Find hotels near Ostende Beach, from NT$2,370

"Very poor welcome at reception. The man didn't even smile or greet me, just asked 'do I have a reservation'. Room was too warm and the air conditioning didn't cool the room down sufficiently, couldn't sleep properly. I drank the complimentary coffee, didn't get replenished so had no hot drink in my room for the remainder of my stay."

"The room was lovely and the hotel building was modern and well located, however we had a few issues which affected our stay: 1) spa access is not included in the price which was not made clear on Hotels.com at all, you have to reserve access separately 20 EUR pp, just for access to the pool and sauna for 50 minutes. The reception staff were unhelpful about this; I appreciate that the spa is a separate company but reception did not offer to help us book or give us any other information; 2) the staff were generally unhelpful at check in, providing nothing except room keys (no info booklets etc) and no help with bags / recommendations etc which we would expect at a 5 star; 3) we had emailed and messaged ahead asking to ensure there were 2 separate beds, we got no replies and upon arrival the bed was set up as one king - we had to call down and have this fixed; 4) the room was only cleaned once in our 4 night stay - we often had a do not disturb on in the morning but there was always time in the afternoon when we were out and yet it would not be cleaned."

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "

"We really enjoyed our stay at the artist hotel. The interior is beautiful, very fresh and clean. The location right next to the Guggenheim Museum could not be any better. The view from the rooftop breakfast bar is really stunning. The bedrooms are very comfortable with lovely large beds. Bathrooms are modern and easy to use. We would definitely stay here again."

"Spotlessly clean, beds were super comfy and the bed linen was luxurious. Plentiful toiletries and they smelt gorgeous. Well located on the river by the bridge."

"English isn’t well spoken in the hotel. Restaurant there is great, excellent food and friendly staff."

"Too many people at Breakfast. Only one coffee machine. Very high price for a room for the night."

"Very comfortable Nice staff Lane outside can be a bit better cleaned"

"I don’t know if all the rooms are the same but after a very long day and the usual stresses of flying the one thing you need is sleep. Not possible in the room I was in. Everything was great until it was time to switch the lights off. Directly above my bed was the brightest green “Exit” sign I had ever seen. No matter how I tried to position myself in the bed the bright light was beaming into my eyes. It was so bright it lit up the whole room. In the end the only thing I could do to escape it was stuff one of the long pillows between the light and the bathroom door but even then I still had to lie in a certain position to avoid the beam. Unfortunately, even though the staff was wonderful and extremely helpful I would never stay there again."