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Reviews of The Grove Resort by ACO

3 out of 5
The Grove Resort by ACO
14501 Grove Resort Ave, Winter Garden, FL

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

7.0/10

Cleanliness

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Yusimi

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Need to be more clean
When we got there the cleaning lady was seating on the sofa on the phone and told us that she was not done , she finished on the phone and left the bathroom super dirty, no shampoo or conditioner, I was there for 3 nights and the beds were never made or did not receive clean towels I go to the groove every year and this year I was impressed about how dirty the apartment .. but the apartment it’s very cute and comfortable , they just need to work on the cleaning
Stayed 3 nights in Mar 2023
Response from Ronald on 2023/5/5
Dear Yusimi,Firstly, I'd like to apologize for the inconvenience you experienced during your stay at our vacation home. It is disappointing to hear that the cleaning service did not meet your expectations. We appreciate your feedback, as it helps us improve our services.I've personally addressed the situation with our cleaning staff, and we will ensure that they are more diligent in their duties moving forward. Additionally, we will make sure that all necessary toiletries, such as shampoo and conditioner, are adequately stocked for future guests.Once again, thank you for your valuable feedback, and we hope to see you again soon.Best regards,Ronald SupanACO Vacation Homes

2/10 Terrible

Yanet

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
They charged cleaning service and room service and they didn’t provided, we stay 2 nights and the housekeeping never enter the room to change the beds, change the garbage, or the towels, they didn’t refill the coffee, the champoo, conditioner and shower get dispenser was empty, we were 8 and towels were incomplete and now they want to charge me for missing towels, we told the people at the lobby but we were leaving next day so they didn’t do anything, me and my husband had to used the childrens wet towels because there weren’t enough.
Stayed 2 nights in Mar 2023
Response from Ronald on 2023/5/6
Dear YanetI hope you're enjoying your stay at our vacation home. I wanted to address the concerns you raised about the cleaning fee and the provided amenities. The cleaning fee you paid is for us to clean the property after your stay, ensuring that everything is in order for the next guests.As a courtesy, we provide complimentary tissues, soap, and shampoo for your first night. After that, guests are responsible for their own supplies. Regarding the towels, if any are found to be missing or damaged upon inspection by our cleaning staff, it is the guest's responsibility to eitherreplace them or cover the cost.Please let me know if you have any further questions or concerns. We want to make sure you have an enjoyable stay with us.Best regards,Ronald

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All inclusive Didn't like that printer didn't work to print out boarding pass
Stayed 4 nights in Jan 2023
Response from Ronald on 2023/2/10
Dear Stacey,We would like to extend our warmest welcome to you and thank you for choosing us to host your vacation in Florida. We hope that your stay has been a pleasant one and that you have enjoyed all of the attractions and amenities that Florida has to offer.At ACO VACATION HOMES, we strive to provide our guests with the best experience possible, and we are delighted that you chose us for your stay. We hope that you will consider staying with us again on your next visit to Florida.We appreciate your business and look forward to seeing you again soon.Sincerely,Ronald

8/10 Good

Nicholas Joseph

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

Melissa, Hector

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family friendly! loved the space available in our 3 bedroom suite. Clean pools and waterpark. Very hard to get chairs at pool or waterpark. Checkin was tough, booked through expedia but was through a vacation rental site. took the person a ehile to find my reservation. Cant wait to go back.
Stayed 6 nights in Mar 2022

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The stay overall was good. Check in is scheduled for 4pm we got there about 8pm and we were stalled because our room wasnt ready. Of course when asked what the problem was no one wanter to answer us. The poor girl that was checking us in was so nervous. I felt bad for her. Other than that the accommodations were ok. Clean and spacious, nothing extraordinary. Check out was confusing, the app wasnt working right and we did a rapid check out which consists of leaving your keys in a bucket at the reservation desk. We still havent received an email letting us know if that went ok but we were out by 10am. My kids enjoyed it so thats all I can ask for.
Stayed 3 nights in Jul 2021
Response from ACO Vacation Homes on 2021/9/22
Hello! We are sorry about this situation. Respect, confidence and commitment are our goals as host. We believe that communication is the best way to get a perfect relationship with our guests. We have a customer service that works 24/7 to give you a complete service and support. Thank you for give us your feedback! Your opinion is very important, and we can learn and make our service better day by day. We can't wait to see you again in your next vacation! :) Have a great day! ACO Vacation Homes Team.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2021
Response from ACO Vacation Homes on 2021/9/22
Thank you for give us your feedback! We can't wait to see you again in your next vacation! :) ACO Vacation Homes Team.