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Reviews of Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel

3 out of 5
Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel
5916 Caravan Ct, Orlando, FL

Reviews

7.0

Good

Rating 10 - Excellent. 191 out of 537 reviews" "
Rating 8 - Good. 111 out of 537 reviews" "
Rating 6 - Okay. 88 out of 537 reviews" "
Rating 4 - Poor. 52 out of 537 reviews" "
Rating 2 - Terrible. 95 out of 537 reviews" "

7.4/10

Cleanliness

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Chantel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

John, Sautee

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property is really close to Universal Studios and everything on International Drive. It was very easy to find a parking spot and the room we had was very spacious and laid out great. The only negatives I would say is that the cost for parking and breakfast were a little high, especially when most hotels in the area have free parking and breakfast. Also, the A/C in our room never dropped the room lower than 72 degrees, and one of our shower tubs held water and wouldn't drain. Overall it was great for what we paid for it and I would stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kei

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They didn’t really clean when we were staying there, I would come back to the hotel and all that was clean was the beds. The bathroom didn’t have toilet paper restocked and they only brought us 1 lotion and no shampoos and conditioner I had to ask for them to bring it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
The property was in a nice area across from Universal! It was great!
Stayed 1 night in Apr 2024

6/10 Okay

Adrianne

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Leah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was very outdated and uncomfortable. It was very loud when we were trying to sleep and you could hear people running the halls, beating on walls, and emergency vehicles blaring. There were little hairs all over the bathroom - on the walls, tub, toilet, shower. Two lights weren't working and the master bed room was so uncomfortably hot. I expected more for what we paid.
Stayed 1 night in Apr 2024

4/10 Poor

lizhi

Stayed 3 nights in Apr 2024

10/10 Excellent

benita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kori-Ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

blair

Stayed 1 night in Apr 2024

10/10 Excellent

Antonio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Lisa

Traveled with partner
Disliked: Property conditions & facilities
The check in process was a nightmare. When we finally got a room, the entire 7th floor hallway was covered with trash. The staff never cleaned up the trash and all of it was still there when we left the next day
Stayed 1 night in Apr 2024

8/10 Good

Yamil, Lajas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024

8/10 Good

blair

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024

8/10 Good

Nichole

Stayed 3 nights in Mar 2024

10/10 Excellent

Jerome

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Apr 2024

10/10 Excellent

Mario

Stayed 1 night in Apr 2024

10/10 Excellent

Andia

Stayed 2 nights in Mar 2024

10/10 Excellent

Raquel, Cornelius

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with family.
Stayed 2 nights in Apr 2024

8/10 Good

Amanda

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall the property wasn’t bad. It is somewhat dated but we didn’t expect it to be a 5 star stay when booking it, we wanted something decent & convenient as we were going to universal. The walk there & back is not bad (easier & about the same time it would take to take the shuttle since the shuttle picks up a few hotels). Our room was clean for the most part. The tub was worn, so it was hard to tell if it was clean but I always wear shower sandals at any hotel regardless. The bathroom/bedroom doors did not have locks. They didn’t do daily house keeping unless asked for, & when we did they didn’t come until we called again after coming back from universal, but they were very apologetic & come quickly to fix our need. People would leave trash outside their door but it was picked up every morning between 10-11am from what I saw. They provided dove soap/lotion products. We had a safe in our room, did not see a hair dryer. But we had a 2 bedroom suite & there was a fridge, coffee & microwave in our room. They had a TGIF where kids eat for free with an adult. It also has a breakfast bar in the morning. We ate there once for dinner and once for breakfast and that was enough, I mean it’s TGIF, can’t expect much. We opted in for free parking when we booked our room, I HIGHLY recommend bc it’s ~$25 a night for parking if you don’t pay the additional fee online (which was cheaper). Lastly, hit or miss if they answer front desk, however, staff was friendly when talking with them.

4/10 Poor

Joanna

Stayed 3 nights in Mar 2024

8/10 Good

Alexandra

Traveled with group
Liked: Amenities, property conditions & facilities
Perfect property for walking to and from Universal every day. Comfortable beds, nice bathroom with Dove products and great shower. Room definitely could have been cleaned better when we arrived but was cleaned well during our stay. Friendly staff. Right next door to a restaurant if needed.
Stayed 5 nights in Mar 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Mar 2024

8/10 Good

Patsy

Traveled with family and small children
The property was close to Universal and east to get to. The carpets were worn and the electrical outlets didn’t work in the bathroom and by the coffee bar.
Stayed 4 nights in Mar 2024

6/10 Okay

Rochelle

Traveled with family
Liked: Amenities
Disliked: Cleanliness
The window area dusty...looked like mold. The aink counter was very spotty on arrival. Not enought wash colthes for a family of 4. The next day when housekeeping took the dirty wash clothes they did not replace them...so we had none.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donna, Avon

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No breakfast
Stayed 4 nights in Mar 2024

6/10 Okay

FERDINAND

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the area the hotel is, near almost everything. Did’t like the rooms smells like mold or humidity.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kurt

Traveled with family
Very clean and friendly
Stayed 3 nights in Mar 2024

8/10 Good

Tina

Stayed 2 nights in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Lynn

Traveled with family and small children
Liked: Cleanliness, amenities
Front desk clerk was very nice. It was only one working on my side, so the wait was pretty long. My room size made up for the elevator being out. There were 3 adults and 3 kids in my party, the suite was very clean and spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Leonel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The manager was amazing even though Expedia messed up our reservation, he took care of us and made us feel great.

10/10 Excellent

Scott, West Hollywood

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really easy check in, friendly staff and very accommodating. Attached to Fridays which is very convenient. Pool water was ice cold and no water pressure in the shower.
Stayed 1 night in Mar 2024

8/10 Good

Robin, Miami

Stayed 1 night in Mar 2024

6/10 Okay

Sonia

Traveled with family
It was ok
Stayed 3 nights in Mar 2024

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, amenities
There were a few issues, like no safety latch on door, toilet stopped up and one room was missing a remote, but the hotel staff did fix the latch and replace the remote immediately. However, the toilet was not addressed. But thankfully we were in a two bedroom suit and on our last night’s stay when it happened, so the hotel returned all the fees charged for the inconvenience.
Stayed 3 nights in Mar 2024

2/10 Terrible

Yamil

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty bathroom, dirty pool and surroundings. First and last stay on this place.
Stayed 3 nights in Mar 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy walk to Universal studios. Grocery and restaurants walking distance. Location is central to Disney, Universal and both airport. Staff very helpful
Stayed 1 night in Mar 2024

4/10 Poor

Robert, Temecula

Traveled with family
Liked: Cleanliness, property conditions & facilities
This property has a great location and shuttle service. Their rooms are comfortable but have no microwave. We did not like that it had no breakfast option only an expensive attached TGIF.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amber

Very kind and accommodating staff.
Stayed 3 nights in Mar 2024

8/10 Good

Chintan Kaushik, Whitby

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

2/10 Terrible

Margarita

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel staff/management was so unprofessional and non-empathetic! They canceled our reservation without notifying us (2 suites) bc we arrived 12 hours late due to AA delaying our flights.…. That’s 8 nights …. And we had called them prior to tell them about situation….And the 3 people on duty that evening all told us our rooms had been given away to others and would not refund us over $1,300. They were so rude, as they would talk to us, they were just staring and typing in the computer. Not even making eye contact. The two women were so unprofessional, no explanation…. And wouldn’t even try to help find us any other rooms with affiliated hotels or help us connect to IHG customer service so that they could try to assist a party of 10 find somewhere to stay for 8 nights. The three people at the front desk supposedly called the manager who was not at the hotel, and stated that he would not be refunding our money. We had to end up getting an awful hotel (out of our pocket) for the rest of the trip…. When we called IHG it was a completely different experience…. The one we should have received since the beginning being IHG members.
Stayed 8 nights in Mar 2024

2/10 Terrible

Ivette Y

Disliked: Amenities
Hotel staff & management were extremely unprofessional and unwilling to help out in unfortunate situation. Due to weather, our flights got delayed and we were not able to make it on the day of our reservation. We called hotel to inform them, they said it’d be ok. Upon arrival our reservation of 8 nights(2 suites) had been canceled and we were told there were no rooms available for us. Needless to say, they were unwilling to refund our money, management refused to speak to us, and did not offer to help us find different accommodations. We did not receive an email or text informing us of such cancellation. For several days we tried to speak to the manager to no avail. We were there to celebrate my daughter’s birthday and had our week planned out. Due to the cancellation we were left scrambling to find other accommodations which not only took hours but also took the joy away from our experience. Eventually we had to settle for a less than ideal hotel which was not very clean and did not provide shuttle or breakfast as we had seeked with our original reservation. Our party of ten included two elderly and four children. It has now been one week since we went through this nightmare situation and we have yet to receive our refund. This situation has left us with a very bad taste in our mouths when it comes to ever using Holiday Inn across from Universal. Guests deserve to be treated better!
Stayed 8 nights in Mar 2024

6/10 Okay

Aurora

Stayed 1 night in Mar 2024

8/10 Good

Lisa

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities
Nice budget hotel with TGIFridays attached to it. Nice pool area
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Traveled with family
Disliked: Amenities
A place to sleep but front desk understaffed
Stayed 1 night in Mar 2024

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
I like the cleanliness the quietness hospitality
Stayed 1 night in Mar 2024