird

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms.
Stayed 4 nights in Apr 2024

8/10 Good

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first experience with this chain. Overall I really enjoyed it, large room, great location, clean, well stocked with supplies. The reception people were very friendly and helpful. Two things needed to be addressed. One the TV wasn't working, I did bring this up and they were super helpful The second was that I don't think the air was working in my room. I didn't bring this to their attention though as it wasn't the worst but was hot overall.
Stayed 2 nights in Apr 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Ok place except for one thing. The dining room chairs in suite 1019 were super uncomfortable.
Stayed 5 nights in Mar 2024

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was large, loved the kitchen. The only thing I didn't like was the bedding. It was clean but not comfortable. I will definitely stay there again. It was very affordable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Liesl

Business traveler, Traveled with family
Liked: Amenities
Stayed 3 nights in Apr 2024

10/10 Excellent

Bozena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay downtown Ottawa.
Stayed 2 nights in Apr 2024

8/10 Good

Steven, ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the kitchen was well equiped and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Naveen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 2 nights in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and spacious place in a good location
Stayed 3 nights in Mar 2024

10/10 Excellent

Yingying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment style residence gave us a home-like stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and the property has everything we needed. It could benefit from some soundproofing but since the building was quiet at night it wasn’t an issue for us.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luis Maria

Stayed 7 nights in Mar 2024

8/10 Good

Yadhukrishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 3 nights in Mar 2024

10/10 Excellent

Sylvain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just like being in my own apartment, was great thanks!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Sameeya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple booking and check in. Personnel were very friendly and helpful. Accomodations were clean, well equipped and comfortable. Only request would be towel hooks in bathroom so towels can be used second time but that is hardly a complaint.
Stayed 3 nights in Mar 2024

8/10 Good

wei

Stayed 4 nights in Mar 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, helpful staff, quiet
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Will stay again!
Stayed 4 nights in Mar 2024

10/10 Excellent

Valerie

Liked: Cleanliness, amenities
Perfect layout of room Really clean Well furnished and equipped
Stayed 3 nights in Mar 2024

10/10 Excellent

ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was perfect and quite spacious. Felt like a home away from home. Would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Deepali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a Sonder property. As a solo female traveler, the apartment/suite was safe, quiet, well furnished and very comfortable. There was a lot of amenities on site (gym was great, laundry was a nice surprise) and off site (shopping, groceries, great coffee and restaurants all within 5-10 minutes walking distance). The staff was responsive and helpful if and when I needed anything. Wifi was a bit spotty on couple of days, but all in all highly recommend Sonder for business or solo travel. Might not have enough amenities for families with little kids or for folks who don’t want to cook on vacation!
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, great location, easy access. Excellent property
Stayed 3 nights in Mar 2024