Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Hilton Garden Inn Orlando at SeaWorld

3 out of 5
Hilton Garden Inn Orlando at SeaWorld
6850 Westwood Blvd, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 657 out of 1194 reviews" "
Rating 8 - Good. 342 out of 1194 reviews" "
Rating 6 - Okay. 106 out of 1194 reviews" "
Rating 4 - Poor. 48 out of 1194 reviews" "
Rating 2 - Terrible. 41 out of 1194 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Darinka, Miami Lakes

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HGI Seaworld on 2024/5/2
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The Hilton was very well managed and priced perfectly will return.
Stayed 2 nights in Apr 2024
Response from HGI Seaworld on 2024/5/2
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is our go to place to stay when we go to Sea World!
Stayed 1 night in Apr 2024
Response from HGI Seaworld on 2024/5/2
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

4/10 Poor

Stephanie

Traveled with family and small children
Disliked: Cleanliness
I went to make some coffee and found two pills in the coffee area of my room. They said they would give me a discount and never did.
Stayed 2 nights in Apr 2024
Response from HGI Seaworld on 2024/4/24
Thank you so much for your review! We aim to make our guests stay at our hotel as comfortable as possible and your review will help us in achieving that goal. I’m sorry to hear that your overall quality of stay did not meet the standards we have come to be known for, but as we continue to work on improving the levels of the products and service quality in our hotel, we hope your next stay can be even better than your last.

10/10 Excellent

Elsa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HGI Seaworld on 2024/4/24
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

10/10 Excellent

william

Business traveler
Very nice hotel
Stayed 2 nights in Apr 2024
Response from HGI Seaworld on 2024/4/24
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

10/10 Excellent

Jennie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
So close to Sea World--just a walk across the street!
Stayed 1 night in Apr 2024
Response from HGI Seaworld on 2024/4/24
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would stay again
Stayed 2 nights in Mar 2024
Response from HGI Seaworld on 2024/4/24
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

6/10 Okay

Lyle

Stayed 1 night in Mar 2024
Response from HGI Seaworld on 2024/4/24
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

8/10 Good

Amy

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Location was nice. Nice people and clean property. Did not like the shower, but we did get the wheelchair accessible room assigned to us and it was roomy, but not a great bathroom.
Stayed 5 nights in Mar 2024
Response from Hilton Garden Inn at Seaworld on 2024/3/17
Hello!Thank you for your feedback. We're glad you enjoyed the location and found our property clean with friendly staff. We apologize for any inconvenience regarding the shower. We'll certainly take your comments into consideration for future improvements. We appreciate your input.

2/10 Terrible

Ivan

Traveled with family
Disliked: Cleanliness
Faucet Sink without pressure. They say is the normal in the hotel, but shower has good pressure. Not true, they never clean the faucet. Bad customer service.
Response from Hilton Garden Inn at Seaworld on 2024/3/17
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. This is certainly not up to our standards, and we will address it promptly with our housekeeping and maintenance teams. We appreciate your feedback, as it help us improve our services for the future guests. If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Terrible

Ivan, Bradenton

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The sink faucet was completely dirty and the water pressure was ridiculous. The maintenance and front desk said is the normal hotel pressure. Not true, the shower has good pressure, after call several times they return and clean the faucet. Maybe never was clean. Bad service, I will never return to this hotel.
Stayed 1 night in Mar 2024
Response from Stephanie on 2024/3/11
Hi Ivan, I'm sorry that your stay did not meet your expectations. I will be sure to pass along your feedback to the team so that we can make the necessary improvements.

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
When we first walked into the property to check in, I was really taken back. It was a very small check in area with a bar and the restaurant right there, so looks can be deceiving. It was a great place with no issues with anything. we enjoyed our stay with buffet breakfast every morning (an extra charge). There was a shuttle to and from Seaworld and other venues we did not take advantage of. Our stay was great due to the friendly service and helpful workers. We would definitely stay again if in area. I will say, there really isn't anything walkable around but our focus was on seaworld, so it was perfect. I only remember the front Desk, Pamela but everyone was great, including the breakfast servers.
Stayed 3 nights in Mar 2024
Response from HGI Seaworld on 2024/4/24
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

10/10 Excellent

Gena

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from HGI Seaworld on 2024/4/24
We appreciate you taking the time to offer feedback regarding your recent stay! We value your business and your review helps us in perfecting our quality of service. Thank you!

6/10 Okay

Terry

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They were out of a lot of things, daily. Shower Gel all week!
Stayed 6 nights in Feb 2024
Response from Thomas on 2024/2/26
Dear Terry we are so sorry that you had this experience at our hotel. That is not how we want things to happen in our hotel during a guest stay. We are sorry about that. We hope that you give us another chance on your next time in Orlando.

6/10 Okay

James

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beds are hard. Water smells badly. Staff was great.
Stayed 5 nights in Feb 2024
Response from Stephanie on 2024/2/13
Hi James, thank you for your feedback. I'm sorry that you didn't find the beds comfortable. I will pass along the information to my team. Have a great day.

4/10 Poor

Rahul

Business traveler
Disliked: Property conditions & facilities
My room was too noisy due to a common door between mine and next room. The alarm used to turn on every morning at 6 AM and it disturbed my sleep. The main desk didn’t listen to me
Stayed 2 nights in Jan 2024
Response from Stephanie on 2024/2/13
Hi Rahul, thank you for your feedback. I'm sorry that you were not satisfied with your experience here. I will be sure to pass along this information to my team so that we can improve our service. Have a great day.

8/10 Good

Alexandre

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Thomas on 2024/2/7
First we want to thank you for taking the time to fill out a survey for your stay with us. We are glad you enjoyed your stay and enjoyed our hotel. We are looking forward to your next stay with us here at the Hilton Garden Inn Sea World Orlando.

4/10 Poor

Chaka

Traveled with family
Poor management
Unfortunately this hotel couldn’t even follow through on the simplest request of delivering some linens to the room. We reserved a 1 bedroom with King and sofa bed. There were no linens for the sofa bed…easy fix right? The manager on duty couldn’t find the engineer and stated he had absolutely no access to the linens. So my daughter had to sleep on a bed with no sheets, we gave up our blanket (so now we’re cold) so she wouldn’t be cold. The TV remote don’t work…they couldn’t be get anyone to fix that either as no one showed up. I’ll pass on this place next time
Stayed 1 night in Jan 2024
Response from Thomas on 2024/2/7
First thing is we want to thank you for taking the time to fill out a review for our wonderful hotel. We are sorry that we fell short during your stay at our hotel. I will follow up with the department heads so this doesn't happen again. Thanks for letting us know. Looking forward to making it right the next time you stay with us with great service.

4/10 Poor

Brian

Stayed 4 nights in Jan 2024
Response from Stephanie on 2024/1/28
Hi Brian,I'm so sorry that you didn't have a good experience at our property. It is always our goal to provide the best service possible for each of our guests. We will be sure to make things right.

8/10 Good

Betzaida

Stayed 1 night in Jan 2024
Response from Thomas on 2024/2/7
First we want to thank you for taking the time to fill out a survey for your stay with us. We are glad you enjoyed your stay and enjoyed our hotel. We are looking forward to your next stay with us here at the Hilton Garden Inn Sea World Orlando.

6/10 Okay

Emily

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was chaos. The key cards were never working and we had to manually have a person let us in and out each time. That’s not great with a small kid. They also didn’t provide me with any of the Hilton honors member benefit. The room and bed were comfy and had great cooling, however it smelled like dog when we first arrived.
Stayed 2 nights in Jan 2024
Response from Thomas on 2024/2/7
First of all we want to thank you for taking the time to fill out a review for our wonderful hotel. We are so sorry that it wasn't so wonderful during your stay. I will be talking with the staff to address all these issues.

10/10 Excellent

Diana

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Thomas on 2024/2/7
First we want to thank you for taking the time to fill out a survey for your stay with us. We are glad you enjoyed your stay and enjoyed our hotel. We are looking forward to your next stay with us here at the Hilton Garden Inn Sea World Orlando.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Thomas on 2024/2/7
First we want to thank you for taking the time to fill out a survey for your stay with us. We are glad you enjoyed your stay and enjoyed our hotel. We are looking forward to your next stay with us here at the Hilton Garden Inn Sea World Orlando.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Stephanie on 2024/1/28
Hi Amanda,I am happy to see that you had a great experience staying at our property. We hope to see you again soon.

6/10 Okay

Diane

Stayed 1 night in Jan 2024
Response from Thomas on 2024/2/7
First we want to thank you for taking the time to fill out a survey for your stay with us. We are glad you enjoyed your stay and enjoyed our hotel. We are looking forward to your next stay with us here at the Hilton Garden Inn Sea World Orlando.

10/10 Excellent

Lisa, Rogers

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 1 night in Dec 2023
Response from Thomas on 2024/2/7
First we want to thank you for taking the time to fill out a survey for your stay with us. We are glad you enjoyed your stay and enjoyed our hotel. We are looking forward to your next stay with us here at the Hilton Garden Inn Sea World Orlando.

8/10 Good

CHUN YI

Stayed 2 nights in Dec 2023
Response from Thomas on 2024/2/7
First we want to thank you for taking the time to fill out a survey for your stay with us. We are glad you enjoyed your stay and enjoyed our hotel. We are looking forward to your next stay with us here at the Hilton Garden Inn Sea World Orlando.

10/10 Excellent

Mariela

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Eric - Asst. General Manager on 2024/1/7
Good Morning, Thank you for taking the time to complete the survey regarding your recent stay with us. We're glad you enjoyed your stay with us and hope you visit us again in the future. -Warm Regards

2/10 Terrible

Jaime

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Horrible communication by the staff.
Stayed 1 night in Dec 2023
Response from Eric - Front Office Manager on 2023/12/30
Dear Jaime, Thank you for taking the time to complete your review of our hotel. I do apologize for the issues you encountered during your stay. To better our service for the future, can you provide me with more details?Warm Regards-Hilton Garden inn at SeaWorld

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
EXCELLENT PROPETY THAT IS A 1/2 MILE WALK TO SEAWORLD. VERY CLEAN AND AWESON STAFF. WILL STAY HERE AGAIN.
Stayed 3 nights in Dec 2023
Response from Thomas on 2024/1/7
Dear Mariela: Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Christian

Stayed 1 night in Dec 2023
Response from Thomas on 2024/1/7
Dear Christian: Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Keith

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Thomas on 2024/1/7
Dear Keith: Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Jovana

Business traveler
Disliked: Cleanliness
Front desk customer service was not hospitable. Room cleaniness was not satisfactory. Wouldn't recommend.
Stayed 1 night in Dec 2023
Response from Thomas on 2024/1/7
Dear Mariela: Thank you for taking a moment to share your experience. I am sorry to hear you found the Hotel not to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Frank

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here when we visited SeaWorld. This hotel is very walkable to the park and is clean and fit our family of three perfectly. The staff was so nice - I will definitely stay here again!
Stayed 1 night in Nov 2023
Response from Eric - Front Office Manager on 2023/11/24
Good Morning, Thank you for taking the time to complete the survey regarding your recent stay with us. We're glad to hear that you enjoyed yourselves and hope that you visit us in the near future soon. Happy holidays!!! -Warm Regards Hilton Garden Inn at SeaWorld

4/10 Poor

Nick

Disliked: Cleanliness, property conditions & facilities
not clean
Stayed 2 nights in Nov 2023
Response from Eric - Front Office Manager on 2023/11/20
Good Afternoon, Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We sincerely apologize for not meeting your expectations. Your feedback will help us improve our services and hope you'll give our property the opportunity to provide you with the service you deserve. -Warm Regards Hilton Garden Inn at SeaWorld

10/10 Excellent

Louise

Stayed 1 night in Nov 2023
Response from Eric - Front Office Manager on 2023/11/20
Good Afternoon, Thank you for taking the time to complete our survey regarding your recent stay with us. We are extremely happy that you enjoyed your stay and look forward to hosting you again in the future. -Warm RegardsHilton Garden Inn at SeaWorld

6/10 Okay

HONG AI TRAM

Traveled with partner
Liked: Cleanliness, amenities
the lobby looks new and clean. The pool was decent. Hot tub jaccuzzi was really good. The room looks outdated and we are lack of soap, lotion and no ironing board Upon check in we request our room to be cleaned daily. We were there for 3 days, not once the room was cleaned. So many things were not refilled in the room we have to call to ask for everything. They bring things up very quickly but in my opinion things should be refilled prior to be ready for guests
Stayed 2 nights in Nov 2023
Response from Thomas on 2023/11/14
Dear Hong AI TRAM:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

tara, Lewisville

Traveled with partner
The hotel was fine and there were signs in the room indicating that they only clean the room every other day. We were there three nights and our room was never cleaned. We could have stayed at a similarly priced and rated hotel nearby and had our room cleaned daily, free self parking and a free breakfast.
Stayed 3 nights in Nov 2023
Response from Thomas on 2023/11/8
Dear Tera:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Let's start leaking toilet always running. Room was not cleaned properly. I think I have stayed in Red Roofs and felt cleaner. We slept showered and fixed the toilet each time we used by messing with flapper to fill. Not a good night.
Stayed 1 night in Nov 2023
Response from Thomas on 2023/11/7
We want to thank you for taking the time to post a review on out great hotel. We are sorry it didn't go so well. We hope you give us another chance and stay with us again. We are sorry we lacked on making your stay as enjoyable as possible.

8/10 Good

Magdalena

Stayed 1 night in Nov 2023
Response from Thomas on 2024/1/7
Dear Magdalena: Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

ashley

Traveled with family
Liked: Cleanliness, room comfort
Easy walk to seaworld
Great hotel, walking is easy to seaworld!
Stayed 2 nights in Oct 2023
Response from Eric - Front Office Manager on 2023/10/27
Thank you for taking the time to complete our survey. Your feedback is important to us. We're glad to hear that you enjoyed the hotel and hope you stay with us again in the future.

8/10 Good

Martin

Stayed 2 nights in Oct 2023
Response from Eric - Front Office Manager on 2023/10/27
Thank you for taking the time to complete the survey. Your feedback is important to us. I'm sorry we did not meet your expectations during your stay but hope you give us another chance in the future.

6/10 Okay

Felipe

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Laquanda Howard- Front Office Supervisor on 2023/10/5
Good afternoon,We are sorry to hear you were not happy with your stay. if there is anything we can do to make it right please let us know.

4/10 Poor

John

Stayed 1 night in Sep 2023
Response from Eric - Front Office Manager on 2023/9/29
Good Morning, I'm heartfelt apologizes that your stay was not to your expectations. Can you provide us with more information to better understand what went wrong and how we can improve our service?

10/10 Excellent

Sabrina

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Eric - Front Office Manager on 2023/10/27
Thank you for taking the time to complete the survey, your feedback is important to us. We're glad to hear you enjoyed your stay and hope you decide to stay with us again in the future.

8/10 Good

dVon, Freeport

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay, the atmosphere, the employees, and the location. My only issue was my room smelt like mold. There was a scent in there that would not leave. Every day I left and came back it was a mold scent.
Stayed 4 nights in Sep 2023
Response from Laquanda Howard- Front Office Supervisor on 2023/10/5
Good MorningWe appreciate your feedback. We are sorry to hear about the issue you experienced with your room while on property. If there is anything we can do to make it right, please let us know.

4/10 Poor

Clinton

Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Laquanda Howard- Front Office Supervisor on 2023/9/19
Thank you for your feedback. We are continuously working hard to improve our service. We hope that you will visit us again in the future, as we look to make each stay better and brighter.

10/10 Excellent

Arlinda, Coral Springs

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Eric - Front Office Manager on 2023/10/27
Thank you for completing our survey. We're glad to hear you enjoyed your stay and hope you decide to stay with us in the future.

8/10 Good

Marcia

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Laquanda Howard- Front Office Supervisor on 2023/9/19
Thank you for your feedback. We are continuously working hard to improve our service. We hope that you will visit us again in the future, as we look to make each stay better and brighter.