Check-in/check-out kiosk

Reviews of Hotel Shiki Utsubo Park

3.5 out of 5
Hotel Shiki Utsubo Park
3-2-1 Utsubohonmachi, Nishi-ku, Osaka, Osaka

Reviews

9.6

Exceptional

Rating 10 - Excellent. 181 out of 232 reviews" "
Rating 8 - Good. 44 out of 232 reviews" "
Rating 6 - Okay. 5 out of 232 reviews" "
Rating 4 - Poor. 0 out of 232 reviews" "
Rating 2 - Terrible. 2 out of 232 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Three of us stayed in one perfectly arranged room. Our stay was exteremely comfortable and quiet and a short taxi ride to various restaurant districts. Small hotel with a focus on the rooms and the front desk. Staff was great. We would stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff greeted you at the door. Fresh pajamas and slippers as soon as you enter the room. In room supplies, i.e, hairbrush, razor, bath towel, etc. We had a gorgeous view of the park right across the street
Stayed 4 nights in Mar 2024

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located outside of a park and close walking to transportation and dining. The staff was humble and treated us very well. The Room was spacious and had a nice layout. Everything we needed was provided by the hotel. We would definitely stay here again. Thank you.
Stayed 3 nights in Mar 2024

10/10 Excellent

Manuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the friendliest staff that i have experienced in my trip. My family had a very pleasant time here.
Stayed 2 nights in Feb 2024

8/10 Good

York Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Shiki Utsubo is located at a quiet corner of Utsubo Park. It's walking distance to Awaza metro station and 10-15 mins ride to CBD and shopping areas including by public bus. There are some cafes and restaurants nearby including Tiger-8 and Bar Tsubame whiskey bars which are cigar friendly. Key likes about the hotel including large and clean rooms, wonderful bed and pillows, big and modern toilets, 24hr man front desk, good breakfast (although nearly same food everyday). Areas for improvement: I wish that check in time could be earlier if the room is available. The hotel did not respond to my request until the very last minute of which the answer was no. The breakfast also ended early at 9am and the staff was fussy about clearing the dining hall on time (we are tourist so obviously there are times we will wake up late). At checkout, we were informed that there was no taxi available for booking at 5am to the bust terminal to airport even though we requested the day before which the hotel staff did not inform us. But the hotel staff did his best to flag a taxi and luckily managed to get one.
Stayed 10 nights in Dec 2023
Response from Hotel Shiki Utsubo Park on 2024/1/12
Thank you very much for having stayed at Hotel Shiki Utsubo Park.We are very honored that you liked our room.We would also like to apologize for the incident at check-in and breakfast time.For early check-in, you can enter your room earlier by paying an additional fee.However, there are only 26 rooms in our hotel, and due to conflicts with other guests, it may not be possible for guests to check in at their desired time.It is possible that the staff member who responded did not understand the language, and we will share this information with the person in charge and the staff.Breakfast is provided through a partnership with another company, so we would like to discuss ways to improve it.Again, thank you very much for your valuable feedback.We are very much looking forward to your next visit.

10/10 Excellent

Brandy, Round Rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, beautiful view. Spacious, nice amenities. Lovely staff, held our baggage early while we explored before check out.
Stayed 2 nights in Dec 2023
Response from Hotel Shiki Utsubo Park on 2024/1/3
Thank you very much for having stayed at Hotel Shiki Utsubo Park.We are glad that you liked the view from the hotel.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Muyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is very spacious and supplied with thoughtful supplements, like coffee, tea and bottled water. Staff are extremely helpful, always being so friendly. They would even open the lift for you, and always bow to show gratitude. I’m very impressed by the senior manager’s (or maybe he is the owner) warm approach to customers, when I was leaving for the taxi, he even helped me to put my luggage in. They truly serve with a heart. Location is great, 10mins drive from Osaka station, 6mins walk to subway station and there’s plenty convenient stores or restaurants around. Highly recommend this place, made my stay in Osaka so easy, will definitely come back if in town next time.
Stayed 2 nights in Nov 2023
Response from Hotel Shiki Utsubo Park on 2023/11/11
Thank you very much for having stayed at Hotel Shiki Utsubo Park.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Isael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area of this hotel is in a business district, so it was a quiet, nice, and peaceful area. There is a beautiful park across the street, nearby restaurants and stores. The metro station is about a 7 minute walk from the hotel. Overall a great place to stay. There are some minor repairs that the hotel should take care of, but overall I found the rooms to be VERY spacious and modern. Beds are nice and big, three of us fit very comfortably in our beds, one more person would have easily fit. The staff was the most helpful, most friendly, and most professional people that we had encountered during our entire stay in japan (a trip that spanned two weeks and had three separate hotel bookings). I HIGHLY recommend this hotel.
Response from Hotel Shiki Utsubo Park on 2023/11/11
Thank you very much for having stayed at Hotel Shiki Utsubo Park.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Chon Lam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional breakfast
It was a nice stay for the two nights we spent in this hotel. The room is large enough with a comfy sofa inside. The breakfast was a traditional Japanese meal set, which was very great and exceeded my expectation. I definitely would love to stay in here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Misty, Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Aug 2023
Response from Hotel Shiki Utsubo Park on 2023/8/19
Thank you for very much for coming to our hotel.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Spencer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean, staff was phenomenal, Rooms where super clean
Stayed 4 nights in Aug 2023
Response from Hotel Shiki Utsubo Park on 2023/8/19
Thank you very much for having stayed at Hotel Shiki Utsubopark.I am delighted that you were impressed with our service.It is our greatest pleasure to realize that you were satisfied with room.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Ada Ho Ying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff is hospitable, even though they don't speak English well, they try their best to help with what we asked for (with the use of google translator). Hotel room size is big, can fit 4 beds. Conditions are good, things are kept nice and clean. We will definitely consider this hotel again
Stayed 5 nights in Jul 2023
Response from Hotel Shiki Utsubo Park on 2023/8/7
Thank you very much for coming to our hotel.I am delighted that you were impressed with our service.It is our greatest pleasure to realize that you were satisfied with service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at Hotel Shiki Utsubo Park several times over the past 4 years and the experience has been wonderful every time. The staff are incredibly friendly and are willing to communicate via translator app if they do not speak English. The house keeping staff will leave you a fresh set of towels, water, tea and coffee if you chose to not have your room cleaned that day. It resides right across from Utsubo Park which is beautiful, and it’s a several minute walk from the Awaza train station.
Stayed 14 nights in Jun 2023
Response from Hotel Shiki Utsubo Park on 2023/8/7
Thank you for your choosing to stay with us.We can't wait for your next stay!We look forward to serving you again.

10/10 Excellent

Sarath

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel I have stayed in Japan !! Exceptional customer service, friendly staff. My family (including two kids) are extremely satisfied with our experience at Shiki Utsubo Park. This is the only place we will stay when we visit Osaka next time. I strongly recommend this place :)
Stayed 2 nights in Jun 2023

10/10 Excellent

PETER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant small hotel
Very nice staff, basic, solid place
Stayed 1 night in May 2023

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night tourist stay
Stayed 5 nights at this hotel with my husband, using it as a base to explore Osaka. The location was great for us, a short walk from Awaza metro station to connect with the rest of the city. Being away from the main tourist centre meant it was nice and quiet, plus having a generous sized room for the price we paid. We chose to include breakfast which was a traditonal set meal of rice of grilled fish, rice and soup. While tasty, it became a bit samey after a few mornings. In hindsight, we wouldn't have chosen that option. We chose not to have our room made up on a couple of days, and housekeeping left a bag of fresh towels and consumables outside our door, which was nice. Staff were all really friendly and made our stay lovely.
Stayed 5 nights in Apr 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've had the pleasure of staying at Hotel Shiki several times now and each visit has been fantastic. The facilities are immaculate, the staff are incredibly friendly, its close to Awaza station, and taxi's queue up across the street at the park which is incredibly convenient.
Stayed 1 night in Jan 2023

10/10 Excellent

Morgen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back for sure!
Stayed 2 nights in Jan 2023

10/10 Excellent

JD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Reema

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice stay!
Staff extremely courteous, beautiful room wit a view to the park. Spot clean with great amenities -free coffee and tea-. Location quite and convenient, two blocks to subway and a supermarket a block away.
Stayed 2 nights in Dec 2019
Response from Hotel Shiki Utsubo Park manager on 2020/1/25
Thank you for staying at Hotel Shiki Utsubo Park this time.Did you enjoy yourself in Japan?Please come again.We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used this Hotel a a landing base but didn’t spend much time exploring Osaka. It was a great place to RECOVER from other adventures. Has decent room service, not over expensive in room bar and nice clean sheets. Clean, quiet. Just what I needed. Definitely recommend it.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I don’t speak Japanese, the staff was very helpful and friendly. They really stood out even after a month of time in Japan. The rooms were great, cleaner, and larger than most and with a great view of the city. The Hotel Shiki Park was much nicer than pricier places I stayed. It was a great place to use as a base as I explored the region, and they didn’t send me back out the door when I showed up in my backpacking clothes fresh off the trail.
Stayed 1 night in Sep 2019

10/10 Excellent

Chih Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new property which is fitted with all the modern perks including a very nice ‘rain’ shower, aqua toilet and bilingual descriptions for the tv and air conditioner. I also liked the tasteful design of the room and comfort of the bed which all and all, was perfect for a solo traveler. If anything, adjusting the air conditioner settings was difficult even in English.
Stayed 1 night in Sep 2019

10/10 Excellent

Barnaby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Hotel Shiki-Utsubo Park on 2019/8/24
Thank you for staying at Hotel Shiki-Utsubo Park.Has your journey been great?If you come to Japan again, we are looking forward to your reservation.Thank you very much.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quiet, clean, new, attentive staff.
Stayed 5 nights in Mar 2019
Response from HOTEL-SHIKI UTSUBO PARK on 2019/4/18
Thank you for staying at the hotel this time. We are also waiting for your reservation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from ホテル四季靱公園マネージャー on 2019/3/11
この度はホテル四季靱公園をご利用頂き誠に有難うございます。また大変高評価を頂き感激致しております。 是非また再会出来ます事を楽しみにしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel with nice rooms overlooking the park. Clean and well equipped rooms.
Stayed 1 night in Feb 2019
Response from HOTEL四季靱公園(Hotel shiki utubo park) on 2019/2/7
Thank you for staying at our hotel this time.I am very pleased that guests could spend comfortably.We are waiting for you to come again.

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018
Response from HOTEL四季靱公園(うつぼこうえん) on 2019/2/9
この度はホテル四季靱公園をご利用くださり誠に有難うございます。また機会が御座いましたらご予約をお待ちしております。

8/10 Good

Yukako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊者が朝食なしの人が多いのか、朝食会場がガラガラで、貸し切り状態になり逆に気を使った。
Stayed 2 nights in Feb 2024

10/10 Excellent

Isao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルの場所は公園の前とはいえ飲食店なども少なく地味。レセプションもある意味最小限の広さでシティホテルとは呼びづらい。ただ室内は十分に広く、高級感もかなりあり、品のいい感じ。清掃やアメニティなども行き届いており、同価格帯のホテルの中ではとてもコストパフォーマンスが良いと思う。何よりトイレと浴室が分かれてるのが助かる。今回ツインの部屋を使わせてもらった。
Stayed 1 night in Mar 2024

8/10 Good

kiyoshi

まあまあ、便利だった
Stayed 2 nights in Feb 2024

8/10 Good

Kiyoko

Stayed 10 nights in Jan 2024

10/10 Excellent

TAKAAKI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mamoru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from ホテル四季靱公園 on 2024/1/15
この度はホテル四季靱公園をご利用頂き誠にありがとうございます。ご滞在中快適にお過ごしいただけたようで大変うれしく思います。ご多忙の中、ご感想をお寄せいただき誠にありがとうございました。次回のご来館を、当ホテル従業員一同、心よりお待ち申し上げております。

8/10 Good

YASUHIRO

Stayed 1 night in Jan 2024

10/10 Excellent

ISHIKAWA

Stayed 1 night in Jan 2024
Response from Hotel Shiki Utsubo Park on 2024/1/12
Thank you very much for having stayed at Hotel Shiki Utsubo Park.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Shiki Utsubo Park on 2024/1/3
Thank you very much for having stayed at Hotel Shiki Utsubo Park.Our warm hospitality awaits your return sometime soon.

8/10 Good

Tsz Ho

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員好有禮貌, 出入都會打招呼, 附近有超市和便利店, 房間整潔. 酒店離地鐵大約步行5分鐘距離, 去心齋橋只要兩個站, 但要轉乘另一條地鐵線. 我住宿的那個房間, 浴室跟廁所是分開的, 廁所是黑廁, 如廁後開了抽氣扇, 仍然會有臭味. 另外expedia網站上雖然有寫供應早餐及洗衣設備, 但當我們check in時, 職員表示沒有早餐, 酒店內亦沒有洗衣設備, 要去附近的洗衣店, 大約3-5分鐘路程
Stayed 7 nights in Dec 2023
Response from Hotel Shiki Utsubo Park on 2024/1/3
Thank you very much for having stayed at Hotel Shiki Utsubo Park.Regarding the matter you pointed out, I apologize for the lack of explanation.Breakfast is available, but it is only available to guests who have made a reservation in advance, so please reserve a plan that includes breakfast when making your reservation.There are no laundry facilities, but we have the dry cleaner.We do not accept underwear, but this is a service where we will take your shirts and coats and hand them over the next day after washing.Our warm hospitality awaits your return sometime soon.

8/10 Good

toshiyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Shiki Utsubo Park on 2024/1/3
Thank you very much for having stayed at Hotel Shiki Utsubo Park.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Chun Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice and polite, overall a good experience.
Stayed 2 nights in Nov 2023
Response from Hotel Shiki Utsubo Park on 2023/12/5
Thank you very much for having stayed at Hotel Shiki Utsubo Park.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

6/10 Okay

ASAMI

Liked: Staff & service
Disliked: Amenities
アーティストのライブの為に利用させて頂きました。無料で飲んで良いお茶とコーヒーが入っている入れ物に埃が有ったのが、気になりました。掃除の際、飲まれていなくても、毎回確認はした方が良いと思いました。朝食付きにしたのですが、和食と洋食が選べたら良いと思いましたし、男性なら少し物足りない様な気がしました。後、ライブ等で宿泊される方が多いと思いますので、館内に電子レンジの設置が有ると良いのではと感じました。色々書かせて頂きましたが、従業員の方の接客は丁寧で、大阪に来る際は、また利用されて頂きたいです。
Stayed 1 night in Nov 2023
Response from ホテル四季靱公園 on 2023/12/5
この度はホテル四季靱公園をご利用いただき誠にありがとうございます。ご滞在中清掃の不備により不快な思いをさせてしまい大変申し訳ございませんでした。ご指摘頂きすぐ従業員と清掃スタッフに共有し、最終チェック時徹底するよう注意しております。重ねてお詫び申し上げます。また電子レンジの件ですが説明が不足しており申し訳ございません。フロントにて電子レンジの温めを承っておりますので、次回ご宿泊時はお申し付けくださいませ。またのお越しをスタッフ一同お待ちしております。

8/10 Good

???

Stayed 2 nights in Nov 2023
Response from Hotel Shiki Utsubo Park on 2024/1/3
Thank you very much for having stayed at Hotel Shiki Utsubo Park.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

MIKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新聞が無料で読め、清潔で素敵なホテルでした
Stayed 1 night in Nov 2023
Response from ホテル四季靱公園 on 2023/11/11
この度はホテル四季靱公園をご利用いただき誠にありがとうございます。ご滞在中快適にお過ごしいただけたようで大変うれしく思います。またのご利用心よりお待ちしております。

10/10 Excellent

SEOHO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿굿
너무 좋아서 저만 또 가고 싶은 숙소에요! 스탭들 너무나 친절, 깔끔. 역에서는 거리가 좀 있긴 한데 충분히 다닐머ㅏㄴ해요
Stayed 3 nights in Sep 2023
Response from Hotel Shiki Utsubo Park on 2023/11/11
이번에는 호텔 사계 인 공원을 이용해 주셔서 감사합니다.머무는 동안 편안하게 보내주신 것 같아서 매우 기쁩니다.또 이용심보다 기다리고 있습니다.

10/10 Excellent

Eri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方々の対応がとても丁寧でした。
Stayed 2 nights in Oct 2023
Response from ホテル四季靱公園 on 2023/11/11
この度はホテル四季靱公園をご利用いただき誠にありがとうございます。お褒め頂き大変光栄でございます。またのご利用心よりお待ちしております。

10/10 Excellent

Shiori

Stayed 3 nights in Sep 2023
Response from ホテル四季靱公園 on 2023/11/11
この度はホテル四季靱公園をご利用いただき誠にありがとうございます。ご滞在中快適にお過ごしいただけたようで大変うれしく思います。またのご利用心よりお待ちしております。

10/10 Excellent

YUDAI

Stayed 1 night in Sep 2023
Response from ホテル四季靱公園 on 2023/11/11
この度はホテル四季靱公園をご利用いただき誠にありがとうございます。ご滞在中快適にお過ごしいただけたようで大変うれしく思います。またのご利用心よりお待ちしております。

6/10 Okay

Kiyotoshi

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
リーズナブルであるが、部屋はそれ相応。 故障箇所もありましたが、宿泊期間中に修理していただき、対応はスピーディで丁寧で良かったです。 最寄り駅からの距離とコンビニへの距離がもう少し近い方が良かったです。
Stayed 4 nights in Aug 2023