4/5 Good
Sarah, San Antonio
Traveled with family
2022/7/30
Liked: Staff & service, amenities, property conditions & facilities
After seeing the bad reviews suddenly pop up, I started to worry. Turns out, there was nothing to worry about. We got there just as it was check in time, I was given a choice of what floor I wanted to be on, got into our room and it smelled strongly of cleaners. I was happy to know it was clean. There are only two shuttles to and from Universal 8:50am to drop off and 5:30 for return. A Lyft costs about $9 if you don’t feel like walking the 1.1 mile though. I can’t say it was the best breakfast I’ve had, but it also wasn’t the worst. It was filling and free, so I really didn’t care. I will say, the room we had had an adjoining room and they really need to soundproof the doors, there’s about an inch gap between the floor and the door so you and your neighbors can hear everything of each other. We weren’t in our room much, and it seems we both had the idea to just run a movie to drown each other out. Beds were comfy, the ac was cold, it was a good place to lay our heads between visits to Universal.
Stayed 3 nights in Jul 2022