BBQ/picnic area

Reviews of Red Roof Inn PLUS+ Orlando-Convention Center/ Int'l Dr

2.5 out of 5

Reviews

4.4
Rating 10 - Excellent. 101 out of 1007 reviews" "
Rating 8 - Good. 106 out of 1007 reviews" "
Rating 6 - Okay. 113 out of 1007 reviews" "
Rating 4 - Poor. 161 out of 1007 reviews" "
Rating 2 - Terrible. 526 out of 1007 reviews" "

4.2/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Manuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 3 nights in May 2024

10/10 Excellent

SAMY, Daytona beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024

6/10 Okay

Desmond, BRONX

Business traveler
Liked: Staff & service
there are some repairs that's needed, i reported a running toilet and no one repaired it
Stayed 2 nights in Apr 2024

2/10 Terrible

ivan

Traveled with group, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches, terrible, unsafe water in the floor because the sir conditions. I want my money back.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/2
Dear Guest,I'm deeply sorry to hear about your disappointing experience. This falls far below our standards, and we take your concerns very seriously. Your comfort and safety are our top priorities. We will investigate these issues immediately and take appropriate action to address them. Please reach out to our management team directly, and we will work to resolve this matter to your satisfaction.

8/10 Good

vishal

Stayed 2 nights in Apr 2024
Response from Linton RediResponse Specialist on 2024/4/30
Hello Vishal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

Patricia, Silver Spring

Liked: Cleanliness, staff & service
Stayed 13 nights in Jan 2024
Response from Linton RediResponse Specialist on 2024/4/29
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

Ramon, Orlando

Liked: Cleanliness, amenities
Not well maintained shower poor
Stayed 7 nights in Feb 2024
Response from Sophia CSR on 2024/4/26
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Ming

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is water on the floor next to the bed, the wall is wet, the towel has yellow stains on it. Luckily the staff is very good to sent us to other room.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/26
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

6/10 Okay

Fabian

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Beds were good . Tv and ac worked fine . No microwave in room . Bathroom wasn’t as clean as it should be . Rust in tub . Toilet had pee stains behind seat from previous guests . People smoking weed in common courtyard . Room 340
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/26
Dear guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

Jairo

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel in orlando
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/22
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Li Ying

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/20
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Marshciene, White Plains

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a roach that was traveling on the floor from the bed to the mini-fridge where I had put my sub sandwich and soda. The mini-fridge was dirty. The shower head was hanging on the the base by a rubber band. The shower was dirty. The police came knocking on the door that was 213 and I was in 219. The police kept driving around the parking lot. It was a nightmare!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/18
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Augusto

Liked: Cleanliness
The elevator broke Saturday morning and it was still broken on Sunday 11am at my checkout.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/15
Dear Guest,We apologize for the inconvenience caused by the elevator breakdown during your stay. We understand the frustration this must have caused, especially during checkout. We're actively working to resolve the issue and ensure it doesn't happen again in the future. Thank you for your patience and understanding.

2/10 Terrible

Larrissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Linton RediResponse Specialist on 2024/4/16
Hello Larrissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

Ashley

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are really sweet. Very helpful
Stayed 7 nights in Apr 2024
Response from Sophia CSR on 2024/4/11
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Samuel

Disliked: Cleanliness
Nice area.
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on 2024/4/6
Dear Samuel,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice area. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Tyrel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reality wasn't as decent as the photos appeared, couldn't stay one night, drove until nearly 2 am to find a replacement.
Stayed 8 nights in Mar 2024
Response from Sophia CSR on 2024/4/4
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Lynda

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/4/22
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

crystal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the park
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/4/1
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room have bad olor
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/4/1
Dear Guest,We apologize for the unpleasant odor in the room. We are taking immediate action to address this issue and ensure a fresh and comfortable environment for your stay. Please let us know if there is anything else we can do to enhance your experience.

6/10 Okay

Kameron

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/4/22
Dear Guest.We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Angel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dogs all over ! It’s way too pet friendly. So ℹ rather never come back .
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/4/1
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Rogelio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/4/2
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Leonard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place 2 stay at.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Nineyshka

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was dirty too
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Edgar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, no towels or front desk assistant at arrival. Service is horrible. Booked 5 days left in two. No hot water. We should had been refunded entirely however still waiting for partial refund for days not stayed. Stay at your own risk.
Stayed 5 nights in Mar 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

ANASTASIOS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. However, the place is run down, water stains everywhere, dead cockroaches on the floor, all the furnishings old and rusty, electrical outlets in urgent state of repair/replace. Our rooms were dirty, noisy, could hear trucks go by all through the night. Not recommended.
Stayed 6 nights in Mar 2024
Response from Sophia CSR on 2024/3/20
Dear Guest,We deeply regret the unsatisfactory experience you had during your stay. Your feedback regarding the condition of the property, cleanliness, noise disturbances, and maintenance issues is concerning, and we sincerely apologize for any inconvenience caused. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable and enjoyable experience for all our guests. We appreciate your valuable feedback and hope that you will consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 6 nights in Mar 2024
Response from Linton RediResponse Specialist on 2024/3/19
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Magaji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Linton RediResponse Specialist on 2024/3/19
Hello Magaji, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Edmard

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property and the areas is very dirty the supplies inside the room very dirty. Is that the reason I booked it for three days I stayed for only one night and booked another one. Because the conditions of that property is not good for people living.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/3/20
Dear Guest,We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback about the cleanliness of the property and supplies inside the room is concerning, and we are committed to addressing these issues promptly. Please rest assured that we take these matters seriously and will take immediate steps to ensure a higher standard of cleanliness and comfort for all our guests. We appreciate your candid feedback and hope that you will give us another opportunity to exceed your expectations in the future.

6/10 Okay

troy

Liked: Staff & service
Disliked: Cleanliness, amenities
It’s just a time when you need to upgrade and not rent.
Stayed 3 nights in Mar 2024
Response from Sashauna RediResponse Specialist on 2024/3/23
Hello Troy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I appreciate your 3/5 score following your stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/3/16
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Vincent

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Fleas in room. Hotel is run down. Crack motel.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 2024/3/16
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

NAYELI

Stayed 4 nights in Mar 2024
Response from Sophia CSR on 2024/4/4
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/3/14
Dear Guest,We're disappointed to see your rating and would greatly appreciate more details about your experience. Your feedback is invaluable as it helps us identify areas for improvement. We're committed to making necessary changes based on your input. Our team values your ideas and suggestions, and we're dedicated to continuously enhancing our services. We hope to have the opportunity to earn your business again in the future and showcase our ongoing improvements. Thank you for sharing your thoughts with us.

2/10 Terrible

Luis

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLACEMWASDIRTY ROOMS IN POORCONDITION AND MARIJUANA SMELL REAKED THRU WHOLE FLOOR
Stayed 2 nights in Mar 2024
Response from Oniel Rediresponse Specialist on 2024/3/13
Hi Luis,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Orlando-Convention Center/ Int'l Dr. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Susan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was in very poor condition. Paint peeling off the ceiling, doors, walls, and even the bathtub. Bathroom caulk was mildewed. Rust on light fixtures and airconditioner. Cigarette burn hole in the bedding. And the worst part was an unidentifiable odor.
Response from OnielRediresponse Specialist on 2024/3/13
Hi Susan,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Orlando-Convention Center/ Int'l Dr. Please accept our most sincere apologies for the concerns you described regarding the condition of the room, the paint and all the other concerning matters. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

4/10 Poor

Anthony E

Stayed 4 nights in Mar 2024
Response from Sophia CSR on 2024/4/1
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Deon

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay wasnt horrible but it also wasnt good enough to talk about other than being so close to the attractions…bathrooms were in terrible shape…we stayed for a week and housekeeping never showed up to our door to check on us (This was my main problem) . AC kept timing out. I guess its good enough for the price we paid but I wouldnt recommend it to anyone I know. Honestly we only booked this place because it was the only thing available on the I-Drive strip that wasnt too pricey. That place needs some serious renovation/upgrades, not to mention the awful smell of wet dog in the hallways..i guess which is to be expected with a “pet-friendly” hotel…nonetheless I probably wont be booking there again. Thanks for the stay though, I hope the renovations come very soon!
Stayed 8 nights in Mar 2024
Response from Sophia CSR on 2024/3/14
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting the girl at front seat major attitude, the tub itself was disgusting. The room did not feel sanitized nor clean. Never again. The pictures aren’t the same as in person.
Response from Red Roof Management on 2024/3/10
Dear Natalie,Thank you for telling us about your recent visit at RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR. It's truly regrettable to read that the uncleanliness of your room and your staff encounter hindered your stay. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Linton Red Roof Management Rediresponse Specialist

4/10 Poor

Anex

Traveled with partner
We gave the property another go and this stay is quiet but the condition of the room is not great. There was so many stains, everything was extremely rusted and dusty.
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 2024/3/11
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Michele

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Mar 2024
Response from Red Roof Management on 2024/3/9
Dear Michele,Thank you for telling us about your recent visit to RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

Niceca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Red Roof Management on 2024/3/9
Hello Niceca, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

taliah, tallahassee

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stayed due to them canceling my reservation without giving me any notice. I called twice to inform them of my late arrival. Could never get a manager or shift supervisor. On my third call to inform them that I was 20 min away, they told me that my entire 1 week reservation had been canceled. WTH!!! I don't mind paying a late fee or a late checkin dee but to cancel my families entire reservation without notice is total DISRESPECTFUL and Not Professional!!!
Stayed 15 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 2024/3/6
Dear Taliah, I deeply regret learning about the unsatisfactory experience you encountered with the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR. I completely empathize with your feelings of disappointment and frustration regarding the highlighted issue. Please accept our heartfelt apologies, as this situation is truly unfortunate and do not align with the level of hospitality we aim to provide. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management

2/10 Terrible

Jailyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay a little more and stay somewhere better
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/3/11
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

olga Johanna, peconic

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There's nothing to like about this property. When checking out i was told that they needed to inspect the room before they could refund my security deposit and that i would have to wait a half hour before they would get around to it. I had a plane to catch so i didn't have a half hour to wait around for them to go do a inspection of the room so they refused to return my deposit. So i would definitely tell anyone looking to stsy at this property to seer clear and stay somewhere else.
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 2024/3/11
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Taknauth

Stayed 3 nights in Feb 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Charles

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to be up grade. No trash can in room. No towels rags in room. Rooms are in poor condition
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/3/5
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

4/10 Poor

Jaelene

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was a bit rude, check-in took super long and they messed up a few times giving wrong rooms. Its an old facility, not kept well.. dirty carpet, peeling paint, holes in the walls, crusty mirror, sticky room floors and missing room safety latches. There is a hallway stairway door that requires a badge reader to enter but is always left open anyway. They also allow dogs, the barking was excessive and there is dog feces all alround the property. The one good thing besides the location is that the beds are super comfortable.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/3/5
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.