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Reviews of New Osaka Hotel Shinsaibashi

3 out of 5
New Osaka Hotel Shinsaibashi
1-10-36 Nishi-Shinsaibashi, Chuo-ku, Osaka, Osaka-fu

Reviews

8.4

Very Good

Rating 10 - Excellent. 332 out of 1001 reviews" "
Rating 8 - Good. 492 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

LEE WAI

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
location is good nearby train station, good to shopping. Room cleaning need to upgrade"dust" and in the event of an accident,please make announcements in english or mandarin(chinese).
Stayed 8 nights in Dec 2023

8/10 Good

Rebekka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for having this place available in the downtown area of Osaka. I am a solo traveler, so the option for the women's only floor was a nice option.
Stayed 1 night in Jan 2024

10/10 Excellent

Shuyi

Liked: Cleanliness, staff & service, property conditions & facilities
They took in a last minute reservation with no problem and the staff was very friendly.
Stayed 1 night in Mar 2023

8/10 Good

Man Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Dec 2022

10/10 Excellent

Tat Ho Benny

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room! Looking forward to staying here again!
Stayed 1 night in Jan 2022

8/10 Good

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osaka Trip
I chose this hotel because it was during the days of my trip to Osaka. It was also a reasonable price. Good rooms for the price.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location with great staff
Hotels.com messed up the booking. Despite inputting that we were 2 adults and 2 children the app gave us one room. The room was clean, well appointed - and clearly meant for 2 as it had single beds. Mr Kawagoe the manager kindly upgraded us to the only room in the hotel that could sleep 4. I am VERY grateful for this. Most of the rooms in the hotel are only suitable for 2 people so if in doubt book 2! Amazing location on a wonderful street with great places to eat and have coffee. Book directly with the hotel !
Stayed 1 night in Jun 2020

10/10 Excellent

Mohd, Kota Kinabalu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very professional and full of integrity in performing their duties. Accommodations provided was very satisfying. Strongly recommend others to stay here in the future. Location was very accessible and close to dotonbori.
Stayed 4 nights in Dec 2019
Response from onodera on 2020/1/9
Thank you very much for staying at New Osaka Hotel Shinsaibashi this time. Thank you for many words of praise. If you come to Osaka, please come again.

6/10 Okay

Aileen, Honolulu HI

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Liked the location. Close proximity to Tokyo shopping and our needs. Did not like/Unhappy with the cleanliness of the hotel room bathroom. Upon entering the bathroom, the smell was musty and moldy. There was "black mold" on the sink between the countertop and sink. Very unclean and disgusting. Very unhealthy for the human body!
Stayed 3 nights in Nov 2019

8/10 Good

Unia, Perth

Traveled with family and small children
Liked: Cleanliness, staff & service
staff very friendly and attentive. provided free coffee and cold drinks. overall good value
Stayed 1 night in Oct 2019
Response from SAKI on 2019/10/16
Thank you for your stay. We look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Super friendly staff, as expected in "friendliest city in Japan". Hotel itself, which includes rooms as well, feels a bit aged, but that is compensated with high cleanliness. Room with two beds was pretty small for the family of 2 with a child. Tight when you put your suitcases in but for the purpose we needed it it worked. Bathroom very clean. What I found super convenient was the cell phone that comes with the room. This reduced my data bill significantly. It is very very convenient and this kind of service is definitely recommending this hotel.
Stayed 2 nights in Mar 2019

10/10 Excellent

JOss

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t add one bed for me When I booking room You said they will add one bed for me
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Time to refresh the property and room amenity have to refinishing
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very close subway and the staff very nice. I came to this hotel many times.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When i came to osaka i like to stay at this hotel because the hotel near transportation and the staff is very nice
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Jerry, Markham, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are all very kind and helpful. Will try this hotel in the future when I come back to Japan.
Stayed 4 nights in Jun 2018

8/10 Good

SHUK NGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

8/10 Good

Ben, Markham

Liked: Cleanliness, staff & service
Excellent location, close to everything yet in a quiet area away from busy traffic and the crowd. Staff is great, breakfast is good, wifi is decent and room is clean. A couple of minor setbacks: a. The bathroom smells a bit, probably due to the dated toilet bowl. b. Pillows are small and mattress is not that firm. c. Room is small, but that's probably should be expended (Japanese standard). The hotel is already assessed a high rating, which can be further increased if (a) and (b) above are improved.
Stayed 3 nights in Jun 2018

8/10 Good

May Wah Mimi

Liked: Cleanliness, staff & service
Good for shopping
Very convenience
Stayed 1 night in May 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to everything. Bed is comfortable. Breakfast is good. Overall good stay for a quick trip to Osaka. Carpet is dirty.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return for stay
There are free beverages such as coffee, tea, grape juice provided from 12pm to 10pm. The room is small but comfy. It is very close to the mtr startion. The only problem is that the air-conditioning, it is so warm that I feel stuffy.
Stayed 1 night in Jan 2018
Response from New Osaka Hotel Shinsaibashi on 2018/2/7
Thank you for your stay with us. We look forward to seeing you soon again. Thank you very much.

10/10 Excellent

Maria.S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from New Osaka Hotel Shinsaibashi on 2018/2/7
Thank you for your stay with us. We look forward to seeing you soon again. Thank you very much.

6/10 Okay

Meow, HK

Liked: Property conditions & facilities
Disliked: Cleanliness
Nice arrangement on luggage
The room is small, but it is expected When we get into the hotel there is hair on the toilet.... feel abit disgusting There is room for improvement for the staff , not sincere at all But the backend staff is nice. We take 1 day leave to other city and when we back , they have took our luggage to the room already. Very nice service.
Stayed 1 night in Dec 2017
Response from New Osaka Hotel Shinsaibashi on 2018/2/7
Thank you for your stay with us. We look forward to seeing you soon again. Thank you very much.

8/10 Good

Ariel, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Osaka Hotel Stay
The room was a little old and outdated. Room had a smell of some freshener, but was a little strange. The environmental system wasn't working that well. We were on the 7 th floor and it was very warm in the room. The breakfast buffet was really good and worth the stay. The Hotel is located on a side street and with cell map, not too difficult to find. Location of Hotel was good. Very close to shopping districts. Overall, rate was reasonable, Staff was friendly, location is good and breakfast buffet was good. However, room just wasn't comfortable.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new hotel osaka valuable for money
valuable for money, good location, very happy with new hotel osaka
Stayed 6 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Central, hip hotel
Located in the centre of Amerikamura, it's a great place to stay in to explore hip Osaka. Lovely staff, reasonably priced, perfectly adequate without being at all fancy.
Stayed 1 night in Dec 2017

8/10 Good

Elsie, Quezon City, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping area and subway station
Had an enjoyable stay. The staff were very helpful. Breakfast were also good and yummy.
Stayed 4 nights in Nov 2017
Response from KENTO on 2017/11/9
Thank you for staying with us and the time to review here. We are really happy to see a heartwarming review from you. We are looking forward to seeing you again.

10/10 Excellent

Venus , san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and friendly staff. Good value for the price.
Stayed 1 night in Oct 2017
Response from JK on 2017/10/18
We rally thank you for your stay and comment here. We look forward to seeing you again.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Location was great being close to subway, restaurants and shopping. There is a TV, but only pay-per-view. Also, A/C was not working. Breakfast was reasonably-priced.
Stayed 2 nights in Oct 2017
Response from JK on 2017/10/18
Thank you for your stay with us and sorry for the inconvenience you suffered from. We promise we will do our best to improve everything our guests pointed out. So please come to see us again again.

10/10 Excellent

mr big, taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, professional, clean, great staff+food
Really great job, great all round, great staff the breakfast is awesome. quite alot of choices, including eggs, hammy bacon slices, coffee, grape and orange juices, bread and croissant selection and toasting oven. butter+strawberry jam salads, tomatos, fruit coffees, tea and juice available all day - awesome! well maintained for its non-new age - I cant tell how old, probably 10-20 years if I had to guess. very good condition. aircon made a bit of noise when going to sleep coz its on 24/7 I suppose. too tired to notice it much. shower and toiletries and toilet are great. walls are a little thin - you can hear kids yelling at their mother if they're nearby. But I love this hotel. awesome location of course too! they ask you to hand in key each time you leave, but they return it very quick each time you return - its good system. I would love to return here! Great job!
Stayed 4 nights in Sep 2017
Response from Kawagoe on 2017/10/3
Thank you very much for your time to make a review here. All the staff in our hotel appreciate it. We have sincerely taken your valuable seesights as an important things to improve. We are looking forward to be able to seeing you again in the near future. So please come over to our hotel when you got time to come to Osaka again. Thank you very much.

6/10 Okay

Donna, Vancouver, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location and staff; room lacking
The staff were very helpful and location was excellent. Breakfast was good value. The room however was not as good. We have been travelling for 2 weeks in Japan and the bed was very small even by Japanese standards in our opinion. There was also an odour coming from the bathroom. When we noticed the air freshener bottle in the room on arrival we should have been concerned but didn't say anything. Wifi was also slow in the room but good in the lobby.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Reasonable hotel near shopping and transportation
We stayed for two nights. Rooms are comfortable and clean. Bathroom was good size and quite functional. Room amenities (AC, Wi-Fi) all worked well. Staff were friendly and helpful. However, the lobby was small and like hallways had a worn look. Throw rugs outside elevators were old and stained, giving a negative appeal.
Stayed 2 nights in Sep 2017

6/10 Okay

Neil, Melbourne

Liked: Cleanliness
Close To Transport & Tourist Attatractions
Nice Hotel. Transport service at front door, close to city centre & tourist attractions.
Stayed 1 night in May 2017
Response from Kawagoe on 2017/9/3
Thank you for your stay and kind understanding. We look forward to welcoming you soon again.

6/10 Okay

Denise , Sydney Australia

Liked: Cleanliness, staff & service, room comfort
Well positioned hotel.
Breakfast was included. Was buffet and very good. Staff very helpful.

10/10 Excellent

moh, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but super location and close to all ame
Small room but otherwise super great hotel and close to all amenities.
Stayed 2 nights in Jun 2017

8/10 Good

josi, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Like all kapan. Clean and ordered
Everything just fine. Good connections. Nice people. Priced right.
Stayed 2 nights in Jun 2017

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Great area. Room was very basic.
Stayed 1 night in Jun 2017

10/10 Excellent

Kin Yee Maria

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Mary, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Room size
The room is bigger than what I have expected for a single room Location is also very good

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel but bit old. Good location and excellent service.

8/10 Good

Annie

Liked: Staff & service, room comfort
good location and breakfast
Breakfast was very good. Room size is acceptable. Staff is very friendly and polite. Near to subway station. There is a Shinsaibashi shopping arcade in less than 10 mins walk.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great budget hotel in a fun area of Osaka
This hotel has a great location if you want to hit the bars and clubs n the Shinsaibashi area. Additionally, its close to multiple train stations and some of the best food in Osaka. The hotel itself is a little cluttered, but the staff was kind and helpful.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
New Osaka Hotel
I made a reservation 7 months ago but forgot requested for a non-smoking room. I made a change request later but when I arrived they gave me a smoking room. However they changed a non-smoking room for me next day. Staff were nice and accommodating. Close to metro station within walking distance and Shinsaibashi shopping area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort